Request response

28 Jul - 01 Aug

RT	Created	Actual/Target response	Client	Subject
55566	01 Aug, 16:14	0h 07m/ 4h 00m	AskBio	Outages at Askbio
55555	31 Jul, 14:06	0h 13m/ 4h 00m	Entrepreneurs Circle	EC: How to Get Your Business to £100k Months Webinar
55552	31 Jul, 09:50	0h 21m/ 4h 00m	Global Brands	Michael Nuttall shared the folder "VPNs" with you
55529	29 Jul, 09:31	0h 14m/ 4h 00m	Lantech	Moodle.ipa.ie upgrade
55530	29 Jul, 10:04	0h 06m/ 4h 00m	Kahootz	Kahootz application migration
55547	30 Jul, 16:23	0h 06m/ 4h 00m	OpenCorporates	Retention Periods
55538	29 Jul, 16:02	0h 02m/ 4h 00m	Kahootz	New user accounts on hosting (LDAP) please
55520	28 Jul, 08:20	0h 05m/ 4h 00m	Entrepreneurs Circle	Re: Re: Introducing Usama and OpenVPN Setup Assistance
55543	30 Jul, 09:50	0h 18m/ 4h 00m	Kahootz	Rebooting Memset front-server VM's today
55576	10 Jul, 10:33	17d 1h 04m/ 4h 00m	AskBio	Expiring LDAP certificate: edb-lab-skye.askbio.com
55521	28 Jul, 09:28	0h 41m/ 4h 00m	JISC	Putting l01 and l02 behind OpenAthens WAF

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	45.849 msec
System CPU time	0.000 msec
Total CPU time	45.849 msec
Elapsed time	57.811 msec
Context switches	105 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-08-01&start=2025-07-28
REMOTE_ADDR	10.42.58.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-08-01'
'start'	'2025-07-28'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 8, 1), 'start': datetime.date(2025, 7, 28), 'title': 'Request response'}
request	<Request 'http://dashboard.uat.tigr.uk/request_response_report_drilldown?end=2025-08-01&start=2025-07-28' [GET]>
tickets	[<Ticket(id=6225, rt_number=55566, queue=Requests, subject=Outages at Askbio, ticket_status=closed, client=AskBio, priority=62, created=2025-08-01 16:14:15, last_txn_id=0>, <Ticket(id=6200, rt_number=55555, queue=Requests, subject=EC: How to Get Your Business to £100k Months Webinar, ticket_status=closed, client=Entrepreneurs Circle, priority=62, created=2025-07-31 14:06:27, last_txn_id=2379641>, <Ticket(id=6197, rt_number=55552, queue=Requests, subject=Michael Nuttall shared the folder "VPNs" with you, ticket_status=closed, client=Global Brands, priority=42, created=2025-07-31 09:50:13, last_txn_id=0>, <Ticket(id=6174, rt_number=55529, queue=Requests, subject=Moodle.ipa.ie upgrade, ticket_status=closed, client=Lantech, priority=42, created=2025-07-29 09:31:09, last_txn_id=0>, <Ticket(id=6175, rt_number=55530, queue=Requests, subject=Kahootz application migration , ticket_status=closed, client=Kahootz, priority=64, created=2025-07-29 10:04:50, last_txn_id=2379595>, <Ticket(id=6192, rt_number=55547, queue=Requests, subject=Retention Periods, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-07-30 16:23:07, last_txn_id=0>, <Ticket(id=6183, rt_number=55538, queue=Requests, subject=New user accounts on hosting (LDAP) please, ticket_status=closed, client=Kahootz, priority=62, created=2025-07-29 16:02:33, last_txn_id=0>, <Ticket(id=6133, rt_number=55520, queue=Requests, subject=Re: Re: Introducing Usama and OpenVPN Setup Assistance, ticket_status=closed, client=Entrepreneurs Circle, priority=61, created=2025-07-28 08:20:57, last_txn_id=0>, <Ticket(id=6188, rt_number=55543, queue=Requests, subject=Rebooting Memset front-server VM's today, ticket_status=closed, client=Kahootz, priority=61, created=2025-07-30 09:50:52, last_txn_id=0>, <Ticket(id=6235, rt_number=55576, queue=Requests, subject=Expiring LDAP certificate: edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=63, created=2025-07-10 10:33:14, last_txn_id=2379731>, <Ticket(id=6134, rt_number=55521, queue=Requests, subject=Putting l01 and l02 behind OpenAthens WAF, ticket_status=closed, client=JISC, priority=66, created=2025-07-28 09:28:44, last_txn_id=2380256>]

Request response

28 Jul - 01 Aug

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

initial_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-09 04:05:13.047723	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047778	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047789	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047797	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047805	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047812	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047819	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047825	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047832	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047839	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047847	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047854	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047861	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047869	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047874	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047879	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047884	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047889	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047893	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047900	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047907	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047914	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047920	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047925	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047929	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047934	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047938	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047942	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047947	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047951	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047956	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047960	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047964	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047969	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047973	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047977	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047982	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047986	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047991	xxx	./services/model.py:838
DEBUG	2026-07-09 04:05:13.047996	xxx	./services/model.py:838