Request response

06 Oct - 10 Oct

RT	Created	Actual/Target response	Client	Subject
56171	10 Oct, 08:46	0h 02m/ 4h 00m	NFW	nfwgs2.nfw.internal connection timeouts
56172	10 Oct, 08:52	0h 03m/ 4h 00m	Kahootz	redis patching
56161	08 Oct, 17:26	0h 04m/ 4h 00m	ATA Group	RE: question
56164	09 Oct, 09:20	0h 01m/ 4h 00m	Geograph	Geograph Gitlab upgrade (18.4.2)
56007	25 Sep, 13:20	26d 9h 30m/ 4h 00m	Kahootz	Remove Kahootz servers from support
56160	08 Oct, 17:19	0h 09m/ 4h 00m	Trident Honda	VM hera root disk
56158	08 Oct, 10:21	0h 10m/ 4h 00m	ATA Group	HPC \| Backup Disk Repair / Busy
56167	09 Oct, 11:58	0h 07m/ 4h 00m	Novadata	Arcturus
56165	09 Oct, 09:22	0h 02m/ 4h 00m	eTherapeutics	ETX Gitlab upgrade (18.4.2)
56141	06 Oct, 12:22	0h 04m/ 4h 00m	Cirencester College	CCVLE01 OS version
56156	08 Oct, 08:34	0h 10m/ 4h 00m	Trident Honda	vmsvr1/2.trident.lan pacemaker resource failure
56166	09 Oct, 10:20	0h 14m/ 4h 00m	Global Brands	hi
56137	06 Oct, 00:00	1h 59m/ 4h 00m	Ingeus	Ingeus: login to Azure
56159	08 Oct, 16:27	0h 02m/ 4h 00m	Trident Honda	VM velux
56144	06 Oct, 13:42	0h 01m/ 4h 00m	Ingeus	Ingeus k8s version upgrade
56173	10 Oct, 09:10	5h 12m/ 4h 00m	OGT	WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com
56140	06 Oct, 12:21	0h 06m/ 4h 00m	Sucden	Patch Cycle
56143	06 Oct, 13:30	0h 09m/ 4h 00m	Tangram	ETX k8s version upgrade
56152	07 Oct, 12:34	0h 13m/ 4h 00m	Gravytrain	Carry out Ubuntu upgrades on production systems

git hash: master (82f4628a)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	43.527 msec
System CPU time	0.119 msec
Total CPU time	43.646 msec
Elapsed time	60.463 msec
Context switches	57 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-10&start=2025-10-06
REMOTE_ADDR	10.42.13.85
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2025-10-10'
'start'	'2025-10-06'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 10, 10), 'start': datetime.date(2025, 10, 6), 'title': 'Request response'}
request	<Request 'http://dashboard.uat.tigr.uk/request_response_report_drilldown?end=2025-10-10&start=2025-10-06' [GET]>
tickets	[<Ticket(id=6737, rt_number=56171, queue=Requests, subject=nfwgs2.nfw.internal connection timeouts, ticket_status=closed, client=NFW, priority=41, created=2025-10-10 08:46:18, last_txn_id=0>, <Ticket(id=6738, rt_number=56172, queue=Requests, subject=redis patching, ticket_status=closed, client=Kahootz, priority=61, created=2025-10-10 08:52:11, last_txn_id=0>, <Ticket(id=6727, rt_number=56161, queue=Requests, subject=RE: question, ticket_status=closed, client=ATA Group, priority=61, created=2025-10-08 17:26:46, last_txn_id=0>, <Ticket(id=6730, rt_number=56164, queue=Requests, subject=Geograph Gitlab upgrade (18.4.2), ticket_status=closed, client=Geograph, priority=41, created=2025-10-09 09:20:15, last_txn_id=0>, <Ticket(id=6636, rt_number=56007, queue=Requests, subject=Remove Kahootz servers from support, ticket_status=closed, client=Kahootz, priority=5, created=2025-09-25 13:20:53, last_txn_id=0>, <Ticket(id=6726, rt_number=56160, queue=Requests, subject=VM hera root disk, ticket_status=closed, client=Trident Honda, priority=42, created=2025-10-08 17:19:21, last_txn_id=0>, <Ticket(id=6724, rt_number=56158, queue=Requests, subject=HPC \| Backup Disk Repair / Busy, ticket_status=closed, client=ATA Group, priority=61, created=2025-10-08 10:21:23, last_txn_id=0>, <Ticket(id=6733, rt_number=56167, queue=Requests, subject=Arcturus, ticket_status=closed, client=Novadata, priority=41, created=2025-10-09 11:58:47, last_txn_id=0>, <Ticket(id=6731, rt_number=56165, queue=Requests, subject=ETX Gitlab upgrade (18.4.2), ticket_status=closed, client=eTherapeutics, priority=41, created=2025-10-09 09:22:04, last_txn_id=0>, <Ticket(id=6707, rt_number=56141, queue=Requests, subject=CCVLE01 OS version, ticket_status=closed, client=Cirencester College, priority=42, created=2025-10-06 12:22:30, last_txn_id=0>, <Ticket(id=6722, rt_number=56156, queue=Requests, subject=vmsvr1/2.trident.lan pacemaker resource failure, ticket_status=closed, client=Trident Honda, priority=41, created=2025-10-08 08:34:21, last_txn_id=0>, <Ticket(id=6732, rt_number=56166, queue=Requests, subject=hi, ticket_status=closed, client=Global Brands, priority=41, created=2025-10-09 10:20:22, last_txn_id=0>, <Ticket(id=6703, rt_number=56137, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=41, created=2025-10-06 00:00:07, last_txn_id=0>, <Ticket(id=6725, rt_number=56159, queue=Requests, subject=VM velux, ticket_status=closed, client=Trident Honda, priority=41, created=2025-10-08 16:27:17, last_txn_id=0>, <Ticket(id=6710, rt_number=56144, queue=Requests, subject=Ingeus k8s version upgrade, ticket_status=closed, client=Ingeus, priority=47, created=2025-10-06 13:42:00, last_txn_id=0>, <Ticket(id=6739, rt_number=56173, queue=Requests, subject=WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=43, created=2025-10-10 09:10:18, last_txn_id=0>, <Ticket(id=6706, rt_number=56140, queue=Requests, subject=Patch Cycle, ticket_status=closed, client=Sucden, priority=43, created=2025-10-06 12:21:33, last_txn_id=2408347>, <Ticket(id=6709, rt_number=56143, queue=Requests, subject=ETX k8s version upgrade, ticket_status=closed, client=Tangram, priority=46, created=2025-10-06 13:30:59, last_txn_id=0>, <Ticket(id=6718, rt_number=56152, queue=Requests, subject=Carry out Ubuntu upgrades on production systems, ticket_status=closed, client=Gravytrain, priority=46, created=2025-10-07 12:34:31, last_txn_id=2420411>]

Request response

06 Oct - 10 Oct

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

initial_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-24 16:24:54.243433	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243502	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243514	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243521	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243527	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243532	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243538	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243543	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243548	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243554	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243559	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243567	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243574	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243580	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243585	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243591	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243596	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243601	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243607	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243612	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243617	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243623	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243629	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243643	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243649	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243659	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243666	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243671	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243677	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243682	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243687	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243693	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243698	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243705	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243709	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243714	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243719	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243725	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243733	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:54.243744	xxx	./services/model.py:838