Request response

09 Mar - 10 Apr

RT	Created	Actual/Target response	Client	Subject
57722	Today, 16:42	0h 07m/ 4h 00m	Sucden	iLO maintenance
57695	18 Mar, 16:29	0h 00m/ 4h 00m	Midnight Hax	fw.midnighthax.com configure graceful shutdown on power outage.
57707	20 Mar, 11:17	0h 04m/ 4h 00m	Azura	Azura - Ocado vpn certificates
57650	16 Mar, 10:25	0h 17m/ 4h 00m	Sucden	CrackArmor: Multiple vulnerabilities in AppArmor
57664	17 Mar, 08:04	0h 04m/ 4h 00m	JISC	OpenAthens server patching
57678	17 Mar, 16:39	0h 03m/ 4h 00m	Top To Toe	Upgrade server to Debian 13 Trixie
57671	17 Mar, 15:35	0h 03m/ 4h 00m	JISC	Upgrade servers to Debian 13 Trixie
57660	16 Mar, 16:13	0h 04m/ 4h 00m	OpenCorporates	Secrets in iac-puppet
57615	10 Mar, 11:14	0h 19m/ 4h 00m	AskBio	Network Outage 5-6pm today
57700	19 Mar, 10:33	0h 04m/ 4h 00m	Sucden	declan and duffman decom
57627	11 Mar, 15:18	0h 02m/ 4h 00m	Geograph	Geograph Gitlab upgrade (18.9.2)
57611	10 Mar, 09:31	0h 05m/ 4h 00m	Crystal Units	crylonlis2024 RHEL renewal
57665	17 Mar, 08:12	0h 05m/ 4h 00m	Azura	ford1/2 SSL/TLS certificate expiry (customgeophev.com)
57684	17 Mar, 17:05	0h 02m/ 4h 00m	Imoves	Upgrade servers to Debian 13 Trixie
57675	17 Mar, 16:08	0h 03m/ 4h 00m	AskBio	Upgrade servers to Debian 13 Trixie
57567	09 Mar, 12:36	0h 15m/ 4h 00m	Sucden	Oracle Linux Patching - 60 day cycle
57653	16 Mar, 12:22	0h 02m/ 4h 00m	Azura	Configure Fivetran access to Ocado* servers
57680	17 Mar, 16:51	0h 05m/ 4h 00m	Trident Honda	Upgrade servers to Debian 13 Trixie
57679	17 Mar, 16:45	0h 01m/ 4h 00m	Rotastat	Upgrade server to Debian 13 Trixie
57628	11 Mar, 15:21	0h 01m/ 4h 00m	Tangram	Tangram Gitlab upgrade (18.9.2)
57681	17 Mar, 16:57	0h 01m/ 4h 00m	TCV	Upgrade servers to Debian 13 Trixie
57685	17 Mar, 17:07	0h 02m/ 4h 00m	Koinex	Upgrade server to Debian 13 Trixie
57573	09 Mar, 14:38	0h 00m/ 4h 00m	DLS Plastics	Setup Lets Encrypt for DLS Zimbra servers (consultancy)
57672	17 Mar, 15:51	0h 07m/ 4h 00m	Cirencester College	Upgrade servers to Debian 13 Trixie
57668	17 Mar, 11:38	0h 09m/ 4h 00m	None	Trying out a merge with new IAM role for external collaborator data transfer
57673	17 Mar, 16:00	0h 01m/ 4h 00m	Global Brands	Upgrade servers to Debian 13 Trixie
57682	17 Mar, 17:00	0h 02m/ 4h 00m	ERF Electrical	Upgrade servers to Debian 13 Trixie
57629	11 Mar, 17:38	0h 02m/ 4h 00m	Sucden	Upgrade Uyuni
57674	17 Mar, 16:02	0h 02m/ 4h 00m	Crystal Units	Upgrade servers to Debian 13 Trixie
57677	17 Mar, 16:31	0h 07m/ 4h 00m	BD Group	Upgrade servers to Debian 13 Trixie
57683	17 Mar, 17:03	0h 01m/ 4h 00m	Entrepreneurs Circle	Upgrade server to Debian 13 Trixie
57545	03 Mar, 17:29	5d 7h 15m/ 4h 00m	Sucden	Rebuild interstar05/06
57719	Today, 12:15	0h 14m/ 4h 00m	Trident Honda	VM migration

git hash: master (b637c68b)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	64.727 msec
System CPU time	0.000 msec
Total CPU time	64.727 msec
Elapsed time	82.737 msec
Context switches	11 voluntary, 87 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-04-10&start=2026-03-09
REMOTE_ADDR	10.42.13.18
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2026-04-10'
'start'	'2026-03-09'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 4, 10), 'start': datetime.date(2026, 3, 9), 'title': 'Request response'}
request	<Request 'http://dashboard.uat.tigr.uk/request_response_report_drilldown?end=2026-04-10&start=2026-03-09' [GET]>
tickets	[<Ticket(id=8135, rt_number=57722, queue=Requests, subject=iLO maintenance , ticket_status=stalled, client=Sucden, priority=1, created=2026-03-23 16:42:50, last_txn_id=0>, <Ticket(id=8108, rt_number=57695, queue=Requests, subject=fw.midnighthax.com configure graceful shutdown on power outage., ticket_status=open, client=Midnight Hax, priority=42, created=2026-03-18 16:29:33, last_txn_id=0>, <Ticket(id=8120, rt_number=57707, queue=Requests, subject=Azura - Ocado vpn certificates, ticket_status=open, client=Azura, priority=41, created=2026-03-20 11:17:03, last_txn_id=0>, <Ticket(id=8063, rt_number=57650, queue=Requests, subject=CrackArmor: Multiple vulnerabilities in AppArmor, ticket_status=open, client=Sucden, priority=62, created=2026-03-16 10:25:28, last_txn_id=0>, <Ticket(id=8077, rt_number=57664, queue=Requests, subject=OpenAthens server patching, ticket_status=open, client=JISC, priority=62, created=2026-03-17 08:04:05, last_txn_id=0>, <Ticket(id=8091, rt_number=57678, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=open, client=Top To Toe, priority=42, created=2026-03-17 16:39:36, last_txn_id=0>, <Ticket(id=8084, rt_number=57671, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=open, client=JISC, priority=62, created=2026-03-17 15:35:58, last_txn_id=0>, <Ticket(id=8073, rt_number=57660, queue=Requests, subject=Secrets in iac-puppet, ticket_status=resolved, client=OpenCorporates, priority=42, created=2026-03-16 16:13:37, last_txn_id=0>, <Ticket(id=8028, rt_number=57615, queue=Requests, subject=Network Outage 5-6pm today, ticket_status=closed, client=AskBio, priority=61, created=2026-03-10 11:14:13, last_txn_id=0>, <Ticket(id=8113, rt_number=57700, queue=Requests, subject=declan and duffman decom, ticket_status=open, client=Sucden, priority=41, created=2026-03-19 10:33:36, last_txn_id=0>, <Ticket(id=8040, rt_number=57627, queue=Requests, subject=Geograph Gitlab upgrade (18.9.2), ticket_status=closed, client=Geograph, priority=41, created=2026-03-11 15:18:59, last_txn_id=0>, <Ticket(id=8024, rt_number=57611, queue=Requests, subject=crylonlis2024 RHEL renewal , ticket_status=open, client=Crystal Units, priority=63, created=2026-03-10 09:31:56, last_txn_id=0>, <Ticket(id=8078, rt_number=57665, queue=Requests, subject=ford1/2 SSL/TLS certificate expiry (customgeophev.com), ticket_status=open, client=Azura, priority=42, created=2026-03-17 08:12:26, last_txn_id=0>, <Ticket(id=8097, rt_number=57684, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=stalled, client=Imoves, priority=42, created=2026-03-17 17:05:06, last_txn_id=0>, <Ticket(id=8088, rt_number=57675, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=open, client=AskBio, priority=62, created=2026-03-17 16:08:14, last_txn_id=0>, <Ticket(id=7980, rt_number=57567, queue=Requests, subject=Oracle Linux Patching - 60 day cycle, ticket_status=open, client=Sucden, priority=63, created=2026-03-09 12:36:41, last_txn_id=0>, <Ticket(id=8066, rt_number=57653, queue=Requests, subject=Configure Fivetran access to Ocado* servers, ticket_status=open, client=Azura, priority=42, created=2026-03-16 12:22:50, last_txn_id=0>, <Ticket(id=8093, rt_number=57680, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=open, client=Trident Honda, priority=62, created=2026-03-17 16:51:11, last_txn_id=0>, <Ticket(id=8092, rt_number=57679, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=stalled, client=Rotastat, priority=42, created=2026-03-17 16:45:52, last_txn_id=0>, <Ticket(id=8041, rt_number=57628, queue=Requests, subject=Tangram Gitlab upgrade (18.9.2), ticket_status=closed, client=Tangram, priority=41, created=2026-03-11 15:21:15, last_txn_id=0>, <Ticket(id=8094, rt_number=57681, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=stalled, client=TCV, priority=42, created=2026-03-17 16:57:30, last_txn_id=0>, <Ticket(id=8098, rt_number=57685, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=stalled, client=Koinex, priority=22, created=2026-03-17 17:07:36, last_txn_id=0>, <Ticket(id=7986, rt_number=57573, queue=Requests, subject=Setup Lets Encrypt for DLS Zimbra servers (consultancy) , ticket_status=resolved, client=DLS Plastics, priority=3, created=2026-03-09 14:38:08, last_txn_id=0>, <Ticket(id=8085, rt_number=57672, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=open, client=Cirencester College, priority=42, created=2026-03-17 15:51:12, last_txn_id=0>, <Ticket(id=8081, rt_number=57668, queue=Requests, subject=Trying out a merge with new IAM role for external collaborator data transfer, ticket_status=resolved, client=None, priority=2, created=2026-03-17 11:38:32, last_txn_id=0>, <Ticket(id=8086, rt_number=57673, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=open, client=Global Brands, priority=42, created=2026-03-17 16:00:33, last_txn_id=0>, <Ticket(id=8095, rt_number=57682, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=open, client=ERF Electrical, priority=42, created=2026-03-17 17:00:14, last_txn_id=0>, <Ticket(id=8042, rt_number=57629, queue=Requests, subject=Upgrade Uyuni, ticket_status=stalled, client=Sucden, priority=63, created=2026-03-11 17:38:38, last_txn_id=0>, <Ticket(id=8087, rt_number=57674, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=stalled, client=Crystal Units, priority=62, created=2026-03-17 16:02:57, last_txn_id=0>, <Ticket(id=8090, rt_number=57677, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=open, client=BD Group, priority=62, created=2026-03-17 16:31:48, last_txn_id=0>, <Ticket(id=8096, rt_number=57683, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=stalled, client=Entrepreneurs Circle, priority=62, created=2026-03-17 17:03:21, last_txn_id=0>, <Ticket(id=7958, rt_number=57545, queue=Requests, subject=Rebuild interstar05/06, ticket_status=resolved, client=Sucden, priority=3, created=2026-03-03 17:29:42, last_txn_id=0>, <Ticket(id=8132, rt_number=57719, queue=Requests, subject=VM migration, ticket_status=open, client=Trident Honda, priority=41, created=2026-03-23 12:15:46, last_txn_id=0>]

Request response

09 Mar - 10 Apr

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

initial_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-23 17:00:32.922658	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.922794	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.922808	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.922817	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.922826	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.922834	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.922841	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.922848	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.922855	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.922862	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.922868	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.922875	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.922882	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.922888	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.922894	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.922902	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.922909	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.922916	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.922936	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.922944	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.922950	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.922956	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.922963	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.922971	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.922977	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.922984	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.922991	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.922998	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.923005	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.923012	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.923018	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.923025	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.923032	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.923040	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.923047	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.923054	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.923060	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.923067	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.923077	xxx	./services/model.py:838
DEBUG	2026-03-23 17:00:32.923091	xxx	./services/model.py:838