Request response

22 Dec - 23 Jan

RT	Created	Actual/Target response	Client	Subject
56971	12 Jan, 14:26	0h 02m/ 4h 00m	Novadata	NovaData expiring VPN certs
56922	06 Jan, 14:16	0h 11m/ 4h 00m	Novadata	AWS backups
56907	05 Jan, 08:40	0h 06m/ 4h 00m	Ingeus	Azure account lockout
56904	05 Jan, 00:00	1h 36m/ 4h 00m	Ingeus	Ingeus: login to Azure
56929	07 Jan, 10:15	0h 32m/ 4h 00m	NFW	Fwd: SPAM ISSUE
56815	23 Dec, 15:00	9h 11m/ 4h 00m	Novadata	leonis technical off-boarding
57083	Today, 14:06	0h 11m/ 4h 00m	Koinex	Possible firewall issue
56830	30 Dec, 10:34	0h 17m/ 4h 00m	Trident Honda	Migrate from borg to restic
57080	Today, 10:41	0h 07m/ 4h 00m	Sucden	Configure apt to not hold docker packages
56817	24 Dec, 09:38	0h 02m/ 4h 00m	OGT	Upgrade granddad.internal.ogtip.com to Debian 13 Trixie
56908	05 Jan, 11:44	0h 21m/ 4h 00m	AskBio	Replace Duplicity with Restic
56910	05 Jan, 13:56	0h 01m/ 4h 00m	Cirencester College	OS Versions
56982	14 Jan, 10:46	0h 17m/ 4h 00m	Lantech	IPA
57085	Today, 16:02	1h 57m/ 4h 00m	Tangram	Etx-eks-production error logs in Datadog
56979	13 Jan, 08:36	0h 02m/ 4h 00m	Trident Honda	WARNING: System Health: Kitchen Sink on smbfs1.trident.lan
56960	09 Jan, 15:01	3d 5h 40m/ 4h 00m	OGT	Spare disks for Rodney
56911	05 Jan, 14:01	0h 08m/ 4h 00m	Gravytrain	userauth_pubkey: key type ssh-rsa not in PubkeyAcceptedAlgorithms [preauth]
56946	08 Jan, 10:27	0h 02m/ 4h 00m	Tangram	Tangram Gitlab upgrade (18.7.1)
56927	07 Jan, 08:51	0h 02m/ 4h 00m	ERF Electrical	Whitelist IP Address
56939	07 Jan, 15:45	0h 03m/ 4h 00m	Global Brands	Lines at clay cross
56934	07 Jan, 11:16	0h 02m/ 4h 00m	Tangram	Keycloak for AirFlow
56818	24 Dec, 09:39	0h 01m/ 4h 00m	OGT	Upgrade mickey.internal.ogtip.com to Debian 13 Trixie
56957	09 Jan, 12:27	2h 29m/ 4h 00m	AskBio	Password link for the server
56968	12 Jan, 12:59	6d 5h 00m/ 4h 00m	OpenCorporates	OC DC Servers
56973	12 Jan, 14:39	0h 02m/ 4h 00m	Azura	Azura Expiring VPN certs
56970	12 Jan, 14:17	0h 05m/ 4h 00m	AskBio	AskBio Expiring LDAP Certificates
56947	08 Jan, 10:29	0h 02m/ 4h 00m	Geograph	Geograph Gitlab upgrade (18.7.1)
56919	06 Jan, 12:58	0h 24m/ 4h 00m	Ingeus	Remove Ingeus systems from support
56980	13 Jan, 16:27	1h 32m/ 4h 00m	JISC	OpenAthens server patching
57062	15 Jan, 16:03	0h 05m/ 4h 00m	ATA Group	Birchman / ATA - OS and DB Upgrade - SAP S/4HANA Upgrade Project
56921	06 Jan, 13:51	0h 07m/ 4h 00m	ATA Group	cron job to check disk usage
57073	Yesterday, 14:08	1h 39m/ 4h 00m	AskBio	Replace Duplicity with Restic (Consultancy)
57055	15 Jan, 09:39	0h 13m/ 4h 00m	Crystal Units	new printer to be installed on lisec server please
57059	15 Jan, 12:16	0h 03m/ 4h 00m	None	AWS IAM role permission and access

git hash: master (c8f901f4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.45	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	40.186 msec
System CPU time	0.000 msec
Total CPU time	40.186 msec
Elapsed time	56.050 msec
Context switches	43 voluntary, 30 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-01-23&start=2025-12-22
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2026-01-23'
'start'	'2025-12-22'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 1, 23), 'start': datetime.date(2025, 12, 22), 'title': 'Request response'}
request	<Request 'http://dashboard.uat.tigr.uk/request_response_report_drilldown?end=2026-01-23&start=2025-12-22' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=7476, rt_number=56971, queue=Requests, subject=NovaData expiring VPN certs, ticket_status=open, client=Novadata, priority=42, created=2026-01-12 14:26:04, last_txn_id=0>, <Ticket(id=7427, rt_number=56922, queue=Requests, subject=AWS backups, ticket_status=closed, client=Novadata, priority=1, created=2026-01-06 14:16:12, last_txn_id=0>, <Ticket(id=7412, rt_number=56907, queue=Requests, subject=Azure account lockout, ticket_status=closed, client=Ingeus, priority=41, created=2026-01-05 08:40:47, last_txn_id=0>, <Ticket(id=7409, rt_number=56904, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=41, created=2026-01-05 00:00:06, last_txn_id=0>, <Ticket(id=7434, rt_number=56929, queue=Requests, subject=Fwd: SPAM ISSUE, ticket_status=stalled, client=NFW, priority=43, created=2026-01-07 10:15:36, last_txn_id=0>, <Ticket(id=7350, rt_number=56815, queue=Requests, subject=leonis technical off-boarding , ticket_status=resolved, client=Novadata, priority=44, created=2025-12-23 15:00:29, last_txn_id=0>, <Ticket(id=7620, rt_number=57083, queue=Requests, subject=Possible firewall issue, ticket_status=open, client=Koinex, priority=41, created=2026-01-20 14:06:13, last_txn_id=0>, <Ticket(id=7397, rt_number=56830, queue=Requests, subject=Migrate from borg to restic, ticket_status=stalled, client=Trident Honda, priority=44, created=2025-12-30 10:34:06, last_txn_id=0>, <Ticket(id=7617, rt_number=57080, queue=Requests, subject=Configure apt to not hold docker packages, ticket_status=resolved, client=Sucden, priority=61, created=2026-01-20 10:41:48, last_txn_id=0>, <Ticket(id=7352, rt_number=56817, queue=Requests, subject=Upgrade granddad.internal.ogtip.com to Debian 13 Trixie, ticket_status=open, client=OGT, priority=44, created=2025-12-24 09:38:32, last_txn_id=0>, <Ticket(id=7413, rt_number=56908, queue=Requests, subject=Replace Duplicity with Restic, ticket_status=open, client=AskBio, priority=63, created=2026-01-05 11:44:04, last_txn_id=0>, <Ticket(id=7415, rt_number=56910, queue=Requests, subject=OS Versions , ticket_status=closed, client=Cirencester College, priority=41, created=2026-01-05 13:56:58, last_txn_id=0>, <Ticket(id=7487, rt_number=56982, queue=Requests, subject=IPA, ticket_status=open, client=Lantech, priority=22, created=2026-01-14 10:46:05, last_txn_id=0>, <Ticket(id=7622, rt_number=57085, queue=Requests, subject=Etx-eks-production error logs in Datadog, ticket_status=new, client=Tangram, priority=1, created=2026-01-20 16:02:44, last_txn_id=0>, <Ticket(id=7484, rt_number=56979, queue=Requests, subject=WARNING: System Health: Kitchen Sink on smbfs1.trident.lan, ticket_status=resolved, client=Trident Honda, priority=41, created=2026-01-13 08:36:15, last_txn_id=0>, <Ticket(id=7465, rt_number=56960, queue=Requests, subject=Spare disks for Rodney, ticket_status=open, client=OGT, priority=2, created=2026-01-09 15:01:10, last_txn_id=0>, <Ticket(id=7416, rt_number=56911, queue=Requests, subject=userauth_pubkey: key type ssh-rsa not in PubkeyAcceptedAlgorithms [preauth], ticket_status=closed, client=Gravytrain, priority=42, created=2026-01-05 14:01:10, last_txn_id=0>, <Ticket(id=7451, rt_number=56946, queue=Requests, subject=Tangram Gitlab upgrade (18.7.1), ticket_status=closed, client=Tangram, priority=41, created=2026-01-08 10:27:05, last_txn_id=0>, <Ticket(id=7432, rt_number=56927, queue=Requests, subject=Whitelist IP Address, ticket_status=closed, client=ERF Electrical, priority=41, created=2026-01-07 08:51:15, last_txn_id=0>, <Ticket(id=7444, rt_number=56939, queue=Requests, subject=Lines at clay cross, ticket_status=closed, client=Global Brands, priority=41, created=2026-01-07 15:45:41, last_txn_id=0>, <Ticket(id=7439, rt_number=56934, queue=Requests, subject=Keycloak for AirFlow, ticket_status=stalled, client=Tangram, priority=43, created=2026-01-07 11:16:45, last_txn_id=0>, <Ticket(id=7353, rt_number=56818, queue=Requests, subject=Upgrade mickey.internal.ogtip.com to Debian 13 Trixie, ticket_status=open, client=OGT, priority=44, created=2025-12-24 09:39:06, last_txn_id=0>, <Ticket(id=7462, rt_number=56957, queue=Requests, subject=Password link for the server, ticket_status=resolved, client=AskBio, priority=42, created=2026-01-09 12:27:53, last_txn_id=0>, <Ticket(id=7473, rt_number=56968, queue=Requests, subject=OC DC Servers, ticket_status=new, client=OpenCorporates, priority=2, created=2026-01-12 12:59:54, last_txn_id=0>, <Ticket(id=7478, rt_number=56973, queue=Requests, subject=Azura Expiring VPN certs, ticket_status=open, client=Azura, priority=42, created=2026-01-12 14:39:35, last_txn_id=0>, <Ticket(id=7475, rt_number=56970, queue=Requests, subject=AskBio Expiring LDAP Certificates, ticket_status=resolved, client=AskBio, priority=62, created=2026-01-12 14:17:47, last_txn_id=0>, <Ticket(id=7452, rt_number=56947, queue=Requests, subject=Geograph Gitlab upgrade (18.7.1), ticket_status=closed, client=Geograph, priority=41, created=2026-01-08 10:29:18, last_txn_id=0>, <Ticket(id=7424, rt_number=56919, queue=Requests, subject=Remove Ingeus systems from support, ticket_status=stalled, client=Ingeus, priority=43, created=2026-01-06 12:58:19, last_txn_id=0>, <Ticket(id=7485, rt_number=56980, queue=Requests, subject=OpenAthens server patching, ticket_status=open, client=JISC, priority=62, created=2026-01-13 16:27:45, last_txn_id=0>, <Ticket(id=7599, rt_number=57062, queue=Requests, subject=Birchman / ATA - OS and DB Upgrade - SAP S/4HANA Upgrade Project, ticket_status=resolved, client=ATA Group, priority=41, created=2026-01-15 16:03:01, last_txn_id=0>, <Ticket(id=7426, rt_number=56921, queue=Requests, subject=cron job to check disk usage, ticket_status=open, client=ATA Group, priority=3, created=2026-01-06 13:51:37, last_txn_id=0>, <Ticket(id=7610, rt_number=57073, queue=Requests, subject=Replace Duplicity with Restic (Consultancy), ticket_status=open, client=AskBio, priority=61, created=2026-01-19 14:08:17, last_txn_id=0>, <Ticket(id=7560, rt_number=57055, queue=Requests, subject=new printer to be installed on lisec server please, ticket_status=stalled, client=Crystal Units, priority=42, created=2026-01-15 09:39:15, last_txn_id=2442835>, <Ticket(id=7564, rt_number=57059, queue=Requests, subject=AWS IAM role permission and access, ticket_status=stalled, client=None, priority=2, created=2026-01-15 12:16:02, last_txn_id=0>]

Request response

22 Dec - 23 Jan

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

initial_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-01-20 19:31:00.087845	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.087896	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.087905	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.087912	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.087917	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.087923	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.087929	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.087934	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.087939	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.087945	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.087950	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.087955	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.087960	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.087965	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.087970	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.087976	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.087980	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.087985	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.087990	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.087994	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.088000	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.088005	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.088011	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.088016	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.088021	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.088026	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.088032	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.088037	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.088042	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.088047	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.088053	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.088058	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.088063	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.088068	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.088080	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.088086	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.088091	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.088097	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.088102	xxx	./services/model.py:838
DEBUG	2026-01-20 19:31:00.088107	xxx	./services/model.py:838