Request response

05 May - 09 May

RT	Created	Actual/Target response	Client	Subject
54751	07 May, 09:15	0h 02m/ 4h 00m	Cirencester College	Remove from support: ccweb02,ccweb03,ccsitert
54770	08 May, 15:50	0h 25m/ 4h 00m	Econic Bio	Configure Microsoft 365 Identity Provider
54752	07 May, 10:12	0h 02m/ 4h 00m	Lantech	Liaising in relation to IPA moodle.ipa.ie
54763	08 May, 09:43	0h 01m/ 4h 00m	eTherapeutics	Upgrade GitLab to 17.11.2
54756	07 May, 16:35	0h 05m/ 4h 00m	AskBio	Gitlab group access token as ENV variable?
54765	08 May, 09:46	0h 01m/ 4h 00m	Geograph	Upgrade GitLab to 17.11.2
54782	09 May, 21:34	0/ 4h 00m	BD Group	ef-v5-nodes.c.ef-platform.internal multiple/all domain timeouts
54748	07 May, 08:04	0h 18m/ 4h 00m	Tusk IC	new sudo user
54736	06 May, 12:41	0h 08m/ 4h 00m	ITC Compliance	DR Testing
54749	07 May, 08:10	0h 21m/ 4h 00m	JISC	Re: Google Cloud Armor WAF Implementation Testing
54753	07 May, 10:26	0h 22m/ 4h 00m	OGT	Borg to Restic Switch
54755	07 May, 15:05	0h 32m/ 4h 00m	AskBio	prompt-softdev.askbio.com and capsiddb-softdev.askbio.com
54737	06 May, 14:22	0h 33m/ 4h 00m	AskBio	PromPT runner and server monitoring on Iona
54692	05 May, 00:00	4h 35m/ 4h 00m	STS NHS FT	Quarterly Systems Check
54764	08 May, 09:44	0h 01m/ 4h 00m	OpenCorporates	Upgrade GitLab to 17.11.2
54771	08 May, 16:47	0h 23m/ 4h 00m	Sucden	Star Hardware Decommission - Phase 2
54735	06 May, 12:32	0h 03m/ 4h 00m	ITC Compliance	Expiring certificate: ITC Compliance
54693	05 May, 00:00	2h 50m/ 4h 00m	Ingeus	Ingeus: login to Azure

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	55.417 msec
System CPU time	0.000 msec
Total CPU time	55.417 msec
Elapsed time	72.257 msec
Context switches	35 voluntary, 9 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-05-09&start=2025-05-05
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-05-09'
'start'	'2025-05-05'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 5, 9), 'start': datetime.date(2025, 5, 5), 'title': 'Request response'}
request	<Request 'http://dashboard.uat.tigr.uk/request_response_report_drilldown?end=2025-05-09&start=2025-05-05' [GET]>
tickets	[<Ticket(id=5458, rt_number=54751, queue=Requests, subject=Remove from support: ccweb02,ccweb03,ccsitert, ticket_status=closed, client=Cirencester College, priority=40, created=2025-05-07 09:15:22, last_txn_id=0>, <Ticket(id=5477, rt_number=54770, queue=Requests, subject=Configure Microsoft 365 Identity Provider, ticket_status=closed, client=Econic Bio, priority=2, created=2025-05-08 15:50:21, last_txn_id=0>, <Ticket(id=5459, rt_number=54752, queue=Requests, subject=Liaising in relation to IPA moodle.ipa.ie, ticket_status=closed, client=Lantech, priority=1, created=2025-05-07 10:12:47, last_txn_id=0>, <Ticket(id=5470, rt_number=54763, queue=Requests, subject=Upgrade GitLab to 17.11.2, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-05-08 09:43:34, last_txn_id=0>, <Ticket(id=5463, rt_number=54756, queue=Requests, subject=Gitlab group access token as ENV variable? , ticket_status=closed, client=AskBio, priority=43, created=2025-05-07 16:35:46, last_txn_id=2341789>, <Ticket(id=5472, rt_number=54765, queue=Requests, subject=Upgrade GitLab to 17.11.2, ticket_status=closed, client=Geograph, priority=41, created=2025-05-08 09:46:12, last_txn_id=0>, <Ticket(id=5489, rt_number=54782, queue=Requests, subject=ef-v5-nodes.c.ef-platform.internal multiple/all domain timeouts, ticket_status=closed, client=BD Group, priority=63, created=2025-05-09 21:34:15, last_txn_id=0>, <Ticket(id=5455, rt_number=54748, queue=Requests, subject=new sudo user, ticket_status=closed, client=Tusk IC, priority=42, created=2025-05-07 08:04:03, last_txn_id=0>, <Ticket(id=5443, rt_number=54736, queue=Requests, subject=DR Testing, ticket_status=closed, client=ITC Compliance, priority=62, created=2025-05-06 12:41:55, last_txn_id=0>, <Ticket(id=5456, rt_number=54749, queue=Requests, subject=Re: Google Cloud Armor WAF Implementation Testing, ticket_status=closed, client=JISC, priority=61, created=2025-05-07 08:10:13, last_txn_id=0>, <Ticket(id=5460, rt_number=54753, queue=Requests, subject=Borg to Restic Switch, ticket_status=closed, client=OGT, priority=47, created=2025-05-07 10:26:49, last_txn_id=0>, <Ticket(id=5462, rt_number=54755, queue=Requests, subject=prompt-softdev.askbio.com and capsiddb-softdev.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2025-05-07 15:05:52, last_txn_id=0>, <Ticket(id=5444, rt_number=54737, queue=Requests, subject=PromPT runner and server monitoring on Iona, ticket_status=closed, client=AskBio, priority=45, created=2025-05-06 14:22:12, last_txn_id=0>, <Ticket(id=5399, rt_number=54692, queue=Requests, subject=Quarterly Systems Check, ticket_status=closed, client=STS NHS FT, priority=45, created=2025-05-05 00:00:09, last_txn_id=0>, <Ticket(id=5471, rt_number=54764, queue=Requests, subject=Upgrade GitLab to 17.11.2, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-05-08 09:44:42, last_txn_id=0>, <Ticket(id=5478, rt_number=54771, queue=Requests, subject=Star Hardware Decommission - Phase 2, ticket_status=closed, client=Sucden, priority=43, created=2025-05-08 16:47:18, last_txn_id=0>, <Ticket(id=5442, rt_number=54735, queue=Requests, subject=Expiring certificate: ITC Compliance, ticket_status=closed, client=ITC Compliance, priority=66, created=2025-05-06 12:32:51, last_txn_id=2345393>, <Ticket(id=5400, rt_number=54693, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=40, created=2025-05-05 00:00:10, last_txn_id=0>]

Request response

05 May - 09 May

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

initial_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-09 20:15:47.490600	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490645	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490654	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490661	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490667	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490672	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490677	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490682	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490687	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490692	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490697	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490701	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490706	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490711	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490716	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490721	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490726	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490730	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490735	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490740	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490744	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490749	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490754	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490759	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490764	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490769	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490773	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490778	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490783	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490797	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490801	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490806	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490810	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490815	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490820	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490824	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490828	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490833	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490838	xxx	./services/model.py:838
DEBUG	2026-07-09 20:15:47.490842	xxx	./services/model.py:838