Request response

29 Dec - 30 Jan

RT	Created	Actual/Target response	Client	Subject
57059	15 Jan, 12:16	0h 03m/ 4h 00m	None	AWS IAM role permission and access
57096	22 Jan, 10:31	0h 04m/ 4h 00m	ATA Group	Set up access to Zscaler for Tiger staff
57099	22 Jan, 12:14	0h 13m/ 4h 00m	Geograph	GitLab upgrades (18.8.2)
57098	22 Jan, 11:36	0h 05m/ 4h 00m	Ingeus	Azure account lockout
56922	06 Jan, 14:16	0h 11m/ 4h 00m	Novadata	AWS backups
56907	05 Jan, 08:40	0h 06m/ 4h 00m	Ingeus	Azure account lockout
56904	05 Jan, 00:00	1h 36m/ 4h 00m	Ingeus	Ingeus: login to Azure
57090	21 Jan, 00:00	8h 07m/ 4h 00m	Sucden	Sucden Patching Cycle
57095	22 Jan, 10:29	0h 04m/ 4h 00m	ATA Group	Access to ATA group infrastructure
57128	28 Jan, 10:52	0h 25m/ 4h 00m	OpenCorporates	Stop Data Sync on Jupyter
56908	05 Jan, 11:44	0h 21m/ 4h 00m	AskBio	Replace Duplicity with Restic
57080	20 Jan, 10:41	0h 07m/ 4h 00m	Sucden	Configure apt to not hold docker packages
56982	14 Jan, 10:46	0h 17m/ 4h 00m	Lantech	IPA
56910	05 Jan, 13:56	0h 01m/ 4h 00m	Cirencester College	OS Versions
57119	27 Jan, 11:28	0h 32m/ 4h 00m	Crystal Units	cuin site 2 printer to be put onto server lisec if not already there please check
56960	09 Jan, 15:01	3d 5h 40m/ 4h 00m	OGT	Spare disks for Rodney
56979	13 Jan, 08:36	0h 02m/ 4h 00m	Trident Honda	WARNING: System Health: Kitchen Sink on smbfs1.trident.lan
56957	09 Jan, 12:27	2h 29m/ 4h 00m	AskBio	Password link for the server
56911	05 Jan, 14:01	0h 08m/ 4h 00m	Gravytrain	userauth_pubkey: key type ssh-rsa not in PubkeyAcceptedAlgorithms [preauth]
56946	08 Jan, 10:27	0h 02m/ 4h 00m	Tangram	Tangram Gitlab upgrade (18.7.1)
56927	07 Jan, 08:51	0h 02m/ 4h 00m	ERF Electrical	Whitelist IP Address
56939	07 Jan, 15:45	0h 03m/ 4h 00m	Global Brands	Lines at clay cross
56980	13 Jan, 16:27	1h 32m/ 4h 00m	JISC	OpenAthens server patching
57149	30 Jan, 12:15	0h 10m/ 4h 00m	Geograph	Important kubernetes change - geograph
57141	29 Jan, 16:59	0h 05m/ 4h 00m	OpenCorporates	Jupyter server shutdown
56830	30 Dec, 10:34	0h 17m/ 4h 00m	Trident Honda	Migrate from borg to restic
56934	07 Jan, 11:16	0h 02m/ 4h 00m	Tangram	Keycloak for AirFlow
56970	12 Jan, 14:17	0h 05m/ 4h 00m	AskBio	AskBio Expiring LDAP Certificates
57062	15 Jan, 16:03	0h 05m/ 4h 00m	ATA Group	Birchman / ATA - OS and DB Upgrade - SAP S/4HANA Upgrade Project
56947	08 Jan, 10:29	0h 02m/ 4h 00m	Geograph	Geograph Gitlab upgrade (18.7.1)
57131	28 Jan, 17:47	0h 12m/ 4h 00m	Entrepreneurs Circle	Traffic Spike Expected – Sunday 8th February, 9pm
57083	20 Jan, 14:06	0h 11m/ 4h 00m	Koinex	Possible firewall issue
57122	27 Jan, 14:30	0h 03m/ 4h 00m	OGT	Site outage
57079	20 Jan, 08:30	0h 04m/ 4h 00m	Gravytrain	www.bedfordinsuranceforbusiness.co.uk HTTPS timeouts on web.prod.bf2.bedfordinsurance.co.uk
57055	15 Jan, 09:39	0h 13m/ 4h 00m	Crystal Units	new printer to be installed on lisec server please
57073	19 Jan, 14:08	1h 39m/ 4h 00m	AskBio	Replace Duplicity with Restic (Consultancy)
57129	28 Jan, 10:57	0h 23m/ 4h 00m	Global Brands	lines are going down
57112	26 Jan, 14:02	4h 04m/ 4h 00m	OpenCorporates	Server shutdown
57102	22 Jan, 14:10	0h 01m/ 4h 00m	Tangram	ETX Gitlab upgrade (18.8.2)
57085	20 Jan, 16:02	4d 4h 03m/ 4h 00m	Tangram	Etx-eks-production error logs in Datadog
57153	30 Jan, 14:15	0h 03m/ 4h 00m	Sucden	Current Load on Interstar04
57155	30 Jan, 15:51	0h 19m/ 4h 00m	OpenCorporates	Jupyter/ bot sync
56973	12 Jan, 14:39	0h 02m/ 4h 00m	Azura	Azura Expiring VPN certs
56919	06 Jan, 12:58	0h 24m/ 4h 00m	Ingeus	Remove Ingeus systems from support
57135	29 Jan, 09:48	0h 06m/ 4h 00m	Sysdoc	Kuberetes logs
57108	26 Jan, 10:15	0h 47m/ 4h 00m	AskBio	Passwordless login on Jura, Coll and Iona
56971	12 Jan, 14:26	0h 02m/ 4h 00m	Novadata	NovaData expiring VPN certs
56410	13 Nov, 17:12	73d 3h 18m/ 4h 00m	Sucden	interstar07-10
57121	27 Jan, 14:17	0h 05m/ 4h 00m	AskBio	RTP question
56752	11 Dec, 11:36	54d 0h 48m/ 4h 00m	OpenCorporates	OC - Quote to remove all hardware from Sysgroup
57152	30 Jan, 12:34	0h 42m/ 4h 00m	Tangram	Important kubernetes change - tangram
57151	30 Jan, 12:23	0h 02m/ 4h 00m	Sysdoc	Important kubernetes change - sysdoc
57137	29 Jan, 10:48	0h 04m/ 4h 00m	Econic Bio	AWS billing alerts contact
56921	06 Jan, 13:51	0h 07m/ 4h 00m	ATA Group	cron job to check disk usage
57150	30 Jan, 12:20	0h 07m/ 4h 00m	Ingeus	Important kubernetes change - ingeus

git hash: master (b637c68b)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	106.553 msec
System CPU time	0.069 msec
Total CPU time	106.622 msec
Elapsed time	131.142 msec
Context switches	49 voluntary, 68 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-01-30&start=2025-12-29
REMOTE_ADDR	10.42.140.159
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2026-01-30'
'start'	'2025-12-29'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 1, 30), 'start': datetime.date(2025, 12, 29), 'title': 'Request response'}
request	<Request 'http://dashboard.uat.tigr.uk/request_response_report_drilldown?end=2026-01-30&start=2025-12-29' [GET]>
tickets	[<Ticket(id=7564, rt_number=57059, queue=Requests, subject=AWS IAM role permission and access, ticket_status=closed, client=None, priority=4, created=2026-01-15 12:16:02, last_txn_id=0>, <Ticket(id=7634, rt_number=57096, queue=Requests, subject=Set up access to Zscaler for Tiger staff, ticket_status=rejected, client=ATA Group, priority=61, created=2026-01-22 10:31:35, last_txn_id=0>, <Ticket(id=7637, rt_number=57099, queue=Requests, subject=GitLab upgrades (18.8.2), ticket_status=closed, client=Geograph, priority=41, created=2026-01-22 12:14:49, last_txn_id=0>, <Ticket(id=7636, rt_number=57098, queue=Requests, subject=Azure account lockout, ticket_status=closed, client=Ingeus, priority=42, created=2026-01-22 11:36:41, last_txn_id=0>, <Ticket(id=7427, rt_number=56922, queue=Requests, subject=AWS backups, ticket_status=closed, client=Novadata, priority=1, created=2026-01-06 14:16:12, last_txn_id=0>, <Ticket(id=7412, rt_number=56907, queue=Requests, subject=Azure account lockout, ticket_status=closed, client=Ingeus, priority=41, created=2026-01-05 08:40:47, last_txn_id=0>, <Ticket(id=7409, rt_number=56904, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=41, created=2026-01-05 00:00:06, last_txn_id=0>, <Ticket(id=7628, rt_number=57090, queue=Requests, subject=Sucden Patching Cycle, ticket_status=closed, client=Sucden, priority=61, created=2026-01-21 00:00:04, last_txn_id=0>, <Ticket(id=7633, rt_number=57095, queue=Requests, subject=Access to ATA group infrastructure , ticket_status=closed, client=ATA Group, priority=5, created=2026-01-22 10:29:45, last_txn_id=0>, <Ticket(id=7666, rt_number=57128, queue=Requests, subject=Stop Data Sync on Jupyter, ticket_status=closed, client=OpenCorporates, priority=61, created=2026-01-28 10:52:47, last_txn_id=0>, <Ticket(id=7413, rt_number=56908, queue=Requests, subject=Replace Duplicity with Restic, ticket_status=closed, client=AskBio, priority=64, created=2026-01-05 11:44:04, last_txn_id=0>, <Ticket(id=7617, rt_number=57080, queue=Requests, subject=Configure apt to not hold docker packages, ticket_status=closed, client=Sucden, priority=61, created=2026-01-20 10:41:48, last_txn_id=0>, <Ticket(id=7487, rt_number=56982, queue=Requests, subject=IPA, ticket_status=closed, client=Lantech, priority=24, created=2026-01-14 10:46:05, last_txn_id=2451233>, <Ticket(id=7415, rt_number=56910, queue=Requests, subject=OS Versions , ticket_status=closed, client=Cirencester College, priority=41, created=2026-01-05 13:56:58, last_txn_id=0>, <Ticket(id=7657, rt_number=57119, queue=Requests, subject=cuin site 2 printer to be put onto server lisec if not already there please check, ticket_status=closed, client=Crystal Units, priority=61, created=2026-01-27 11:28:14, last_txn_id=0>, <Ticket(id=7465, rt_number=56960, queue=Requests, subject=Spare disks for Rodney, ticket_status=closed, client=OGT, priority=3, created=2026-01-09 15:01:10, last_txn_id=0>, <Ticket(id=7484, rt_number=56979, queue=Requests, subject=WARNING: System Health: Kitchen Sink on smbfs1.trident.lan, ticket_status=closed, client=Trident Honda, priority=41, created=2026-01-13 08:36:15, last_txn_id=0>, <Ticket(id=7462, rt_number=56957, queue=Requests, subject=Password link for the server, ticket_status=closed, client=AskBio, priority=42, created=2026-01-09 12:27:53, last_txn_id=0>, <Ticket(id=7416, rt_number=56911, queue=Requests, subject=userauth_pubkey: key type ssh-rsa not in PubkeyAcceptedAlgorithms [preauth], ticket_status=closed, client=Gravytrain, priority=42, created=2026-01-05 14:01:10, last_txn_id=0>, <Ticket(id=7451, rt_number=56946, queue=Requests, subject=Tangram Gitlab upgrade (18.7.1), ticket_status=closed, client=Tangram, priority=41, created=2026-01-08 10:27:05, last_txn_id=0>, <Ticket(id=7432, rt_number=56927, queue=Requests, subject=Whitelist IP Address, ticket_status=closed, client=ERF Electrical, priority=41, created=2026-01-07 08:51:15, last_txn_id=0>, <Ticket(id=7444, rt_number=56939, queue=Requests, subject=Lines at clay cross, ticket_status=closed, client=Global Brands, priority=41, created=2026-01-07 15:45:41, last_txn_id=0>, <Ticket(id=7485, rt_number=56980, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=62, created=2026-01-13 16:27:45, last_txn_id=0>, <Ticket(id=7687, rt_number=57149, queue=Requests, subject=Important kubernetes change - 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Request response

29 Dec - 30 Jan

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initial_response_report_drilldown.html

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Level	Time	Message	Location
DEBUG	2026-03-23 20:06:25.991131	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991188	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991200	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991207	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991214	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991221	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991226	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991231	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991237	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991242	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991247	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991252	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991258	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991263	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991268	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991274	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991279	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991285	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991290	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991296	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991304	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991310	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991315	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991320	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991326	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991331	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991336	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991341	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991346	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991352	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991356	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991362	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991367	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991372	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991377	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991384	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991390	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991395	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991400	xxx	./services/model.py:838
DEBUG	2026-03-23 20:06:25.991405	xxx	./services/model.py:838