Request response

23 Jun - 27 Jun

RT	Created	Actual/Target response	Client	Subject
55191	24 Jun, 14:34	0h 04m/ 4h 00m	Tusk IC	server login
55185	24 Jun, 07:36	0h 21m/ 4h 00m	JISC	OpenAthens server patching l01 and l02
55178	23 Jun, 14:00	0h 03m/ 4h 00m	AskBio	Monitoring
55188	24 Jun, 10:01	0h 00m/ 4h 00m	Sucden	sucden auto yum cache cleanup
55247	26 Jun, 17:55	0h 17m/ 4h 00m	AskBio	GitLab updated
55175	23 Jun, 09:18	0h 13m/ 4h 00m	Tusk IC	new backup drives
55239	26 Jun, 09:45	0h 01m/ 4h 00m	eTherapeutics	ETX Gitlab upgrade (18.1.1)
55197	25 Jun, 10:13	0h 03m/ 4h 00m	Entrepreneurs Circle	Setup Request for New Domain - ecmasterplan.co.uk
55244	26 Jun, 10:16	0h 05m/ 4h 00m	Entrepreneurs Circle	Assistance Required: Increasing PHP Memory Limit
55243	26 Jun, 10:03	0h 03m/ 4h 00m	Geograph	Geograph Gitlab upgrade (18.1.1)
55196	25 Jun, 09:19	0h 02m/ 4h 00m	OpenCorporates	Bot2 CA Cert
55242	26 Jun, 10:00	0h 02m/ 4h 00m	OpenCorporates	OpenCorporates Gitlab upgrade 18.1.1
55245	26 Jun, 15:07	0h 10m/ 4h 00m	Sylvera	SM Support / Relationship Sunsetting Steps
55251	27 Jun, 12:58	0h 14m/ 4h 00m	JaeVee	Remove Jaevee servers from support

git hash: master (5a587137)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	109.911 msec
System CPU time	11.487 msec
Total CPU time	121.398 msec
Elapsed time	142.545 msec
Context switches	95 voluntary, 47 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-06-27&start=2025-06-23
REMOTE_ADDR	10.42.140.187
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-06-27'
'start'	'2025-06-23'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 6, 27), 'start': datetime.date(2025, 6, 23), 'title': 'Request response'}
request	<Request 'http://dashboard.uat.tigr.uk/request_response_report_drilldown?end=2025-06-27&start=2025-06-23' [GET]>
tickets	[<Ticket(id=5865, rt_number=55191, queue=Requests, subject=server login, ticket_status=closed, client=Tusk IC, priority=41, created=2025-06-24 14:34:18, last_txn_id=0>, <Ticket(id=5859, rt_number=55185, queue=Requests, subject=OpenAthens server patching l01 and l02, ticket_status=closed, client=JISC, priority=61, created=2025-06-24 07:36:51, last_txn_id=0>, <Ticket(id=5852, rt_number=55178, queue=Requests, subject=Monitoring , ticket_status=closed, client=AskBio, priority=61, created=2025-06-23 14:00:34, last_txn_id=0>, <Ticket(id=5862, rt_number=55188, queue=Requests, subject=sucden auto yum cache cleanup , ticket_status=closed, client=Sucden, priority=43, created=2025-06-24 10:01:16, last_txn_id=0>, <Ticket(id=5890, rt_number=55247, queue=Requests, subject=GitLab updated, ticket_status=closed, client=AskBio, priority=62, created=2025-06-26 17:55:53, last_txn_id=0>, <Ticket(id=5849, rt_number=55175, queue=Requests, subject=new backup drives, ticket_status=closed, client=Tusk IC, priority=42, created=2025-06-23 09:18:46, last_txn_id=0>, <Ticket(id=5882, rt_number=55239, queue=Requests, subject=ETX Gitlab upgrade (18.1.1), ticket_status=closed, client=eTherapeutics, priority=41, created=2025-06-26 09:45:17, last_txn_id=0>, <Ticket(id=5871, rt_number=55197, queue=Requests, subject=Setup Request for New Domain - ecmasterplan.co.uk, ticket_status=closed, client=Entrepreneurs Circle, priority=62, created=2025-06-25 10:13:45, last_txn_id=0>, <Ticket(id=5887, rt_number=55244, queue=Requests, subject=Assistance Required: Increasing PHP Memory Limit, ticket_status=closed, client=Entrepreneurs Circle, priority=61, created=2025-06-26 10:16:14, last_txn_id=0>, <Ticket(id=5886, rt_number=55243, queue=Requests, subject=Geograph Gitlab upgrade (18.1.1), ticket_status=closed, client=Geograph, priority=41, created=2025-06-26 10:03:44, last_txn_id=0>, <Ticket(id=5870, rt_number=55196, queue=Requests, subject=Bot2 CA Cert, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-06-25 09:19:57, last_txn_id=2361477>, <Ticket(id=5885, rt_number=55242, queue=Requests, subject=OpenCorporates Gitlab upgrade 18.1.1, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-06-26 10:00:36, last_txn_id=0>, <Ticket(id=5888, rt_number=55245, queue=Requests, subject=SM Support / Relationship Sunsetting Steps, ticket_status=closed, client=Sylvera, priority=42, created=2025-06-26 15:07:16, last_txn_id=0>, <Ticket(id=5894, rt_number=55251, queue=Requests, subject=Remove Jaevee servers from support, ticket_status=closed, client=JaeVee, priority=45, created=2025-06-27 12:58:41, last_txn_id=0>]

Request response

23 Jun - 27 Jun

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

initial_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-27 01:15:34.204155	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204214	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204229	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204239	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204249	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204260	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204272	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204286	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204296	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204303	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204309	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204317	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204324	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204331	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204338	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204344	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204350	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204357	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204363	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204369	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204376	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204385	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204393	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204400	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204411	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204419	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204426	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204433	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204441	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204497	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204505	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204512	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204519	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204525	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204532	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204538	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204545	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204551	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204559	xxx	./services/model.py:838
DEBUG	2026-03-27 01:15:34.204565	xxx	./services/model.py:838