Request response

16 Feb - 20 Mar

RT	Created	Actual/Target response	Client	Subject
57695	18 Mar, 16:29	0h 00m/ 4h 00m	Midnight Hax	fw.midnighthax.com configure graceful shutdown on power outage.
57386	17 Feb, 08:03	0h 27m/ 4h 00m	JISC	OpenAthens server patching
57527	02 Mar, 10:48	0h 04m/ 4h 00m	Troika	QNAP/Firewall health-checks
57558	06 Mar, 10:36	0h 04m/ 4h 00m	Tangram	Confirmation of Global Admin Access Requirement
57482	26 Feb, 16:18	0h 04m/ 4h 00m	Globecast	DNS updates
57707	20 Mar, 11:17	0h 04m/ 4h 00m	Azura	Azura - Ocado vpn certificates
57567	09 Mar, 12:36	0h 15m/ 4h 00m	Sucden	Oracle Linux Patching - 60 day cycle
57671	17 Mar, 15:35	0h 03m/ 4h 00m	JISC	Upgrade servers to Debian 13 Trixie
57678	17 Mar, 16:39	0h 03m/ 4h 00m	Top To Toe	Upgrade server to Debian 13 Trixie
57450	23 Feb, 14:50	0h 10m/ 4h 00m	AskBio	EDB Trip
57479	26 Feb, 00:00	1h 26m/ 4h 00m	Ingeus	Ingeus: login to Azure
57529	02 Mar, 11:02	6h 57m/ 4h 00m	Rotastat	gallus.rotastat.com SSL/TLS certificate expiry
57679	17 Mar, 16:45	0h 01m/ 4h 00m	Rotastat	Upgrade server to Debian 13 Trixie
56410	13 Nov, 17:12	73d 3h 18m/ 4h 00m	Sucden	interstar07-10
57472	25 Feb, 10:10	1d 0h 06m/ 4h 00m	Tangram	Tangram Gitlab upgrade (18.9.1)
57533	02 Mar, 13:30	0h 02m/ 4h 00m	Tangram	Gitlab persistent volume filling up
57424	18 Feb, 09:44	0h 12m/ 4h 00m	Cirencester College	Planned maintenance: 19/02/2026 @ 02:00h
57428	18 Feb, 11:50	0h 03m/ 4h 00m	OpenCorporates	Request for S3 file cleanup and CSV upload (AWS Production)
57471	25 Feb, 10:08	1d 0h 07m/ 4h 00m	Geograph	Geograph Gitlab upgrade (18.9.1)
57476	25 Feb, 14:02	0h 20m/ 4h 00m	ATA Group	Spike on data usage
57650	16 Mar, 10:25	0h 17m/ 4h 00m	Sucden	CrackArmor: Multiple vulnerabilities in AppArmor
56752	11 Dec, 11:36	54d 0h 48m/ 4h 00m	OpenCorporates	OC - Quote to remove all hardware from Sysgroup
57524	02 Mar, 10:40	6h 31m/ 4h 00m	Top To Toe	gait-prod.toptotoe.com expired crl
57535	02 Mar, 16:16	0h 09m/ 4h 00m	Novadata	RE: Resolved: NovaData expiring VPN certs
57660	16 Mar, 16:13	0h 04m/ 4h 00m	OpenCorporates	Secrets in iac-puppet
57532	02 Mar, 12:34	0h 09m/ 4h 00m	AskBio	Skye, Talisker, DarkMatter & Macleod outage
57615	10 Mar, 11:14	0h 19m/ 4h 00m	AskBio	Network Outage 5-6pm today
57627	11 Mar, 15:18	0h 02m/ 4h 00m	Geograph	Geograph Gitlab upgrade (18.9.2)
57611	10 Mar, 09:31	0h 05m/ 4h 00m	Crystal Units	crylonlis2024 RHEL renewal
57665	17 Mar, 08:12	0h 05m/ 4h 00m	Azura	ford1/2 SSL/TLS certificate expiry (customgeophev.com)
57675	17 Mar, 16:08	0h 03m/ 4h 00m	AskBio	Upgrade servers to Debian 13 Trixie
57680	17 Mar, 16:51	0h 05m/ 4h 00m	Trident Honda	Upgrade servers to Debian 13 Trixie
57526	02 Mar, 10:47	0h 11m/ 4h 00m	Troika	New client onboarding (Pre-Contract Checks): Troika
57684	17 Mar, 17:05	0h 02m/ 4h 00m	Imoves	Upgrade servers to Debian 13 Trixie
57700	19 Mar, 10:33	0h 04m/ 4h 00m	Sucden	declan and duffman decom
57451	23 Feb, 14:56	1d 4h 15m/ 4h 00m	Advensys	Arpino Warehouse Site Visit
57628	11 Mar, 15:21	0h 01m/ 4h 00m	Tangram	Tangram Gitlab upgrade (18.9.2)
57685	17 Mar, 17:07	0h 02m/ 4h 00m	Koinex	Upgrade server to Debian 13 Trixie
57573	09 Mar, 14:38	0h 00m/ 4h 00m	DLS Plastics	Setup Lets Encrypt for DLS Zimbra servers (consultancy)
57672	17 Mar, 15:51	0h 07m/ 4h 00m	Cirencester College	Upgrade servers to Debian 13 Trixie
57681	17 Mar, 16:57	0h 01m/ 4h 00m	TCV	Upgrade servers to Debian 13 Trixie
57668	17 Mar, 11:38	0h 09m/ 4h 00m	None	Trying out a merge with new IAM role for external collaborator data transfer
57543	03 Mar, 09:25	0h 04m/ 4h 00m	Quickline	WARNING: HTTP: Zabbix HTTPS Cert on aql-svr-zabbix-app.quickline.co.uk
57629	11 Mar, 17:38	0h 02m/ 4h 00m	Sucden	Upgrade Uyuni
57682	17 Mar, 17:00	0h 02m/ 4h 00m	ERF Electrical	Upgrade servers to Debian 13 Trixie
57653	16 Mar, 12:22	0h 02m/ 4h 00m	Azura	Configure Fivetran access to Ocado* servers
57438	20 Feb, 11:39	0h 02m/ 4h 00m	BD Group	Amend eFiling apache logging config
57555	05 Mar, 11:57	0h 02m/ 4h 00m	Cirencester College	Suspending Active Monitoring - March 30th
57456	24 Feb, 09:07	0h 10m/ 4h 00m	Tangram	K8s access
57545	03 Mar, 17:29	5d 7h 15m/ 4h 00m	Sucden	Rebuild interstar05/06
57440	20 Feb, 17:48	0h 12m/ 4h 00m	DLS Plastics	Zimbra question
57664	17 Mar, 08:04	0h 04m/ 4h 00m	JISC	OpenAthens server patching
57677	17 Mar, 16:31	0h 07m/ 4h 00m	BD Group	Upgrade servers to Debian 13 Trixie
57674	17 Mar, 16:02	0h 02m/ 4h 00m	Crystal Units	Upgrade servers to Debian 13 Trixie
57673	17 Mar, 16:00	0h 01m/ 4h 00m	Global Brands	Upgrade servers to Debian 13 Trixie
57683	17 Mar, 17:03	0h 01m/ 4h 00m	Entrepreneurs Circle	Upgrade server to Debian 13 Trixie

git hash: master (4425ed35)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	72.695 msec
System CPU time	3.890 msec
Total CPU time	76.585 msec
Elapsed time	95.641 msec
Context switches	129 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-03-20&start=2026-02-16
REMOTE_ADDR	10.42.140.187
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2026-03-20'
'start'	'2026-02-16'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 3, 20), 'start': datetime.date(2026, 2, 16), 'title': 'Request response'}
request	<Request 'http://dashboard.uat.tigr.uk/request_response_report_drilldown?end=2026-03-20&start=2026-02-16' [GET]>
tickets	[<Ticket(id=8108, rt_number=57695, queue=Requests, subject=fw.midnighthax.com configure graceful shutdown on power outage., ticket_status=open, client=Midnight Hax, priority=42, created=2026-03-18 16:29:33, last_txn_id=0>, <Ticket(id=7828, rt_number=57386, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=62, created=2026-02-17 08:03:19, last_txn_id=0>, <Ticket(id=7940, rt_number=57527, queue=Requests, subject=QNAP/Firewall health-checks, ticket_status=resolved, client=Troika, priority=3, created=2026-03-02 10:48:48, last_txn_id=0>, <Ticket(id=7971, rt_number=57558, queue=Requests, subject=Confirmation of Global Admin Access Requirement, ticket_status=open, client=Tangram, priority=44, created=2026-03-06 10:36:53, last_txn_id=0>, <Ticket(id=7927, rt_number=57482, queue=Requests, subject=DNS updates, ticket_status=closed, client=Globecast, priority=42, created=2026-02-26 16:18:37, last_txn_id=0>, <Ticket(id=8120, rt_number=57707, queue=Requests, subject=Azura - Ocado vpn certificates, ticket_status=resolved, client=Azura, priority=42, created=2026-03-20 11:17:03, last_txn_id=0>, <Ticket(id=7980, rt_number=57567, queue=Requests, subject=Oracle Linux Patching - 60 day cycle, ticket_status=open, client=Sucden, priority=63, created=2026-03-09 12:36:41, last_txn_id=0>, <Ticket(id=8084, rt_number=57671, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=stalled, client=JISC, priority=63, created=2026-03-17 15:35:58, last_txn_id=0>, <Ticket(id=8091, rt_number=57678, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=open, client=Top To Toe, priority=43, created=2026-03-17 16:39:36, last_txn_id=0>, <Ticket(id=7892, rt_number=57450, queue=Requests, subject=EDB Trip, ticket_status=closed, client=AskBio, priority=0, created=2026-02-23 14:50:44, last_txn_id=0>, <Ticket(id=7924, rt_number=57479, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=41, created=2026-02-26 00:00:05, last_txn_id=0>, <Ticket(id=7942, rt_number=57529, queue=Requests, subject=gallus.rotastat.com SSL/TLS certificate expiry, ticket_status=open, client=Rotastat, priority=44, created=2026-03-02 11:02:49, last_txn_id=0>, <Ticket(id=8092, rt_number=57679, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=open, client=Rotastat, priority=43, created=2026-03-17 16:45:52, last_txn_id=0>, <Ticket(id=6974, rt_number=56410, queue=Requests, subject=interstar07-10, ticket_status=closed, client=Sucden, priority=8, created=2025-11-13 17:12:06, last_txn_id=0>, <Ticket(id=7917, rt_number=57472, queue=Requests, subject=Tangram Gitlab upgrade (18.9.1), ticket_status=closed, client=Tangram, priority=42, created=2026-02-25 10:10:57, last_txn_id=0>, <Ticket(id=7946, rt_number=57533, queue=Requests, subject=Gitlab persistent volume filling up, ticket_status=closed, client=Tangram, priority=41, created=2026-03-02 13:30:00, last_txn_id=0>, <Ticket(id=7866, rt_number=57424, queue=Requests, subject=Planned maintenance: 19/02/2026 @ 02:00h, ticket_status=closed, client=Cirencester College, priority=41, created=2026-02-18 09:44:33, last_txn_id=0>, <Ticket(id=7870, rt_number=57428, queue=Requests, subject=Request for S3 file cleanup and CSV upload (AWS Production), ticket_status=closed, client=OpenCorporates, priority=41, created=2026-02-18 11:50:30, last_txn_id=0>, <Ticket(id=7916, rt_number=57471, queue=Requests, subject=Geograph Gitlab upgrade (18.9.1), ticket_status=closed, client=Geograph, priority=41, created=2026-02-25 10:08:34, last_txn_id=0>, <Ticket(id=7921, rt_number=57476, queue=Requests, subject=Spike on data usage, ticket_status=closed, client=ATA Group, priority=62, created=2026-02-25 14:02:42, last_txn_id=0>, <Ticket(id=8063, rt_number=57650, queue=Requests, subject=CrackArmor: Multiple vulnerabilities in AppArmor, ticket_status=open, client=Sucden, priority=63, created=2026-03-16 10:25:28, last_txn_id=0>, <Ticket(id=7287, rt_number=56752, queue=Requests, subject=OC - Quote to remove all hardware from Sysgroup, ticket_status=closed, client=OpenCorporates, priority=7, created=2025-12-11 11:36:46, last_txn_id=0>, <Ticket(id=7937, rt_number=57524, queue=Requests, subject=gait-prod.toptotoe.com expired crl, ticket_status=closed, client=Top To Toe, priority=41, created=2026-03-02 10:40:49, last_txn_id=0>, <Ticket(id=7948, rt_number=57535, queue=Requests, subject=RE: Resolved: NovaData expiring VPN certs, ticket_status=closed, client=Novadata, priority=41, created=2026-03-02 16:16:03, last_txn_id=2462854>, <Ticket(id=8073, rt_number=57660, queue=Requests, subject=Secrets in iac-puppet, ticket_status=resolved, client=OpenCorporates, priority=42, created=2026-03-16 16:13:37, last_txn_id=0>, <Ticket(id=7945, rt_number=57532, queue=Requests, subject=Skye, Talisker, DarkMatter & Macleod outage, ticket_status=closed, client=AskBio, priority=61, created=2026-03-02 12:34:32, last_txn_id=0>, <Ticket(id=8028, rt_number=57615, queue=Requests, subject=Network Outage 5-6pm today, ticket_status=closed, client=AskBio, priority=61, created=2026-03-10 11:14:13, last_txn_id=0>, <Ticket(id=8040, rt_number=57627, queue=Requests, subject=Geograph Gitlab upgrade (18.9.2), ticket_status=closed, client=Geograph, priority=41, created=2026-03-11 15:18:59, last_txn_id=0>, <Ticket(id=8024, rt_number=57611, queue=Requests, subject=crylonlis2024 RHEL renewal , ticket_status=open, client=Crystal Units, priority=63, created=2026-03-10 09:31:56, last_txn_id=0>, <Ticket(id=8078, rt_number=57665, queue=Requests, subject=ford1/2 SSL/TLS certificate expiry (customgeophev.com), ticket_status=resolved, client=Azura, priority=42, created=2026-03-17 08:12:26, last_txn_id=0>, <Ticket(id=8088, rt_number=57675, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=stalled, client=AskBio, priority=63, created=2026-03-17 16:08:14, last_txn_id=0>, <Ticket(id=8093, rt_number=57680, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=stalled, client=Trident Honda, priority=63, created=2026-03-17 16:51:11, last_txn_id=0>, <Ticket(id=7939, rt_number=57526, queue=Requests, subject=New client onboarding (Pre-Contract Checks): Troika, ticket_status=resolved, client=Troika, priority=3, created=2026-03-02 10:47:22, last_txn_id=2464000>, <Ticket(id=8097, rt_number=57684, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=stalled, client=Imoves, priority=43, created=2026-03-17 17:05:06, last_txn_id=0>, <Ticket(id=8113, rt_number=57700, queue=Requests, subject=declan and duffman decom, ticket_status=open, client=Sucden, priority=42, created=2026-03-19 10:33:36, last_txn_id=0>, <Ticket(id=7893, rt_number=57451, queue=Requests, subject=Arpino Warehouse Site Visit, ticket_status=closed, client=Advensys, priority=23, created=2026-02-23 14:56:49, last_txn_id=0>, <Ticket(id=8041, rt_number=57628, queue=Requests, subject=Tangram Gitlab upgrade (18.9.2), ticket_status=closed, client=Tangram, priority=41, created=2026-03-11 15:21:15, last_txn_id=0>, <Ticket(id=8098, rt_number=57685, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=resolved, client=Koinex, priority=22, created=2026-03-17 17:07:36, last_txn_id=0>, <Ticket(id=7986, rt_number=57573, queue=Requests, subject=Setup Lets Encrypt for DLS Zimbra servers (consultancy) , ticket_status=resolved, client=DLS Plastics, priority=3, created=2026-03-09 14:38:08, last_txn_id=0>, <Ticket(id=8085, rt_number=57672, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=stalled, client=Cirencester College, priority=43, created=2026-03-17 15:51:12, last_txn_id=0>, <Ticket(id=8094, rt_number=57681, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=open, client=TCV, priority=43, created=2026-03-17 16:57:30, last_txn_id=0>, <Ticket(id=8081, rt_number=57668, queue=Requests, subject=Trying out a merge with new IAM role for external collaborator data transfer, ticket_status=resolved, client=None, priority=2, created=2026-03-17 11:38:32, last_txn_id=0>, <Ticket(id=7956, rt_number=57543, queue=Requests, subject=WARNING: HTTP: Zabbix HTTPS Cert on aql-svr-zabbix-app.quickline.co.uk, ticket_status=autoclose, client=Quickline, priority=44, created=2026-03-03 09:25:16, last_txn_id=0>, <Ticket(id=8042, rt_number=57629, queue=Requests, subject=Upgrade Uyuni, ticket_status=stalled, client=Sucden, priority=63, created=2026-03-11 17:38:38, last_txn_id=0>, <Ticket(id=8095, rt_number=57682, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=stalled, client=ERF Electrical, priority=43, created=2026-03-17 17:00:14, last_txn_id=0>, <Ticket(id=8066, rt_number=57653, queue=Requests, subject=Configure Fivetran access to Ocado* servers, ticket_status=stalled, client=Azura, priority=43, created=2026-03-16 12:22:50, last_txn_id=0>, <Ticket(id=7880, rt_number=57438, queue=Requests, subject=Amend eFiling apache logging config, ticket_status=closed, client=BD Group, priority=43, created=2026-02-20 11:39:06, last_txn_id=0>, <Ticket(id=7968, rt_number=57555, queue=Requests, subject=Suspending Active Monitoring - March 30th, ticket_status=closed, client=Cirencester College, priority=41, created=2026-03-05 11:57:00, last_txn_id=0>, <Ticket(id=7898, rt_number=57456, queue=Requests, subject=K8s access, ticket_status=closed, client=Tangram, priority=41, created=2026-02-24 09:07:44, last_txn_id=0>, <Ticket(id=7958, rt_number=57545, queue=Requests, subject=Rebuild interstar05/06, ticket_status=closed, client=Sucden, priority=3, created=2026-03-03 17:29:42, last_txn_id=0>, <Ticket(id=7882, rt_number=57440, queue=Requests, subject=Zimbra question, ticket_status=resolved, client=DLS Plastics, priority=24, created=2026-02-20 17:48:01, last_txn_id=0>, <Ticket(id=8077, rt_number=57664, queue=Requests, subject=OpenAthens server patching, ticket_status=resolved, client=JISC, priority=62, created=2026-03-17 08:04:05, last_txn_id=0>, <Ticket(id=8090, rt_number=57677, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=stalled, client=BD Group, priority=63, created=2026-03-17 16:31:48, last_txn_id=0>, <Ticket(id=8087, rt_number=57674, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=stalled, client=Crystal Units, priority=63, created=2026-03-17 16:02:57, last_txn_id=0>, <Ticket(id=8086, rt_number=57673, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=stalled, client=Global Brands, priority=43, created=2026-03-17 16:00:33, last_txn_id=0>, <Ticket(id=8096, rt_number=57683, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=stalled, client=Entrepreneurs Circle, priority=63, created=2026-03-17 17:03:21, last_txn_id=0>]

Request response

16 Feb - 20 Mar

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

initial_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-27 13:28:44.277559	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277620	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277632	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277642	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277650	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277657	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277664	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277670	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277677	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277684	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277690	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277696	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277704	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277710	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277716	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277724	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277730	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277737	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277743	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277749	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277756	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277762	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277768	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277775	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277781	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277787	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277793	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277799	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277806	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277813	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277819	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277826	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277832	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277839	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277845	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277852	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277858	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277864	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277871	xxx	./services/model.py:838
DEBUG	2026-03-27 13:28:44.277877	xxx	./services/model.py:838