Request response

01 Sep - 03 Oct

RT	Created	Actual/Target response	Client	Subject
55857	11 Sep, 08:08	0h 07m/ 4h 00m	Trident Honda	vmsvr1
55810	02 Sep, 14:38	0h 30m/ 4h 00m	Kahootz	Question on Borg
55837	08 Sep, 13:50	0h 22m/ 4h 00m	Azura	Increase monitoring thresholds: /var on ocado*
55797	01 Sep, 10:50	0h 17m/ 4h 00m	AskBio	gitlab container registry api
55989	23 Sep, 13:11	0h 13m/ 4h 00m	eTherapeutics	Upgrade Keycloak, PostgreSQL databases
55898	17 Sep, 11:46	0h 25m/ 4h 00m	OpenCorporates	Server Access review
55791	01 Sep, 00:00	2h 08m/ 4h 00m	Ingeus	Ingeus: login to Azure
55828	06 Sep, 18:49	0h 09m/ 4h 00m	ATA Group	pro patching error
55851	10 Sep, 16:28	0h 45m/ 4h 00m	AskBio	Planned network outage
55806	02 Sep, 08:23	0h 02m/ 4h 00m	eTherapeutics	WARNING: Cloud: Azure Credential: GitLab on azure.etherapeutics.co.uk
56058	29 Sep, 13:54	0h 15m/ 4h 00m	OpenCorporates	Sudo Password
55817	03 Sep, 13:04	0h 18m/ 4h 00m	eTherapeutics	Interface to see open tickets
55858	11 Sep, 08:34	0h 02m/ 4h 00m	Tusk IC	DOWN: elephant.tusknet
55991	23 Sep, 17:53	0h 18m/ 4h 00m	Top To Toe	RE: Move database archival script to systemd from cron
55786	29 Aug, 18:12	0h 35m/ 4h 00m	Kahootz	Write lock timeouts on oscar on dataroot
55808	02 Sep, 13:49	0h 03m/ 4h 00m	ERF Electrical	weblive.erfelectrical.co.uk erfelectrical.co.uk HTTPS timeout
55844	09 Sep, 09:25	0h 05m/ 4h 00m	AskBio	/srv/scratch on Skye
55862	11 Sep, 14:50	0h 23m/ 4h 00m	OpenCorporates	Scale down lower support
55816	03 Sep, 12:30	0h 07m/ 4h 00m	eTherapeutics	GitLab Garbage collection
55992	23 Sep, 17:53	0h 20m/ 4h 00m	Top To Toe	RE: Re: Amend DB backup script to dump separate .sql files
55818	03 Sep, 16:29	0h 03m/ 4h 00m	Cirencester College	Expected high load in coming days
55845	09 Sep, 09:29	0h 40m/ 4h 00m	Trident Honda	New VM request
55886	16 Sep, 07:57	0h 09m/ 4h 00m	JISC	OpenAthens L01 and l02 patching
55994	24 Sep, 08:44	0h 05m/ 4h 00m	OGT	WARNING: NRPE Disk: All Disks on blaney.internal.ogtip.com
56120	02 Oct, 16:10	0h 00m/ 4h 00m	OpenCorporates	Audit OC infrastructure
55821	04 Sep, 11:17	0h 11m/ 4h 00m	eTherapeutics	Re: GitLab pages TLS failing
55882	15 Sep, 17:04	0h 03m/ 4h 00m	Globecast	/home/oracle/gcwan is not mounted on gcukscheddb02,dbdev
55868	12 Sep, 14:20	0h 02m/ 4h 00m	Cirencester College	New user to access CCOLive server
55824	05 Sep, 07:44	1h 29m/ 4h 00m	Sysdoc	AKS cluster Kubernetes version upgrade
56007	25 Sep, 13:20	26d 9h 30m/ 4h 00m	Kahootz	Remove Kahootz servers from support
55995	24 Sep, 10:50	0h 04m/ 4h 00m	OpenCorporates	mesos and docker-reg
56014	26 Sep, 13:18	0h 05m/ 4h 00m	Kahootz	Changing alert emails in puppet-managed files
55901	18 Sep, 09:57	0h 04m/ 4h 00m	OpenCorporates	Jupyter Copy files to AWS
55907	20 Sep, 12:03	0h 07m/ 4h 00m	ITC Compliance	Bence Kozma
55914	22 Sep, 10:59	0h 05m/ 4h 00m	OpenCorporates	redis1.opencorporates.internal
55796	01 Sep, 10:47	0h 03m/ 4h 00m	Azura	Expiring certificates
55948	22 Sep, 12:51	0h 10m/ 4h 00m	Novadata	cmake and CUDA Toolkit upgrade on linux
56109	01 Oct, 12:13	0h 02m/ 4h 00m	OpenCorporates	jupyter1 regular sync to s3
56005	25 Sep, 12:54	0h 17m/ 4h 00m	Novadata	Consultancy: Upgrade cmake to >3.28.0 & install/update CUDA
55895	16 Sep, 16:43	0h 07m/ 4h 00m	AskBio	Docker clean up
55850	10 Sep, 09:03	0h 02m/ 4h 00m	Geograph	GitLab Update Available: v18.3.2
55849	10 Sep, 09:03	0h 03m/ 4h 00m	eTherapeutics	GitLab Update Available: v18.3.2
55998	24 Sep, 11:14	0h 28m/ 4h 00m	OpenCorporates	Server Shut down - static-web1
55892	16 Sep, 15:26	0h 09m/ 4h 00m	AskBio	new FireFinch user on servers
55856	11 Sep, 06:28	0h 13m/ 4h 00m	Top To Toe	Re: Amend DB backup script to dump separate .sql files
56057	29 Sep, 13:51	0h 21m/ 4h 00m	OpenCorporates	Website Server Shutdown
56128	03 Oct, 14:18	0h 06m/ 4h 00m	JISC	Urgent rollback
56124	03 Oct, 08:34	0h 02m/ 4h 00m	OpenCorporates	OC exports/deliveries/ data retention
56006	25 Sep, 13:12	0h 00m/ 4h 00m	Gravytrain	gravytrain update dev systems (consultancy)
55913	22 Sep, 10:33	0h 06m/ 4h 00m	OpenCorporates	memcached servers
56013	26 Sep, 09:47	0h 05m/ 4h 00m	OGT	Docker installation request
55834	08 Sep, 09:01	0h 02m/ 4h 00m	OGT	Failing disk on sybil.internal.ogtip.com
56071	30 Sep, 16:27	0h 26m/ 4h 00m	OGT	Server updates
56010	25 Sep, 15:55	0h 12m/ 4h 00m	Geograph	Kubernetes upgrade from v1.31
56118	02 Oct, 13:25	0h 06m/ 4h 00m	AskBio	GPU driver update
56065	30 Sep, 10:18	0h 10m/ 4h 00m	AskBio	PromPT email
55990	23 Sep, 15:28	0h 01m/ 4h 00m	OGT	Upgrade albert.internal.ogtip.com to Debian 13 Trixie

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	58.803 msec
System CPU time	3.953 msec
Total CPU time	62.756 msec
Elapsed time	79.740 msec
Context switches	25 voluntary, 5 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-03&start=2025-09-01
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-10-03'
'start'	'2025-09-01'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 10, 3), 'start': datetime.date(2025, 9, 1), 'title': 'Request response'}
request	<Request 'http://dashboard.uat.tigr.uk/request_response_report_drilldown?end=2025-10-03&start=2025-09-01' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6517, rt_number=55857, queue=Requests, subject=vmsvr1, ticket_status=closed, client=Trident Honda, priority=41, created=2025-09-11 08:08:36, last_txn_id=0>, <Ticket(id=6470, rt_number=55810, queue=Requests, subject=Question on Borg, ticket_status=closed, client=Kahootz, priority=62, created=2025-09-02 14:38:48, last_txn_id=0>, <Ticket(id=6497, rt_number=55837, queue=Requests, subject=Increase monitoring thresholds: /var on ocado*, ticket_status=closed, client=Azura, priority=42, created=2025-09-08 13:50:48, last_txn_id=0>, <Ticket(id=6457, rt_number=55797, queue=Requests, subject=gitlab container registry api, ticket_status=closed, client=AskBio, priority=42, created=2025-09-01 10:50:52, last_txn_id=0>, <Ticket(id=6618, rt_number=55989, queue=Requests, subject=Upgrade Keycloak, PostgreSQL databases, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-09-23 13:11:53, last_txn_id=0>, <Ticket(id=6558, rt_number=55898, queue=Requests, subject=Server Access review, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-09-17 11:46:54, last_txn_id=0>, <Ticket(id=6451, rt_number=55791, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=41, created=2025-09-01 00:00:06, last_txn_id=0>, <Ticket(id=6488, rt_number=55828, queue=Requests, subject=pro patching error, ticket_status=closed, client=ATA Group, priority=3, created=2025-09-06 18:49:54, last_txn_id=2392479>, <Ticket(id=6511, rt_number=55851, queue=Requests, subject=Planned network outage, ticket_status=closed, client=AskBio, priority=61, created=2025-09-10 16:28:39, last_txn_id=0>, <Ticket(id=6466, rt_number=55806, queue=Requests, subject=WARNING: Cloud: Azure Credential: GitLab on azure.etherapeutics.co.uk, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-09-02 08:23:19, last_txn_id=0>, <Ticket(id=6655, rt_number=56058, queue=Requests, subject=Sudo Password, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-09-29 13:54:17, last_txn_id=0>, <Ticket(id=6477, rt_number=55817, queue=Requests, subject=Interface to see open tickets, ticket_status=closed, client=eTherapeutics, priority=42, created=2025-09-03 13:04:28, last_txn_id=0>, <Ticket(id=6518, rt_number=55858, queue=Requests, subject=DOWN: elephant.tusknet, ticket_status=closed, client=Tusk IC, priority=42, created=2025-09-11 08:34:49, last_txn_id=0>, <Ticket(id=6621, rt_number=55991, queue=Requests, subject=RE: Move database archival script to systemd from cron, ticket_status=closed, client=Top To Toe, priority=0, created=2025-09-23 17:53:13, last_txn_id=0>, <Ticket(id=6446, rt_number=55786, queue=Requests, subject=Write lock timeouts on oscar on dataroot, ticket_status=closed, client=Kahootz, priority=62, created=2025-08-29 18:12:45, last_txn_id=0>, <Ticket(id=6468, rt_number=55808, queue=Requests, subject=weblive.erfelectrical.co.uk erfelectrical.co.uk HTTPS timeout, ticket_status=closed, client=ERF Electrical, priority=43, created=2025-09-02 13:49:16, last_txn_id=0>, <Ticket(id=6504, rt_number=55844, queue=Requests, subject=/srv/scratch on Skye, ticket_status=closed, client=AskBio, priority=61, created=2025-09-09 09:25:16, last_txn_id=0>, <Ticket(id=6522, rt_number=55862, queue=Requests, subject=Scale down lower support, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-09-11 14:50:24, last_txn_id=0>, <Ticket(id=6476, rt_number=55816, queue=Requests, subject=GitLab Garbage collection, ticket_status=closed, client=eTherapeutics, priority=42, created=2025-09-03 12:30:35, last_txn_id=0>, <Ticket(id=6620, rt_number=55992, queue=Requests, subject=RE: Re: Amend DB backup script to dump separate .sql files, ticket_status=closed, client=Top To Toe, priority=41, created=2025-09-23 17:53:13, last_txn_id=0>, <Ticket(id=6478, rt_number=55818, queue=Requests, subject=Expected high load in coming days, ticket_status=closed, client=Cirencester College, priority=42, created=2025-09-03 16:29:57, last_txn_id=0>, <Ticket(id=6505, rt_number=55845, queue=Requests, subject=New VM request, ticket_status=closed, client=Trident Honda, priority=44, created=2025-09-09 09:29:30, last_txn_id=0>, <Ticket(id=6546, rt_number=55886, queue=Requests, subject=OpenAthens L01 and l02 patching, ticket_status=closed, client=JISC, priority=41, created=2025-09-16 07:57:51, last_txn_id=0>, <Ticket(id=6623, rt_number=55994, queue=Requests, subject=WARNING: NRPE Disk: All Disks on blaney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=21, created=2025-09-24 08:44:12, last_txn_id=0>, <Ticket(id=6685, rt_number=56120, queue=Requests, subject=Audit OC infrastructure, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-10-02 16:10:01, last_txn_id=0>, <Ticket(id=6481, rt_number=55821, queue=Requests, subject=Re: GitLab pages TLS failing, ticket_status=closed, client=eTherapeutics, priority=42, created=2025-09-04 11:17:16, last_txn_id=0>, <Ticket(id=6542, rt_number=55882, queue=Requests, subject=/home/oracle/gcwan is not mounted on gcukscheddb02,dbdev, ticket_status=closed, client=Globecast, priority=52, created=2025-09-15 17:04:22, last_txn_id=0>, <Ticket(id=6528, rt_number=55868, queue=Requests, subject=New user to access CCOLive server, ticket_status=closed, client=Cirencester College, priority=42, created=2025-09-12 14:20:40, last_txn_id=0>, <Ticket(id=6484, rt_number=55824, queue=Requests, subject=AKS cluster Kubernetes version upgrade, ticket_status=closed, client=Sysdoc, priority=44, created=2025-09-05 07:44:55, last_txn_id=0>, <Ticket(id=6636, rt_number=56007, queue=Requests, subject=Remove Kahootz servers from support, ticket_status=closed, client=Kahootz, priority=5, created=2025-09-25 13:20:53, last_txn_id=0>, <Ticket(id=6624, rt_number=55995, queue=Requests, subject=mesos and docker-reg, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-09-24 10:50:19, last_txn_id=0>, <Ticket(id=6643, rt_number=56014, queue=Requests, subject=Changing alert emails in puppet-managed files, ticket_status=closed, client=Kahootz, priority=61, created=2025-09-26 13:18:42, last_txn_id=0>, <Ticket(id=6561, rt_number=55901, queue=Requests, subject=Jupyter Copy files to AWS, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-09-18 09:57:01, last_txn_id=0>, <Ticket(id=6568, rt_number=55907, queue=Requests, subject=Bence Kozma, ticket_status=closed, client=ITC Compliance, priority=61, created=2025-09-20 12:03:35, last_txn_id=0>, <Ticket(id=6575, rt_number=55914, queue=Requests, subject=redis1.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-09-22 10:59:36, last_txn_id=0>, <Ticket(id=6456, rt_number=55796, queue=Requests, subject=Expiring certificates, ticket_status=closed, client=Azura, priority=44, created=2025-09-01 10:47:18, last_txn_id=0>, <Ticket(id=6577, rt_number=55948, queue=Requests, subject=cmake and CUDA Toolkit upgrade on linux, ticket_status=closed, client=Novadata, priority=43, created=2025-09-22 12:51:18, last_txn_id=2404588>, <Ticket(id=6674, rt_number=56109, queue=Requests, subject=jupyter1 regular sync to s3, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-10-01 12:13:15, last_txn_id=0>, <Ticket(id=6634, rt_number=56005, queue=Requests, subject=Consultancy: Upgrade cmake to >3.28.0 & install/update CUDA, ticket_status=closed, client=Novadata, priority=42, created=2025-09-25 12:54:28, last_txn_id=0>, <Ticket(id=6555, rt_number=55895, queue=Requests, subject=Docker clean up, ticket_status=closed, client=AskBio, priority=62, created=2025-09-16 16:43:24, last_txn_id=0>, <Ticket(id=6510, rt_number=55850, queue=Requests, subject=GitLab Update Available: v18.3.2, ticket_status=closed, client=Geograph, priority=41, created=2025-09-10 09:03:34, last_txn_id=0>, <Ticket(id=6509, rt_number=55849, queue=Requests, subject=GitLab Update Available: v18.3.2, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-09-10 09:03:24, last_txn_id=0>, <Ticket(id=6627, rt_number=55998, queue=Requests, subject=Server Shut down - static-web1, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-09-24 11:14:03, last_txn_id=0>, <Ticket(id=6552, rt_number=55892, queue=Requests, subject=new FireFinch user on servers, ticket_status=closed, client=AskBio, priority=62, created=2025-09-16 15:26:07, last_txn_id=0>, <Ticket(id=6516, rt_number=55856, queue=Requests, subject=Re: Amend DB backup script to dump separate .sql files, ticket_status=closed, client=Top To Toe, priority=41, created=2025-09-11 06:28:22, last_txn_id=0>, <Ticket(id=6654, rt_number=56057, queue=Requests, subject=Website Server Shutdown, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-09-29 13:51:05, last_txn_id=0>, <Ticket(id=6694, rt_number=56128, queue=Requests, subject=Urgent rollback, ticket_status=closed, client=JISC, priority=61, 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Level	Time	Message	Location
DEBUG	2025-12-06 09:26:59.644657	xxx	./services/model.py:838
DEBUG	2025-12-06 09:26:59.644706	xxx	./services/model.py:838
DEBUG	2025-12-06 09:26:59.644716	xxx	./services/model.py:838
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DEBUG	2025-12-06 09:26:59.644751	xxx	./services/model.py:838
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DEBUG	2025-12-06 09:26:59.644774	xxx	./services/model.py:838
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DEBUG	2025-12-06 09:26:59.644795	xxx	./services/model.py:838
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DEBUG	2025-12-06 09:26:59.644928	xxx	./services/model.py:838