Request response

26 May - 27 Jun

RT	Created	Actual/Target response	Client	Subject
55013	04 Jun, 12:18	0h 11m/ 4h 00m	Kahootz	Held linux-image package updates
54951	27 May, 15:34	0h 05m/ 4h 00m	Gravytrain	SSL renewal
54959	29 May, 08:06	0h 17m/ 4h 00m	Kahootz	kahootz/xray Kubernetes Version Nearing End Of Life
54957	28 May, 15:31	0h 08m/ 4h 00m	JISC	Google Cloud Armor WAF Implementation Testing Followup
55080	12 Jun, 08:51	0h 19m/ 4h 00m	Kahootz	Borgbackup
55072	11 Jun, 13:41	0h 07m/ 4h 00m	ITC Compliance	Phil Cross
55058	09 Jun, 14:25	0h 04m/ 4h 00m	Novadata	leonis.novadata.internal unmarged configuration
54994	02 Jun, 11:06	0h 18m/ 4h 00m	AskBio	Fold restic backups into managed backups conf
55052	09 Jun, 11:49	0h 03m/ 4h 00m	JISC	Veloxserv l01 and l02 patching
55056	09 Jun, 12:38	0h 08m/ 4h 00m	Entrepreneurs Circle	srv.entrepreneurscircle.org VPN cert expiry
55163	19 Jun, 16:14	0h 03m/ 4h 00m	Entrepreneurs Circle	Urgent Update Required: IP Address Change
55150	18 Jun, 08:29	0h 14m/ 4h 00m	Globecast	gcukscheddb02.globecastne.com root volume usage
55155	18 Jun, 17:08	0h 08m/ 4h 00m	ATA Group	Technical onboarding \| Pre-contract checks
55084	12 Jun, 11:13	0h 01m/ 4h 00m	OpenCorporates	OpenCorporates Gitlab upgrade 18.0.2
55091	13 Jun, 12:03	0h 08m/ 4h 00m	TCV	Cyber Essential Plus Fails
55085	12 Jun, 11:18	0h 01m/ 4h 00m	eTherapeutics	ETX Gitlab upgrade (18.0.2)
55033	06 Jun, 08:55	0h 06m/ 4h 00m	ITC Compliance	Extending hours
55065	10 Jun, 08:50	0h 06m/ 4h 00m	TCV	Cyber Essentials Plus Audit
55083	12 Jun, 11:10	0h 02m/ 4h 00m	Geograph	Geograph Gitlab upgrade (18.0.2)
54967	29 May, 17:16	0h 03m/ 4h 00m	OGT	Question regarding max_user_watches in our servers
55095	13 Jun, 15:01	0h 14m/ 4h 00m	Quickline	RADIUD Disk Space
54966	29 May, 16:48	0h 03m/ 4h 00m	OGT	UBad drive in Manuel
55191	24 Jun, 14:34	0h 04m/ 4h 00m	Tusk IC	server login
55089	13 Jun, 09:36	0h 10m/ 4h 00m	TCV	Linux Servers not showing for our CE+ audit scan
55006	03 Jun, 11:32	0h 11m/ 4h 00m	Sucden	Python Versions on Declan/Duffman. Can 3.12 be installed?
55141	17 Jun, 10:29	0h 00m/ 4h 00m	Gravytrain	gravytrain remove/tweak checks that fail because of redirects
55140	17 Jun, 09:55	0h 43m/ 4h 00m	Kahootz	Borg backup objects in Glacier storage class
55060	09 Jun, 16:51	0h 01m/ 4h 00m	OpenCorporates	Remove user
54956	28 May, 13:04	0h 14m/ 4h 00m	Sucden	Current Open Tickets for Sucden
54963	29 May, 15:32	0h 05m/ 4h 00m	Entrepreneurs Circle	Urgent Update Required: IP Address Change
54952	27 May, 19:35	0/ 4h 00m	AskBio	CRITICAL: Networking: SSH on edb-coll.askbio.com
54985	02 Jun, 00:00	0h 10m/ 4h 00m	Ingeus	Ingeus: login to Azure
55042	09 Jun, 08:08	0h 08m/ 4h 00m	Kahootz	Disk error on Xray
55045	09 Jun, 08:41	0h 03m/ 4h 00m	Reigate College	rc-mss.reigate.ac.uk unmerged configuration
55151	18 Jun, 09:43	0h 23m/ 4h 00m	Sucden	Patch Cycle
55144	17 Jun, 12:11	0h 17m/ 4h 00m	Gravytrain	Backup request from S3
55007	03 Jun, 12:48	0h 08m/ 4h 00m	OGT	Disruption to power supply
55152	18 Jun, 13:29	0h 14m/ 4h 00m	AskBio	Versioning on Coll, Mull, Jura and Iona /home
55012	04 Jun, 11:21	0h 04m/ 4h 00m	BD Group	BDG: New Office IP Address
54970	30 May, 00:31	0h 28m/ 4h 00m	AskBio	edb-coll.askbio.com restic backup failure /home
54992	02 Jun, 09:34	0h 38m/ 4h 00m	Kahootz	Removing files from borgbackup and AWS S3
54980	01 Jun, 15:28	0h 30m/ 4h 00m	OpenCorporates	pls check and remove
54961	29 May, 13:15	0h 13m/ 4h 00m	AskBio	Weka folder on Coll
55185	24 Jun, 07:36	0h 21m/ 4h 00m	JISC	OpenAthens server patching l01 and l02
55025	05 Jun, 15:51	3h 21m/ 4h 00m	Gravytrain	KGM Account Move (consultancy child ticket)
55053	09 Jun, 12:24	0h 00m/ 4h 00m	ITC Compliance	Expiring certificate: ITC Compliance (Consultancy)
55178	23 Jun, 14:00	0h 03m/ 4h 00m	AskBio	Monitoring
55046	09 Jun, 08:57	0h 02m/ 4h 00m	AskBio	edb-lab-skye.askbio.com frozen emails
54993	02 Jun, 10:17	0h 05m/ 4h 00m	Kahootz	Mariadb updates
55017	05 Jun, 08:32	0h 20m/ 4h 00m	Rotastat	gallus.rotastat.com unmerged configuration
55026	05 Jun, 15:57	0h 02m/ 4h 00m	Gravytrain	gravytrain rkhunter config issue
55029	06 Jun, 00:00	0h 15m/ 4h 00m	Sylvera	Sylvera monthly backup check and tape swap
55094	13 Jun, 14:28	0h 16m/ 4h 00m	Lantech	Request to upgrade moodledev.ipa.ie (the UAT) as a dry-run before moodle.ipa.ie
55075	11 Jun, 15:50	0h 13m/ 4h 00m	Trident Honda	LDAPS certificate expiring on vmsvr1/2.trident.lan
55051	09 Jun, 10:56	0h 04m/ 4h 00m	OpenCorporates	Foward External Bot logs into opensearch
55188	24 Jun, 10:01	0h 00m/ 4h 00m	Sucden	sucden auto yum cache cleanup
55247	26 Jun, 17:55	0h 17m/ 4h 00m	AskBio	GitLab updated
55175	23 Jun, 09:18	0h 13m/ 4h 00m	Tusk IC	new backup drives
55022	05 Jun, 13:11	0h 05m/ 4h 00m	Sylvera	Iron Mountain Backup Questionaire
55153	18 Jun, 16:59	0h 05m/ 4h 00m	Entrepreneurs Circle	Re: Introducing Usama and OpenVPN Setup Assistance
55239	26 Jun, 09:45	0h 01m/ 4h 00m	eTherapeutics	ETX Gitlab upgrade (18.1.1)
54931	23 May, 12:18	3d 9h 36m/ 4h 00m	Aston Matthews	RHEL 6.9 P2V (consultancy)
55197	25 Jun, 10:13	0h 03m/ 4h 00m	Entrepreneurs Circle	Setup Request for New Domain - ecmasterplan.co.uk
55244	26 Jun, 10:16	0h 05m/ 4h 00m	Entrepreneurs Circle	Assistance Required: Increasing PHP Memory Limit
55167	20 Jun, 11:11	0h 10m/ 4h 00m	eTherapeutics	ETX Sonar upgrade
55098	13 Jun, 16:07	0h 01m/ 4h 00m	Gravytrain	Unsupported FTP monitoring
55243	26 Jun, 10:03	0h 03m/ 4h 00m	Geograph	Geograph Gitlab upgrade (18.1.1)
55196	25 Jun, 09:19	0h 02m/ 4h 00m	OpenCorporates	Bot2 CA Cert
55242	26 Jun, 10:00	0h 02m/ 4h 00m	OpenCorporates	OpenCorporates Gitlab upgrade 18.1.1
55161	19 Jun, 11:39	0h 35m/ 4h 00m	Edinburgh University	Remove Edinburgh University servers from support
54996	02 Jun, 15:07	0h 10m/ 4h 00m	OpenCorporates	Monitoring Website Usage Question
55245	26 Jun, 15:07	0h 10m/ 4h 00m	Sylvera	SM Support / Relationship Sunsetting Steps
55090	13 Jun, 11:26	0h 07m/ 4h 00m	Global Brands	Build Claycross guest network
55251	27 Jun, 12:58	0h 14m/ 4h 00m	JaeVee	Remove Jaevee servers from support
55074	11 Jun, 15:40	0h 26m/ 4h 00m	Gravytrain	gravytrain update dev systems
55156	18 Jun, 17:21	4h 06m/ 4h 00m	ATA Group	Upgrade project

git hash: master (c8fe59db)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	160.797 msec
System CPU time	15.756 msec
Total CPU time	176.553 msec
Elapsed time	203.695 msec
Context switches	149 voluntary, 16 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-06-27&start=2025-05-26
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-06-27'
'start'	'2025-05-26'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 6, 27), 'start': datetime.date(2025, 5, 26), 'title': 'Request response'}
request	<Request 'http://dashboard.uat.tigr.uk/request_response_report_drilldown?end=2025-06-27&start=2025-05-26' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=5717, rt_number=55013, queue=Requests, subject=Held linux-image package updates, ticket_status=closed, client=Kahootz, priority=62, created=2025-06-04 12:18:32, last_txn_id=0>, <Ticket(id=5624, rt_number=54951, queue=Requests, subject=SSL renewal, ticket_status=closed, client=Gravytrain, priority=63, created=2025-05-27 15:34:13, last_txn_id=0>, <Ticket(id=5632, rt_number=54959, queue=Requests, subject=kahootz/xray Kubernetes Version Nearing End Of Life, ticket_status=closed, client=Kahootz, priority=44, created=2025-05-29 08:06:47, last_txn_id=0>, <Ticket(id=5630, rt_number=54957, queue=Requests, subject=Google Cloud Armor WAF Implementation Testing Followup, ticket_status=closed, client=JISC, priority=63, created=2025-05-28 15:31:13, last_txn_id=0>, <Ticket(id=5785, rt_number=55080, queue=Requests, subject=Borgbackup, ticket_status=closed, client=Kahootz, priority=62, created=2025-06-12 08:51:30, last_txn_id=0>, <Ticket(id=5777, rt_number=55072, queue=Requests, subject=Phil Cross, ticket_status=closed, client=ITC Compliance, priority=61, created=2025-06-11 13:41:38, last_txn_id=0>, <Ticket(id=5763, rt_number=55058, queue=Requests, subject=leonis.novadata.internal unmarged configuration, ticket_status=closed, client=Novadata, priority=41, created=2025-06-09 14:25:43, last_txn_id=0>, <Ticket(id=5666, rt_number=54994, queue=Requests, subject=Fold restic backups into managed backups conf, ticket_status=closed, client=AskBio, priority=63, created=2025-06-02 11:06:39, last_txn_id=2352822>, <Ticket(id=5757, rt_number=55052, queue=Requests, subject=Veloxserv l01 and l02 patching, ticket_status=closed, client=JISC, priority=61, created=2025-06-09 11:49:40, last_txn_id=0>, <Ticket(id=5761, rt_number=55056, queue=Requests, subject=srv.entrepreneurscircle.org VPN cert expiry, ticket_status=closed, client=Entrepreneurs Circle, priority=62, created=2025-06-09 12:38:52, last_txn_id=0>, <Ticket(id=5837, rt_number=55163, queue=Requests, subject=Urgent Update Required: IP Address Change, ticket_status=closed, client=Entrepreneurs Circle, priority=61, created=2025-06-19 16:14:21, last_txn_id=0>, <Ticket(id=5824, rt_number=55150, queue=Requests, subject=gcukscheddb02.globecastne.com root volume usage, ticket_status=closed, client=Globecast, priority=41, created=2025-06-18 08:29:45, last_txn_id=0>, <Ticket(id=5829, rt_number=55155, queue=Requests, subject=Technical onboarding \| Pre-contract checks, ticket_status=closed, client=ATA Group, priority=65, created=2025-06-18 17:08:42, last_txn_id=2373318>, <Ticket(id=5789, rt_number=55084, queue=Requests, subject=OpenCorporates Gitlab upgrade 18.0.2, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-06-12 11:13:26, last_txn_id=0>, <Ticket(id=5796, rt_number=55091, queue=Requests, subject=Cyber Essential Plus Fails , ticket_status=closed, client=TCV, priority=41, created=2025-06-13 12:03:42, last_txn_id=0>, <Ticket(id=5790, rt_number=55085, queue=Requests, subject=ETX Gitlab upgrade (18.0.2), ticket_status=closed, client=eTherapeutics, priority=41, created=2025-06-12 11:18:21, last_txn_id=0>, <Ticket(id=5737, rt_number=55033, queue=Requests, subject=Extending hours, ticket_status=closed, client=ITC Compliance, priority=61, created=2025-06-06 08:55:10, last_txn_id=0>, <Ticket(id=5770, rt_number=55065, queue=Requests, subject=Cyber Essentials Plus Audit , ticket_status=closed, client=TCV, priority=41, created=2025-06-10 08:50:17, last_txn_id=0>, <Ticket(id=5788, rt_number=55083, queue=Requests, subject=Geograph Gitlab upgrade (18.0.2), ticket_status=closed, client=Geograph, priority=41, created=2025-06-12 11:10:00, last_txn_id=0>, <Ticket(id=5640, rt_number=54967, queue=Requests, subject=Question regarding max_user_watches in our servers, ticket_status=closed, client=OGT, priority=21, created=2025-05-29 17:16:45, last_txn_id=0>, <Ticket(id=5800, rt_number=55095, queue=Requests, subject=RADIUD Disk Space, ticket_status=closed, client=Quickline, priority=61, created=2025-06-13 15:01:34, last_txn_id=0>, <Ticket(id=5639, rt_number=54966, queue=Requests, subject=UBad drive in Manuel, ticket_status=closed, client=OGT, priority=68, created=2025-05-29 16:48:47, last_txn_id=0>, <Ticket(id=5865, rt_number=55191, queue=Requests, subject=server login, ticket_status=closed, client=Tusk IC, priority=41, created=2025-06-24 14:34:18, last_txn_id=0>, <Ticket(id=5794, rt_number=55089, queue=Requests, subject=Linux Servers not showing for our CE+ audit scan, ticket_status=closed, client=TCV, priority=41, created=2025-06-13 09:36:14, last_txn_id=0>, <Ticket(id=5678, rt_number=55006, queue=Requests, subject=Python Versions on Declan/Duffman. Can 3.12 be installed? , ticket_status=closed, client=Sucden, priority=42, created=2025-06-03 11:32:27, last_txn_id=0>, <Ticket(id=5815, rt_number=55141, queue=Requests, subject=gravytrain remove/tweak checks that fail because of redirects, ticket_status=closed, client=Gravytrain, priority=41, created=2025-06-17 10:29:06, last_txn_id=0>, <Ticket(id=5814, rt_number=55140, queue=Requests, subject=Borg backup objects in Glacier storage class, ticket_status=closed, client=Kahootz, priority=66, created=2025-06-17 09:55:18, last_txn_id=0>, <Ticket(id=5765, rt_number=55060, queue=Requests, subject=Remove user, ticket_status=closed, client=OpenCorporates, priority=1, created=2025-06-09 16:51:14, last_txn_id=0>, <Ticket(id=5629, rt_number=54956, queue=Requests, subject=Current Open Tickets for Sucden, ticket_status=closed, client=Sucden, priority=61, created=2025-05-28 13:04:11, last_txn_id=0>, <Ticket(id=5636, rt_number=54963, queue=Requests, subject=Urgent Update Required: IP Address Change, ticket_status=closed, client=Entrepreneurs Circle, priority=41, created=2025-05-29 15:32:13, last_txn_id=0>, <Ticket(id=5625, rt_number=54952, queue=Requests, subject=CRITICAL: Networking: SSH on edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2025-05-27 19:35:11, last_txn_id=0>, <Ticket(id=5657, rt_number=54985, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=41, created=2025-06-02 00:00:07, last_txn_id=0>, <Ticket(id=5747, rt_number=55042, queue=Requests, subject=Disk error on Xray, ticket_status=closed, client=Kahootz, priority=62, created=2025-06-09 08:08:41, last_txn_id=0>, <Ticket(id=5750, rt_number=55045, queue=Requests, subject=rc-mss.reigate.ac.uk unmerged configuration, ticket_status=closed, client=Reigate College, priority=41, created=2025-06-09 08:41:01, last_txn_id=0>, <Ticket(id=5825, rt_number=55151, queue=Requests, subject=Patch Cycle, ticket_status=closed, client=Sucden, priority=43, 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<Ticket(id=5664, rt_number=54992, queue=Requests, subject=Removing files from borgbackup and AWS S3, ticket_status=closed, client=Kahootz, priority=61, created=2025-06-02 09:34:37, last_txn_id=0>, <Ticket(id=5652, rt_number=54980, queue=Requests, subject=pls check and remove, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-06-01 15:28:03, last_txn_id=0>, <Ticket(id=5634, rt_number=54961, queue=Requests, subject=Weka folder on Coll, ticket_status=closed, client=AskBio, priority=61, created=2025-05-29 13:15:21, last_txn_id=0>, <Ticket(id=5859, rt_number=55185, queue=Requests, subject=OpenAthens server patching l01 and l02, ticket_status=closed, client=JISC, priority=61, created=2025-06-24 07:36:51, last_txn_id=0>, <Ticket(id=5729, rt_number=55025, queue=Requests, subject=KGM Account Move (consultancy child ticket), ticket_status=closed, client=Gravytrain, priority=43, created=2025-06-05 15:51:50, last_txn_id=0>, <Ticket(id=5758, rt_number=55053, queue=Requests, subject=Expiring certificate: ITC Compliance (Consultancy), ticket_status=closed, client=ITC Compliance, priority=62, created=2025-06-09 12:24:38, last_txn_id=0>, <Ticket(id=5852, rt_number=55178, queue=Requests, subject=Monitoring , ticket_status=closed, client=AskBio, priority=61, created=2025-06-23 14:00:34, last_txn_id=0>, <Ticket(id=5751, rt_number=55046, queue=Requests, subject=edb-lab-skye.askbio.com frozen emails, ticket_status=closed, client=AskBio, priority=62, created=2025-06-09 08:57:02, last_txn_id=0>, <Ticket(id=5665, rt_number=54993, queue=Requests, subject=Mariadb updates, ticket_status=closed, client=Kahootz, priority=61, created=2025-06-02 10:17:18, last_txn_id=0>, <Ticket(id=5721, rt_number=55017, queue=Requests, subject=gallus.rotastat.com unmerged configuration, ticket_status=closed, client=Rotastat, priority=41, created=2025-06-05 08:32:13, last_txn_id=0>, <Ticket(id=5730, rt_number=55026, queue=Requests, subject=gravytrain rkhunter config issue, ticket_status=closed, client=Gravytrain, priority=41, created=2025-06-05 15:57:01, last_txn_id=0>, <Ticket(id=5733, rt_number=55029, queue=Requests, subject=Sylvera monthly backup check and tape swap, ticket_status=closed, client=Sylvera, priority=55, created=2025-06-06 00:00:04, last_txn_id=0>, <Ticket(id=5799, rt_number=55094, queue=Requests, subject=Request to upgrade moodledev.ipa.ie (the UAT) as a dry-run before moodle.ipa.ie, ticket_status=closed, client=Lantech, priority=24, created=2025-06-13 14:28:34, last_txn_id=2359391>, <Ticket(id=5780, rt_number=55075, queue=Requests, subject=LDAPS certificate expiring on vmsvr1/2.trident.lan, ticket_status=closed, client=Trident Honda, priority=43, created=2025-06-11 15:50:40, last_txn_id=0>, <Ticket(id=5756, rt_number=55051, queue=Requests, subject=Foward External Bot logs into opensearch, ticket_status=closed, client=OpenCorporates, priority=43, created=2025-06-09 10:56:49, last_txn_id=0>, <Ticket(id=5862, rt_number=55188, queue=Requests, subject=sucden auto yum cache cleanup , ticket_status=closed, client=Sucden, priority=43, created=2025-06-24 10:01:16, last_txn_id=0>, <Ticket(id=5890, rt_number=55247, queue=Requests, subject=GitLab updated, ticket_status=closed, client=AskBio, priority=62, created=2025-06-26 17:55:53, last_txn_id=0>, <Ticket(id=5849, rt_number=55175, queue=Requests, subject=new backup drives, ticket_status=closed, client=Tusk IC, priority=42, created=2025-06-23 09:18:46, last_txn_id=0>, <Ticket(id=5726, rt_number=55022, queue=Requests, subject=Iron Mountain Backup Questionaire, ticket_status=closed, client=Sylvera, priority=44, created=2025-06-05 13:11:58, last_txn_id=0>, <Ticket(id=5827, rt_number=55153, queue=Requests, subject=Re: Introducing Usama and OpenVPN Setup Assistance, ticket_status=closed, client=Entrepreneurs Circle, priority=62, created=2025-06-18 16:59:25, last_txn_id=0>, <Ticket(id=5882, rt_number=55239, queue=Requests, subject=ETX Gitlab upgrade (18.1.1), 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client=OpenCorporates, priority=64, created=2025-06-02 15:07:41, last_txn_id=0>, <Ticket(id=5888, rt_number=55245, queue=Requests, subject=SM Support / Relationship Sunsetting Steps, ticket_status=closed, client=Sylvera, priority=42, created=2025-06-26 15:07:16, last_txn_id=0>, <Ticket(id=5795, rt_number=55090, queue=Requests, subject=Build Claycross guest network , ticket_status=closed, client=Global Brands, priority=47, created=2025-06-13 11:26:31, last_txn_id=0>, <Ticket(id=5894, rt_number=55251, queue=Requests, subject=Remove Jaevee servers from support, ticket_status=closed, client=JaeVee, priority=45, created=2025-06-27 12:58:41, last_txn_id=0>, <Ticket(id=5779, rt_number=55074, queue=Requests, subject=gravytrain update dev systems, ticket_status=closed, client=Gravytrain, priority=49, created=2025-06-11 15:40:19, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=open, client=ATA Group, priority=11, created=2025-06-18 17:21:15, last_txn_id=2427762>]

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26 May - 27 Jun

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initial_response_report_drilldown.html

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Log Messages

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Level	Time	Message	Location
DEBUG	2025-12-06 16:02:18.258587	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258639	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258651	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258660	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258666	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258672	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258678	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258685	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258691	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258696	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258702	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258708	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258713	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258718	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258724	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258729	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258735	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258741	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258746	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258751	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258757	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258763	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258768	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258774	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258780	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258785	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258792	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258797	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258803	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258808	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258813	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258819	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258825	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258830	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258836	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258841	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258847	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258851	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258857	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:18.258862	xxx	./services/model.py:838