Request response

27 Oct - 31 Oct

RT	Created	Actual/Target response	Client	Subject
56296	31 Oct, 11:14	0h 11m/ 4h 00m	ATA Group	emergency contact
56276	28 Oct, 14:39	0h 01m/ 4h 00m	Midnight Hax	mpc.jbpc.co.uk - Puppet cleanup
56007	25 Sep, 13:20	26d 9h 30m/ 4h 00m	Kahootz	Remove Kahootz servers from support
56274	28 Oct, 11:39	0h 07m/ 4h 00m	ITC Compliance	WARNING: Cluster: ClusterCheck on web2.itccompliance.co.uk
56264	27 Oct, 11:53	0h 03m/ 4h 00m	AskBio	Disable user: Oscar
56295	31 Oct, 10:06	0h 12m/ 4h 00m	BD Group	ErrorDocument Directives
56271	28 Oct, 08:18	0h 06m/ 4h 00m	NFW	nfwgs2.nfw.internal storage volume usage /home
56263	27 Oct, 11:52	0h 01m/ 4h 00m	ETX	GitLab AWS IAM user query
56290	30 Oct, 14:10	0h 02m/ 4h 00m	ATA Group	Linux patch question
56272	28 Oct, 08:32	0h 04m/ 4h 00m	Rotastat	CGram Service
56273	28 Oct, 11:07	0h 02m/ 4h 00m	AskBio	Drive failure darkmatter.synpromics.com
56277	28 Oct, 15:58	0h 15m/ 4h 00m	Cirencester College	PHP upgrade

git hash: master (c8f901f4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.45	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	60.831 msec
System CPU time	0.748 msec
Total CPU time	61.579 msec
Elapsed time	196.221 msec
Context switches	75 voluntary, 65 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-31&start=2025-10-27
REMOTE_ADDR	10.42.13.14
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-10-31'
'start'	'2025-10-27'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 10, 31), 'start': datetime.date(2025, 10, 27), 'title': 'Request response'}
request	<Request 'http://dashboard.uat.tigr.uk/request_response_report_drilldown?end=2025-10-31&start=2025-10-27' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6862, rt_number=56296, queue=Requests, subject=emergency contact, ticket_status=closed, client=ATA Group, priority=41, created=2025-10-31 11:14:55, last_txn_id=0>, <Ticket(id=6842, rt_number=56276, queue=Requests, subject=mpc.jbpc.co.uk - Puppet cleanup, ticket_status=closed, client=Midnight Hax, priority=44, created=2025-10-28 14:39:13, last_txn_id=0>, <Ticket(id=6636, rt_number=56007, queue=Requests, subject=Remove Kahootz servers from support, ticket_status=closed, client=Kahootz, priority=5, created=2025-09-25 13:20:53, last_txn_id=0>, <Ticket(id=6840, rt_number=56274, queue=Requests, subject=WARNING: Cluster: ClusterCheck on web2.itccompliance.co.uk, ticket_status=closed, client=ITC Compliance, priority=61, created=2025-10-28 11:39:32, last_txn_id=0>, <Ticket(id=6830, rt_number=56264, queue=Requests, subject=Disable user: Oscar, ticket_status=closed, client=AskBio, priority=63, created=2025-10-27 11:53:42, last_txn_id=0>, <Ticket(id=6861, rt_number=56295, queue=Requests, subject=ErrorDocument Directives , ticket_status=closed, client=BD Group, priority=42, created=2025-10-31 10:06:47, last_txn_id=0>, <Ticket(id=6837, rt_number=56271, queue=Requests, subject=nfwgs2.nfw.internal storage volume usage /home, ticket_status=closed, client=NFW, priority=41, created=2025-10-28 08:18:34, last_txn_id=0>, <Ticket(id=6829, rt_number=56263, queue=Requests, subject=GitLab AWS IAM user query, ticket_status=closed, client=ETX, priority=42, created=2025-10-27 11:52:00, last_txn_id=0>, <Ticket(id=6856, rt_number=56290, queue=Requests, subject=Linux patch question, ticket_status=closed, client=ATA Group, priority=4, created=2025-10-30 14:10:08, last_txn_id=2414059>, <Ticket(id=6838, rt_number=56272, queue=Requests, subject=CGram Service, ticket_status=closed, client=Rotastat, priority=45, created=2025-10-28 08:32:01, last_txn_id=0>, <Ticket(id=6839, rt_number=56273, queue=Requests, subject=Drive failure darkmatter.synpromics.com, ticket_status=stalled, client=AskBio, priority=67, created=2025-10-28 11:07:22, last_txn_id=0>, <Ticket(id=6843, rt_number=56277, queue=Requests, subject=PHP upgrade, ticket_status=closed, client=Cirencester College, priority=46, created=2025-10-28 15:58:59, last_txn_id=0>]

Request response

27 Oct - 31 Oct

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

initial_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-01-20 22:59:07.326996	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338329	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338347	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338356	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338364	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338373	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338380	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338386	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338392	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338399	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338404	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338410	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338415	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338420	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338425	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338432	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338437	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338442	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338447	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338453	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338458	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338463	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338468	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338473	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338479	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338484	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338489	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338494	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338499	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338504	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338509	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338513	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338518	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338523	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338528	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338533	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338538	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338543	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338548	xxx	./services/model.py:838
DEBUG	2026-01-20 22:59:07.338553	xxx	./services/model.py:838