Request response

21 Jul - 22 Aug

RT	Created	Actual/Target response	Client	Subject
55695	20 Aug, 14:59	0h 04m/ 4h 00m	AskBio	PromPT systemd services
55682	19 Aug, 10:10	1h 08m/ 4h 00m	BD Group	UKBF access recovery (consultancy)
55622	12 Aug, 09:16	0h 03m/ 4h 00m	Entrepreneurs Circle	Urgent: Access Termination Request for Usama Muhammad
55488	22 Jul, 16:01	0h 14m/ 4h 00m	ATA Group	FW: ATA SBP : 8000015794
55497	24 Jul, 08:30	0h 01m/ 4h 00m	Geograph	Geograph Gitlab upgrade (18.2.1)
55501	24 Jul, 08:48	0h 05m/ 4h 00m	AskBio	AskBio GitLab upgrade 18.2.1
55691	20 Aug, 08:26	0h 16m/ 4h 00m	Kahootz	Borgbackup question
55579	04 Aug, 12:47	0h 01m/ 4h 00m	Top To Toe	Move database archival script to systemd from cron
55660	14 Aug, 19:03	0h 36m/ 4h 00m	Kahootz	2nd S3 destination for offsite Borgbackup copy
55566	01 Aug, 16:14	0h 07m/ 4h 00m	AskBio	Outages at Askbio
55594	07 Aug, 09:50	0h 15m/ 4h 00m	Global Brands	Michael Nuttall shared the folder "VPNs" with you
55705	22 Aug, 09:09	0h 03m/ 4h 00m	Kahootz	New users
55670	18 Aug, 10:48	0h 11m/ 4h 00m	AskBio	gitlab runner resourcing
55572	04 Aug, 00:00	4h 11m/ 4h 00m	STS NHS FT	Quarterly Systems Check
55570	04 Aug, 00:00	1h 23m/ 4h 00m	Ingeus	Ingeus: login to Azure
55498	24 Jul, 08:33	0h 01m/ 4h 00m	eTherapeutics	ETX Gitlab upgrade (18.2.1)
55596	07 Aug, 10:20	0h 32m/ 4h 00m	Kahootz	Question about Libreoffice container in k8s on Xray
55672	18 Aug, 12:00	0h 03m/ 4h 00m	Kahootz	Expired password on new user account - urgent
55597	07 Aug, 10:40	3d 7h 20m/ 4h 00m	Trident Honda	LDAPS Certificate on vmsvr1/2.trident.lan
55633	13 Aug, 09:08	0h 02m/ 4h 00m	Kahootz	Front system apache upgrades
55693	20 Aug, 11:34	0h 02m/ 4h 00m	OpenCorporates	OpenCorporates Wildcard Cert Renewed
55663	15 Aug, 08:47	0h 08m/ 4h 00m	Gravytrain	web.prod.qs1.grvytrn.co.uk multi-domain certificate expiry
55637	13 Aug, 11:59	0h 54m/ 4h 00m	eTherapeutics	GitLab Update Available: v18.2.2
55638	13 Aug, 11:59	0h 02m/ 4h 00m	Geograph	GitLab Update Available: v18.2.2
55478	22 Jul, 10:31	0h 04m/ 4h 00m	eTherapeutics	Docker Hub access and cache
55580	04 Aug, 15:16	0h 12m/ 4h 00m	AskBio	VPN Ports
55641	13 Aug, 15:36	0h 05m/ 4h 00m	OpenCorporates	GitLab Update Available: v18.2.2
55555	31 Jul, 14:06	0h 13m/ 4h 00m	Entrepreneurs Circle	EC: How to Get Your Business to £100k Months Webinar
55578	04 Aug, 11:50	0h 03m/ 4h 00m	Top To Toe	Expiring VPN certificates: Server & all clients
55697	21 Aug, 09:55	0h 01m/ 4h 00m	OpenCorporates	OC docker-registries branch
55586	05 Aug, 13:11	0h 04m/ 4h 00m	Novadata	Novadata power maintenance
55552	31 Jul, 09:50	0h 21m/ 4h 00m	Global Brands	Michael Nuttall shared the folder "VPNs" with you
55699	21 Aug, 11:45	0h 15m/ 4h 00m	eTherapeutics	etx/stage node stability
55680	19 Aug, 08:22	0h 09m/ 4h 00m	Gravytrain	prod.gt1./web.prod.qs1.grvytrn.co.uk WordPress Versions
55605	08 Aug, 15:18	0h 12m/ 4h 00m	BD Group	UKBF Access
55656	14 Aug, 15:02	4d 4h 41m/ 4h 00m	Midnight Hax	Move Keith's systems to a new client
55648	14 Aug, 08:20	0h 04m/ 4h 00m	Novadata	leonis.novadata.internal failed services
55681	19 Aug, 08:24	0h 08m/ 4h 00m	JISC	OpenAthens server patching
55529	29 Jul, 09:31	0h 14m/ 4h 00m	Lantech	Moodle.ipa.ie upgrade
55530	29 Jul, 10:04	0h 06m/ 4h 00m	Kahootz	Kahootz application migration
55701	21 Aug, 15:40	0h 04m/ 4h 00m	AskBio	Linux Machines
55683	19 Aug, 11:10	0h 00m/ 4h 00m	Kahootz	Wireguard VPN on iomart infra (consultancy)
55547	30 Jul, 16:23	0h 06m/ 4h 00m	OpenCorporates	Retention Periods
55538	29 Jul, 16:02	0h 02m/ 4h 00m	Kahootz	New user accounts on hosting (LDAP) please
55612	11 Aug, 09:34	0h 22m/ 4h 00m	OGT	Disk space
55520	28 Jul, 08:20	0h 05m/ 4h 00m	Entrepreneurs Circle	Re: Re: Introducing Usama and OpenVPN Setup Assistance
55468	21 Jul, 10:00	0h 11m/ 4h 00m	JaeVee	SSL cert for sys.jaevee.co.uk
55490	23 Jul, 09:57	0h 02m/ 4h 00m	Quickline	RADIUS
55477	22 Jul, 08:27	0h 06m/ 4h 00m	Kahootz	Front systems package upgrades
55507	24 Jul, 14:18	0h 26m/ 4h 00m	Kahootz	bullseye-backports release file
55469	21 Jul, 10:15	0h 04m/ 4h 00m	OpenCorporates	Ayhan Setirekli - DevOps
55499	24 Jul, 08:35	0h 02m/ 4h 00m	OpenCorporates	OpenCorporates Gitlab upgrade 18.2.1
55577	04 Aug, 11:43	0h 02m/ 4h 00m	JISC	Expiring VPN server certificate: ath-lin-prx-l0x
55484	22 Jul, 12:38	0h 04m/ 4h 00m	Kahootz	Changing DRBD master for oscar and papa
55617	11 Aug, 13:59	0h 09m/ 4h 00m	Kahootz	New fileservers
55543	30 Jul, 09:50	0h 18m/ 4h 00m	Kahootz	Rebooting Memset front-server VM's today
55686	19 Aug, 12:48	0h 02m/ 4h 00m	Lantech	Moodle Update
55576	10 Jul, 10:33	17d 1h 04m/ 4h 00m	AskBio	Expiring LDAP certificate: edb-lab-skye.askbio.com
55614	11 Aug, 10:21	3d 0h 29m/ 4h 00m	BD Group	UKBF access recovery
55623	12 Aug, 09:29	0h 33m/ 4h 00m	OpenCorporates	https://analysis.opencorporates.com down
55687	19 Aug, 13:06	0h 03m/ 4h 00m	Kahootz	Routing on our new Iomart servers
55473	21 Jul, 16:38	0h 22m/ 4h 00m	Sylvera	Remove Client Sylvera servers from support
55685	19 Aug, 11:45	0h 07m/ 4h 00m	Kahootz	New fileservers question from iomart - urgent
55659	14 Aug, 17:26	0h 02m/ 4h 00m	AskBio	Disk: fstab mounts on talisker.synpromics.com
55521	28 Jul, 09:28	0h 41m/ 4h 00m	JISC	Putting l01 and l02 behind OpenAthens WAF
55664	15 Aug, 09:56	0h 04m/ 4h 00m	OpenCorporates	OC VM Removals
55639	13 Aug, 13:37	0h 03m/ 4h 00m	Kahootz	Wireguard VPN on iomart infra
55471	21 Jul, 12:54	0h 06m/ 4h 00m	ATA Group	Technical onboarding \| Support onboarding
55616	11 Aug, 10:42	0h 09m/ 4h 00m	OGT	OGT OS upgrades (Debian 10)

git hash: master (4425ed35)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	183.740 msec
System CPU time	0.105 msec
Total CPU time	183.845 msec
Elapsed time	208.628 msec
Context switches	137 voluntary, 5 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-08-22&start=2025-07-21
REMOTE_ADDR	10.42.140.187
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-08-22'
'start'	'2025-07-21'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 8, 22), 'start': datetime.date(2025, 7, 21), 'title': 'Request response'}
request	<Request 'http://dashboard.uat.tigr.uk/request_response_report_drilldown?end=2025-08-22&start=2025-07-21' [GET]>
tickets	[<Ticket(id=6354, rt_number=55695, queue=Requests, subject=PromPT systemd services, ticket_status=closed, client=AskBio, priority=62, created=2025-08-20 14:59:06, last_txn_id=0>, <Ticket(id=6341, rt_number=55682, queue=Requests, subject=UKBF access recovery (consultancy), ticket_status=closed, client=BD Group, priority=43, created=2025-08-19 10:10:01, last_txn_id=2391302>, <Ticket(id=6281, rt_number=55622, queue=Requests, subject=Urgent: Access Termination Request for Usama Muhammad, ticket_status=closed, client=Entrepreneurs Circle, priority=61, created=2025-08-12 09:16:20, last_txn_id=0>, <Ticket(id=6101, rt_number=55488, queue=Requests, subject=FW: ATA SBP : 8000015794, ticket_status=closed, client=ATA Group, priority=41, created=2025-07-22 16:01:11, last_txn_id=0>, <Ticket(id=6110, rt_number=55497, queue=Requests, subject=Geograph Gitlab upgrade (18.2.1), ticket_status=closed, client=Geograph, priority=41, created=2025-07-24 08:30:49, last_txn_id=0>, <Ticket(id=6114, rt_number=55501, queue=Requests, subject=AskBio GitLab upgrade 18.2.1, ticket_status=closed, client=AskBio, priority=61, created=2025-07-24 08:48:50, last_txn_id=0>, <Ticket(id=6350, rt_number=55691, queue=Requests, subject=Borgbackup question, ticket_status=closed, client=Kahootz, priority=62, created=2025-08-20 08:26:17, last_txn_id=0>, <Ticket(id=6238, rt_number=55579, queue=Requests, subject=Move database archival script to systemd from cron, ticket_status=closed, client=Top To Toe, priority=42, created=2025-08-04 12:47:07, last_txn_id=0>, <Ticket(id=6319, rt_number=55660, queue=Requests, subject=2nd S3 destination for offsite Borgbackup copy, ticket_status=closed, client=Kahootz, priority=62, created=2025-08-14 19:03:19, last_txn_id=0>, <Ticket(id=6225, rt_number=55566, queue=Requests, subject=Outages at Askbio, ticket_status=closed, client=AskBio, priority=62, created=2025-08-01 16:14:15, last_txn_id=0>, <Ticket(id=6253, rt_number=55594, queue=Requests, subject=Michael Nuttall shared the folder "VPNs" with you, ticket_status=closed, client=Global Brands, priority=41, created=2025-08-07 09:50:41, last_txn_id=0>, <Ticket(id=6364, rt_number=55705, queue=Requests, subject=New users, ticket_status=closed, client=Kahootz, priority=61, created=2025-08-22 09:09:17, last_txn_id=0>, <Ticket(id=6329, rt_number=55670, queue=Requests, subject=gitlab runner resourcing , ticket_status=closed, client=AskBio, priority=61, created=2025-08-18 10:48:50, last_txn_id=0>, <Ticket(id=6231, rt_number=55572, queue=Requests, subject=Quarterly Systems Check, ticket_status=closed, client=STS NHS FT, priority=41, created=2025-08-04 00:00:08, last_txn_id=0>, <Ticket(id=6229, rt_number=55570, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=41, created=2025-08-04 00:00:06, last_txn_id=0>, <Ticket(id=6111, rt_number=55498, queue=Requests, subject=ETX Gitlab upgrade (18.2.1), ticket_status=closed, client=eTherapeutics, priority=41, created=2025-07-24 08:33:17, last_txn_id=0>, <Ticket(id=6255, rt_number=55596, queue=Requests, subject=Question about Libreoffice container in k8s on Xray, ticket_status=closed, client=Kahootz, priority=41, created=2025-08-07 10:20:33, last_txn_id=0>, <Ticket(id=6331, rt_number=55672, queue=Requests, subject=Expired password on new user account - urgent, ticket_status=closed, client=Kahootz, priority=61, created=2025-08-18 12:00:35, last_txn_id=0>, <Ticket(id=6256, rt_number=55597, queue=Requests, subject=LDAPS Certificate on vmsvr1/2.trident.lan, ticket_status=closed, client=Trident Honda, priority=2, created=2025-08-07 10:40:09, last_txn_id=0>, <Ticket(id=6292, rt_number=55633, queue=Requests, subject=Front system apache upgrades, ticket_status=closed, client=Kahootz, priority=61, created=2025-08-13 09:08:48, last_txn_id=0>, <Ticket(id=6352, rt_number=55693, queue=Requests, subject=OpenCorporates Wildcard Cert Renewed, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-08-20 11:34:52, last_txn_id=0>, <Ticket(id=6322, rt_number=55663, queue=Requests, subject=web.prod.qs1.grvytrn.co.uk multi-domain certificate expiry, ticket_status=closed, client=Gravytrain, priority=43, created=2025-08-15 08:47:06, last_txn_id=0>, <Ticket(id=6296, rt_number=55637, queue=Requests, subject=GitLab Update Available: v18.2.2, ticket_status=closed, client=eTherapeutics, priority=42, created=2025-08-13 11:59:27, last_txn_id=0>, <Ticket(id=6297, rt_number=55638, queue=Requests, subject=GitLab Update Available: v18.2.2, ticket_status=closed, client=Geograph, priority=42, created=2025-08-13 11:59:35, last_txn_id=0>, <Ticket(id=6091, rt_number=55478, queue=Requests, subject=Docker Hub access and cache, ticket_status=closed, client=eTherapeutics, priority=45, created=2025-07-22 10:31:44, last_txn_id=2371703>, <Ticket(id=6239, rt_number=55580, queue=Requests, subject=VPN Ports, ticket_status=closed, client=AskBio, priority=62, created=2025-08-04 15:16:05, last_txn_id=0>, <Ticket(id=6300, rt_number=55641, queue=Requests, subject=GitLab Update Available: v18.2.2, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-08-13 15:36:37, last_txn_id=0>, <Ticket(id=6200, rt_number=55555, queue=Requests, subject=EC: How to Get Your Business to £100k Months Webinar, ticket_status=closed, client=Entrepreneurs Circle, priority=62, created=2025-07-31 14:06:27, last_txn_id=2379641>, <Ticket(id=6237, rt_number=55578, queue=Requests, subject=Expiring VPN certificates: Server & all clients, ticket_status=closed, client=Top To Toe, priority=44, created=2025-08-04 11:50:12, last_txn_id=0>, <Ticket(id=6356, rt_number=55697, queue=Requests, subject=OC docker-registries branch, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-08-21 09:55:09, last_txn_id=0>, <Ticket(id=6245, rt_number=55586, queue=Requests, subject=Novadata power maintenance , ticket_status=closed, client=Novadata, priority=42, created=2025-08-05 13:11:40, last_txn_id=0>, <Ticket(id=6197, rt_number=55552, queue=Requests, subject=Michael Nuttall shared the folder "VPNs" with you, ticket_status=closed, client=Global Brands, priority=42, created=2025-07-31 09:50:13, last_txn_id=0>, <Ticket(id=6358, rt_number=55699, queue=Requests, subject=etx/stage node stability, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-08-21 11:45:18, last_txn_id=0>, <Ticket(id=6339, rt_number=55680, queue=Requests, subject=prod.gt1./web.prod.qs1.grvytrn.co.uk WordPress Versions, ticket_status=closed, client=Gravytrain, priority=41, created=2025-08-19 08:22:35, last_txn_id=0>, <Ticket(id=6264, rt_number=55605, queue=Requests, subject=UKBF Access, ticket_status=closed, client=BD Group, priority=1, created=2025-08-08 15:18:02, last_txn_id=0>, <Ticket(id=6315, rt_number=55656, queue=Requests, subject=Move Keith's systems to a new client, ticket_status=closed, client=Midnight Hax, priority=43, created=2025-08-14 15:02:03, last_txn_id=0>, <Ticket(id=6307, rt_number=55648, queue=Requests, subject=leonis.novadata.internal failed services, ticket_status=closed, client=Novadata, priority=41, created=2025-08-14 08:20:56, last_txn_id=0>, <Ticket(id=6340, rt_number=55681, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=62, created=2025-08-19 08:24:12, last_txn_id=0>, <Ticket(id=6174, rt_number=55529, queue=Requests, subject=Moodle.ipa.ie upgrade, ticket_status=closed, client=Lantech, priority=42, created=2025-07-29 09:31:09, last_txn_id=0>, <Ticket(id=6175, rt_number=55530, queue=Requests, subject=Kahootz application migration , ticket_status=closed, client=Kahootz, priority=64, created=2025-07-29 10:04:50, last_txn_id=2379595>, <Ticket(id=6360, rt_number=55701, queue=Requests, subject=Linux Machines, ticket_status=closed, client=AskBio, priority=62, created=2025-08-21 15:40:06, last_txn_id=0>, <Ticket(id=6342, rt_number=55683, queue=Requests, subject=Wireguard VPN on iomart infra (consultancy) , ticket_status=closed, client=Kahootz, priority=62, created=2025-08-19 11:10:01, last_txn_id=0>, <Ticket(id=6192, rt_number=55547, queue=Requests, subject=Retention Periods, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-07-30 16:23:07, last_txn_id=0>, <Ticket(id=6183, rt_number=55538, queue=Requests, subject=New user accounts on hosting (LDAP) please, ticket_status=closed, client=Kahootz, priority=62, created=2025-07-29 16:02:33, last_txn_id=0>, <Ticket(id=6271, rt_number=55612, queue=Requests, subject=Disk space, ticket_status=closed, client=OGT, priority=61, created=2025-08-11 09:34:14, last_txn_id=0>, <Ticket(id=6133, rt_number=55520, queue=Requests, subject=Re: Re: Introducing Usama and OpenVPN Setup Assistance, ticket_status=closed, client=Entrepreneurs Circle, priority=61, created=2025-07-28 08:20:57, last_txn_id=0>, <Ticket(id=6081, rt_number=55468, queue=Requests, subject=SSL cert for sys.jaevee.co.uk, ticket_status=closed, client=JaeVee, priority=41, created=2025-07-21 10:00:30, last_txn_id=0>, <Ticket(id=6103, rt_number=55490, queue=Requests, subject=RADIUS, ticket_status=closed, client=Quickline, priority=61, created=2025-07-23 09:57:53, last_txn_id=0>, <Ticket(id=6090, rt_number=55477, queue=Requests, subject=Front systems package upgrades, ticket_status=closed, client=Kahootz, priority=61, created=2025-07-22 08:27:28, last_txn_id=0>, <Ticket(id=6120, rt_number=55507, queue=Requests, subject=bullseye-backports release file, ticket_status=closed, client=Kahootz, priority=61, created=2025-07-24 14:18:40, last_txn_id=0>, <Ticket(id=6082, rt_number=55469, queue=Requests, subject=Ayhan Setirekli - DevOps, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-07-21 10:15:41, last_txn_id=2370943>, <Ticket(id=6112, rt_number=55499, queue=Requests, subject=OpenCorporates Gitlab upgrade 18.2.1, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-07-24 08:35:35, last_txn_id=0>, <Ticket(id=6236, rt_number=55577, queue=Requests, subject=Expiring VPN server certificate: ath-lin-prx-l0x, ticket_status=closed, client=JISC, priority=63, created=2025-08-04 11:43:50, last_txn_id=0>, <Ticket(id=6097, rt_number=55484, queue=Requests, subject=Changing DRBD master for oscar and papa, ticket_status=closed, client=Kahootz, priority=63, created=2025-07-22 12:38:26, last_txn_id=0>, <Ticket(id=6276, rt_number=55617, queue=Requests, subject=New fileservers, ticket_status=closed, client=Kahootz, priority=61, created=2025-08-11 13:59:50, last_txn_id=0>, <Ticket(id=6188, rt_number=55543, queue=Requests, subject=Rebooting Memset front-server VM's today, ticket_status=closed, client=Kahootz, priority=61, created=2025-07-30 09:50:52, last_txn_id=0>, <Ticket(id=6345, rt_number=55686, queue=Requests, subject=Moodle Update, ticket_status=closed, client=Lantech, priority=21, created=2025-08-19 12:48:58, last_txn_id=0>, <Ticket(id=6235, rt_number=55576, queue=Requests, subject=Expiring LDAP certificate: edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=63, created=2025-07-10 10:33:14, last_txn_id=2379731>, <Ticket(id=6273, rt_number=55614, queue=Requests, subject=UKBF access recovery, ticket_status=closed, client=BD Group, priority=4, created=2025-08-11 10:21:41, last_txn_id=0>, <Ticket(id=6282, rt_number=55623, queue=Requests, subject=https://analysis.opencorporates.com down, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-08-12 09:29:32, last_txn_id=0>, <Ticket(id=6346, rt_number=55687, queue=Requests, subject=Routing on our new Iomart servers, ticket_status=closed, client=Kahootz, priority=62, created=2025-08-19 13:06:54, last_txn_id=0>, <Ticket(id=6086, rt_number=55473, queue=Requests, subject=Remove Client Sylvera servers from support, ticket_status=closed, client=Sylvera, priority=3, created=2025-07-21 16:38:09, last_txn_id=0>, <Ticket(id=6344, rt_number=55685, queue=Requests, subject=New fileservers question from iomart - urgent, ticket_status=closed, client=Kahootz, priority=61, created=2025-08-19 11:45:41, last_txn_id=0>, <Ticket(id=6318, rt_number=55659, queue=Requests, subject=Disk: fstab mounts on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=63, created=2025-08-14 17:26:14, last_txn_id=0>, <Ticket(id=6134, rt_number=55521, queue=Requests, subject=Putting l01 and l02 behind OpenAthens WAF, ticket_status=closed, client=JISC, priority=66, created=2025-07-28 09:28:44, last_txn_id=2380256>, <Ticket(id=6323, rt_number=55664, queue=Requests, subject=OC VM Removals, ticket_status=closed, client=OpenCorporates, priority=46, created=2025-08-15 09:56:07, last_txn_id=0>, <Ticket(id=6298, rt_number=55639, queue=Requests, subject=Wireguard VPN on iomart infra, ticket_status=closed, client=Kahootz, priority=65, created=2025-08-13 13:37:34, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=stalled, client=OGT, priority=52, created=2025-08-11 10:42:34, last_txn_id=0>]

Request response

21 Jul - 22 Aug

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

initial_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-29 14:50:15.520436	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520545	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520562	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520572	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520580	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520586	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520593	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520600	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520606	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520613	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520619	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520625	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520632	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520638	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520645	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520651	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520657	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520663	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520670	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520677	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520683	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520690	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520697	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520703	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520710	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520717	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520724	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520730	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520737	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520743	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520750	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520756	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520762	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520769	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520775	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520781	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520787	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520794	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520800	xxx	./services/model.py:838
DEBUG	2026-03-29 14:50:15.520806	xxx	./services/model.py:838