Request response

18 Aug - 19 Sep

RT	Created	Actual/Target response	Client	Subject
55743	28 Aug, 09:53	0h 03m/ 4h 00m	Geograph	GitLab Update Available: v18.3.1
55717	25 Aug, 16:07	0h 26m/ 4h 00m	AskBio	Singularity and dependencies
55695	20 Aug, 14:59	0h 04m/ 4h 00m	AskBio	PromPT systemd services
55682	19 Aug, 10:10	1h 08m/ 4h 00m	BD Group	UKBF access recovery (consultancy)
55691	20 Aug, 08:26	0h 16m/ 4h 00m	Kahootz	Borgbackup question
55857	11 Sep, 08:08	0h 07m/ 4h 00m	Trident Honda	vmsvr1
55705	22 Aug, 09:09	0h 03m/ 4h 00m	Kahootz	New users
55670	18 Aug, 10:48	0h 11m/ 4h 00m	AskBio	gitlab runner resourcing
55672	18 Aug, 12:00	0h 03m/ 4h 00m	Kahootz	Expired password on new user account - urgent
55810	02 Sep, 14:38	0h 30m/ 4h 00m	Kahootz	Question on Borg
55729	26 Aug, 17:31	0h 24m/ 4h 00m	Kahootz	package list managed by Puppet
55732	27 Aug, 09:33	0h 51m/ 4h 00m	Kahootz	Postfix issues on new iomart VMs
55837	08 Sep, 13:50	0h 22m/ 4h 00m	Azura	Increase monitoring thresholds: /var on ocado*
55693	20 Aug, 11:34	0h 02m/ 4h 00m	OpenCorporates	OpenCorporates Wildcard Cert Renewed
55797	01 Sep, 10:50	0h 17m/ 4h 00m	AskBio	gitlab container registry api
55744	28 Aug, 09:53	0h 01m/ 4h 00m	eTherapeutics	GitLab Update Available: v18.3.1
55898	17 Sep, 11:46	0h 25m/ 4h 00m	OpenCorporates	Server Access review
55737	27 Aug, 14:38	0h 08m/ 4h 00m	Cambridge Flow Solutions	Confidential: CFS
55731	27 Aug, 08:15	0h 24m/ 4h 00m	Rotastat	New User
55791	01 Sep, 00:00	2h 08m/ 4h 00m	Ingeus	Ingeus: login to Azure
55828	06 Sep, 18:49	0h 09m/ 4h 00m	ATA Group	pro patching error
55851	10 Sep, 16:28	0h 45m/ 4h 00m	AskBio	Planned network outage
55697	21 Aug, 09:55	0h 01m/ 4h 00m	OpenCorporates	OC docker-registries branch
55806	02 Sep, 08:23	0h 02m/ 4h 00m	eTherapeutics	WARNING: Cloud: Azure Credential: GitLab on azure.etherapeutics.co.uk
55699	21 Aug, 11:45	0h 15m/ 4h 00m	eTherapeutics	etx/stage node stability
55817	03 Sep, 13:04	0h 18m/ 4h 00m	eTherapeutics	Interface to see open tickets
55680	19 Aug, 08:22	0h 09m/ 4h 00m	Gravytrain	prod.gt1./web.prod.qs1.grvytrn.co.uk WordPress Versions
55656	14 Aug, 15:02	4d 4h 41m/ 4h 00m	Midnight Hax	Move Keith's systems to a new client
55681	19 Aug, 08:24	0h 08m/ 4h 00m	JISC	OpenAthens server patching
55701	21 Aug, 15:40	0h 04m/ 4h 00m	AskBio	Linux Machines
55683	19 Aug, 11:10	0h 00m/ 4h 00m	Kahootz	Wireguard VPN on iomart infra (consultancy)
55858	11 Sep, 08:34	0h 02m/ 4h 00m	Tusk IC	DOWN: elephant.tusknet
55786	29 Aug, 18:12	0h 35m/ 4h 00m	Kahootz	Write lock timeouts on oscar on dataroot
55808	02 Sep, 13:49	0h 03m/ 4h 00m	ERF Electrical	weblive.erfelectrical.co.uk erfelectrical.co.uk HTTPS timeout
55844	09 Sep, 09:25	0h 05m/ 4h 00m	AskBio	/srv/scratch on Skye
55862	11 Sep, 14:50	0h 23m/ 4h 00m	OpenCorporates	Scale down lower support
55686	19 Aug, 12:48	0h 02m/ 4h 00m	Lantech	Moodle Update
55816	03 Sep, 12:30	0h 07m/ 4h 00m	eTherapeutics	GitLab Garbage collection
55687	19 Aug, 13:06	0h 03m/ 4h 00m	Kahootz	Routing on our new Iomart servers
55741	28 Aug, 08:53	0h 07m/ 4h 00m	Kahootz	sudoers on new iomart VMs
55685	19 Aug, 11:45	0h 07m/ 4h 00m	Kahootz	New fileservers question from iomart - urgent
55818	03 Sep, 16:29	0h 03m/ 4h 00m	Cirencester College	Expected high load in coming days
55845	09 Sep, 09:29	0h 40m/ 4h 00m	Trident Honda	New VM request
55735	27 Aug, 11:20	0h 30m/ 4h 00m	Cambridge Flow Solutions	Remove client Cambridge Flow Solutions Ltd servers from support
55886	16 Sep, 07:57	0h 09m/ 4h 00m	JISC	OpenAthens L01 and l02 patching
55821	04 Sep, 11:17	0h 11m/ 4h 00m	eTherapeutics	Re: GitLab pages TLS failing
55783	29 Aug, 12:25	0h 04m/ 4h 00m	ITC Compliance	Felly Oro
55882	15 Sep, 17:04	0h 03m/ 4h 00m	Globecast	/home/oracle/gcwan is not mounted on gcukscheddb02,dbdev
55868	12 Sep, 14:20	0h 02m/ 4h 00m	Cirencester College	New user to access CCOLive server
55824	05 Sep, 07:44	1h 29m/ 4h 00m	Sysdoc	AKS cluster Kubernetes version upgrade
55785	29 Aug, 16:22	0h 04m/ 4h 00m	OpenCorporates	Website Shutdowns
55901	18 Sep, 09:57	0h 04m/ 4h 00m	OpenCorporates	Jupyter Copy files to AWS
55796	01 Sep, 10:47	0h 03m/ 4h 00m	Azura	Expiring certificates
55895	16 Sep, 16:43	0h 07m/ 4h 00m	AskBio	Docker clean up
55850	10 Sep, 09:03	0h 02m/ 4h 00m	Geograph	GitLab Update Available: v18.3.2
55849	10 Sep, 09:03	0h 03m/ 4h 00m	eTherapeutics	GitLab Update Available: v18.3.2
55892	16 Sep, 15:26	0h 09m/ 4h 00m	AskBio	new FireFinch user on servers
55856	11 Sep, 06:28	0h 13m/ 4h 00m	Top To Toe	Re: Amend DB backup script to dump separate .sql files
55834	08 Sep, 09:01	0h 02m/ 4h 00m	OGT	Failing disk on sybil.internal.ogtip.com

git hash: master (3f63af64)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.3	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.45	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.4	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	60.912 msec
System CPU time	16.588 msec
Total CPU time	77.500 msec
Elapsed time	102.069 msec
Context switches	41 voluntary, 24 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-09-19&start=2025-08-18
REMOTE_ADDR	10.42.13.68
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-09-19'
'start'	'2025-08-18'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 9, 19), 'start': datetime.date(2025, 8, 18), 'title': 'Request response'}
request	<Request 'http://dashboard.uat.tigr.uk/request_response_report_drilldown?end=2025-09-19&start=2025-08-18' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6402, rt_number=55743, queue=Requests, subject=GitLab Update Available: v18.3.1, ticket_status=closed, client=Geograph, priority=41, created=2025-08-28 09:53:38, last_txn_id=0>, <Ticket(id=6376, rt_number=55717, queue=Requests, subject=Singularity and dependencies, ticket_status=closed, client=AskBio, priority=62, created=2025-08-25 16:07:13, last_txn_id=0>, <Ticket(id=6354, rt_number=55695, queue=Requests, subject=PromPT systemd services, ticket_status=closed, client=AskBio, priority=62, created=2025-08-20 14:59:06, last_txn_id=0>, <Ticket(id=6341, rt_number=55682, queue=Requests, subject=UKBF access recovery (consultancy), ticket_status=closed, client=BD Group, priority=43, created=2025-08-19 10:10:01, last_txn_id=2391302>, <Ticket(id=6350, rt_number=55691, queue=Requests, subject=Borgbackup question, ticket_status=closed, client=Kahootz, priority=62, created=2025-08-20 08:26:17, last_txn_id=0>, <Ticket(id=6517, rt_number=55857, queue=Requests, subject=vmsvr1, ticket_status=closed, client=Trident Honda, priority=41, created=2025-09-11 08:08:36, last_txn_id=0>, <Ticket(id=6364, rt_number=55705, queue=Requests, subject=New users, ticket_status=closed, client=Kahootz, priority=61, created=2025-08-22 09:09:17, last_txn_id=0>, <Ticket(id=6329, rt_number=55670, queue=Requests, subject=gitlab runner resourcing , ticket_status=closed, client=AskBio, priority=61, created=2025-08-18 10:48:50, last_txn_id=0>, <Ticket(id=6331, rt_number=55672, queue=Requests, subject=Expired password on new user account - urgent, ticket_status=closed, client=Kahootz, priority=61, created=2025-08-18 12:00:35, last_txn_id=0>, <Ticket(id=6470, rt_number=55810, queue=Requests, subject=Question on Borg, ticket_status=closed, client=Kahootz, priority=62, created=2025-09-02 14:38:48, last_txn_id=0>, <Ticket(id=6388, rt_number=55729, queue=Requests, subject=package list managed by Puppet, ticket_status=closed, client=Kahootz, priority=3, created=2025-08-26 17:31:27, last_txn_id=0>, <Ticket(id=6391, rt_number=55732, queue=Requests, subject=Postfix issues on new iomart VMs, ticket_status=closed, client=Kahootz, priority=61, created=2025-08-27 09:33:41, last_txn_id=0>, <Ticket(id=6497, rt_number=55837, queue=Requests, subject=Increase monitoring thresholds: /var on ocado*, ticket_status=closed, client=Azura, priority=42, created=2025-09-08 13:50:48, last_txn_id=0>, <Ticket(id=6352, rt_number=55693, queue=Requests, subject=OpenCorporates Wildcard Cert Renewed, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-08-20 11:34:52, last_txn_id=0>, <Ticket(id=6457, rt_number=55797, queue=Requests, subject=gitlab container registry api, ticket_status=closed, client=AskBio, priority=42, created=2025-09-01 10:50:52, last_txn_id=0>, <Ticket(id=6403, rt_number=55744, queue=Requests, subject=GitLab Update Available: v18.3.1, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-08-28 09:53:49, last_txn_id=0>, <Ticket(id=6558, rt_number=55898, queue=Requests, subject=Server Access review, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-09-17 11:46:54, last_txn_id=0>, <Ticket(id=6396, rt_number=55737, queue=Requests, subject=Confidential: CFS, ticket_status=closed, client=Cambridge Flow Solutions, priority=42, created=2025-08-27 14:38:03, last_txn_id=2389515>, <Ticket(id=6390, rt_number=55731, queue=Requests, subject=New User, ticket_status=closed, client=Rotastat, priority=42, created=2025-08-27 08:15:43, last_txn_id=0>, <Ticket(id=6451, rt_number=55791, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=41, created=2025-09-01 00:00:06, last_txn_id=0>, <Ticket(id=6488, rt_number=55828, queue=Requests, subject=pro patching error, ticket_status=closed, client=ATA Group, priority=3, created=2025-09-06 18:49:54, last_txn_id=2392479>, <Ticket(id=6511, rt_number=55851, queue=Requests, subject=Planned network outage, ticket_status=closed, client=AskBio, priority=61, created=2025-09-10 16:28:39, last_txn_id=0>, <Ticket(id=6356, rt_number=55697, queue=Requests, subject=OC docker-registries branch, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-08-21 09:55:09, last_txn_id=0>, <Ticket(id=6466, rt_number=55806, queue=Requests, subject=WARNING: Cloud: Azure Credential: GitLab on azure.etherapeutics.co.uk, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-09-02 08:23:19, last_txn_id=0>, <Ticket(id=6358, rt_number=55699, queue=Requests, subject=etx/stage node stability, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-08-21 11:45:18, last_txn_id=0>, <Ticket(id=6477, rt_number=55817, queue=Requests, subject=Interface to see open tickets, ticket_status=closed, client=eTherapeutics, priority=42, created=2025-09-03 13:04:28, last_txn_id=0>, <Ticket(id=6339, rt_number=55680, queue=Requests, subject=prod.gt1./web.prod.qs1.grvytrn.co.uk WordPress Versions, ticket_status=closed, client=Gravytrain, priority=41, created=2025-08-19 08:22:35, last_txn_id=0>, <Ticket(id=6315, rt_number=55656, queue=Requests, subject=Move Keith's systems to a new client, ticket_status=closed, client=Midnight Hax, priority=43, created=2025-08-14 15:02:03, last_txn_id=0>, <Ticket(id=6340, rt_number=55681, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=62, created=2025-08-19 08:24:12, last_txn_id=0>, <Ticket(id=6360, rt_number=55701, queue=Requests, subject=Linux Machines, ticket_status=closed, client=AskBio, priority=62, created=2025-08-21 15:40:06, last_txn_id=0>, <Ticket(id=6342, rt_number=55683, queue=Requests, subject=Wireguard VPN on iomart infra (consultancy) , ticket_status=closed, client=Kahootz, priority=62, created=2025-08-19 11:10:01, last_txn_id=0>, <Ticket(id=6518, rt_number=55858, queue=Requests, subject=DOWN: elephant.tusknet, ticket_status=closed, client=Tusk IC, priority=42, created=2025-09-11 08:34:49, last_txn_id=0>, <Ticket(id=6446, rt_number=55786, queue=Requests, subject=Write lock timeouts on oscar on dataroot, ticket_status=closed, client=Kahootz, priority=62, created=2025-08-29 18:12:45, last_txn_id=0>, <Ticket(id=6468, rt_number=55808, queue=Requests, subject=weblive.erfelectrical.co.uk erfelectrical.co.uk HTTPS timeout, ticket_status=closed, client=ERF Electrical, priority=43, created=2025-09-02 13:49:16, last_txn_id=0>, <Ticket(id=6504, rt_number=55844, queue=Requests, subject=/srv/scratch on Skye, ticket_status=closed, client=AskBio, priority=61, created=2025-09-09 09:25:16, last_txn_id=0>, <Ticket(id=6522, rt_number=55862, queue=Requests, subject=Scale down lower support, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-09-11 14:50:24, last_txn_id=0>, <Ticket(id=6345, rt_number=55686, queue=Requests, subject=Moodle Update, ticket_status=closed, client=Lantech, priority=21, created=2025-08-19 12:48:58, last_txn_id=0>, <Ticket(id=6476, rt_number=55816, queue=Requests, subject=GitLab Garbage collection, ticket_status=closed, client=eTherapeutics, priority=42, created=2025-09-03 12:30:35, last_txn_id=0>, <Ticket(id=6346, rt_number=55687, queue=Requests, subject=Routing on our new Iomart servers, ticket_status=closed, client=Kahootz, priority=62, created=2025-08-19 13:06:54, last_txn_id=0>, <Ticket(id=6400, rt_number=55741, queue=Requests, subject=sudoers on new iomart VMs, ticket_status=closed, client=Kahootz, priority=61, created=2025-08-28 08:53:04, last_txn_id=0>, <Ticket(id=6344, rt_number=55685, queue=Requests, subject=New fileservers question from iomart - urgent, ticket_status=closed, client=Kahootz, priority=61, created=2025-08-19 11:45:41, last_txn_id=0>, <Ticket(id=6478, rt_number=55818, queue=Requests, subject=Expected high load in coming days, ticket_status=closed, client=Cirencester College, priority=42, created=2025-09-03 16:29:57, last_txn_id=0>, <Ticket(id=6505, rt_number=55845, queue=Requests, subject=New VM request, ticket_status=closed, client=Trident Honda, priority=44, created=2025-09-09 09:29:30, last_txn_id=0>, <Ticket(id=6394, rt_number=55735, queue=Requests, subject=Remove client Cambridge Flow Solutions Ltd servers from support, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-08-27 11:20:13, last_txn_id=0>, <Ticket(id=6546, rt_number=55886, queue=Requests, subject=OpenAthens L01 and l02 patching, ticket_status=closed, client=JISC, priority=41, created=2025-09-16 07:57:51, last_txn_id=0>, <Ticket(id=6481, rt_number=55821, queue=Requests, subject=Re: GitLab pages TLS failing, ticket_status=closed, client=eTherapeutics, priority=42, created=2025-09-04 11:17:16, last_txn_id=0>, <Ticket(id=6443, rt_number=55783, queue=Requests, subject=Felly Oro, ticket_status=closed, client=ITC Compliance, priority=64, created=2025-08-29 12:25:59, last_txn_id=0>, <Ticket(id=6542, rt_number=55882, queue=Requests, subject=/home/oracle/gcwan is not mounted on gcukscheddb02,dbdev, ticket_status=closed, client=Globecast, priority=52, created=2025-09-15 17:04:22, last_txn_id=0>, <Ticket(id=6528, rt_number=55868, queue=Requests, subject=New user to access CCOLive server, ticket_status=closed, client=Cirencester College, priority=42, created=2025-09-12 14:20:40, last_txn_id=0>, <Ticket(id=6484, rt_number=55824, queue=Requests, subject=AKS cluster Kubernetes version upgrade, ticket_status=closed, client=Sysdoc, priority=44, created=2025-09-05 07:44:55, last_txn_id=0>, <Ticket(id=6445, rt_number=55785, queue=Requests, subject=Website Shutdowns, ticket_status=closed, client=OpenCorporates, priority=63, created=2025-08-29 16:22:33, last_txn_id=0>, <Ticket(id=6561, rt_number=55901, queue=Requests, subject=Jupyter Copy files to AWS, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-09-18 09:57:01, last_txn_id=0>, <Ticket(id=6456, rt_number=55796, queue=Requests, subject=Expiring certificates, ticket_status=closed, client=Azura, priority=44, created=2025-09-01 10:47:18, last_txn_id=0>, <Ticket(id=6555, rt_number=55895, queue=Requests, subject=Docker clean up, ticket_status=closed, client=AskBio, priority=62, created=2025-09-16 16:43:24, last_txn_id=0>, <Ticket(id=6510, rt_number=55850, queue=Requests, subject=GitLab Update Available: v18.3.2, ticket_status=closed, client=Geograph, priority=41, created=2025-09-10 09:03:34, last_txn_id=0>, <Ticket(id=6509, rt_number=55849, queue=Requests, subject=GitLab Update Available: v18.3.2, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-09-10 09:03:24, last_txn_id=0>, <Ticket(id=6552, rt_number=55892, queue=Requests, subject=new FireFinch user on servers, ticket_status=closed, client=AskBio, priority=62, created=2025-09-16 15:26:07, last_txn_id=0>, <Ticket(id=6516, rt_number=55856, queue=Requests, subject=Re: Amend DB backup script to dump separate .sql files, ticket_status=closed, client=Top To Toe, priority=41, created=2025-09-11 06:28:22, last_txn_id=0>, <Ticket(id=6494, rt_number=55834, queue=Requests, subject=Failing disk on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=46, created=2025-09-08 09:01:18, last_txn_id=0>]

Request response

18 Aug - 19 Sep

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

initial_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2025-12-10 16:31:54.048849	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.048903	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.048912	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.048919	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.048925	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.048931	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.048936	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.048941	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.048945	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.048950	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.048955	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.048960	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.048965	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.048969	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.048973	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.048978	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.048986	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.048993	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.048998	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.049003	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.049007	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.049011	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.049016	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.049021	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.049025	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.049029	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.049034	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.049039	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.049043	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.049047	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.049052	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.049057	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.049062	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.049066	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.049071	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.049075	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.049080	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.049086	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.049091	xxx	./services/model.py:838
DEBUG	2025-12-10 16:31:54.049097	xxx	./services/model.py:838