Request response

22 Sep - 24 Oct

RT	Created	Actual/Target response	Client	Subject
56243	22 Oct, 12:16	0h 10m/ 4h 00m	AskBio	User accounts
55989	23 Sep, 13:11	0h 13m/ 4h 00m	eTherapeutics	Upgrade Keycloak, PostgreSQL databases
56058	29 Sep, 13:54	0h 15m/ 4h 00m	OpenCorporates	Sudo Password
56171	10 Oct, 08:46	0h 02m/ 4h 00m	NFW	nfwgs2.nfw.internal connection timeouts
55991	23 Sep, 17:53	0h 18m/ 4h 00m	Top To Toe	RE: Move database archival script to systemd from cron
56172	10 Oct, 08:52	0h 03m/ 4h 00m	Kahootz	redis patching
55992	23 Sep, 17:53	0h 20m/ 4h 00m	Top To Toe	RE: Re: Amend DB backup script to dump separate .sql files
56161	08 Oct, 17:26	0h 04m/ 4h 00m	ATA Group	RE: question
56212	17 Oct, 10:56	0h 19m/ 4h 00m	Kahootz	Kahootz Migration to AWS
55994	24 Sep, 08:44	0h 05m/ 4h 00m	OGT	WARNING: NRPE Disk: All Disks on blaney.internal.ogtip.com
56120	02 Oct, 16:10	0h 00m/ 4h 00m	OpenCorporates	Audit OC infrastructure
56164	09 Oct, 09:20	0h 01m/ 4h 00m	Geograph	Geograph Gitlab upgrade (18.4.2)
56007	25 Sep, 13:20	26d 9h 30m/ 4h 00m	Kahootz	Remove Kahootz servers from support
56160	08 Oct, 17:19	0h 09m/ 4h 00m	Trident Honda	VM hera root disk
56180	13 Oct, 10:43	0h 03m/ 4h 00m	OpenCorporates	Remove DC access for Ayhan
55995	24 Sep, 10:50	0h 04m/ 4h 00m	OpenCorporates	mesos and docker-reg
56014	26 Sep, 13:18	0h 05m/ 4h 00m	Kahootz	Changing alert emails in puppet-managed files
56230	21 Oct, 09:44	0h 07m/ 4h 00m	ITC Compliance	SSH access to servers
55907	20 Sep, 12:03	0h 07m/ 4h 00m	ITC Compliance	Bence Kozma
55914	22 Sep, 10:59	0h 05m/ 4h 00m	OpenCorporates	redis1.opencorporates.internal
55948	22 Sep, 12:51	0h 10m/ 4h 00m	Novadata	cmake and CUDA Toolkit upgrade on linux
56109	01 Oct, 12:13	0h 02m/ 4h 00m	OpenCorporates	jupyter1 regular sync to s3
56005	25 Sep, 12:54	0h 17m/ 4h 00m	Novadata	Consultancy: Upgrade cmake to >3.28.0 & install/update CUDA
56158	08 Oct, 10:21	0h 10m/ 4h 00m	ATA Group	HPC \| Backup Disk Repair / Busy
56167	09 Oct, 11:58	0h 07m/ 4h 00m	Novadata	Arcturus
56165	09 Oct, 09:22	0h 02m/ 4h 00m	eTherapeutics	ETX Gitlab upgrade (18.4.2)
55998	24 Sep, 11:14	0h 28m/ 4h 00m	OpenCorporates	Server Shut down - static-web1
56141	06 Oct, 12:22	0h 04m/ 4h 00m	Cirencester College	CCVLE01 OS version
56156	08 Oct, 08:34	0h 10m/ 4h 00m	Trident Honda	vmsvr1/2.trident.lan pacemaker resource failure
56166	09 Oct, 10:20	0h 14m/ 4h 00m	Global Brands	hi
56057	29 Sep, 13:51	0h 21m/ 4h 00m	OpenCorporates	Website Server Shutdown
56137	06 Oct, 00:00	1h 59m/ 4h 00m	Ingeus	Ingeus: login to Azure
56128	03 Oct, 14:18	0h 06m/ 4h 00m	JISC	Urgent rollback
56132	04 Oct, 16:34	0/ 4h 00m	OpenCorporates	CRITICAL: 'disk /var' on 'sec1.opencorporates.internal'
56124	03 Oct, 08:34	0h 02m/ 4h 00m	OpenCorporates	OC exports/deliveries/ data retention
56006	25 Sep, 13:12	0h 00m/ 4h 00m	Gravytrain	gravytrain update dev systems (consultancy)
55913	22 Sep, 10:33	0h 06m/ 4h 00m	OpenCorporates	memcached servers
56013	26 Sep, 09:47	0h 05m/ 4h 00m	OGT	Docker installation request
56159	08 Oct, 16:27	0h 02m/ 4h 00m	Trident Honda	VM velux
56213	17 Oct, 14:42	0h 11m/ 4h 00m	Novadata	FW: Workstation Specialists Technical Support - TN21964
56210	17 Oct, 09:32	0h 03m/ 4h 00m	Crystal Units	Fw: Issue with Lisec App – Printer Update Needed
56216	18 Oct, 10:56	0h 14m/ 4h 00m	Kahootz	Borg backups at Memset
56239	22 Oct, 09:44	0h 39m/ 4h 00m	eTherapeutics	ETX Gitlab upgrade (18.5.1)
56071	30 Sep, 16:27	0h 26m/ 4h 00m	OGT	Server updates
56191	14 Oct, 08:46	0h 14m/ 4h 00m	ATA Group	Sandbox
56244	22 Oct, 15:39	0h 05m/ 4h 00m	Cirencester College	Updating Moodle on CCVLE01
56257	24 Oct, 15:57	0h 12m/ 4h 00m	AskBio	buildkit on jura
56144	06 Oct, 13:42	0h 01m/ 4h 00m	Ingeus	Ingeus k8s version upgrade
56197	14 Oct, 15:51	0h 01m/ 4h 00m	OpenCorporates	Review Puppet config for Audit1
56196	14 Oct, 11:59	1h 48m/ 4h 00m	ATA Group	SUSE Environment Review
56249	23 Oct, 15:38	0h 04m/ 4h 00m	AskBio	talisker.synpromics.com volume usage /home
56247	23 Oct, 13:18	1h 01m/ 4h 00m	Sucden	Mark Phipps public ddeadmin key
56010	25 Sep, 15:55	0h 12m/ 4h 00m	Geograph	Kubernetes upgrade from v1.31
56173	10 Oct, 09:10	5h 12m/ 4h 00m	OGT	WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com
56118	02 Oct, 13:25	0h 06m/ 4h 00m	AskBio	GPU driver update
56065	30 Sep, 10:18	0h 10m/ 4h 00m	AskBio	PromPT email
56140	06 Oct, 12:21	0h 06m/ 4h 00m	Sucden	Patch Cycle
56201	15 Oct, 14:27	0h 03m/ 4h 00m	Geograph	AWS Lambda python3 EOL
56248	23 Oct, 14:00	0h 45m/ 4h 00m	Cirencester College	ccolive.cirencester.local storage volume usage /srv
56223	20 Oct, 09:54	0h 14m/ 4h 00m	NFW	SPAM ISSUE
56241	22 Oct, 10:23	0h 01m/ 4h 00m	Geograph	Geograph Gitlab upgrade (18.5.1)
56143	06 Oct, 13:30	0h 09m/ 4h 00m	Tangram	ETX k8s version upgrade
56152	07 Oct, 12:34	0h 13m/ 4h 00m	Gravytrain	Carry out Ubuntu upgrades on production systems
55990	23 Sep, 15:28	0h 01m/ 4h 00m	OGT	Upgrade albert.internal.ogtip.com to Debian 13 Trixie
56003	25 Sep, 08:09	0h 03m/ 4h 00m	OGT	Upgrade or replace basil.internal.ogtip.com
56229	21 Oct, 08:07	0h 01m/ 4h 00m	OGT	manuel.internal.ogtip.com predictive disk failure

git hash: master (4425ed35)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	132.035 msec
System CPU time	0.018 msec
Total CPU time	132.053 msec
Elapsed time	151.029 msec
Context switches	67 voluntary, 4 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-24&start=2025-09-22
REMOTE_ADDR	10.42.58.169
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-10-24'
'start'	'2025-09-22'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 10, 24), 'start': datetime.date(2025, 9, 22), 'title': 'Request response'}
request	<Request 'http://dashboard.uat.tigr.uk/request_response_report_drilldown?end=2025-10-24&start=2025-09-22' [GET]>
tickets	[<Ticket(id=6809, rt_number=56243, queue=Requests, subject=User accounts, ticket_status=closed, client=AskBio, priority=62, created=2025-10-22 12:16:39, last_txn_id=0>, <Ticket(id=6618, rt_number=55989, queue=Requests, subject=Upgrade Keycloak, PostgreSQL databases, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-09-23 13:11:53, last_txn_id=0>, <Ticket(id=6655, rt_number=56058, queue=Requests, subject=Sudo Password, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-09-29 13:54:17, last_txn_id=0>, <Ticket(id=6737, rt_number=56171, queue=Requests, subject=nfwgs2.nfw.internal connection timeouts, ticket_status=closed, client=NFW, priority=41, created=2025-10-10 08:46:18, last_txn_id=0>, <Ticket(id=6621, rt_number=55991, queue=Requests, subject=RE: Move database archival script to systemd from cron, ticket_status=closed, client=Top To Toe, priority=0, created=2025-09-23 17:53:13, last_txn_id=0>, <Ticket(id=6738, rt_number=56172, queue=Requests, subject=redis patching, ticket_status=closed, client=Kahootz, priority=61, created=2025-10-10 08:52:11, last_txn_id=0>, <Ticket(id=6620, rt_number=55992, queue=Requests, subject=RE: Re: Amend DB backup script to dump separate .sql files, ticket_status=closed, client=Top To Toe, priority=41, created=2025-09-23 17:53:13, last_txn_id=0>, <Ticket(id=6727, rt_number=56161, queue=Requests, subject=RE: question, ticket_status=closed, client=ATA Group, priority=61, created=2025-10-08 17:26:46, last_txn_id=0>, <Ticket(id=6778, rt_number=56212, queue=Requests, subject=Kahootz Migration to AWS, ticket_status=closed, client=Kahootz, priority=1, created=2025-10-17 10:56:15, last_txn_id=0>, <Ticket(id=6623, rt_number=55994, queue=Requests, subject=WARNING: NRPE Disk: All Disks on blaney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=21, created=2025-09-24 08:44:12, last_txn_id=0>, <Ticket(id=6685, rt_number=56120, queue=Requests, subject=Audit OC infrastructure, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-10-02 16:10:01, last_txn_id=0>, <Ticket(id=6730, rt_number=56164, queue=Requests, subject=Geograph Gitlab upgrade (18.4.2), ticket_status=closed, client=Geograph, priority=41, created=2025-10-09 09:20:15, last_txn_id=0>, <Ticket(id=6636, rt_number=56007, queue=Requests, subject=Remove Kahootz servers from support, ticket_status=closed, client=Kahootz, priority=5, created=2025-09-25 13:20:53, last_txn_id=0>, <Ticket(id=6726, rt_number=56160, queue=Requests, subject=VM hera root disk, ticket_status=closed, client=Trident Honda, priority=42, created=2025-10-08 17:19:21, last_txn_id=0>, <Ticket(id=6746, rt_number=56180, queue=Requests, subject=Remove DC access for Ayhan, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-10-13 10:43:39, last_txn_id=0>, <Ticket(id=6624, rt_number=55995, queue=Requests, subject=mesos and docker-reg, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-09-24 10:50:19, last_txn_id=0>, <Ticket(id=6643, rt_number=56014, queue=Requests, subject=Changing alert emails in puppet-managed files, ticket_status=closed, client=Kahootz, priority=61, created=2025-09-26 13:18:42, last_txn_id=0>, <Ticket(id=6796, rt_number=56230, queue=Requests, subject=SSH access to servers, ticket_status=closed, client=ITC Compliance, priority=41, created=2025-10-21 09:44:00, last_txn_id=2410188>, <Ticket(id=6568, rt_number=55907, queue=Requests, subject=Bence Kozma, ticket_status=closed, client=ITC Compliance, priority=61, created=2025-09-20 12:03:35, last_txn_id=0>, <Ticket(id=6575, rt_number=55914, queue=Requests, subject=redis1.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-09-22 10:59:36, last_txn_id=0>, <Ticket(id=6577, rt_number=55948, queue=Requests, subject=cmake and CUDA Toolkit upgrade on linux, ticket_status=closed, client=Novadata, priority=43, created=2025-09-22 12:51:18, last_txn_id=2404588>, <Ticket(id=6674, rt_number=56109, queue=Requests, subject=jupyter1 regular sync to s3, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-10-01 12:13:15, last_txn_id=0>, <Ticket(id=6634, rt_number=56005, queue=Requests, subject=Consultancy: Upgrade cmake to >3.28.0 & install/update CUDA, ticket_status=closed, client=Novadata, priority=42, created=2025-09-25 12:54:28, last_txn_id=0>, <Ticket(id=6724, rt_number=56158, queue=Requests, subject=HPC \| Backup Disk Repair / Busy, ticket_status=closed, client=ATA Group, priority=61, created=2025-10-08 10:21:23, last_txn_id=0>, <Ticket(id=6733, rt_number=56167, queue=Requests, subject=Arcturus, ticket_status=closed, client=Novadata, priority=41, created=2025-10-09 11:58:47, last_txn_id=0>, <Ticket(id=6731, rt_number=56165, queue=Requests, subject=ETX Gitlab upgrade (18.4.2), ticket_status=closed, client=eTherapeutics, priority=41, created=2025-10-09 09:22:04, last_txn_id=0>, <Ticket(id=6627, rt_number=55998, queue=Requests, subject=Server Shut down - static-web1, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-09-24 11:14:03, last_txn_id=0>, <Ticket(id=6707, rt_number=56141, queue=Requests, subject=CCVLE01 OS version, ticket_status=closed, client=Cirencester College, priority=42, created=2025-10-06 12:22:30, last_txn_id=0>, <Ticket(id=6722, rt_number=56156, queue=Requests, subject=vmsvr1/2.trident.lan pacemaker resource failure, ticket_status=closed, client=Trident Honda, priority=41, created=2025-10-08 08:34:21, last_txn_id=0>, <Ticket(id=6732, rt_number=56166, queue=Requests, subject=hi, ticket_status=closed, client=Global Brands, priority=41, created=2025-10-09 10:20:22, last_txn_id=0>, <Ticket(id=6654, rt_number=56057, queue=Requests, subject=Website Server Shutdown, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-09-29 13:51:05, last_txn_id=0>, <Ticket(id=6703, rt_number=56137, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=41, created=2025-10-06 00:00:07, last_txn_id=0>, <Ticket(id=6694, rt_number=56128, queue=Requests, subject=Urgent rollback, ticket_status=closed, client=JISC, priority=61, created=2025-10-03 14:18:45, last_txn_id=0>, <Ticket(id=6698, rt_number=56132, queue=Requests, subject= CRITICAL: 'disk /var' on 'sec1.opencorporates.internal', ticket_status=closed, client=OpenCorporates, priority=61, created=2025-10-04 16:34:50, last_txn_id=0>, <Ticket(id=6689, rt_number=56124, queue=Requests, subject=OC exports/deliveries/ data retention , ticket_status=closed, client=OpenCorporates, priority=62, created=2025-10-03 08:34:07, last_txn_id=0>, <Ticket(id=6635, rt_number=56006, queue=Requests, subject=gravytrain update dev systems (consultancy), ticket_status=closed, client=Gravytrain, priority=42, created=2025-09-25 13:12:30, last_txn_id=0>, <Ticket(id=6574, rt_number=55913, queue=Requests, subject=memcached servers, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-09-22 10:33:51, last_txn_id=0>, <Ticket(id=6642, rt_number=56013, queue=Requests, subject=Docker installation request, ticket_status=closed, client=OGT, priority=41, created=2025-09-26 09:47:06, last_txn_id=0>, <Ticket(id=6725, rt_number=56159, queue=Requests, subject=VM velux, ticket_status=closed, client=Trident Honda, priority=41, created=2025-10-08 16:27:17, last_txn_id=0>, <Ticket(id=6779, rt_number=56213, queue=Requests, subject=FW: Workstation Specialists Technical Support - TN21964, ticket_status=closed, client=Novadata, priority=42, created=2025-10-17 14:42:06, last_txn_id=0>, <Ticket(id=6776, rt_number=56210, queue=Requests, subject=Fw: Issue with Lisec App – Printer Update Needed, ticket_status=closed, client=Crystal Units, priority=62, created=2025-10-17 09:32:56, last_txn_id=0>, <Ticket(id=6782, rt_number=56216, queue=Requests, subject=Borg backups at Memset, ticket_status=closed, client=Kahootz, priority=42, created=2025-10-18 10:56:25, last_txn_id=0>, <Ticket(id=6805, rt_number=56239, queue=Requests, subject=ETX Gitlab upgrade (18.5.1), ticket_status=closed, client=eTherapeutics, priority=41, created=2025-10-22 09:44:19, last_txn_id=0>, <Ticket(id=6668, rt_number=56071, queue=Requests, subject=Server updates, ticket_status=closed, client=OGT, priority=46, created=2025-09-30 16:27:36, last_txn_id=0>, <Ticket(id=6757, rt_number=56191, queue=Requests, subject=Sandbox , ticket_status=closed, client=ATA Group, priority=41, created=2025-10-14 08:46:33, last_txn_id=0>, <Ticket(id=6810, rt_number=56244, queue=Requests, subject=Updating Moodle on CCVLE01, ticket_status=closed, client=Cirencester College, priority=41, created=2025-10-22 15:39:01, last_txn_id=0>, <Ticket(id=6823, rt_number=56257, queue=Requests, subject=buildkit on jura, ticket_status=closed, client=AskBio, priority=41, created=2025-10-24 15:57:30, last_txn_id=0>, <Ticket(id=6710, rt_number=56144, queue=Requests, subject=Ingeus k8s 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Request response

22 Sep - 24 Oct

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initial_response_report_drilldown.html

SQLAlchemy queries

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Configure Flask-SQLAlchemy:

Log Messages

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Level	Time	Message	Location
DEBUG	2026-03-27 16:19:16.539389	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539466	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539482	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539492	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539500	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539507	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539514	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539521	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539526	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539532	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539538	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539545	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539551	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539557	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539563	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539569	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539575	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539581	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539588	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539594	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539600	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539607	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539613	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539620	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539627	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539633	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539639	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539645	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539652	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539658	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539664	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539669	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539675	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539681	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539687	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539693	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539700	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539706	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539712	xxx	./services/model.py:838
DEBUG	2026-03-27 16:19:16.539718	xxx	./services/model.py:838