Request response

08 Sep - 10 Oct

RT	Created	Actual/Target response	Client	Subject
55857	11 Sep, 08:08	0h 07m/ 4h 00m	Trident Honda	vmsvr1
55837	08 Sep, 13:50	0h 22m/ 4h 00m	Azura	Increase monitoring thresholds: /var on ocado*
55989	23 Sep, 13:11	0h 13m/ 4h 00m	eTherapeutics	Upgrade Keycloak, PostgreSQL databases
55898	17 Sep, 11:46	0h 25m/ 4h 00m	OpenCorporates	Server Access review
55828	06 Sep, 18:49	0h 09m/ 4h 00m	ATA Group	pro patching error
55851	10 Sep, 16:28	0h 45m/ 4h 00m	AskBio	Planned network outage
56058	29 Sep, 13:54	0h 15m/ 4h 00m	OpenCorporates	Sudo Password
56171	10 Oct, 08:46	0h 02m/ 4h 00m	NFW	nfwgs2.nfw.internal connection timeouts
55858	11 Sep, 08:34	0h 02m/ 4h 00m	Tusk IC	DOWN: elephant.tusknet
55991	23 Sep, 17:53	0h 18m/ 4h 00m	Top To Toe	RE: Move database archival script to systemd from cron
56172	10 Oct, 08:52	0h 03m/ 4h 00m	Kahootz	redis patching
55844	09 Sep, 09:25	0h 05m/ 4h 00m	AskBio	/srv/scratch on Skye
55862	11 Sep, 14:50	0h 23m/ 4h 00m	OpenCorporates	Scale down lower support
55992	23 Sep, 17:53	0h 20m/ 4h 00m	Top To Toe	RE: Re: Amend DB backup script to dump separate .sql files
56161	08 Oct, 17:26	0h 04m/ 4h 00m	ATA Group	RE: question
55845	09 Sep, 09:29	0h 40m/ 4h 00m	Trident Honda	New VM request
55886	16 Sep, 07:57	0h 09m/ 4h 00m	JISC	OpenAthens L01 and l02 patching
55994	24 Sep, 08:44	0h 05m/ 4h 00m	OGT	WARNING: NRPE Disk: All Disks on blaney.internal.ogtip.com
56120	02 Oct, 16:10	0h 00m/ 4h 00m	OpenCorporates	Audit OC infrastructure
55882	15 Sep, 17:04	0h 03m/ 4h 00m	Globecast	/home/oracle/gcwan is not mounted on gcukscheddb02,dbdev
55868	12 Sep, 14:20	0h 02m/ 4h 00m	Cirencester College	New user to access CCOLive server
56164	09 Oct, 09:20	0h 01m/ 4h 00m	Geograph	Geograph Gitlab upgrade (18.4.2)
56007	25 Sep, 13:20	26d 9h 30m/ 4h 00m	Kahootz	Remove Kahootz servers from support
56160	08 Oct, 17:19	0h 09m/ 4h 00m	Trident Honda	VM hera root disk
55995	24 Sep, 10:50	0h 04m/ 4h 00m	OpenCorporates	mesos and docker-reg
56014	26 Sep, 13:18	0h 05m/ 4h 00m	Kahootz	Changing alert emails in puppet-managed files
55901	18 Sep, 09:57	0h 04m/ 4h 00m	OpenCorporates	Jupyter Copy files to AWS
55907	20 Sep, 12:03	0h 07m/ 4h 00m	ITC Compliance	Bence Kozma
55914	22 Sep, 10:59	0h 05m/ 4h 00m	OpenCorporates	redis1.opencorporates.internal
55948	22 Sep, 12:51	0h 10m/ 4h 00m	Novadata	cmake and CUDA Toolkit upgrade on linux
56109	01 Oct, 12:13	0h 02m/ 4h 00m	OpenCorporates	jupyter1 regular sync to s3
56005	25 Sep, 12:54	0h 17m/ 4h 00m	Novadata	Consultancy: Upgrade cmake to >3.28.0 & install/update CUDA
55895	16 Sep, 16:43	0h 07m/ 4h 00m	AskBio	Docker clean up
55850	10 Sep, 09:03	0h 02m/ 4h 00m	Geograph	GitLab Update Available: v18.3.2
56158	08 Oct, 10:21	0h 10m/ 4h 00m	ATA Group	HPC \| Backup Disk Repair / Busy
56167	09 Oct, 11:58	0h 07m/ 4h 00m	Novadata	Arcturus
55849	10 Sep, 09:03	0h 03m/ 4h 00m	eTherapeutics	GitLab Update Available: v18.3.2
56165	09 Oct, 09:22	0h 02m/ 4h 00m	eTherapeutics	ETX Gitlab upgrade (18.4.2)
55998	24 Sep, 11:14	0h 28m/ 4h 00m	OpenCorporates	Server Shut down - static-web1
56141	06 Oct, 12:22	0h 04m/ 4h 00m	Cirencester College	CCVLE01 OS version
55892	16 Sep, 15:26	0h 09m/ 4h 00m	AskBio	new FireFinch user on servers
56156	08 Oct, 08:34	0h 10m/ 4h 00m	Trident Honda	vmsvr1/2.trident.lan pacemaker resource failure
56166	09 Oct, 10:20	0h 14m/ 4h 00m	Global Brands	hi
55856	11 Sep, 06:28	0h 13m/ 4h 00m	Top To Toe	Re: Amend DB backup script to dump separate .sql files
56057	29 Sep, 13:51	0h 21m/ 4h 00m	OpenCorporates	Website Server Shutdown
56137	06 Oct, 00:00	1h 59m/ 4h 00m	Ingeus	Ingeus: login to Azure
56128	03 Oct, 14:18	0h 06m/ 4h 00m	JISC	Urgent rollback
56132	04 Oct, 16:34	0/ 4h 00m	OpenCorporates	CRITICAL: 'disk /var' on 'sec1.opencorporates.internal'
56124	03 Oct, 08:34	0h 02m/ 4h 00m	OpenCorporates	OC exports/deliveries/ data retention
56006	25 Sep, 13:12	0h 00m/ 4h 00m	Gravytrain	gravytrain update dev systems (consultancy)
55913	22 Sep, 10:33	0h 06m/ 4h 00m	OpenCorporates	memcached servers
56013	26 Sep, 09:47	0h 05m/ 4h 00m	OGT	Docker installation request
56159	08 Oct, 16:27	0h 02m/ 4h 00m	Trident Honda	VM velux
55834	08 Sep, 09:01	0h 02m/ 4h 00m	OGT	Failing disk on sybil.internal.ogtip.com
56071	30 Sep, 16:27	0h 26m/ 4h 00m	OGT	Server updates
56144	06 Oct, 13:42	0h 01m/ 4h 00m	Ingeus	Ingeus k8s version upgrade
56010	25 Sep, 15:55	0h 12m/ 4h 00m	Geograph	Kubernetes upgrade from v1.31
56173	10 Oct, 09:10	5h 12m/ 4h 00m	OGT	WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com
56118	02 Oct, 13:25	0h 06m/ 4h 00m	AskBio	GPU driver update
56065	30 Sep, 10:18	0h 10m/ 4h 00m	AskBio	PromPT email
56140	06 Oct, 12:21	0h 06m/ 4h 00m	Sucden	Patch Cycle
56143	06 Oct, 13:30	0h 09m/ 4h 00m	Tangram	ETX k8s version upgrade
56152	07 Oct, 12:34	0h 13m/ 4h 00m	Gravytrain	Carry out Ubuntu upgrades on production systems
55990	23 Sep, 15:28	0h 01m/ 4h 00m	OGT	Upgrade albert.internal.ogtip.com to Debian 13 Trixie

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	112.515 msec
System CPU time	7.585 msec
Total CPU time	120.100 msec
Elapsed time	141.514 msec
Context switches	94 voluntary, 18 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-10&start=2025-09-08
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-10-10'
'start'	'2025-09-08'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 10, 10), 'start': datetime.date(2025, 9, 8), 'title': 'Request response'}
request	<Request 'http://dashboard.uat.tigr.uk/request_response_report_drilldown?end=2025-10-10&start=2025-09-08' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6517, rt_number=55857, queue=Requests, subject=vmsvr1, ticket_status=closed, client=Trident Honda, priority=41, created=2025-09-11 08:08:36, last_txn_id=0>, <Ticket(id=6497, rt_number=55837, queue=Requests, subject=Increase monitoring thresholds: /var on ocado*, ticket_status=closed, client=Azura, priority=42, created=2025-09-08 13:50:48, last_txn_id=0>, <Ticket(id=6618, rt_number=55989, queue=Requests, subject=Upgrade Keycloak, PostgreSQL databases, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-09-23 13:11:53, last_txn_id=0>, <Ticket(id=6558, rt_number=55898, queue=Requests, subject=Server Access review, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-09-17 11:46:54, last_txn_id=0>, <Ticket(id=6488, rt_number=55828, queue=Requests, subject=pro patching error, ticket_status=closed, client=ATA Group, priority=3, created=2025-09-06 18:49:54, last_txn_id=2392479>, <Ticket(id=6511, rt_number=55851, queue=Requests, subject=Planned network outage, ticket_status=closed, client=AskBio, priority=61, created=2025-09-10 16:28:39, last_txn_id=0>, <Ticket(id=6655, rt_number=56058, queue=Requests, subject=Sudo Password, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-09-29 13:54:17, last_txn_id=0>, <Ticket(id=6737, rt_number=56171, queue=Requests, subject=nfwgs2.nfw.internal connection timeouts, ticket_status=closed, client=NFW, priority=41, created=2025-10-10 08:46:18, last_txn_id=0>, <Ticket(id=6518, rt_number=55858, queue=Requests, subject=DOWN: elephant.tusknet, ticket_status=closed, client=Tusk IC, priority=42, created=2025-09-11 08:34:49, last_txn_id=0>, <Ticket(id=6621, rt_number=55991, queue=Requests, subject=RE: Move database archival script to systemd from cron, ticket_status=closed, client=Top To Toe, priority=0, created=2025-09-23 17:53:13, last_txn_id=0>, <Ticket(id=6738, rt_number=56172, queue=Requests, subject=redis patching, ticket_status=closed, client=Kahootz, priority=61, created=2025-10-10 08:52:11, last_txn_id=0>, <Ticket(id=6504, rt_number=55844, queue=Requests, subject=/srv/scratch on Skye, ticket_status=closed, client=AskBio, priority=61, created=2025-09-09 09:25:16, last_txn_id=0>, <Ticket(id=6522, rt_number=55862, queue=Requests, subject=Scale down lower support, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-09-11 14:50:24, last_txn_id=0>, <Ticket(id=6620, rt_number=55992, queue=Requests, subject=RE: Re: Amend DB backup script to dump separate .sql files, ticket_status=closed, client=Top To Toe, priority=41, created=2025-09-23 17:53:13, last_txn_id=0>, <Ticket(id=6727, rt_number=56161, queue=Requests, subject=RE: question, ticket_status=closed, client=ATA Group, priority=61, created=2025-10-08 17:26:46, last_txn_id=0>, <Ticket(id=6505, rt_number=55845, queue=Requests, subject=New VM request, ticket_status=closed, client=Trident Honda, priority=44, created=2025-09-09 09:29:30, last_txn_id=0>, <Ticket(id=6546, rt_number=55886, queue=Requests, subject=OpenAthens L01 and l02 patching, ticket_status=closed, client=JISC, priority=41, created=2025-09-16 07:57:51, last_txn_id=0>, <Ticket(id=6623, rt_number=55994, queue=Requests, subject=WARNING: NRPE Disk: All Disks on blaney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=21, created=2025-09-24 08:44:12, last_txn_id=0>, <Ticket(id=6685, rt_number=56120, queue=Requests, subject=Audit OC infrastructure, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-10-02 16:10:01, last_txn_id=0>, <Ticket(id=6542, rt_number=55882, queue=Requests, subject=/home/oracle/gcwan is not mounted on gcukscheddb02,dbdev, ticket_status=closed, client=Globecast, priority=52, created=2025-09-15 17:04:22, last_txn_id=0>, <Ticket(id=6528, rt_number=55868, queue=Requests, subject=New user to access CCOLive server, ticket_status=closed, client=Cirencester College, priority=42, created=2025-09-12 14:20:40, last_txn_id=0>, <Ticket(id=6730, rt_number=56164, queue=Requests, subject=Geograph Gitlab upgrade (18.4.2), ticket_status=closed, client=Geograph, priority=41, created=2025-10-09 09:20:15, last_txn_id=0>, <Ticket(id=6636, rt_number=56007, queue=Requests, subject=Remove Kahootz servers from support, ticket_status=closed, client=Kahootz, priority=5, created=2025-09-25 13:20:53, last_txn_id=0>, <Ticket(id=6726, rt_number=56160, queue=Requests, subject=VM hera root disk, ticket_status=closed, client=Trident Honda, priority=42, created=2025-10-08 17:19:21, last_txn_id=0>, <Ticket(id=6624, rt_number=55995, queue=Requests, subject=mesos and docker-reg, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-09-24 10:50:19, last_txn_id=0>, <Ticket(id=6643, rt_number=56014, queue=Requests, subject=Changing alert emails in puppet-managed files, ticket_status=closed, client=Kahootz, priority=61, created=2025-09-26 13:18:42, last_txn_id=0>, <Ticket(id=6561, rt_number=55901, queue=Requests, subject=Jupyter Copy files to AWS, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-09-18 09:57:01, last_txn_id=0>, <Ticket(id=6568, rt_number=55907, queue=Requests, subject=Bence Kozma, ticket_status=closed, client=ITC Compliance, priority=61, created=2025-09-20 12:03:35, last_txn_id=0>, <Ticket(id=6575, rt_number=55914, queue=Requests, subject=redis1.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-09-22 10:59:36, last_txn_id=0>, <Ticket(id=6577, rt_number=55948, queue=Requests, subject=cmake and CUDA Toolkit upgrade on linux, ticket_status=closed, client=Novadata, priority=43, created=2025-09-22 12:51:18, last_txn_id=2404588>, <Ticket(id=6674, rt_number=56109, queue=Requests, subject=jupyter1 regular sync to s3, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-10-01 12:13:15, last_txn_id=0>, <Ticket(id=6634, rt_number=56005, queue=Requests, subject=Consultancy: Upgrade cmake to >3.28.0 & install/update CUDA, ticket_status=closed, client=Novadata, priority=42, created=2025-09-25 12:54:28, last_txn_id=0>, <Ticket(id=6555, rt_number=55895, queue=Requests, subject=Docker clean up, ticket_status=closed, client=AskBio, priority=62, created=2025-09-16 16:43:24, last_txn_id=0>, <Ticket(id=6510, rt_number=55850, queue=Requests, subject=GitLab Update Available: v18.3.2, ticket_status=closed, client=Geograph, priority=41, created=2025-09-10 09:03:34, last_txn_id=0>, <Ticket(id=6724, rt_number=56158, queue=Requests, subject=HPC \| Backup Disk Repair / Busy, ticket_status=closed, client=ATA Group, priority=61, created=2025-10-08 10:21:23, last_txn_id=0>, <Ticket(id=6733, rt_number=56167, queue=Requests, subject=Arcturus, ticket_status=closed, client=Novadata, priority=41, created=2025-10-09 11:58:47, last_txn_id=0>, <Ticket(id=6509, rt_number=55849, queue=Requests, subject=GitLab Update Available: v18.3.2, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-09-10 09:03:24, last_txn_id=0>, <Ticket(id=6731, rt_number=56165, queue=Requests, subject=ETX Gitlab upgrade (18.4.2), ticket_status=closed, client=eTherapeutics, priority=41, created=2025-10-09 09:22:04, last_txn_id=0>, <Ticket(id=6627, rt_number=55998, queue=Requests, subject=Server Shut down - static-web1, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-09-24 11:14:03, last_txn_id=0>, <Ticket(id=6707, rt_number=56141, queue=Requests, subject=CCVLE01 OS version, ticket_status=closed, client=Cirencester College, priority=42, created=2025-10-06 12:22:30, last_txn_id=0>, <Ticket(id=6552, rt_number=55892, queue=Requests, subject=new FireFinch user on servers, ticket_status=closed, client=AskBio, priority=62, created=2025-09-16 15:26:07, last_txn_id=0>, <Ticket(id=6722, rt_number=56156, queue=Requests, subject=vmsvr1/2.trident.lan pacemaker resource failure, ticket_status=closed, client=Trident Honda, priority=41, created=2025-10-08 08:34:21, last_txn_id=0>, <Ticket(id=6732, 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Level	Time	Message	Location
DEBUG	2025-12-06 11:45:05.392676	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392730	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392741	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392750	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392757	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392764	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392770	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392776	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392782	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392791	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392799	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392805	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392812	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392818	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392825	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392832	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392838	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392845	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392851	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392857	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392863	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392869	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392875	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392880	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392886	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392892	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392899	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392906	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392912	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392917	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392924	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392929	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392935	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392941	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392947	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392953	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392960	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392966	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392972	xxx	./services/model.py:838
DEBUG	2025-12-06 11:45:05.392977	xxx	./services/model.py:838