Request response

29 Sep - 31 Oct

RT	Created	Actual/Target response	Client	Subject
56243	22 Oct, 12:16	0h 10m/ 4h 00m	AskBio	User accounts
56058	29 Sep, 13:54	0h 15m/ 4h 00m	OpenCorporates	Sudo Password
56296	31 Oct, 11:14	0h 11m/ 4h 00m	ATA Group	emergency contact
56171	10 Oct, 08:46	0h 02m/ 4h 00m	NFW	nfwgs2.nfw.internal connection timeouts
56172	10 Oct, 08:52	0h 03m/ 4h 00m	Kahootz	redis patching
56161	08 Oct, 17:26	0h 04m/ 4h 00m	ATA Group	RE: question
56212	17 Oct, 10:56	0h 19m/ 4h 00m	Kahootz	Kahootz Migration to AWS
56120	02 Oct, 16:10	0h 00m/ 4h 00m	OpenCorporates	Audit OC infrastructure
56164	09 Oct, 09:20	0h 01m/ 4h 00m	Geograph	Geograph Gitlab upgrade (18.4.2)
56007	25 Sep, 13:20	26d 9h 30m/ 4h 00m	Kahootz	Remove Kahootz servers from support
56160	08 Oct, 17:19	0h 09m/ 4h 00m	Trident Honda	VM hera root disk
56180	13 Oct, 10:43	0h 03m/ 4h 00m	OpenCorporates	Remove DC access for Ayhan
56276	28 Oct, 14:39	0h 01m/ 4h 00m	Midnight Hax	mpc.jbpc.co.uk - Puppet cleanup
56230	21 Oct, 09:44	0h 07m/ 4h 00m	ITC Compliance	SSH access to servers
56109	01 Oct, 12:13	0h 02m/ 4h 00m	OpenCorporates	jupyter1 regular sync to s3
56158	08 Oct, 10:21	0h 10m/ 4h 00m	ATA Group	HPC \| Backup Disk Repair / Busy
56167	09 Oct, 11:58	0h 07m/ 4h 00m	Novadata	Arcturus
56165	09 Oct, 09:22	0h 02m/ 4h 00m	eTherapeutics	ETX Gitlab upgrade (18.4.2)
56141	06 Oct, 12:22	0h 04m/ 4h 00m	Cirencester College	CCVLE01 OS version
56156	08 Oct, 08:34	0h 10m/ 4h 00m	Trident Honda	vmsvr1/2.trident.lan pacemaker resource failure
56166	09 Oct, 10:20	0h 14m/ 4h 00m	Global Brands	hi
56057	29 Sep, 13:51	0h 21m/ 4h 00m	OpenCorporates	Website Server Shutdown
56137	06 Oct, 00:00	1h 59m/ 4h 00m	Ingeus	Ingeus: login to Azure
56128	03 Oct, 14:18	0h 06m/ 4h 00m	JISC	Urgent rollback
56132	04 Oct, 16:34	0/ 4h 00m	OpenCorporates	CRITICAL: 'disk /var' on 'sec1.opencorporates.internal'
56124	03 Oct, 08:34	0h 02m/ 4h 00m	OpenCorporates	OC exports/deliveries/ data retention
56159	08 Oct, 16:27	0h 02m/ 4h 00m	Trident Honda	VM velux
56213	17 Oct, 14:42	0h 11m/ 4h 00m	Novadata	FW: Workstation Specialists Technical Support - TN21964
56210	17 Oct, 09:32	0h 03m/ 4h 00m	Crystal Units	Fw: Issue with Lisec App – Printer Update Needed
56274	28 Oct, 11:39	0h 07m/ 4h 00m	ITC Compliance	WARNING: Cluster: ClusterCheck on web2.itccompliance.co.uk
56273	28 Oct, 11:07	0h 02m/ 4h 00m	AskBio	Drive failure darkmatter.synpromics.com
56216	18 Oct, 10:56	0h 14m/ 4h 00m	Kahootz	Borg backups at Memset
56239	22 Oct, 09:44	0h 39m/ 4h 00m	eTherapeutics	ETX Gitlab upgrade (18.5.1)
56229	21 Oct, 08:07	0h 01m/ 4h 00m	OGT	manuel.internal.ogtip.com predictive disk failure
56191	14 Oct, 08:46	0h 14m/ 4h 00m	ATA Group	Sandbox
56071	30 Sep, 16:27	0h 26m/ 4h 00m	OGT	Server updates
56244	22 Oct, 15:39	0h 05m/ 4h 00m	Cirencester College	Updating Moodle on CCVLE01
56257	24 Oct, 15:57	0h 12m/ 4h 00m	AskBio	buildkit on jura
56264	27 Oct, 11:53	0h 03m/ 4h 00m	AskBio	Disable user: Oscar
56197	14 Oct, 15:51	0h 01m/ 4h 00m	OpenCorporates	Review Puppet config for Audit1
56196	14 Oct, 11:59	1h 48m/ 4h 00m	ATA Group	SUSE Environment Review
56249	23 Oct, 15:38	0h 04m/ 4h 00m	AskBio	talisker.synpromics.com volume usage /home
56144	06 Oct, 13:42	0h 01m/ 4h 00m	Ingeus	Ingeus k8s version upgrade
56247	23 Oct, 13:18	1h 01m/ 4h 00m	Sucden	Mark Phipps public ddeadmin key
56295	31 Oct, 10:06	0h 12m/ 4h 00m	BD Group	ErrorDocument Directives
56173	10 Oct, 09:10	5h 12m/ 4h 00m	OGT	WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com
56118	02 Oct, 13:25	0h 06m/ 4h 00m	AskBio	GPU driver update
56271	28 Oct, 08:18	0h 06m/ 4h 00m	NFW	nfwgs2.nfw.internal storage volume usage /home
56263	27 Oct, 11:52	0h 01m/ 4h 00m	ETX	GitLab AWS IAM user query
56065	30 Sep, 10:18	0h 10m/ 4h 00m	AskBio	PromPT email
56140	06 Oct, 12:21	0h 06m/ 4h 00m	Sucden	Patch Cycle
56201	15 Oct, 14:27	0h 03m/ 4h 00m	Geograph	AWS Lambda python3 EOL
56248	23 Oct, 14:00	0h 45m/ 4h 00m	Cirencester College	ccolive.cirencester.local storage volume usage /srv
56223	20 Oct, 09:54	0h 14m/ 4h 00m	NFW	SPAM ISSUE
56241	22 Oct, 10:23	0h 01m/ 4h 00m	Geograph	Geograph Gitlab upgrade (18.5.1)
56143	06 Oct, 13:30	0h 09m/ 4h 00m	Tangram	ETX k8s version upgrade
56290	30 Oct, 14:10	0h 02m/ 4h 00m	ATA Group	Linux patch question
56272	28 Oct, 08:32	0h 04m/ 4h 00m	Rotastat	CGram Service
56277	28 Oct, 15:58	0h 15m/ 4h 00m	Cirencester College	PHP upgrade
56152	07 Oct, 12:34	0h 13m/ 4h 00m	Gravytrain	Carry out Ubuntu upgrades on production systems

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	46.197 msec
System CPU time	3.708 msec
Total CPU time	49.905 msec
Elapsed time	64.532 msec
Context switches	79 voluntary, 7 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-31&start=2025-09-29
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-10-31'
'start'	'2025-09-29'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 10, 31), 'start': datetime.date(2025, 9, 29), 'title': 'Request response'}
request	<Request 'http://dashboard.uat.tigr.uk/request_response_report_drilldown?end=2025-10-31&start=2025-09-29' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6809, rt_number=56243, queue=Requests, subject=User accounts, ticket_status=closed, client=AskBio, priority=62, created=2025-10-22 12:16:39, last_txn_id=0>, <Ticket(id=6655, rt_number=56058, queue=Requests, subject=Sudo Password, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-09-29 13:54:17, last_txn_id=0>, <Ticket(id=6862, rt_number=56296, queue=Requests, subject=emergency contact, ticket_status=closed, client=ATA Group, priority=41, created=2025-10-31 11:14:55, last_txn_id=0>, <Ticket(id=6737, rt_number=56171, queue=Requests, subject=nfwgs2.nfw.internal connection timeouts, ticket_status=closed, client=NFW, priority=41, created=2025-10-10 08:46:18, last_txn_id=0>, <Ticket(id=6738, rt_number=56172, queue=Requests, subject=redis patching, ticket_status=closed, client=Kahootz, priority=61, created=2025-10-10 08:52:11, last_txn_id=0>, <Ticket(id=6727, rt_number=56161, queue=Requests, subject=RE: question, ticket_status=closed, client=ATA Group, priority=61, created=2025-10-08 17:26:46, last_txn_id=0>, <Ticket(id=6778, rt_number=56212, queue=Requests, subject=Kahootz Migration to AWS, ticket_status=closed, client=Kahootz, priority=1, created=2025-10-17 10:56:15, last_txn_id=0>, <Ticket(id=6685, rt_number=56120, queue=Requests, subject=Audit OC infrastructure, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-10-02 16:10:01, last_txn_id=0>, <Ticket(id=6730, rt_number=56164, queue=Requests, subject=Geograph Gitlab upgrade (18.4.2), ticket_status=closed, client=Geograph, priority=41, created=2025-10-09 09:20:15, last_txn_id=0>, <Ticket(id=6636, rt_number=56007, queue=Requests, subject=Remove Kahootz servers from support, ticket_status=closed, client=Kahootz, priority=5, created=2025-09-25 13:20:53, last_txn_id=0>, <Ticket(id=6726, rt_number=56160, queue=Requests, subject=VM hera root disk, ticket_status=closed, client=Trident Honda, priority=42, created=2025-10-08 17:19:21, last_txn_id=0>, <Ticket(id=6746, rt_number=56180, queue=Requests, subject=Remove DC access for Ayhan, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-10-13 10:43:39, last_txn_id=0>, <Ticket(id=6842, rt_number=56276, queue=Requests, subject=mpc.jbpc.co.uk - Puppet cleanup, ticket_status=resolved, client=Midnight Hax, priority=44, created=2025-10-28 14:39:13, last_txn_id=0>, <Ticket(id=6796, rt_number=56230, queue=Requests, subject=SSH access to servers, ticket_status=closed, client=ITC Compliance, priority=41, created=2025-10-21 09:44:00, last_txn_id=2410188>, <Ticket(id=6674, rt_number=56109, queue=Requests, subject=jupyter1 regular sync to s3, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-10-01 12:13:15, last_txn_id=0>, <Ticket(id=6724, rt_number=56158, queue=Requests, subject=HPC \| Backup Disk Repair / Busy, ticket_status=closed, client=ATA Group, priority=61, created=2025-10-08 10:21:23, last_txn_id=0>, <Ticket(id=6733, rt_number=56167, queue=Requests, subject=Arcturus, ticket_status=closed, client=Novadata, priority=41, created=2025-10-09 11:58:47, last_txn_id=0>, <Ticket(id=6731, rt_number=56165, queue=Requests, subject=ETX Gitlab upgrade (18.4.2), ticket_status=closed, client=eTherapeutics, priority=41, created=2025-10-09 09:22:04, last_txn_id=0>, <Ticket(id=6707, rt_number=56141, queue=Requests, subject=CCVLE01 OS version, ticket_status=closed, client=Cirencester College, priority=42, created=2025-10-06 12:22:30, last_txn_id=0>, <Ticket(id=6722, rt_number=56156, queue=Requests, subject=vmsvr1/2.trident.lan pacemaker resource failure, ticket_status=closed, client=Trident Honda, priority=41, created=2025-10-08 08:34:21, last_txn_id=0>, <Ticket(id=6732, rt_number=56166, queue=Requests, subject=hi, ticket_status=closed, client=Global Brands, priority=41, created=2025-10-09 10:20:22, last_txn_id=0>, <Ticket(id=6654, rt_number=56057, queue=Requests, subject=Website Server Shutdown, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-09-29 13:51:05, last_txn_id=0>, <Ticket(id=6703, rt_number=56137, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=41, created=2025-10-06 00:00:07, last_txn_id=0>, <Ticket(id=6694, rt_number=56128, queue=Requests, subject=Urgent rollback, ticket_status=closed, client=JISC, priority=61, created=2025-10-03 14:18:45, last_txn_id=0>, <Ticket(id=6698, rt_number=56132, queue=Requests, subject= CRITICAL: 'disk /var' on 'sec1.opencorporates.internal', ticket_status=closed, client=OpenCorporates, priority=61, created=2025-10-04 16:34:50, last_txn_id=0>, <Ticket(id=6689, rt_number=56124, queue=Requests, subject=OC exports/deliveries/ data retention , ticket_status=closed, client=OpenCorporates, priority=62, created=2025-10-03 08:34:07, last_txn_id=0>, <Ticket(id=6725, rt_number=56159, queue=Requests, subject=VM velux, ticket_status=closed, client=Trident Honda, priority=41, created=2025-10-08 16:27:17, last_txn_id=0>, <Ticket(id=6779, rt_number=56213, queue=Requests, subject=FW: Workstation Specialists Technical Support - TN21964, ticket_status=closed, client=Novadata, priority=42, created=2025-10-17 14:42:06, last_txn_id=0>, <Ticket(id=6776, rt_number=56210, queue=Requests, subject=Fw: Issue with Lisec App – Printer Update Needed, ticket_status=closed, client=Crystal Units, priority=62, created=2025-10-17 09:32:56, last_txn_id=0>, <Ticket(id=6840, rt_number=56274, queue=Requests, subject=WARNING: Cluster: ClusterCheck on web2.itccompliance.co.uk, ticket_status=closed, client=ITC Compliance, priority=61, created=2025-10-28 11:39:32, last_txn_id=0>, <Ticket(id=6839, rt_number=56273, queue=Requests, subject=Drive failure darkmatter.synpromics.com, ticket_status=stalled, client=AskBio, priority=65, created=2025-10-28 11:07:22, last_txn_id=0>, <Ticket(id=6782, rt_number=56216, queue=Requests, subject=Borg backups at Memset, ticket_status=closed, client=Kahootz, priority=42, created=2025-10-18 10:56:25, last_txn_id=0>, <Ticket(id=6805, rt_number=56239, queue=Requests, subject=ETX Gitlab upgrade (18.5.1), ticket_status=closed, client=eTherapeutics, priority=41, created=2025-10-22 09:44:19, last_txn_id=0>, <Ticket(id=6795, rt_number=56229, queue=Requests, subject=manuel.internal.ogtip.com predictive disk failure, ticket_status=open, client=OGT, priority=45, created=2025-10-21 08:07:35, last_txn_id=0>, <Ticket(id=6757, rt_number=56191, queue=Requests, subject=Sandbox , ticket_status=closed, client=ATA Group, priority=41, created=2025-10-14 08:46:33, last_txn_id=0>, <Ticket(id=6668, rt_number=56071, queue=Requests, subject=Server updates, ticket_status=resolved, client=OGT, priority=46, created=2025-09-30 16:27:36, last_txn_id=0>, <Ticket(id=6810, rt_number=56244, queue=Requests, subject=Updating Moodle on CCVLE01, ticket_status=closed, client=Cirencester College, priority=41, created=2025-10-22 15:39:01, last_txn_id=0>, <Ticket(id=6823, rt_number=56257, queue=Requests, subject=buildkit on jura, ticket_status=closed, client=AskBio, priority=41, created=2025-10-24 15:57:30, last_txn_id=0>, <Ticket(id=6830, rt_number=56264, queue=Requests, subject=Disable user: Oscar, ticket_status=closed, client=AskBio, priority=63, created=2025-10-27 11:53:42, last_txn_id=0>, <Ticket(id=6763, rt_number=56197, queue=Requests, subject=Review Puppet config for Audit1, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-10-14 15:51:08, last_txn_id=0>, <Ticket(id=6762, rt_number=56196, queue=Requests, subject=SUSE Environment Review, ticket_status=closed, client=ATA Group, priority=1, created=2025-10-14 11:59:35, last_txn_id=0>, <Ticket(id=6815, rt_number=56249, queue=Requests, subject=talisker.synpromics.com volume usage /home, ticket_status=closed, client=AskBio, priority=61, created=2025-10-23 15:38:28, last_txn_id=0>, <Ticket(id=6710, rt_number=56144, queue=Requests, subject=Ingeus k8s version upgrade, ticket_status=stalled, client=Ingeus, priority=46, created=2025-10-06 13:42:00, last_txn_id=0>, <Ticket(id=6813, rt_number=56247, queue=Requests, subject=Mark Phipps public ddeadmin key, ticket_status=closed, client=Sucden, priority=41, created=2025-10-23 13:18:17, last_txn_id=0>, <Ticket(id=6861, rt_number=56295, queue=Requests, subject=ErrorDocument Directives , ticket_status=closed, client=BD Group, priority=42, created=2025-10-31 10:06:47, last_txn_id=0>, <Ticket(id=6739, rt_number=56173, queue=Requests, subject=WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=43, created=2025-10-10 09:10:18, last_txn_id=0>, <Ticket(id=6683, rt_number=56118, queue=Requests, subject=GPU driver update, ticket_status=closed, client=AskBio, priority=64, created=2025-10-02 13:25:09, last_txn_id=0>, <Ticket(id=6837, rt_number=56271, queue=Requests, subject=nfwgs2.nfw.internal storage volume usage /home, ticket_status=closed, client=NFW, priority=41, created=2025-10-28 08:18:34, last_txn_id=0>, <Ticket(id=6829, rt_number=56263, queue=Requests, subject=GitLab AWS IAM user query, ticket_status=closed, client=ETX, priority=42, created=2025-10-27 11:52:00, last_txn_id=0>, <Ticket(id=6662, rt_number=56065, queue=Requests, subject=PromPT email, ticket_status=closed, client=AskBio, priority=64, created=2025-09-30 10:18:58, last_txn_id=2402309>, <Ticket(id=6706, rt_number=56140, queue=Requests, subject=Patch Cycle, ticket_status=closed, client=Sucden, priority=43, created=2025-10-06 12:21:33, last_txn_id=2408347>, <Ticket(id=6767, rt_number=56201, queue=Requests, subject=AWS Lambda python3 EOL, ticket_status=closed, client=Geograph, priority=41, created=2025-10-15 14:27:47, last_txn_id=0>, <Ticket(id=6814, rt_number=56248, queue=Requests, subject=ccolive.cirencester.local storage volume usage /srv, ticket_status=closed, client=Cirencester College, priority=42, created=2025-10-23 14:00:17, last_txn_id=0>, <Ticket(id=6789, rt_number=56223, queue=Requests, subject=SPAM ISSUE, ticket_status=closed, client=NFW, priority=43, created=2025-10-20 09:54:09, last_txn_id=0>, <Ticket(id=6807, rt_number=56241, queue=Requests, subject=Geograph Gitlab upgrade (18.5.1), ticket_status=closed, client=Geograph, priority=41, created=2025-10-22 10:23:43, last_txn_id=0>, <Ticket(id=6709, rt_number=56143, queue=Requests, subject=ETX k8s version upgrade, ticket_status=closed, client=Tangram, priority=46, created=2025-10-06 13:30:59, last_txn_id=0>, <Ticket(id=6856, rt_number=56290, queue=Requests, subject=Linux patch question, ticket_status=closed, client=ATA Group, priority=4, created=2025-10-30 14:10:08, last_txn_id=2414059>, <Ticket(id=6838, rt_number=56272, queue=Requests, subject=CGram Service, ticket_status=autoclose, client=Rotastat, priority=45, created=2025-10-28 08:32:01, last_txn_id=0>, <Ticket(id=6843, rt_number=56277, queue=Requests, subject=PHP upgrade, ticket_status=stalled, client=Cirencester College, priority=5, created=2025-10-28 15:58:59, last_txn_id=0>, <Ticket(id=6718, rt_number=56152, queue=Requests, subject=Carry out Ubuntu upgrades on production systems, ticket_status=open, client=Gravytrain, priority=46, created=2025-10-07 12:34:31, last_txn_id=2420411>]

Request response

29 Sep - 31 Oct

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

initial_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2025-12-06 05:18:32.411084	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411129	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411138	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411144	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411149	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411155	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411160	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411166	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411171	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411176	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411181	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411186	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411191	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411196	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411201	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411206	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411211	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411216	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411222	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411227	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411233	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411238	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411244	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411248	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411253	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411259	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411264	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411268	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411273	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411278	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411283	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411288	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411293	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411298	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411303	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411308	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411313	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411318	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411325	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.411330	xxx	./services/model.py:838