Request response

23 Jun - 27 Jun

RT	Created	Actual/Target response	Client	Subject
55191	24 Jun, 14:34	0h 04m/ 4h 00m	Tusk IC	server login
55185	24 Jun, 07:36	0h 21m/ 4h 00m	JISC	OpenAthens server patching l01 and l02
55178	23 Jun, 14:00	0h 03m/ 4h 00m	AskBio	Monitoring
55188	24 Jun, 10:01	0h 00m/ 4h 00m	Sucden	sucden auto yum cache cleanup
55247	26 Jun, 17:55	0h 17m/ 4h 00m	AskBio	GitLab updated
55175	23 Jun, 09:18	0h 13m/ 4h 00m	Tusk IC	new backup drives
55239	26 Jun, 09:45	0h 01m/ 4h 00m	eTherapeutics	ETX Gitlab upgrade (18.1.1)
55197	25 Jun, 10:13	0h 03m/ 4h 00m	Entrepreneurs Circle	Setup Request for New Domain - ecmasterplan.co.uk
55244	26 Jun, 10:16	0h 05m/ 4h 00m	Entrepreneurs Circle	Assistance Required: Increasing PHP Memory Limit
55243	26 Jun, 10:03	0h 03m/ 4h 00m	Geograph	Geograph Gitlab upgrade (18.1.1)
55196	25 Jun, 09:19	0h 02m/ 4h 00m	OpenCorporates	Bot2 CA Cert
55242	26 Jun, 10:00	0h 02m/ 4h 00m	OpenCorporates	OpenCorporates Gitlab upgrade 18.1.1
55245	26 Jun, 15:07	0h 10m/ 4h 00m	Sylvera	SM Support / Relationship Sunsetting Steps
55251	27 Jun, 12:58	0h 14m/ 4h 00m	JaeVee	Remove Jaevee servers from support

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	60.440 msec
System CPU time	0.000 msec
Total CPU time	60.440 msec
Elapsed time	75.766 msec
Context switches	111 voluntary, 6 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-06-27&start=2025-06-23
REMOTE_ADDR	10.42.58.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-06-27'
'start'	'2025-06-23'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 6, 27), 'start': datetime.date(2025, 6, 23), 'title': 'Request response'}
request	<Request 'http://dashboard.uat.tigr.uk/request_response_report_drilldown?end=2025-06-27&start=2025-06-23' [GET]>
tickets	[<Ticket(id=5865, rt_number=55191, queue=Requests, subject=server login, ticket_status=closed, client=Tusk IC, priority=41, created=2025-06-24 14:34:18, last_txn_id=0>, <Ticket(id=5859, rt_number=55185, queue=Requests, subject=OpenAthens server patching l01 and l02, ticket_status=closed, client=JISC, priority=61, created=2025-06-24 07:36:51, last_txn_id=0>, <Ticket(id=5852, rt_number=55178, queue=Requests, subject=Monitoring , ticket_status=closed, client=AskBio, priority=61, created=2025-06-23 14:00:34, last_txn_id=0>, <Ticket(id=5862, rt_number=55188, queue=Requests, subject=sucden auto yum cache cleanup , ticket_status=closed, client=Sucden, priority=43, created=2025-06-24 10:01:16, last_txn_id=0>, <Ticket(id=5890, rt_number=55247, queue=Requests, subject=GitLab updated, ticket_status=closed, client=AskBio, priority=62, created=2025-06-26 17:55:53, last_txn_id=0>, <Ticket(id=5849, rt_number=55175, queue=Requests, subject=new backup drives, ticket_status=closed, client=Tusk IC, priority=42, created=2025-06-23 09:18:46, last_txn_id=0>, <Ticket(id=5882, rt_number=55239, queue=Requests, subject=ETX Gitlab upgrade (18.1.1), ticket_status=closed, client=eTherapeutics, priority=41, created=2025-06-26 09:45:17, last_txn_id=0>, <Ticket(id=5871, rt_number=55197, queue=Requests, subject=Setup Request for New Domain - ecmasterplan.co.uk, ticket_status=closed, client=Entrepreneurs Circle, priority=62, created=2025-06-25 10:13:45, last_txn_id=0>, <Ticket(id=5887, rt_number=55244, queue=Requests, subject=Assistance Required: Increasing PHP Memory Limit, ticket_status=closed, client=Entrepreneurs Circle, priority=61, created=2025-06-26 10:16:14, last_txn_id=0>, <Ticket(id=5886, rt_number=55243, queue=Requests, subject=Geograph Gitlab upgrade (18.1.1), ticket_status=closed, client=Geograph, priority=41, created=2025-06-26 10:03:44, last_txn_id=0>, <Ticket(id=5870, rt_number=55196, queue=Requests, subject=Bot2 CA Cert, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-06-25 09:19:57, last_txn_id=2361477>, <Ticket(id=5885, rt_number=55242, queue=Requests, subject=OpenCorporates Gitlab upgrade 18.1.1, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-06-26 10:00:36, last_txn_id=0>, <Ticket(id=5888, rt_number=55245, queue=Requests, subject=SM Support / Relationship Sunsetting Steps, ticket_status=closed, client=Sylvera, priority=42, created=2025-06-26 15:07:16, last_txn_id=0>, <Ticket(id=5894, rt_number=55251, queue=Requests, subject=Remove Jaevee servers from support, ticket_status=closed, client=JaeVee, priority=45, created=2025-06-27 12:58:41, last_txn_id=0>]

Request response

23 Jun - 27 Jun

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

initial_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-09 09:59:16.936824	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.936879	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.936891	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.936898	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.936908	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.936915	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.936921	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.936926	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.936932	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.936937	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.936943	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.936948	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.936954	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.936959	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.936964	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.936969	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.936974	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.936980	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.936985	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.936990	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.936995	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.937001	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.937006	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.937011	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.937016	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.937022	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.937028	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.937032	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.937037	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.937043	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.937049	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.937054	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.937059	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.937064	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.937071	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.937076	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.937081	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.937086	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.937092	xxx	./services/model.py:838
DEBUG	2026-07-09 09:59:16.937097	xxx	./services/model.py:838