Request response

07 Jul - 08 Aug

RT	Created	Actual/Target response	Client	Subject
55422	14 Jul, 10:49	0h 07m/ 4h 00m	Geograph	Fwd: Geograph Project \| Failed pipeline for british-isles \| f4636c1b
55488	22 Jul, 16:01	0h 14m/ 4h 00m	ATA Group	FW: ATA SBP : 8000015794
55497	24 Jul, 08:30	0h 01m/ 4h 00m	Geograph	Geograph Gitlab upgrade (18.2.1)
55501	24 Jul, 08:48	0h 05m/ 4h 00m	AskBio	AskBio GitLab upgrade 18.2.1
55579	04 Aug, 12:47	0h 01m/ 4h 00m	Top To Toe	Move database archival script to systemd from cron
55566	01 Aug, 16:14	0h 07m/ 4h 00m	AskBio	Outages at Askbio
55594	07 Aug, 09:50	0h 15m/ 4h 00m	Global Brands	Michael Nuttall shared the folder "VPNs" with you
55572	04 Aug, 00:00	4h 11m/ 4h 00m	STS NHS FT	Quarterly Systems Check
55570	04 Aug, 00:00	1h 23m/ 4h 00m	Ingeus	Ingeus: login to Azure
55498	24 Jul, 08:33	0h 01m/ 4h 00m	eTherapeutics	ETX Gitlab upgrade (18.2.1)
55596	07 Aug, 10:20	0h 32m/ 4h 00m	Kahootz	Question about Libreoffice container in k8s on Xray
55597	07 Aug, 10:40	3d 7h 20m/ 4h 00m	Trident Honda	LDAPS Certificate on vmsvr1/2.trident.lan
55395	10 Jul, 08:54	0h 06m/ 4h 00m	ITC Compliance	Disaster recovery plan
55478	22 Jul, 10:31	0h 04m/ 4h 00m	eTherapeutics	Docker Hub access and cache
55426	14 Jul, 15:34	0h 17m/ 4h 00m	NFW	New IP Address
55580	04 Aug, 15:16	0h 12m/ 4h 00m	AskBio	VPN Ports
55555	31 Jul, 14:06	0h 13m/ 4h 00m	Entrepreneurs Circle	EC: How to Get Your Business to £100k Months Webinar
55578	04 Aug, 11:50	0h 03m/ 4h 00m	Top To Toe	Expiring VPN certificates: Server & all clients
55586	05 Aug, 13:11	0h 04m/ 4h 00m	Novadata	Novadata power maintenance
55552	31 Jul, 09:50	0h 21m/ 4h 00m	Global Brands	Michael Nuttall shared the folder "VPNs" with you
55605	08 Aug, 15:18	0h 12m/ 4h 00m	BD Group	UKBF Access
55529	29 Jul, 09:31	0h 14m/ 4h 00m	Lantech	Moodle.ipa.ie upgrade
55408	10 Jul, 16:52	0h 19m/ 4h 00m	Kahootz	Packages from old kernel series
55530	29 Jul, 10:04	0h 06m/ 4h 00m	Kahootz	Kahootz application migration
55547	30 Jul, 16:23	0h 06m/ 4h 00m	OpenCorporates	Retention Periods
55538	29 Jul, 16:02	0h 02m/ 4h 00m	Kahootz	New user accounts on hosting (LDAP) please
55391	09 Jul, 11:43	0h 21m/ 4h 00m	Reigate College	SSL Certificates
55397	10 Jul, 09:51	0h 24m/ 4h 00m	Global Brands	Additional RemoteUser VPN configs
55394	10 Jul, 08:52	0h 05m/ 4h 00m	ITC Compliance	Password reset request
55425	14 Jul, 13:46	0h 04m/ 4h 00m	AskBio	/weka on Macleod
55400	10 Jul, 10:31	0h 03m/ 4h 00m	eTherapeutics	ETX Gitlab upgrade (18.1.2)
55403	10 Jul, 10:37	0h 03m/ 4h 00m	Geograph	Geograph Gitlab upgrade (18.1.2)
55520	28 Jul, 08:20	0h 05m/ 4h 00m	Entrepreneurs Circle	Re: Re: Introducing Usama and OpenVPN Setup Assistance
55402	10 Jul, 10:34	0h 01m/ 4h 00m	OpenCorporates	OpenCorporates Gitlab upgrade 18.1.2
55405	10 Jul, 10:43	0h 06m/ 4h 00m	Global Brands	Expiring CA \| Remote User VPN
55387	08 Jul, 14:16	0h 03m/ 4h 00m	AskBio	Backups for PromPT, gitlab etc
55393	10 Jul, 08:40	0h 08m/ 4h 00m	ITC Compliance	User removal
55406	10 Jul, 12:54	0h 13m/ 4h 00m	AskBio	Weka file versioning
55468	21 Jul, 10:00	0h 11m/ 4h 00m	JaeVee	SSL cert for sys.jaevee.co.uk
55490	23 Jul, 09:57	0h 02m/ 4h 00m	Quickline	RADIUS
55371	07 Jul, 00:00	1h 33m/ 4h 00m	Ingeus	Ingeus: login to Azure
55423	14 Jul, 11:18	0h 13m/ 4h 00m	AskBio	libclang
55440	16 Jul, 00:00	1h 56m/ 4h 00m	Sucden	Sucden Patching Cycle
55452	17 Jul, 13:03	0h 12m/ 4h 00m	Cirencester College	User creation request
55449	17 Jul, 09:03	0h 09m/ 4h 00m	Cirencester College	Wildcard SSL/TLS .cirencester.ac.uk expiry
55404	10 Jul, 10:38	0h 01m/ 4h 00m	Azura	Expiring certificates \| ford3,4,5.opentrk.com
55477	22 Jul, 08:27	0h 06m/ 4h 00m	Kahootz	Front systems package upgrades
55507	24 Jul, 14:18	0h 26m/ 4h 00m	Kahootz	bullseye-backports release file
55469	21 Jul, 10:15	0h 04m/ 4h 00m	OpenCorporates	Ayhan Setirekli - DevOps
55499	24 Jul, 08:35	0h 02m/ 4h 00m	OpenCorporates	OpenCorporates Gitlab upgrade 18.2.1
55577	04 Aug, 11:43	0h 02m/ 4h 00m	JISC	Expiring VPN server certificate: ath-lin-prx-l0x
55444	16 Jul, 11:11	0h 03m/ 4h 00m	Gravytrain	All sites down on web.prod.bf2.bedfordinsurance.co.uk
55484	22 Jul, 12:38	0h 04m/ 4h 00m	Kahootz	Changing DRBD master for oscar and papa
55458	18 Jul, 10:49	0h 14m/ 4h 00m	OpenCorporates	Turn off events-search
55446	16 Jul, 13:59	0h 30m/ 4h 00m	Novadata	FW: Your AWS CloudShell data is scheduled for deletion on July 26, 2025 [AWS Account: 542772753301]
55543	30 Jul, 09:50	0h 18m/ 4h 00m	Kahootz	Rebooting Memset front-server VM's today
55385	08 Jul, 08:44	0h 05m/ 4h 00m	OpenCorporates	zcluster1/2 puppet certificate expiry
55576	10 Jul, 10:33	17d 1h 04m/ 4h 00m	AskBio	Expiring LDAP certificate: edb-lab-skye.askbio.com
55473	21 Jul, 16:38	0h 22m/ 4h 00m	Sylvera	Remove Client Sylvera servers from support
55433	15 Jul, 09:57	0h 10m/ 4h 00m	JISC	OpenAthens server patching
55521	28 Jul, 09:28	0h 41m/ 4h 00m	JISC	Putting l01 and l02 behind OpenAthens WAF
55378	07 Jul, 12:36	0h 04m/ 4h 00m	Sucden	Qualys Vulnerabilities - Log4j / Redhat OpenJDK
55471	21 Jul, 12:54	0h 06m/ 4h 00m	ATA Group	Technical onboarding \| Support onboarding

git hash: master (20bf0187)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	105.318 msec
System CPU time	8.151 msec
Total CPU time	113.469 msec
Elapsed time	133.880 msec
Context switches	40 voluntary, 44 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-08-08&start=2025-07-07
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-08-08'
'start'	'2025-07-07'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 8, 8), 'start': datetime.date(2025, 7, 7), 'title': 'Request response'}
request	<Request 'http://dashboard.uat.tigr.uk/request_response_report_drilldown?end=2025-08-08&start=2025-07-07' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6035, rt_number=55422, queue=Requests, subject=Fwd: Geograph Project \| Failed pipeline for british-isles \| f4636c1b, ticket_status=closed, client=Geograph, priority=42, created=2025-07-14 10:49:32, last_txn_id=0>, <Ticket(id=6101, rt_number=55488, queue=Requests, subject=FW: ATA SBP : 8000015794, ticket_status=closed, client=ATA Group, priority=41, created=2025-07-22 16:01:11, last_txn_id=0>, <Ticket(id=6110, rt_number=55497, queue=Requests, subject=Geograph Gitlab upgrade (18.2.1), ticket_status=closed, client=Geograph, priority=41, created=2025-07-24 08:30:49, last_txn_id=0>, <Ticket(id=6114, rt_number=55501, queue=Requests, subject=AskBio GitLab upgrade 18.2.1, ticket_status=closed, client=AskBio, priority=61, created=2025-07-24 08:48:50, last_txn_id=0>, <Ticket(id=6238, rt_number=55579, queue=Requests, subject=Move database archival script to systemd from cron, ticket_status=closed, client=Top To Toe, priority=42, created=2025-08-04 12:47:07, last_txn_id=0>, <Ticket(id=6225, rt_number=55566, queue=Requests, subject=Outages at Askbio, ticket_status=closed, client=AskBio, priority=62, created=2025-08-01 16:14:15, last_txn_id=0>, <Ticket(id=6253, rt_number=55594, queue=Requests, subject=Michael Nuttall shared the folder "VPNs" with you, ticket_status=closed, client=Global Brands, priority=41, created=2025-08-07 09:50:41, last_txn_id=0>, <Ticket(id=6231, rt_number=55572, queue=Requests, subject=Quarterly Systems Check, ticket_status=closed, client=STS NHS FT, priority=41, created=2025-08-04 00:00:08, last_txn_id=0>, <Ticket(id=6229, rt_number=55570, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=41, created=2025-08-04 00:00:06, last_txn_id=0>, <Ticket(id=6111, rt_number=55498, queue=Requests, subject=ETX Gitlab upgrade (18.2.1), ticket_status=closed, client=eTherapeutics, priority=41, created=2025-07-24 08:33:17, last_txn_id=0>, <Ticket(id=6255, rt_number=55596, queue=Requests, subject=Question about Libreoffice container in k8s on Xray, ticket_status=closed, client=Kahootz, priority=41, created=2025-08-07 10:20:33, last_txn_id=0>, <Ticket(id=6256, rt_number=55597, queue=Requests, subject=LDAPS Certificate on vmsvr1/2.trident.lan, ticket_status=closed, client=Trident Honda, priority=2, created=2025-08-07 10:40:09, last_txn_id=0>, <Ticket(id=6008, rt_number=55395, queue=Requests, subject=Disaster recovery plan, ticket_status=closed, client=ITC Compliance, priority=62, created=2025-07-10 08:54:37, last_txn_id=0>, <Ticket(id=6091, rt_number=55478, queue=Requests, subject=Docker Hub access and cache, ticket_status=closed, client=eTherapeutics, priority=45, created=2025-07-22 10:31:44, last_txn_id=2371703>, <Ticket(id=6039, rt_number=55426, queue=Requests, subject=New IP Address, ticket_status=closed, client=NFW, priority=41, created=2025-07-14 15:34:26, last_txn_id=0>, <Ticket(id=6239, rt_number=55580, queue=Requests, subject=VPN Ports, ticket_status=closed, client=AskBio, priority=62, created=2025-08-04 15:16:05, last_txn_id=0>, <Ticket(id=6200, rt_number=55555, queue=Requests, subject=EC: How to Get Your Business to £100k Months Webinar, ticket_status=closed, client=Entrepreneurs Circle, priority=62, created=2025-07-31 14:06:27, last_txn_id=2379641>, <Ticket(id=6237, rt_number=55578, queue=Requests, subject=Expiring VPN certificates: Server & all clients, ticket_status=closed, client=Top To Toe, priority=44, created=2025-08-04 11:50:12, last_txn_id=0>, <Ticket(id=6245, rt_number=55586, queue=Requests, subject=Novadata power maintenance , ticket_status=closed, client=Novadata, priority=42, created=2025-08-05 13:11:40, last_txn_id=0>, <Ticket(id=6197, rt_number=55552, queue=Requests, subject=Michael Nuttall shared the folder "VPNs" with you, ticket_status=closed, client=Global Brands, priority=42, created=2025-07-31 09:50:13, last_txn_id=0>, <Ticket(id=6264, rt_number=55605, queue=Requests, subject=UKBF Access, ticket_status=closed, client=BD Group, priority=1, created=2025-08-08 15:18:02, last_txn_id=0>, <Ticket(id=6174, rt_number=55529, queue=Requests, subject=Moodle.ipa.ie upgrade, ticket_status=closed, client=Lantech, priority=42, created=2025-07-29 09:31:09, last_txn_id=0>, <Ticket(id=6021, rt_number=55408, queue=Requests, subject=Packages from old kernel series, ticket_status=closed, client=Kahootz, priority=62, created=2025-07-10 16:52:19, last_txn_id=0>, <Ticket(id=6175, rt_number=55530, queue=Requests, subject=Kahootz application migration , ticket_status=closed, client=Kahootz, priority=64, created=2025-07-29 10:04:50, last_txn_id=2379595>, <Ticket(id=6192, rt_number=55547, queue=Requests, subject=Retention Periods, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-07-30 16:23:07, last_txn_id=0>, <Ticket(id=6183, rt_number=55538, queue=Requests, subject=New user accounts on hosting (LDAP) please, ticket_status=closed, client=Kahootz, priority=62, created=2025-07-29 16:02:33, last_txn_id=0>, <Ticket(id=6003, rt_number=55391, queue=Requests, subject=SSL Certificates, ticket_status=closed, client=Reigate College, priority=41, created=2025-07-09 11:43:38, last_txn_id=2367497>, <Ticket(id=6010, rt_number=55397, queue=Requests, subject=Additional RemoteUser VPN configs, ticket_status=closed, client=Global Brands, priority=44, created=2025-07-10 09:51:06, last_txn_id=0>, <Ticket(id=6007, rt_number=55394, queue=Requests, subject=Password reset request, ticket_status=closed, client=ITC Compliance, priority=61, created=2025-07-10 08:52:20, last_txn_id=0>, <Ticket(id=6038, rt_number=55425, queue=Requests, subject=/weka on Macleod, ticket_status=closed, client=AskBio, priority=61, created=2025-07-14 13:46:24, last_txn_id=0>, <Ticket(id=6013, rt_number=55400, queue=Requests, subject=ETX Gitlab upgrade (18.1.2), ticket_status=closed, client=eTherapeutics, priority=41, created=2025-07-10 10:31:21, last_txn_id=0>, <Ticket(id=6016, rt_number=55403, queue=Requests, subject=Geograph Gitlab upgrade (18.1.2), ticket_status=closed, client=Geograph, priority=41, created=2025-07-10 10:37:02, last_txn_id=0>, <Ticket(id=6133, rt_number=55520, queue=Requests, subject=Re: Re: Introducing Usama and OpenVPN Setup Assistance, ticket_status=closed, client=Entrepreneurs Circle, priority=61, created=2025-07-28 08:20:57, last_txn_id=0>, <Ticket(id=6015, rt_number=55402, queue=Requests, subject=OpenCorporates Gitlab upgrade 18.1.2, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-07-10 10:34:47, last_txn_id=0>, <Ticket(id=6018, rt_number=55405, queue=Requests, subject=Expiring CA \| Remote User VPN, ticket_status=closed, client=Global Brands, priority=45, created=2025-07-10 10:43:28, last_txn_id=2382634>, <Ticket(id=5999, rt_number=55387, queue=Requests, subject=Backups for PromPT, gitlab etc, ticket_status=closed, client=AskBio, priority=62, created=2025-07-08 14:16:41, last_txn_id=0>, <Ticket(id=6006, rt_number=55393, queue=Requests, subject=User removal, ticket_status=closed, client=ITC Compliance, priority=61, created=2025-07-10 08:40:49, last_txn_id=0>, <Ticket(id=6019, rt_number=55406, queue=Requests, subject=Weka file versioning, ticket_status=closed, client=AskBio, priority=61, created=2025-07-10 12:54:06, last_txn_id=0>, <Ticket(id=6081, rt_number=55468, queue=Requests, subject=SSL cert for sys.jaevee.co.uk, ticket_status=closed, client=JaeVee, priority=41, created=2025-07-21 10:00:30, last_txn_id=0>, <Ticket(id=6103, rt_number=55490, queue=Requests, subject=RADIUS, ticket_status=closed, client=Quickline, priority=61, created=2025-07-23 09:57:53, last_txn_id=0>, <Ticket(id=5983, rt_number=55371, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=42, created=2025-07-07 00:00:08, last_txn_id=0>, <Ticket(id=6036, rt_number=55423, queue=Requests, subject=libclang, ticket_status=closed, client=AskBio, priority=41, created=2025-07-14 11:18:25, last_txn_id=0>, <Ticket(id=6053, rt_number=55440, queue=Requests, subject=Sucden Patching Cycle, ticket_status=closed, client=Sucden, priority=61, created=2025-07-16 00:00:05, last_txn_id=0>, <Ticket(id=6065, rt_number=55452, queue=Requests, subject=User creation request, ticket_status=closed, client=Cirencester College, priority=41, created=2025-07-17 13:03:36, last_txn_id=0>, <Ticket(id=6062, rt_number=55449, queue=Requests, subject=Wildcard SSL/TLS .cirencester.ac.uk expiry, ticket_status=closed, client=Cirencester College, priority=42, created=2025-07-17 09:03:28, last_txn_id=0>, <Ticket(id=6017, rt_number=55404, queue=Requests, subject=Expiring certificates \| ford3,4,5.opentrk.com, ticket_status=closed, client=Azura, priority=42, created=2025-07-10 10:38:37, last_txn_id=0>, <Ticket(id=6090, rt_number=55477, queue=Requests, subject=Front systems package upgrades, ticket_status=closed, client=Kahootz, priority=61, created=2025-07-22 08:27:28, last_txn_id=0>, <Ticket(id=6120, rt_number=55507, queue=Requests, subject=bullseye-backports release file, ticket_status=closed, client=Kahootz, priority=61, created=2025-07-24 14:18:40, last_txn_id=0>, <Ticket(id=6082, rt_number=55469, queue=Requests, subject=Ayhan Setirekli - DevOps, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-07-21 10:15:41, last_txn_id=2370943>, <Ticket(id=6112, rt_number=55499, queue=Requests, subject=OpenCorporates Gitlab upgrade 18.2.1, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-07-24 08:35:35, last_txn_id=0>, <Ticket(id=6236, rt_number=55577, queue=Requests, subject=Expiring VPN server certificate: ath-lin-prx-l0x, ticket_status=closed, client=JISC, priority=63, created=2025-08-04 11:43:50, last_txn_id=0>, <Ticket(id=6057, rt_number=55444, queue=Requests, subject=All sites down on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=45, created=2025-07-16 11:11:13, last_txn_id=0>, <Ticket(id=6097, rt_number=55484, queue=Requests, subject=Changing DRBD master for oscar and papa, ticket_status=closed, client=Kahootz, priority=63, created=2025-07-22 12:38:26, last_txn_id=0>, <Ticket(id=6071, rt_number=55458, queue=Requests, subject=Turn off events-search, ticket_status=closed, client=OpenCorporates, priority=63, created=2025-07-18 10:49:24, last_txn_id=0>, <Ticket(id=6059, rt_number=55446, queue=Requests, subject=FW: Your AWS CloudShell data is scheduled for deletion on July 26, 2025 [AWS Account: 542772753301], ticket_status=closed, client=Novadata, priority=41, created=2025-07-16 13:59:26, last_txn_id=0>, <Ticket(id=6188, rt_number=55543, queue=Requests, subject=Rebooting Memset front-server VM's today, ticket_status=closed, client=Kahootz, priority=61, created=2025-07-30 09:50:52, last_txn_id=0>, <Ticket(id=5997, rt_number=55385, queue=Requests, subject=zcluster1/2 puppet certificate expiry, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-07-08 08:44:12, last_txn_id=0>, <Ticket(id=6235, rt_number=55576, queue=Requests, subject=Expiring LDAP certificate: edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=63, created=2025-07-10 10:33:14, last_txn_id=2379731>, <Ticket(id=6086, rt_number=55473, queue=Requests, subject=Remove Client Sylvera servers from support, ticket_status=closed, client=Sylvera, priority=3, created=2025-07-21 16:38:09, last_txn_id=0>, <Ticket(id=6046, rt_number=55433, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=62, created=2025-07-15 09:57:44, last_txn_id=0>, <Ticket(id=6134, rt_number=55521, queue=Requests, subject=Putting l01 and l02 behind OpenAthens WAF, ticket_status=closed, client=JISC, priority=66, created=2025-07-28 09:28:44, last_txn_id=2380256>, <Ticket(id=5990, rt_number=55378, queue=Requests, subject=Qualys Vulnerabilities - Log4j / Redhat OpenJDK, ticket_status=closed, client=Sucden, priority=67, created=2025-07-07 12:36:42, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>]

Request response

07 Jul - 08 Aug

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initial_response_report_drilldown.html

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Configure Flask-SQLAlchemy:

Log Messages

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Level	Time	Message	Location
DEBUG	2025-12-08 08:43:54.427081	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427129	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427140	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427148	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427155	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427168	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427174	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427180	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427185	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427191	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427197	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427202	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427208	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427215	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427220	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427226	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427232	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427239	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427244	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427250	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427258	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427264	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427270	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427276	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427283	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427290	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427296	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427303	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427309	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427315	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427320	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427325	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427337	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427346	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427353	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427359	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427365	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427373	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427381	xxx	./services/model.py:838
DEBUG	2025-12-08 08:43:54.427389	xxx	./services/model.py:838