Request response

01 Sep - 03 Oct

RT	Created	Actual/Target response	Client	Subject
55857	11 Sep, 08:08	0h 07m/ 4h 00m	Trident Honda	vmsvr1
55810	02 Sep, 14:38	0h 30m/ 4h 00m	Kahootz	Question on Borg
55837	08 Sep, 13:50	0h 22m/ 4h 00m	Azura	Increase monitoring thresholds: /var on ocado*
55797	01 Sep, 10:50	0h 17m/ 4h 00m	AskBio	gitlab container registry api
55989	23 Sep, 13:11	0h 13m/ 4h 00m	eTherapeutics	Upgrade Keycloak, PostgreSQL databases
55898	17 Sep, 11:46	0h 25m/ 4h 00m	OpenCorporates	Server Access review
55791	01 Sep, 00:00	2h 08m/ 4h 00m	Ingeus	Ingeus: login to Azure
55828	06 Sep, 18:49	0h 09m/ 4h 00m	ATA Group	pro patching error
55851	10 Sep, 16:28	0h 45m/ 4h 00m	AskBio	Planned network outage
55806	02 Sep, 08:23	0h 02m/ 4h 00m	eTherapeutics	WARNING: Cloud: Azure Credential: GitLab on azure.etherapeutics.co.uk
56058	29 Sep, 13:54	0h 15m/ 4h 00m	OpenCorporates	Sudo Password
55817	03 Sep, 13:04	0h 18m/ 4h 00m	eTherapeutics	Interface to see open tickets
55858	11 Sep, 08:34	0h 02m/ 4h 00m	Tusk IC	DOWN: elephant.tusknet
55991	23 Sep, 17:53	0h 18m/ 4h 00m	Top To Toe	RE: Move database archival script to systemd from cron
55786	29 Aug, 18:12	0h 35m/ 4h 00m	Kahootz	Write lock timeouts on oscar on dataroot
55808	02 Sep, 13:49	0h 03m/ 4h 00m	ERF Electrical	weblive.erfelectrical.co.uk erfelectrical.co.uk HTTPS timeout
55844	09 Sep, 09:25	0h 05m/ 4h 00m	AskBio	/srv/scratch on Skye
55862	11 Sep, 14:50	0h 23m/ 4h 00m	OpenCorporates	Scale down lower support
55816	03 Sep, 12:30	0h 07m/ 4h 00m	eTherapeutics	GitLab Garbage collection
55992	23 Sep, 17:53	0h 20m/ 4h 00m	Top To Toe	RE: Re: Amend DB backup script to dump separate .sql files
55818	03 Sep, 16:29	0h 03m/ 4h 00m	Cirencester College	Expected high load in coming days
55845	09 Sep, 09:29	0h 40m/ 4h 00m	Trident Honda	New VM request
55886	16 Sep, 07:57	0h 09m/ 4h 00m	JISC	OpenAthens L01 and l02 patching
55994	24 Sep, 08:44	0h 05m/ 4h 00m	OGT	WARNING: NRPE Disk: All Disks on blaney.internal.ogtip.com
56120	02 Oct, 16:10	0h 00m/ 4h 00m	OpenCorporates	Audit OC infrastructure
55821	04 Sep, 11:17	0h 11m/ 4h 00m	eTherapeutics	Re: GitLab pages TLS failing
55882	15 Sep, 17:04	0h 03m/ 4h 00m	Globecast	/home/oracle/gcwan is not mounted on gcukscheddb02,dbdev
55868	12 Sep, 14:20	0h 02m/ 4h 00m	Cirencester College	New user to access CCOLive server
55824	05 Sep, 07:44	1h 29m/ 4h 00m	Sysdoc	AKS cluster Kubernetes version upgrade
56007	25 Sep, 13:20	26d 9h 30m/ 4h 00m	Kahootz	Remove Kahootz servers from support
55995	24 Sep, 10:50	0h 04m/ 4h 00m	OpenCorporates	mesos and docker-reg
56014	26 Sep, 13:18	0h 05m/ 4h 00m	Kahootz	Changing alert emails in puppet-managed files
55901	18 Sep, 09:57	0h 04m/ 4h 00m	OpenCorporates	Jupyter Copy files to AWS
55907	20 Sep, 12:03	0h 07m/ 4h 00m	ITC Compliance	Bence Kozma
55914	22 Sep, 10:59	0h 05m/ 4h 00m	OpenCorporates	redis1.opencorporates.internal
55796	01 Sep, 10:47	0h 03m/ 4h 00m	Azura	Expiring certificates
55948	22 Sep, 12:51	0h 10m/ 4h 00m	Novadata	cmake and CUDA Toolkit upgrade on linux
56109	01 Oct, 12:13	0h 02m/ 4h 00m	OpenCorporates	jupyter1 regular sync to s3
56005	25 Sep, 12:54	0h 17m/ 4h 00m	Novadata	Consultancy: Upgrade cmake to >3.28.0 & install/update CUDA
55895	16 Sep, 16:43	0h 07m/ 4h 00m	AskBio	Docker clean up
55850	10 Sep, 09:03	0h 02m/ 4h 00m	Geograph	GitLab Update Available: v18.3.2
55849	10 Sep, 09:03	0h 03m/ 4h 00m	eTherapeutics	GitLab Update Available: v18.3.2
55998	24 Sep, 11:14	0h 28m/ 4h 00m	OpenCorporates	Server Shut down - static-web1
55892	16 Sep, 15:26	0h 09m/ 4h 00m	AskBio	new FireFinch user on servers
55856	11 Sep, 06:28	0h 13m/ 4h 00m	Top To Toe	Re: Amend DB backup script to dump separate .sql files
56057	29 Sep, 13:51	0h 21m/ 4h 00m	OpenCorporates	Website Server Shutdown
56128	03 Oct, 14:18	0h 06m/ 4h 00m	JISC	Urgent rollback
56124	03 Oct, 08:34	0h 02m/ 4h 00m	OpenCorporates	OC exports/deliveries/ data retention
56006	25 Sep, 13:12	0h 00m/ 4h 00m	Gravytrain	gravytrain update dev systems (consultancy)
55913	22 Sep, 10:33	0h 06m/ 4h 00m	OpenCorporates	memcached servers
56013	26 Sep, 09:47	0h 05m/ 4h 00m	OGT	Docker installation request
55834	08 Sep, 09:01	0h 02m/ 4h 00m	OGT	Failing disk on sybil.internal.ogtip.com
56071	30 Sep, 16:27	0h 26m/ 4h 00m	OGT	Server updates
56010	25 Sep, 15:55	0h 12m/ 4h 00m	Geograph	Kubernetes upgrade from v1.31
56118	02 Oct, 13:25	0h 06m/ 4h 00m	AskBio	GPU driver update
56065	30 Sep, 10:18	0h 10m/ 4h 00m	AskBio	PromPT email
55990	23 Sep, 15:28	0h 01m/ 4h 00m	OGT	Upgrade albert.internal.ogtip.com to Debian 13 Trixie

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	237.724 msec
System CPU time	3.814 msec
Total CPU time	241.538 msec
Elapsed time	296.280 msec
Context switches	138 voluntary, 431 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-03&start=2025-09-01
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-10-03'
'start'	'2025-09-01'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 10, 3), 'start': datetime.date(2025, 9, 1), 'title': 'Request response'}
request	<Request 'http://dashboard.uat.tigr.uk/request_response_report_drilldown?end=2025-10-03&start=2025-09-01' [GET]>
tickets	[<Ticket(id=6517, rt_number=55857, queue=Requests, subject=vmsvr1, ticket_status=closed, client=Trident Honda, priority=41, created=2025-09-11 08:08:36, last_txn_id=0>, <Ticket(id=6470, rt_number=55810, queue=Requests, subject=Question on Borg, ticket_status=closed, client=Kahootz, priority=62, created=2025-09-02 14:38:48, last_txn_id=0>, <Ticket(id=6497, rt_number=55837, queue=Requests, subject=Increase monitoring thresholds: /var on ocado*, ticket_status=closed, client=Azura, priority=42, created=2025-09-08 13:50:48, last_txn_id=0>, <Ticket(id=6457, rt_number=55797, queue=Requests, subject=gitlab container registry api, ticket_status=closed, client=AskBio, priority=42, created=2025-09-01 10:50:52, last_txn_id=0>, <Ticket(id=6618, rt_number=55989, queue=Requests, subject=Upgrade Keycloak, PostgreSQL databases, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-09-23 13:11:53, last_txn_id=0>, <Ticket(id=6558, rt_number=55898, queue=Requests, subject=Server Access review, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-09-17 11:46:54, last_txn_id=0>, <Ticket(id=6451, rt_number=55791, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=41, created=2025-09-01 00:00:06, last_txn_id=0>, <Ticket(id=6488, rt_number=55828, queue=Requests, subject=pro patching error, ticket_status=closed, client=ATA Group, priority=3, created=2025-09-06 18:49:54, last_txn_id=2392479>, <Ticket(id=6511, rt_number=55851, queue=Requests, subject=Planned network outage, ticket_status=closed, client=AskBio, priority=61, created=2025-09-10 16:28:39, last_txn_id=0>, <Ticket(id=6466, rt_number=55806, queue=Requests, subject=WARNING: Cloud: Azure Credential: GitLab on azure.etherapeutics.co.uk, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-09-02 08:23:19, last_txn_id=0>, <Ticket(id=6655, rt_number=56058, queue=Requests, subject=Sudo Password, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-09-29 13:54:17, last_txn_id=0>, <Ticket(id=6477, rt_number=55817, queue=Requests, subject=Interface to see open tickets, ticket_status=closed, client=eTherapeutics, priority=42, created=2025-09-03 13:04:28, last_txn_id=0>, <Ticket(id=6518, rt_number=55858, queue=Requests, subject=DOWN: elephant.tusknet, ticket_status=closed, client=Tusk IC, priority=42, created=2025-09-11 08:34:49, last_txn_id=0>, <Ticket(id=6621, rt_number=55991, queue=Requests, subject=RE: Move database archival script to systemd from cron, ticket_status=closed, client=Top To Toe, priority=0, created=2025-09-23 17:53:13, last_txn_id=0>, <Ticket(id=6446, rt_number=55786, queue=Requests, subject=Write lock timeouts on oscar on dataroot, ticket_status=closed, client=Kahootz, priority=62, created=2025-08-29 18:12:45, last_txn_id=0>, <Ticket(id=6468, rt_number=55808, queue=Requests, subject=weblive.erfelectrical.co.uk erfelectrical.co.uk HTTPS timeout, ticket_status=closed, client=ERF Electrical, priority=43, created=2025-09-02 13:49:16, last_txn_id=0>, <Ticket(id=6504, rt_number=55844, queue=Requests, subject=/srv/scratch on Skye, ticket_status=closed, client=AskBio, priority=61, created=2025-09-09 09:25:16, last_txn_id=0>, <Ticket(id=6522, rt_number=55862, queue=Requests, subject=Scale down lower support, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-09-11 14:50:24, last_txn_id=0>, <Ticket(id=6476, rt_number=55816, queue=Requests, subject=GitLab Garbage collection, ticket_status=closed, client=eTherapeutics, priority=42, created=2025-09-03 12:30:35, last_txn_id=0>, <Ticket(id=6620, rt_number=55992, queue=Requests, subject=RE: Re: Amend DB backup script to dump separate .sql files, ticket_status=closed, client=Top To Toe, priority=41, created=2025-09-23 17:53:13, last_txn_id=0>, <Ticket(id=6478, rt_number=55818, queue=Requests, subject=Expected high load in coming days, ticket_status=closed, client=Cirencester College, priority=42, created=2025-09-03 16:29:57, last_txn_id=0>, <Ticket(id=6505, rt_number=55845, queue=Requests, subject=New VM request, ticket_status=closed, client=Trident Honda, priority=44, created=2025-09-09 09:29:30, last_txn_id=0>, <Ticket(id=6546, rt_number=55886, queue=Requests, subject=OpenAthens L01 and l02 patching, ticket_status=closed, client=JISC, priority=41, created=2025-09-16 07:57:51, last_txn_id=0>, <Ticket(id=6623, rt_number=55994, queue=Requests, subject=WARNING: NRPE Disk: All Disks on blaney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=21, created=2025-09-24 08:44:12, last_txn_id=0>, <Ticket(id=6685, rt_number=56120, queue=Requests, subject=Audit OC infrastructure, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-10-02 16:10:01, last_txn_id=0>, <Ticket(id=6481, rt_number=55821, queue=Requests, subject=Re: GitLab pages TLS failing, ticket_status=closed, client=eTherapeutics, priority=42, created=2025-09-04 11:17:16, last_txn_id=0>, <Ticket(id=6542, rt_number=55882, queue=Requests, subject=/home/oracle/gcwan is not mounted on gcukscheddb02,dbdev, ticket_status=closed, client=Globecast, priority=52, created=2025-09-15 17:04:22, last_txn_id=0>, <Ticket(id=6528, rt_number=55868, queue=Requests, subject=New user to access CCOLive server, ticket_status=closed, client=Cirencester College, priority=42, created=2025-09-12 14:20:40, last_txn_id=0>, <Ticket(id=6484, rt_number=55824, queue=Requests, subject=AKS cluster Kubernetes version upgrade, ticket_status=closed, client=Sysdoc, priority=44, created=2025-09-05 07:44:55, last_txn_id=0>, <Ticket(id=6636, rt_number=56007, queue=Requests, subject=Remove Kahootz servers from support, ticket_status=closed, client=Kahootz, priority=5, created=2025-09-25 13:20:53, last_txn_id=0>, <Ticket(id=6624, rt_number=55995, queue=Requests, subject=mesos and docker-reg, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-09-24 10:50:19, last_txn_id=0>, <Ticket(id=6643, rt_number=56014, queue=Requests, subject=Changing alert emails in puppet-managed files, ticket_status=closed, client=Kahootz, priority=61, created=2025-09-26 13:18:42, last_txn_id=0>, <Ticket(id=6561, rt_number=55901, queue=Requests, subject=Jupyter Copy files to AWS, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-09-18 09:57:01, last_txn_id=0>, <Ticket(id=6568, rt_number=55907, queue=Requests, subject=Bence Kozma, ticket_status=closed, client=ITC Compliance, priority=61, created=2025-09-20 12:03:35, last_txn_id=0>, <Ticket(id=6575, rt_number=55914, queue=Requests, subject=redis1.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-09-22 10:59:36, last_txn_id=0>, <Ticket(id=6456, rt_number=55796, queue=Requests, subject=Expiring certificates, ticket_status=closed, client=Azura, priority=44, created=2025-09-01 10:47:18, last_txn_id=0>, <Ticket(id=6577, rt_number=55948, queue=Requests, subject=cmake and CUDA Toolkit upgrade on linux, ticket_status=closed, client=Novadata, priority=43, created=2025-09-22 12:51:18, last_txn_id=2404588>, <Ticket(id=6674, rt_number=56109, queue=Requests, subject=jupyter1 regular sync to s3, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-10-01 12:13:15, last_txn_id=0>, <Ticket(id=6634, rt_number=56005, queue=Requests, subject=Consultancy: Upgrade cmake to >3.28.0 & install/update CUDA, ticket_status=closed, client=Novadata, priority=42, created=2025-09-25 12:54:28, last_txn_id=0>, <Ticket(id=6555, rt_number=55895, queue=Requests, subject=Docker clean up, ticket_status=closed, client=AskBio, priority=62, created=2025-09-16 16:43:24, last_txn_id=0>, <Ticket(id=6510, rt_number=55850, queue=Requests, subject=GitLab Update Available: v18.3.2, ticket_status=closed, client=Geograph, priority=41, created=2025-09-10 09:03:34, last_txn_id=0>, <Ticket(id=6509, rt_number=55849, queue=Requests, subject=GitLab Update Available: v18.3.2, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-09-10 09:03:24, last_txn_id=0>, <Ticket(id=6627, rt_number=55998, queue=Requests, subject=Server Shut down - static-web1, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-09-24 11:14:03, last_txn_id=0>, <Ticket(id=6552, rt_number=55892, queue=Requests, subject=new FireFinch user on servers, ticket_status=closed, client=AskBio, priority=62, created=2025-09-16 15:26:07, last_txn_id=0>, <Ticket(id=6516, rt_number=55856, queue=Requests, subject=Re: Amend DB backup script to dump separate .sql files, ticket_status=closed, client=Top To Toe, priority=41, created=2025-09-11 06:28:22, last_txn_id=0>, <Ticket(id=6654, rt_number=56057, queue=Requests, subject=Website Server Shutdown, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-09-29 13:51:05, last_txn_id=0>, <Ticket(id=6694, rt_number=56128, queue=Requests, subject=Urgent rollback, ticket_status=closed, client=JISC, priority=61, 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Level	Time	Message	Location
DEBUG	2026-07-09 21:00:20.592606	xxx	./services/model.py:838
DEBUG	2026-07-09 21:00:20.592670	xxx	./services/model.py:838
DEBUG	2026-07-09 21:00:20.592686	xxx	./services/model.py:838
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DEBUG	2026-07-09 21:00:20.592869	xxx	./services/model.py:838
DEBUG	2026-07-09 21:00:20.592879	xxx	./services/model.py:838
DEBUG	2026-07-09 21:00:20.592888	xxx	./services/model.py:838
DEBUG	2026-07-09 21:00:20.592896	xxx	./services/model.py:838
DEBUG	2026-07-09 21:00:20.592904	xxx	./services/model.py:838
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DEBUG	2026-07-09 21:00:20.592951	xxx	./services/model.py:838
DEBUG	2026-07-09 21:00:20.592957	xxx	./services/model.py:838