Ticket resolution report for Requests

25 Nov - 29 Nov

RT	Created	Closed	Resolution time	Client	Subject
52176	11 Sep, 13:05	25 Nov, 10:41	52.76d	Top to Toe	Top to Toe performance review
52816	12 Nov, 19:37	25 Nov, 10:46	8.28d	OpenCorporates	MySQL storage
52982	25 Nov, 10:56	25 Nov, 11:10	0.02d	JISC	Alex Green shared the folder "Veloxserv Proxy" with you
52930	20 Nov, 11:10	25 Nov, 16:20	3.52d	TCV	TCV-Web4 FTP
52988	26 Nov, 09:48	26 Nov, 11:56	0.21d	TCV	Web4 Permissions
52966	22 Nov, 13:23	26 Nov, 13:58	2.06d	BD Group	Disable Reverse Proxy
52999	26 Nov, 15:45	26 Nov, 15:49	0.01d	JISC	Mike Beringer shared the folder "OVPN config" with you
52911	19 Nov, 08:07	27 Nov, 08:51	6.07d	JISC	OpenAthens server patching
52883	15 Nov, 14:39	27 Nov, 11:29	7.68d	ITC Compliance	*.itccompliance.co.uk renewal
53006	27 Nov, 08:54	27 Nov, 12:02	0.31d	Kahootz	General support question
52984	26 Nov, 00:00	27 Nov, 14:30	1.65d	Internal	Weekly checks
52952	21 Nov, 17:16	28 Nov, 12:41	4.54d	Globecast	Backups with Veeam
52959	22 Nov, 09:55	28 Nov, 13:52	4.40d	BD Group	IP Whitelisting Query
53024	29 Nov, 12:22	29 Nov, 13:41	0.13d	Kahootz	Portfast renewal
52873	14 Nov, 15:05	29 Nov, 16:19	11.12d	ERF Electrical	Resource Review - erfelectrical.co.uk site performance poor

git hash: master (5be385d7)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.20.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.49	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260408	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	12.580 msec
System CPU time	0.032 msec
Total CPU time	12.612 msec
Elapsed time	16.231 msec
Context switches	7 voluntary, 29 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2024-11-29&queue=Requests&start=2024-11-25
REMOTE_ADDR	10.42.13.112
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2024-11-29'
'queue'	'Requests'
'start'	'2024-11-25'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2024, 11, 25), 'end': datetime.date(2024, 11, 29)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2024-11-29&queue=Requests&start=2024-11-25' [GET]>
tickets	[<Ticket(id=4513, rt_number=52176, queue=Requests, subject=Top to Toe performance review, ticket_status=closed, client=Top to Toe, priority=86, created=2024-09-11 13:05:38, last_txn_id=2283244>, <Ticket(id=4507, rt_number=52816, queue=Requests, subject=MySQL storage, ticket_status=closed, client=OpenCorporates, priority=68, created=2024-11-12 19:37:27, last_txn_id=2283221>, <Ticket(id=4497, rt_number=52982, queue=Requests, subject=Alex Green shared the folder "Veloxserv Proxy" with you, ticket_status=closed, client=JISC, priority=60, created=2024-11-25 10:56:59, last_txn_id=2283189>, <Ticket(id=4492, rt_number=52930, queue=Requests, subject=TCV-Web4 FTP, ticket_status=closed, client=TCV, priority=43, created=2024-11-20 11:10:38, last_txn_id=2283185>, <Ticket(id=4499, rt_number=52988, queue=Requests, subject=Web4 Permissions , ticket_status=closed, client=TCV, priority=40, created=2024-11-26 09:48:22, last_txn_id=2283194>, <Ticket(id=4500, rt_number=52966, queue=Requests, subject=Disable Reverse Proxy, ticket_status=closed, client=BD Group, priority=61, created=2024-11-22 13:23:49, last_txn_id=2283199>, <Ticket(id=4490, rt_number=52999, queue=Requests, subject=Mike Beringer shared the folder "OVPN config" with you, ticket_status=closed, client=JISC, priority=60, created=2024-11-26 15:45:52, last_txn_id=2283184>, <Ticket(id=3778, rt_number=52911, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=66, created=2024-11-19 08:07:39, last_txn_id=2283181>, <Ticket(id=3789, rt_number=52883, queue=Requests, subject=*.itccompliance.co.uk renewal, ticket_status=closed, client=ITC Compliance, priority=40, created=2024-11-15 14:39:45, last_txn_id=2273320>, <Ticket(id=3777, rt_number=53006, queue=Requests, subject=General support question, ticket_status=closed, client=Kahootz, priority=40, created=2024-11-27 08:54:21, last_txn_id=2283212>, <Ticket(id=3728, rt_number=52984, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=2, created=2024-11-26 00:00:03, last_txn_id=2283200>, <Ticket(id=3764, rt_number=52952, queue=Requests, subject=Backups with Veeam, ticket_status=closed, client=Globecast, priority=45, created=2024-11-21 17:16:12, last_txn_id=2249123>, <Ticket(id=3753, rt_number=52959, queue=Requests, subject=IP Whitelisting Query, ticket_status=closed, client=BD Group, priority=44, created=2024-11-22 09:55:20, last_txn_id=2291200>, <Ticket(id=3842, rt_number=53024, queue=Requests, subject=Portfast renewal, ticket_status=closed, client=Kahootz, priority=60, created=2024-11-29 12:22:02, last_txn_id=2291192>, <Ticket(id=3787, rt_number=52873, queue=Requests, subject=Resource Review - erfelectrical.co.uk site performance poor, ticket_status=closed, client=ERF Electrical, priority=51, created=2024-11-14 15:05:15, last_txn_id=2283240>]

Ticket resolution report for Requests

25 Nov - 29 Nov

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions