Request response

04 Aug - 05 Sep

RT	Created	Actual/Target response	Client	Subject
55743	28 Aug, 09:53	0h 03m/ 4h 00m	Geograph	GitLab Update Available: v18.3.1
55717	25 Aug, 16:07	0h 26m/ 4h 00m	AskBio	Singularity and dependencies
55695	20 Aug, 14:59	0h 04m/ 4h 00m	AskBio	PromPT systemd services
55682	19 Aug, 10:10	1h 08m/ 4h 00m	BD Group	UKBF access recovery (consultancy)
55622	12 Aug, 09:16	0h 03m/ 4h 00m	Entrepreneurs Circle	Urgent: Access Termination Request for Usama Muhammad
55691	20 Aug, 08:26	0h 16m/ 4h 00m	Kahootz	Borgbackup question
55579	04 Aug, 12:47	0h 01m/ 4h 00m	Top To Toe	Move database archival script to systemd from cron
55660	14 Aug, 19:03	0h 36m/ 4h 00m	Kahootz	2nd S3 destination for offsite Borgbackup copy
55594	07 Aug, 09:50	0h 15m/ 4h 00m	Global Brands	Michael Nuttall shared the folder "VPNs" with you
55705	22 Aug, 09:09	0h 03m/ 4h 00m	Kahootz	New users
55670	18 Aug, 10:48	0h 11m/ 4h 00m	AskBio	gitlab runner resourcing
55572	04 Aug, 00:00	4h 11m/ 4h 00m	STS NHS FT	Quarterly Systems Check
55570	04 Aug, 00:00	1h 23m/ 4h 00m	Ingeus	Ingeus: login to Azure
55596	07 Aug, 10:20	0h 32m/ 4h 00m	Kahootz	Question about Libreoffice container in k8s on Xray
55672	18 Aug, 12:00	0h 03m/ 4h 00m	Kahootz	Expired password on new user account - urgent
55597	07 Aug, 10:40	3d 7h 20m/ 4h 00m	Trident Honda	LDAPS Certificate on vmsvr1/2.trident.lan
55810	02 Sep, 14:38	0h 30m/ 4h 00m	Kahootz	Question on Borg
55633	13 Aug, 09:08	0h 02m/ 4h 00m	Kahootz	Front system apache upgrades
55729	26 Aug, 17:31	0h 24m/ 4h 00m	Kahootz	package list managed by Puppet
55732	27 Aug, 09:33	0h 51m/ 4h 00m	Kahootz	Postfix issues on new iomart VMs
55693	20 Aug, 11:34	0h 02m/ 4h 00m	OpenCorporates	OpenCorporates Wildcard Cert Renewed
55797	01 Sep, 10:50	0h 17m/ 4h 00m	AskBio	gitlab container registry api
55663	15 Aug, 08:47	0h 08m/ 4h 00m	Gravytrain	web.prod.qs1.grvytrn.co.uk multi-domain certificate expiry
55744	28 Aug, 09:53	0h 01m/ 4h 00m	eTherapeutics	GitLab Update Available: v18.3.1
55637	13 Aug, 11:59	0h 54m/ 4h 00m	eTherapeutics	GitLab Update Available: v18.2.2
55737	27 Aug, 14:38	0h 08m/ 4h 00m	Cambridge Flow Solutions	Confidential: CFS
55731	27 Aug, 08:15	0h 24m/ 4h 00m	Rotastat	New User
55638	13 Aug, 11:59	0h 02m/ 4h 00m	Geograph	GitLab Update Available: v18.2.2
55791	01 Sep, 00:00	2h 08m/ 4h 00m	Ingeus	Ingeus: login to Azure
55580	04 Aug, 15:16	0h 12m/ 4h 00m	AskBio	VPN Ports
55641	13 Aug, 15:36	0h 05m/ 4h 00m	OpenCorporates	GitLab Update Available: v18.2.2
55578	04 Aug, 11:50	0h 03m/ 4h 00m	Top To Toe	Expiring VPN certificates: Server & all clients
55697	21 Aug, 09:55	0h 01m/ 4h 00m	OpenCorporates	OC docker-registries branch
55806	02 Sep, 08:23	0h 02m/ 4h 00m	eTherapeutics	WARNING: Cloud: Azure Credential: GitLab on azure.etherapeutics.co.uk
55586	05 Aug, 13:11	0h 04m/ 4h 00m	Novadata	Novadata power maintenance
55699	21 Aug, 11:45	0h 15m/ 4h 00m	eTherapeutics	etx/stage node stability
55817	03 Sep, 13:04	0h 18m/ 4h 00m	eTherapeutics	Interface to see open tickets
55680	19 Aug, 08:22	0h 09m/ 4h 00m	Gravytrain	prod.gt1./web.prod.qs1.grvytrn.co.uk WordPress Versions
55605	08 Aug, 15:18	0h 12m/ 4h 00m	BD Group	UKBF Access
55656	14 Aug, 15:02	4d 4h 41m/ 4h 00m	Midnight Hax	Move Keith's systems to a new client
55648	14 Aug, 08:20	0h 04m/ 4h 00m	Novadata	leonis.novadata.internal failed services
55681	19 Aug, 08:24	0h 08m/ 4h 00m	JISC	OpenAthens server patching
55701	21 Aug, 15:40	0h 04m/ 4h 00m	AskBio	Linux Machines
55683	19 Aug, 11:10	0h 00m/ 4h 00m	Kahootz	Wireguard VPN on iomart infra (consultancy)
55612	11 Aug, 09:34	0h 22m/ 4h 00m	OGT	Disk space
55577	04 Aug, 11:43	0h 02m/ 4h 00m	JISC	Expiring VPN server certificate: ath-lin-prx-l0x
55786	29 Aug, 18:12	0h 35m/ 4h 00m	Kahootz	Write lock timeouts on oscar on dataroot
55808	02 Sep, 13:49	0h 03m/ 4h 00m	ERF Electrical	weblive.erfelectrical.co.uk erfelectrical.co.uk HTTPS timeout
55617	11 Aug, 13:59	0h 09m/ 4h 00m	Kahootz	New fileservers
55686	19 Aug, 12:48	0h 02m/ 4h 00m	Lantech	Moodle Update
55576	10 Jul, 10:33	17d 1h 04m/ 4h 00m	AskBio	Expiring LDAP certificate: edb-lab-skye.askbio.com
55614	11 Aug, 10:21	3d 0h 29m/ 4h 00m	BD Group	UKBF access recovery
55816	03 Sep, 12:30	0h 07m/ 4h 00m	eTherapeutics	GitLab Garbage collection
55623	12 Aug, 09:29	0h 33m/ 4h 00m	OpenCorporates	https://analysis.opencorporates.com down
55687	19 Aug, 13:06	0h 03m/ 4h 00m	Kahootz	Routing on our new Iomart servers
55741	28 Aug, 08:53	0h 07m/ 4h 00m	Kahootz	sudoers on new iomart VMs
55685	19 Aug, 11:45	0h 07m/ 4h 00m	Kahootz	New fileservers question from iomart - urgent
55659	14 Aug, 17:26	0h 02m/ 4h 00m	AskBio	Disk: fstab mounts on talisker.synpromics.com
55818	03 Sep, 16:29	0h 03m/ 4h 00m	Cirencester College	Expected high load in coming days
55735	27 Aug, 11:20	0h 30m/ 4h 00m	Cambridge Flow Solutions	Remove client Cambridge Flow Solutions Ltd servers from support
55821	04 Sep, 11:17	0h 11m/ 4h 00m	eTherapeutics	Re: GitLab pages TLS failing
55783	29 Aug, 12:25	0h 04m/ 4h 00m	ITC Compliance	Felly Oro
55824	05 Sep, 07:44	1h 29m/ 4h 00m	Sysdoc	AKS cluster Kubernetes version upgrade
55785	29 Aug, 16:22	0h 04m/ 4h 00m	OpenCorporates	Website Shutdowns
55796	01 Sep, 10:47	0h 03m/ 4h 00m	Azura	Expiring certificates
55664	15 Aug, 09:56	0h 04m/ 4h 00m	OpenCorporates	OC VM Removals
55639	13 Aug, 13:37	0h 03m/ 4h 00m	Kahootz	Wireguard VPN on iomart infra
55616	11 Aug, 10:42	0h 09m/ 4h 00m	OGT	OGT OS upgrades (Debian 10)

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	71.697 msec
System CPU time	4.226 msec
Total CPU time	75.923 msec
Elapsed time	93.671 msec
Context switches	165 voluntary, 4 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-09-05&start=2025-08-04
REMOTE_ADDR	10.42.58.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-09-05'
'start'	'2025-08-04'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 9, 5), 'start': datetime.date(2025, 8, 4), 'title': 'Request response'}
request	<Request 'http://dashboard.uat.tigr.uk/request_response_report_drilldown?end=2025-09-05&start=2025-08-04' [GET]>
tickets	[<Ticket(id=6402, rt_number=55743, queue=Requests, subject=GitLab Update Available: v18.3.1, ticket_status=closed, client=Geograph, priority=41, created=2025-08-28 09:53:38, last_txn_id=0>, <Ticket(id=6376, rt_number=55717, queue=Requests, subject=Singularity and dependencies, ticket_status=closed, client=AskBio, priority=62, created=2025-08-25 16:07:13, last_txn_id=0>, <Ticket(id=6354, rt_number=55695, queue=Requests, subject=PromPT systemd services, ticket_status=closed, client=AskBio, priority=62, created=2025-08-20 14:59:06, last_txn_id=0>, <Ticket(id=6341, rt_number=55682, queue=Requests, subject=UKBF access recovery (consultancy), ticket_status=closed, client=BD Group, priority=43, created=2025-08-19 10:10:01, last_txn_id=2391302>, <Ticket(id=6281, rt_number=55622, queue=Requests, subject=Urgent: Access Termination Request for Usama Muhammad, ticket_status=closed, client=Entrepreneurs Circle, priority=61, created=2025-08-12 09:16:20, last_txn_id=0>, <Ticket(id=6350, rt_number=55691, queue=Requests, subject=Borgbackup question, ticket_status=closed, client=Kahootz, priority=62, created=2025-08-20 08:26:17, last_txn_id=0>, <Ticket(id=6238, rt_number=55579, queue=Requests, subject=Move database archival script to systemd from cron, ticket_status=closed, client=Top To Toe, priority=42, created=2025-08-04 12:47:07, last_txn_id=0>, <Ticket(id=6319, rt_number=55660, queue=Requests, subject=2nd S3 destination for offsite Borgbackup copy, ticket_status=closed, client=Kahootz, priority=62, created=2025-08-14 19:03:19, last_txn_id=0>, <Ticket(id=6253, rt_number=55594, queue=Requests, subject=Michael Nuttall shared the folder "VPNs" with you, ticket_status=closed, client=Global Brands, priority=41, created=2025-08-07 09:50:41, last_txn_id=0>, <Ticket(id=6364, rt_number=55705, queue=Requests, subject=New users, ticket_status=closed, client=Kahootz, priority=61, created=2025-08-22 09:09:17, last_txn_id=0>, <Ticket(id=6329, rt_number=55670, queue=Requests, subject=gitlab runner resourcing , ticket_status=closed, client=AskBio, priority=61, created=2025-08-18 10:48:50, last_txn_id=0>, <Ticket(id=6231, rt_number=55572, queue=Requests, subject=Quarterly Systems Check, ticket_status=closed, client=STS NHS FT, priority=41, created=2025-08-04 00:00:08, last_txn_id=0>, <Ticket(id=6229, rt_number=55570, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=41, created=2025-08-04 00:00:06, last_txn_id=0>, <Ticket(id=6255, rt_number=55596, queue=Requests, subject=Question about Libreoffice container in k8s on Xray, ticket_status=closed, client=Kahootz, priority=41, created=2025-08-07 10:20:33, last_txn_id=0>, <Ticket(id=6331, rt_number=55672, queue=Requests, subject=Expired password on new user account - urgent, ticket_status=closed, client=Kahootz, priority=61, created=2025-08-18 12:00:35, last_txn_id=0>, <Ticket(id=6256, rt_number=55597, queue=Requests, subject=LDAPS Certificate on vmsvr1/2.trident.lan, ticket_status=closed, client=Trident Honda, priority=2, created=2025-08-07 10:40:09, last_txn_id=0>, <Ticket(id=6470, rt_number=55810, queue=Requests, subject=Question on Borg, ticket_status=closed, client=Kahootz, priority=62, created=2025-09-02 14:38:48, last_txn_id=0>, <Ticket(id=6292, rt_number=55633, queue=Requests, subject=Front system apache upgrades, ticket_status=closed, client=Kahootz, priority=61, created=2025-08-13 09:08:48, last_txn_id=0>, <Ticket(id=6388, rt_number=55729, queue=Requests, subject=package list managed by Puppet, ticket_status=closed, client=Kahootz, priority=3, created=2025-08-26 17:31:27, last_txn_id=0>, <Ticket(id=6391, rt_number=55732, queue=Requests, subject=Postfix issues on new iomart VMs, ticket_status=closed, client=Kahootz, priority=61, created=2025-08-27 09:33:41, last_txn_id=0>, <Ticket(id=6352, rt_number=55693, queue=Requests, subject=OpenCorporates Wildcard Cert Renewed, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-08-20 11:34:52, last_txn_id=0>, <Ticket(id=6457, rt_number=55797, queue=Requests, subject=gitlab container registry api, ticket_status=closed, client=AskBio, priority=42, created=2025-09-01 10:50:52, last_txn_id=0>, <Ticket(id=6322, rt_number=55663, queue=Requests, subject=web.prod.qs1.grvytrn.co.uk multi-domain certificate expiry, ticket_status=closed, client=Gravytrain, priority=43, created=2025-08-15 08:47:06, last_txn_id=0>, <Ticket(id=6403, rt_number=55744, queue=Requests, subject=GitLab Update Available: v18.3.1, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-08-28 09:53:49, last_txn_id=0>, <Ticket(id=6296, rt_number=55637, queue=Requests, subject=GitLab Update Available: v18.2.2, ticket_status=closed, client=eTherapeutics, priority=42, created=2025-08-13 11:59:27, last_txn_id=0>, <Ticket(id=6396, rt_number=55737, queue=Requests, subject=Confidential: CFS, ticket_status=closed, client=Cambridge Flow Solutions, priority=42, created=2025-08-27 14:38:03, last_txn_id=2389515>, <Ticket(id=6390, rt_number=55731, queue=Requests, subject=New User, ticket_status=closed, client=Rotastat, priority=42, created=2025-08-27 08:15:43, last_txn_id=0>, <Ticket(id=6297, rt_number=55638, queue=Requests, subject=GitLab Update Available: v18.2.2, ticket_status=closed, client=Geograph, priority=42, created=2025-08-13 11:59:35, last_txn_id=0>, <Ticket(id=6451, rt_number=55791, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=41, created=2025-09-01 00:00:06, last_txn_id=0>, <Ticket(id=6239, rt_number=55580, queue=Requests, subject=VPN Ports, ticket_status=closed, client=AskBio, priority=62, created=2025-08-04 15:16:05, last_txn_id=0>, <Ticket(id=6300, rt_number=55641, queue=Requests, subject=GitLab Update Available: v18.2.2, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-08-13 15:36:37, last_txn_id=0>, <Ticket(id=6237, rt_number=55578, queue=Requests, subject=Expiring VPN certificates: Server & all clients, ticket_status=closed, client=Top To Toe, priority=44, created=2025-08-04 11:50:12, last_txn_id=0>, <Ticket(id=6356, rt_number=55697, queue=Requests, subject=OC docker-registries branch, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-08-21 09:55:09, last_txn_id=0>, <Ticket(id=6466, rt_number=55806, queue=Requests, subject=WARNING: Cloud: Azure Credential: GitLab on azure.etherapeutics.co.uk, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-09-02 08:23:19, last_txn_id=0>, <Ticket(id=6245, rt_number=55586, queue=Requests, subject=Novadata power maintenance , ticket_status=closed, client=Novadata, priority=42, created=2025-08-05 13:11:40, last_txn_id=0>, <Ticket(id=6358, rt_number=55699, queue=Requests, subject=etx/stage node stability, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-08-21 11:45:18, last_txn_id=0>, <Ticket(id=6477, rt_number=55817, queue=Requests, subject=Interface to see open tickets, ticket_status=closed, client=eTherapeutics, priority=42, created=2025-09-03 13:04:28, last_txn_id=0>, <Ticket(id=6339, rt_number=55680, queue=Requests, subject=prod.gt1./web.prod.qs1.grvytrn.co.uk WordPress Versions, ticket_status=closed, client=Gravytrain, priority=41, created=2025-08-19 08:22:35, last_txn_id=0>, <Ticket(id=6264, rt_number=55605, queue=Requests, subject=UKBF Access, ticket_status=closed, client=BD Group, priority=1, created=2025-08-08 15:18:02, last_txn_id=0>, <Ticket(id=6315, rt_number=55656, queue=Requests, subject=Move Keith's systems to a new client, ticket_status=closed, client=Midnight Hax, priority=43, created=2025-08-14 15:02:03, last_txn_id=0>, <Ticket(id=6307, rt_number=55648, queue=Requests, subject=leonis.novadata.internal failed services, ticket_status=closed, client=Novadata, priority=41, created=2025-08-14 08:20:56, last_txn_id=0>, <Ticket(id=6340, rt_number=55681, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, 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04 Aug - 05 Sep

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COOKIES Variables

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initial_response_report_drilldown.html

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Configure Flask-SQLAlchemy:

Log Messages

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Level	Time	Message	Location
DEBUG	2026-07-10 00:00:15.598517	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598568	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598577	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598583	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598589	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598595	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598599	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598604	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598609	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598613	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598618	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598623	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598628	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598632	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598637	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598642	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598647	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598651	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598656	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598661	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598665	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598670	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598675	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598679	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598683	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598688	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598692	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598697	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598702	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598707	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598712	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598717	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598721	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598726	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598736	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598742	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598747	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598752	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598758	xxx	./services/model.py:838
DEBUG	2026-07-10 00:00:15.598763	xxx	./services/model.py:838