Request response

05 May - 09 May

RT	Created	Actual/Target response	Client	Subject
54751	07 May, 09:15	0h 02m/ 4h 00m	Cirencester College	Remove from support: ccweb02,ccweb03,ccsitert
54770	08 May, 15:50	0h 25m/ 4h 00m	Econic Bio	Configure Microsoft 365 Identity Provider
54752	07 May, 10:12	0h 02m/ 4h 00m	Lantech	Liaising in relation to IPA moodle.ipa.ie
54763	08 May, 09:43	0h 01m/ 4h 00m	eTherapeutics	Upgrade GitLab to 17.11.2
54756	07 May, 16:35	0h 05m/ 4h 00m	AskBio	Gitlab group access token as ENV variable?
54765	08 May, 09:46	0h 01m/ 4h 00m	Geograph	Upgrade GitLab to 17.11.2
54782	09 May, 21:34	0/ 4h 00m	BD Group	ef-v5-nodes.c.ef-platform.internal multiple/all domain timeouts
54748	07 May, 08:04	0h 18m/ 4h 00m	Tusk IC	new sudo user
54736	06 May, 12:41	0h 08m/ 4h 00m	ITC Compliance	DR Testing
54749	07 May, 08:10	0h 21m/ 4h 00m	JISC	Re: Google Cloud Armor WAF Implementation Testing
54753	07 May, 10:26	0h 22m/ 4h 00m	OGT	Borg to Restic Switch
54755	07 May, 15:05	0h 32m/ 4h 00m	AskBio	prompt-softdev.askbio.com and capsiddb-softdev.askbio.com
54737	06 May, 14:22	0h 33m/ 4h 00m	AskBio	PromPT runner and server monitoring on Iona
54692	05 May, 00:00	4h 35m/ 4h 00m	STS NHS FT	Quarterly Systems Check
54764	08 May, 09:44	0h 01m/ 4h 00m	OpenCorporates	Upgrade GitLab to 17.11.2
54771	08 May, 16:47	0h 23m/ 4h 00m	Sucden	Star Hardware Decommission - Phase 2
54735	06 May, 12:32	0h 03m/ 4h 00m	ITC Compliance	Expiring certificate: ITC Compliance
54693	05 May, 00:00	2h 50m/ 4h 00m	Ingeus	Ingeus: login to Azure

git hash: master (4425ed35)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	104.613 msec
System CPU time	11.495 msec
Total CPU time	116.108 msec
Elapsed time	137.770 msec
Context switches	86 voluntary, 53 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-05-09&start=2025-05-05
REMOTE_ADDR	10.42.58.169
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-05-09'
'start'	'2025-05-05'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 5, 9), 'start': datetime.date(2025, 5, 5), 'title': 'Request response'}
request	<Request 'http://dashboard.uat.tigr.uk/request_response_report_drilldown?end=2025-05-09&start=2025-05-05' [GET]>
tickets	[<Ticket(id=5458, rt_number=54751, queue=Requests, subject=Remove from support: ccweb02,ccweb03,ccsitert, ticket_status=closed, client=Cirencester College, priority=40, created=2025-05-07 09:15:22, last_txn_id=0>, <Ticket(id=5477, rt_number=54770, queue=Requests, subject=Configure Microsoft 365 Identity Provider, ticket_status=closed, client=Econic Bio, priority=2, created=2025-05-08 15:50:21, last_txn_id=0>, <Ticket(id=5459, rt_number=54752, queue=Requests, subject=Liaising in relation to IPA moodle.ipa.ie, ticket_status=closed, client=Lantech, priority=1, created=2025-05-07 10:12:47, last_txn_id=0>, <Ticket(id=5470, rt_number=54763, queue=Requests, subject=Upgrade GitLab to 17.11.2, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-05-08 09:43:34, last_txn_id=0>, <Ticket(id=5463, rt_number=54756, queue=Requests, subject=Gitlab group access token as ENV variable? , ticket_status=closed, client=AskBio, priority=43, created=2025-05-07 16:35:46, last_txn_id=2341789>, <Ticket(id=5472, rt_number=54765, queue=Requests, subject=Upgrade GitLab to 17.11.2, ticket_status=closed, client=Geograph, priority=41, created=2025-05-08 09:46:12, last_txn_id=0>, <Ticket(id=5489, rt_number=54782, queue=Requests, subject=ef-v5-nodes.c.ef-platform.internal multiple/all domain timeouts, ticket_status=closed, client=BD Group, priority=63, created=2025-05-09 21:34:15, last_txn_id=0>, <Ticket(id=5455, rt_number=54748, queue=Requests, subject=new sudo user, ticket_status=closed, client=Tusk IC, priority=42, created=2025-05-07 08:04:03, last_txn_id=0>, <Ticket(id=5443, rt_number=54736, queue=Requests, subject=DR Testing, ticket_status=closed, client=ITC Compliance, priority=62, created=2025-05-06 12:41:55, last_txn_id=0>, <Ticket(id=5456, rt_number=54749, queue=Requests, subject=Re: Google Cloud Armor WAF Implementation Testing, ticket_status=closed, client=JISC, priority=61, created=2025-05-07 08:10:13, last_txn_id=0>, <Ticket(id=5460, rt_number=54753, queue=Requests, subject=Borg to Restic Switch, ticket_status=closed, client=OGT, priority=47, created=2025-05-07 10:26:49, last_txn_id=0>, <Ticket(id=5462, rt_number=54755, queue=Requests, subject=prompt-softdev.askbio.com and capsiddb-softdev.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2025-05-07 15:05:52, last_txn_id=0>, <Ticket(id=5444, rt_number=54737, queue=Requests, subject=PromPT runner and server monitoring on Iona, ticket_status=closed, client=AskBio, priority=45, created=2025-05-06 14:22:12, last_txn_id=0>, <Ticket(id=5399, rt_number=54692, queue=Requests, subject=Quarterly Systems Check, ticket_status=closed, client=STS NHS FT, priority=45, created=2025-05-05 00:00:09, last_txn_id=0>, <Ticket(id=5471, rt_number=54764, queue=Requests, subject=Upgrade GitLab to 17.11.2, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-05-08 09:44:42, last_txn_id=0>, <Ticket(id=5478, rt_number=54771, queue=Requests, subject=Star Hardware Decommission - Phase 2, ticket_status=closed, client=Sucden, priority=43, created=2025-05-08 16:47:18, last_txn_id=0>, <Ticket(id=5442, rt_number=54735, queue=Requests, subject=Expiring certificate: ITC Compliance, ticket_status=closed, client=ITC Compliance, priority=66, created=2025-05-06 12:32:51, last_txn_id=2345393>, <Ticket(id=5400, rt_number=54693, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=40, created=2025-05-05 00:00:10, last_txn_id=0>]

Request response

05 May - 09 May

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

initial_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-27 12:28:06.642705	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.642764	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.642779	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.642788	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.642796	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.642803	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.642810	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.642817	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.642823	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.642830	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.642836	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.642843	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.642849	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.642855	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.642861	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.642868	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.642874	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.642880	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.642886	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.642892	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.642898	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.642904	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.642910	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.642917	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.642923	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.642929	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.642935	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.642940	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.642946	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.642951	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.642956	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.642962	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.642967	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.642972	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.642978	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.642983	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.642989	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.642994	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.643000	xxx	./services/model.py:838
DEBUG	2026-03-27 12:28:06.643005	xxx	./services/model.py:838