Request response

12 May - 13 Jun

RT Created Actual/Target response Client Subject
55013 04 Jun, 12:18 0h 11m/ 4h 00m Kahootz Held linux-image package updates
54951 27 May, 15:34 0h 05m/ 4h 00m Gravytrain SSL renewal
54959 29 May, 08:06 0h 17m/ 4h 00m Kahootz kahootz/xray Kubernetes Version Nearing End Of Life
54957 28 May, 15:31 0h 08m/ 4h 00m JISC Google Cloud Armor WAF Implementation Testing Followup
54842 13 May, 20:08 0h 36m/ 4h 00m AskBio New Server and BMC IPs
54848 14 May, 11:42 0h 02m/ 4h 00m OpenCorporates WARNING: Puppet certificate expiry on compute11.opencorporates.internal
54851 14 May, 14:50 0h 07m/ 4h 00m Kahootz Replacement fileServer Quotes
55080 12 Jun, 08:51 0h 19m/ 4h 00m Kahootz Borgbackup
55072 11 Jun, 13:41 0h 07m/ 4h 00m ITC Compliance Phil Cross
55058 09 Jun, 14:25 0h 04m/ 4h 00m Novadata leonis.novadata.internal unmarged configuration
54994 02 Jun, 11:06 0h 18m/ 4h 00m AskBio Fold restic backups into managed backups conf
55052 09 Jun, 11:49 0h 03m/ 4h 00m JISC Veloxserv l01 and l02 patching
54892 20 May, 14:02 0h 21m/ 4h 00m AskBio Handling prompt.synpromics.com URLs
55056 09 Jun, 12:38 0h 08m/ 4h 00m Entrepreneurs Circle srv.entrepreneurscircle.org VPN cert expiry
54838 13 May, 15:30 0h 23m/ 4h 00m AskBio AskBio Highly Available Reverse Proxy
55084 12 Jun, 11:13 0h 01m/ 4h 00m OpenCorporates OpenCorporates Gitlab upgrade 18.0.2
55091 13 Jun, 12:03 0h 08m/ 4h 00m TCV Cyber Essential Plus Fails
54797 13 May, 08:38 0h 08m/ 4h 00m Lantech IPA-M3 Database backup schedule
54846 14 May, 10:46 0h 02m/ 4h 00m OGT *.ogtip.com connectivity issue
55085 12 Jun, 11:18 0h 01m/ 4h 00m eTherapeutics ETX Gitlab upgrade (18.0.2)
54837 13 May, 14:27 0h 13m/ 4h 00m AskBio Root Passwords for Darkmatter, MacLoud, Talisker, Skye
54909 22 May, 08:46 0h 01m/ 4h 00m Geograph Geograph Gitlab upgrade (18.0.1)
54791 12 May, 13:53 0h 04m/ 4h 00m TCV Mail forwarding for 2 new queues
55033 06 Jun, 08:55 0h 06m/ 4h 00m ITC Compliance Extending hours
54867 16 May, 09:51 0h 06m/ 4h 00m AskBio Login Failure
54910 22 May, 08:50 0h 02m/ 4h 00m OpenCorporates OpenCorporates Gitlab upgrade 18.0.1
54911 22 May, 08:53 0h 01m/ 4h 00m eTherapeutics ETX Gitlab upgrade (18.0.1)
54792 12 May, 16:10 3h 18m/ 4h 00m Gravytrain Gravytrain indie check
54932 23 May, 12:23 0h 12m/ 4h 00m Sucden Weekend Work - Affecting STAR Servers
55065 10 Jun, 08:50 0h 06m/ 4h 00m TCV Cyber Essentials Plus Audit
55083 12 Jun, 11:10 0h 02m/ 4h 00m Geograph Geograph Gitlab upgrade (18.0.2)
54967 29 May, 17:16 0h 03m/ 4h 00m OGT Question regarding max_user_watches in our servers
55095 13 Jun, 15:01 0h 14m/ 4h 00m Quickline RADIUD Disk Space
54933 23 May, 16:02 0h 09m/ 4h 00m AskBio Alex
54966 29 May, 16:48 0h 03m/ 4h 00m OGT UBad drive in Manuel
54873 17 May, 00:05 0/ 4h 00m BD Group Monitoring changes
54790 12 May, 13:11 0h 06m/ 4h 00m eTherapeutics DGX SSH keys
54893 20 May, 15:49 0h 08m/ 4h 00m OpenCorporates Bot2 Cert
54872 16 May, 14:39 0h 04m/ 4h 00m AskBio time on EDB-LAB-Skye
54798 13 May, 08:39 0h 04m/ 4h 00m Gravytrain app.prod.qs1.grvytrn.co.uk unmerged config
54800 13 May, 09:13 0h 04m/ 4h 00m NFW nfw access issue
54801 13 May, 10:18 0h 14m/ 4h 00m AskBio prompt docker container / service problem
55089 13 Jun, 09:36 0h 10m/ 4h 00m TCV Linux Servers not showing for our CE+ audit scan
55006 03 Jun, 11:32 0h 11m/ 4h 00m Sucden Python Versions on Declan/Duffman. Can 3.12 be installed?
54886 20 May, 08:09 0h 16m/ 4h 00m Gravytrain Systemd State on web.prod.qs1.grvytrn.co.uk
54920 22 May, 15:25 0h 01m/ 4h 00m Gravytrain Test access to GravyTrain dev systems
54852 14 May, 14:54 0h 05m/ 4h 00m eTherapeutics Gitlab issues
54881 19 May, 13:06 0h 07m/ 4h 00m OpenCorporates Please remove from any systems
54854 14 May, 15:12 0h 24m/ 4h 00m AskBio Connection issues to servers after IP reassignment
54887 20 May, 09:48 0h 05m/ 4h 00m Kahootz openjdk-11/17 patching
54869 16 May, 11:53 0h 20m/ 4h 00m AskBio cc'd tickets
55060 09 Jun, 16:51 0h 01m/ 4h 00m OpenCorporates Remove user
54919 22 May, 15:22 0h 01m/ 4h 00m Gravytrain Setup client services portal access for Andrew and Greg (GravyTrain)
54900 21 May, 07:43 0h 18m/ 4h 00m JISC OpenAthens patching for l01 and l02
54956 28 May, 13:04 0h 14m/ 4h 00m Sucden Current Open Tickets for Sucden
54963 29 May, 15:32 0h 05m/ 4h 00m Entrepreneurs Circle Urgent Update Required: IP Address Change
54904 21 May, 12:40 0h 20m/ 4h 00m AskBio Science Drive mounts
54952 27 May, 19:35 0/ 4h 00m AskBio CRITICAL: Networking: SSH on edb-coll.askbio.com
54985 02 Jun, 00:00 0h 10m/ 4h 00m Ingeus Ingeus: login to Azure
54853 14 May, 14:57 0h 06m/ 4h 00m Sucden Critical Vulnerability showing in Qualys after patching cycle.
55042 09 Jun, 08:08 0h 08m/ 4h 00m Kahootz Disk error on Xray
55045 09 Jun, 08:41 0h 03m/ 4h 00m Reigate College rc-mss.reigate.ac.uk unmerged configuration
55007 03 Jun, 12:48 0h 08m/ 4h 00m OGT Disruption to power supply
55012 04 Jun, 11:21 0h 04m/ 4h 00m BD Group BDG: New Office IP Address
54970 30 May, 00:31 0h 28m/ 4h 00m AskBio edb-coll.askbio.com restic backup failure /home
54992 02 Jun, 09:34 0h 38m/ 4h 00m Kahootz Removing files from borgbackup and AWS S3
54980 01 Jun, 15:28 0h 30m/ 4h 00m OpenCorporates pls check and remove
54913 22 May, 09:49 0h 04m/ 4h 00m AskBio pipenv venv location
54961 29 May, 13:15 0h 13m/ 4h 00m AskBio Weka folder on Coll
55025 05 Jun, 15:51 3h 21m/ 4h 00m Gravytrain KGM Account Move (consultancy child ticket)
55053 09 Jun, 12:24 0h 00m/ 4h 00m ITC Compliance Expiring certificate: ITC Compliance (Consultancy)
55046 09 Jun, 08:57 0h 02m/ 4h 00m AskBio edb-lab-skye.askbio.com frozen emails
54993 02 Jun, 10:17 0h 05m/ 4h 00m Kahootz Mariadb updates
55017 05 Jun, 08:32 0h 20m/ 4h 00m Rotastat gallus.rotastat.com unmerged configuration
54863 15 May, 15:58 0h 02m/ 4h 00m Kahootz Kernel update on Oscar and Papa
55026 05 Jun, 15:57 0h 02m/ 4h 00m Gravytrain gravytrain rkhunter config issue
55029 06 Jun, 00:00 0h 15m/ 4h 00m Sylvera Sylvera monthly backup check and tape swap
54870 16 May, 12:04 2h 35m/ 4h 00m TCV TCV DNS Build/Migration (consultancy)
55094 13 Jun, 14:28 0h 16m/ 4h 00m Lantech Request to upgrade moodledev.ipa.ie (the UAT) as a dry-run before moodle.ipa.ie
54860 15 May, 11:24 9h 09m/ 4h 00m OpenCorporates Find a replacement for git3 SSH back-door
54847 14 May, 11:17 0h 02m/ 4h 00m Econic Bio Create client services account for Qian Gao
55075 11 Jun, 15:50 0h 13m/ 4h 00m Trident Honda LDAPS certificate expiring on vmsvr1/2.trident.lan
55051 09 Jun, 10:56 0h 04m/ 4h 00m OpenCorporates Foward External Bot logs into opensearch
55022 05 Jun, 13:11 0h 05m/ 4h 00m Sylvera Iron Mountain Backup Questionaire
54931 23 May, 12:18 3d 9h 36m/ 4h 00m Aston Matthews RHEL 6.9 P2V (consultancy)
55098 13 Jun, 16:07 0h 01m/ 4h 00m Gravytrain Unsupported FTP monitoring
54996 02 Jun, 15:07 0h 10m/ 4h 00m OpenCorporates Monitoring Website Usage Question
54896 20 May, 22:02 0h 08m/ 4h 00m Cambridge Flow Solutions Request for Quote
55090 13 Jun, 11:26 0h 07m/ 4h 00m Global Brands Build Claycross guest network
54878 19 May, 08:36 0h 18m/ 4h 00m AskBio Gitlab / docker builds in CI
55074 11 Jun, 15:40 0h 26m/ 4h 00m Gravytrain gravytrain update dev systems

git hash: master (6c029d07)