Request response

17 Nov - 19 Dec

RT	Created	Actual/Target response	Client	Subject
56803	19 Dec, 14:49	0h 20m/ 4h 00m	Sucden	STAR dteadmin user to be added to Interstar07-10
56621	27 Nov, 13:24	0h 05m/ 4h 00m	ITC Compliance	Updated public key
56728	09 Dec, 11:38	0h 01m/ 4h 00m	OpenCorporates	Docker Registry
56472	20 Nov, 17:00	0h 04m/ 4h 00m	Tusk IC	Stop overwriting sssd.conf with puppet
56716	08 Dec, 10:16	0h 03m/ 4h 00m	Tusk IC	mammoth and elephant will be shutdown
56425	17 Nov, 08:36	0h 02m/ 4h 00m	Azura	status of ocado servers
56773	15 Dec, 12:40	0h 19m/ 4h 00m	Sucden	SFL Old servers root access
56623	27 Nov, 17:35	0h 27m/ 4h 00m	JISC	VPN access for Jim Potter
56627	28 Nov, 12:31	0h 01m/ 4h 00m	Tusk IC	Remove Tusk servers from support
56632	01 Dec, 00:00	1h 37m/ 4h 00m	Ingeus	Ingeus: login to Azure
56420	16 Nov, 12:00	0h 24m/ 4h 00m	Midnight Hax	SSL certificates on woodlands
56424	17 Nov, 00:12	0/ 4h 00m	OpenCorporates	[FIRING:1] Database connections [count sum] (RDS) Tiger Computing (oc-prod-openc DatabaseConnections)
56457	18 Nov, 12:38	1h 09m/ 4h 00m	Tangram	ETXAWS01
56474	21 Nov, 09:10	0h 03m/ 4h 00m	AskBio	Re: PromPT email
56490	24 Nov, 11:51	0h 37m/ 4h 00m	OpenCorporates	Server Shutdown
56775	15 Dec, 14:22	0h 15m/ 4h 00m	Lantech	Re: Point Update for Moodle (to Moodle 4.5.7 - released on Oct 6th 2025)
56772	15 Dec, 08:36	0h 01m/ 4h 00m	Cirencester College	CRITICAL: HTTP: Moodle HTTPS on ccvle01.cirencester.ac.uk
56535	25 Nov, 11:46	0h 02m/ 4h 00m	AskBio	macleod.synpromics.com storr monitoring
56441	18 Nov, 08:21	0h 07m/ 4h 00m	JISC	OpenAthens server patching
56749	11 Dec, 09:32	0h 16m/ 4h 00m	Geograph	Geograph Gitlab upgrade (18.6.2)
56575	26 Nov, 13:23	0h 03m/ 4h 00m	Tusk IC	upcoming network outage
56748	11 Dec, 09:28	0h 02m/ 4h 00m	Tangram	Tangram Gitlab upgrade (18.6.2)
56745	10 Dec, 15:58	0h 07m/ 4h 00m	Tusk IC	Tusk IC access - 15 Dec
56717	08 Dec, 10:30	0h 11m/ 4h 00m	OGT	rodney2.internal.ogtip.com predictive disk failure
56488	24 Nov, 11:14	0h 19m/ 4h 00m	Azura	ford6.opentrk.com vpn certificate
56695	04 Dec, 11:00	0h 02m/ 4h 00m	Quickline	aql-svr-zabbix-app/aql-svr-zabbix-db distro upgrade
56790	17 Dec, 14:59	0h 14m/ 4h 00m	Sucden	Linux estate patching - January 2026
56742	10 Dec, 09:59	0h 05m/ 4h 00m	Crystal Units	crylonlis2024 reboot
56618	27 Nov, 11:17	8h 20m/ 4h 00m	OGT	Upgrade damien.internal.ogtip.com to Debian 13 Trixie
56744	10 Dec, 13:12	0h 15m/ 4h 00m	Rotastat	fstab Entry
56721	08 Dec, 15:15	0h 09m/ 4h 00m	Imoves	Fwd: Your imoves invoice #189158
56679	02 Dec, 09:58	0h 05m/ 4h 00m	AskBio	Access issue on Mull
56626	28 Nov, 11:24	0h 05m/ 4h 00m	Globecast	new VPN address for Globecast
56689	03 Dec, 12:22	0h 22m/ 4h 00m	Sucden	Local Firewall rules
56436	17 Nov, 15:47	0h 16m/ 4h 00m	Sucden	Create Client Services accounts for Martin and Peter
56467	20 Nov, 09:50	0h 07m/ 4h 00m	ERF Electrical	FW: Remove AMEX Symbol from Payment Card Options
56459	18 Nov, 17:38	0h 22m/ 4h 00m	ITC Compliance	Clocks changed
56573	26 Nov, 10:14	0h 28m/ 4h 00m	AskBio	Upgrade Nextflow (Consultancy)
56584	27 Nov, 09:05	0h 01m/ 4h 00m	Geograph	Geograph Gitlab upgrade (18.6.1)
56492	24 Nov, 15:12	0h 12m/ 4h 00m	ATA Group	Re: [-External-] SBD server Slowness and unavailability
56583	27 Nov, 08:59	0h 05m/ 4h 00m	Tangram	Tangram Gitlab upgrade (18.6.1)
56743	10 Dec, 11:30	0h 01m/ 4h 00m	Rotastat	CGram systemd service
56741	10 Dec, 08:30	0h 04m/ 4h 00m	Tusk IC	Config files
56644	01 Dec, 16:18	0h 03m/ 4h 00m	Entrepreneurs Circle	CRITICAL: HTTP: ecmasterplan.co.uk HTTPS cert on srv.entrepreneurscircle.org
56758	12 Dec, 12:48	0h 31m/ 4h 00m	AskBio	New accounts
56756	11 Dec, 16:45	0h 15m/ 4h 00m	AskBio	Amendment to rebooting protocol
56751	11 Dec, 11:09	0h 03m/ 4h 00m	Gravytrain	wkhtmltopdf not available
56686	03 Dec, 12:14	0h 42m/ 4h 00m	TCV	Install a CPAN module
56642	01 Dec, 14:29	0h 16m/ 4h 00m	Advensys	Arpino Warehouse Move - Urgent
56698	04 Dec, 15:44	0h 06m/ 4h 00m	JISC	OpenAthens server patching
56755	11 Dec, 12:38	0h 09m/ 4h 00m	Sucden	IXN ILO
56754	11 Dec, 12:14	0h 32m/ 4h 00m	Lantech	Request to secure public access to .git/ and 3 other files on moodle.ipa.ie
56762	12 Dec, 15:59	0h 07m/ 4h 00m	AskBio	Disk array on Talisker
56437	17 Nov, 16:20	2h 02m/ 4h 00m	Gravytrain	Emails from prod.gt1.grvytrn.co.uk
56797	18 Dec, 17:21	0h 17m/ 4h 00m	AskBio	CRITICAL: HTTP: prompt-softdev.askbio.com HTTPS on edb-iona.askbio.com
56639	01 Dec, 11:19	0h 25m/ 4h 00m	ATA Group	Contract for 2026

git hash: master (c8f901f4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.45	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	68.394 msec
System CPU time	3.781 msec
Total CPU time	72.175 msec
Elapsed time	90.495 msec
Context switches	24 voluntary, 12 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-12-19&start=2025-11-17
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-12-19'
'start'	'2025-11-17'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 12, 19), 'start': datetime.date(2025, 11, 17), 'title': 'Request response'}
request	<Request 'http://dashboard.uat.tigr.uk/request_response_report_drilldown?end=2025-12-19&start=2025-11-17' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=7338, rt_number=56803, queue=Requests, subject=STAR dteadmin user to be added to Interstar07-10, ticket_status=closed, client=Sucden, priority=41, created=2025-12-19 14:49:29, last_txn_id=0>, <Ticket(id=7153, rt_number=56621, queue=Requests, subject=Updated public key, ticket_status=closed, client=ITC Compliance, priority=2, created=2025-11-27 13:24:13, last_txn_id=0>, <Ticket(id=7263, rt_number=56728, queue=Requests, subject=Docker Registry, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-12-09 11:38:27, last_txn_id=0>, <Ticket(id=7037, rt_number=56472, queue=Requests, subject=Stop overwriting sssd.conf with puppet, ticket_status=closed, client=Tusk IC, priority=2, created=2025-11-20 17:00:43, last_txn_id=0>, <Ticket(id=7251, rt_number=56716, queue=Requests, subject=mammoth and elephant will be shutdown, ticket_status=closed, client=Tusk IC, priority=41, created=2025-12-08 10:16:59, last_txn_id=0>, <Ticket(id=6989, rt_number=56425, queue=Requests, subject=status of ocado servers, ticket_status=closed, client=Azura, priority=41, created=2025-11-17 08:36:55, last_txn_id=0>, <Ticket(id=7308, rt_number=56773, queue=Requests, subject=SFL Old servers root access, ticket_status=closed, client=Sucden, priority=1, created=2025-12-15 12:40:03, last_txn_id=0>, <Ticket(id=7155, rt_number=56623, queue=Requests, subject=VPN access for Jim Potter, ticket_status=closed, client=JISC, priority=62, created=2025-11-27 17:35:02, last_txn_id=0>, <Ticket(id=7159, rt_number=56627, queue=Requests, subject=Remove Tusk servers from support, ticket_status=closed, client=Tusk IC, priority=43, created=2025-11-28 12:31:51, last_txn_id=0>, <Ticket(id=7164, rt_number=56632, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=41, created=2025-12-01 00:00:03, last_txn_id=0>, <Ticket(id=6984, rt_number=56420, queue=Requests, subject=SSL certificates on woodlands, ticket_status=closed, client=Midnight Hax, priority=42, created=2025-11-16 12:00:16, last_txn_id=0>, <Ticket(id=6988, rt_number=56424, queue=Requests, subject=[FIRING:1] Database connections [count sum] (RDS) Tiger Computing (oc-prod-openc DatabaseConnections), ticket_status=closed, client=OpenCorporates, priority=61, created=2025-11-17 00:12:41, last_txn_id=0>, <Ticket(id=7021, rt_number=56457, queue=Requests, subject=ETXAWS01, ticket_status=closed, client=Tangram, priority=2, created=2025-11-18 12:38:35, last_txn_id=0>, <Ticket(id=7039, rt_number=56474, queue=Requests, subject=Re: PromPT email, ticket_status=closed, client=AskBio, priority=61, created=2025-11-21 09:10:25, last_txn_id=0>, <Ticket(id=7055, rt_number=56490, queue=Requests, subject=Server Shutdown, ticket_status=closed, client=OpenCorporates, priority=5, created=2025-11-24 11:51:21, last_txn_id=0>, <Ticket(id=7310, rt_number=56775, queue=Requests, subject=Re: Point Update for Moodle (to Moodle 4.5.7 - released on Oct 6th 2025), ticket_status=closed, client=Lantech, priority=41, created=2025-12-15 14:22:01, last_txn_id=0>, <Ticket(id=7307, rt_number=56772, queue=Requests, subject=CRITICAL: HTTP: Moodle HTTPS on ccvle01.cirencester.ac.uk, ticket_status=rejected, client=Cirencester College, priority=50, created=2025-12-15 08:36:02, last_txn_id=0>, <Ticket(id=7099, rt_number=56535, queue=Requests, subject=macleod.synpromics.com storr monitoring, ticket_status=closed, client=AskBio, priority=41, created=2025-11-25 11:46:29, last_txn_id=0>, <Ticket(id=7005, rt_number=56441, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=62, created=2025-11-18 08:21:16, last_txn_id=0>, <Ticket(id=7284, rt_number=56749, queue=Requests, subject=Geograph Gitlab upgrade (18.6.2), ticket_status=closed, client=Geograph, priority=41, created=2025-12-11 09:32:06, last_txn_id=0>, <Ticket(id=7139, rt_number=56575, queue=Requests, subject=upcoming network outage, ticket_status=closed, client=Tusk IC, priority=41, created=2025-11-26 13:23:08, last_txn_id=0>, <Ticket(id=7283, rt_number=56748, queue=Requests, subject=Tangram Gitlab upgrade (18.6.2), ticket_status=closed, client=Tangram, priority=41, created=2025-12-11 09:28:42, last_txn_id=0>, <Ticket(id=7279, rt_number=56745, queue=Requests, subject=Tusk IC access - 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Request response

17 Nov - 19 Dec

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

initial_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-01-20 21:01:00.760205	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760267	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760279	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760287	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760294	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760300	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760306	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760312	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760317	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760323	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760328	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760333	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760339	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760344	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760350	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760355	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760361	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760367	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760372	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760378	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760383	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760389	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760394	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760400	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760406	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760412	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760418	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760424	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760429	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760434	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760440	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760445	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760450	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760455	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760461	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760466	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760471	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760477	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760484	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:00.760489	xxx	./services/model.py:838