Request response

10 Mar - 11 Apr

RT	Created	Actual/Target response	Client	Subject
54190	20 Mar, 16:43	0h 07m/ 4h 00m	Sucden	Capacity monitoring
54027	03 Mar, 16:53	10d 6h 25m/ 4h 00m	Azura	Certificate expiring \| paneltex & spare
54146	14 Mar, 14:42	5d 2h 49m/ 4h 00m	Top To Toe	RETAIL SOFTWARE SOLUTIONS: Queries About Backups
54258	04 Nov, 08:31	99d 8h 36m/ 4h 00m	eTherapeutics	dgx2.internal.etherapeutics.co.uk excessive IPMI entries
54311	31 Mar, 13:43	0h 02m/ 4h 00m	Sucden	Load monitoring of Interstar01-06
54393	09 Apr, 14:17	0h 19m/ 4h 00m	TCV	Test domain?
54389	08 Apr, 17:41	0h 01m/ 4h 00m	OpenCorporates	Fix up HAProxy config
54134	13 Mar, 10:53	0h 05m/ 4h 00m	AskBio	Email from Iona and other datacentre servers
54245	25 Mar, 15:38	0h 06m/ 4h 00m	BD Group	e
54371	07 Apr, 09:09	0h 07m/ 4h 00m	Edinburgh University	mathsgpu2/3
54375	07 Apr, 15:59	0h 06m/ 4h 00m	Kahootz	Expired Puppet Release Key on Golf
54483	11 Apr, 11:25	0h 04m/ 4h 00m	OpenCorporates	OpenC Release
54361	06 Apr, 13:44	1d 2h 49m/ 4h 00m	OGT	Create client services account for Jolyon Holdstock
54230	25 Mar, 09:56	0h 03m/ 4h 00m	Visku	Maintenance window
54227	25 Mar, 09:11	0h 16m/ 4h 00m	Imoves	Maintenance window
54335	02 Apr, 11:29	0h 10m/ 4h 00m	Cambridge Flow Solutions	Ansys CFX 2024R2 not running on J cluster using slurm job scheduler
54156	17 Mar, 15:05	0h 17m/ 4h 00m	Cambridge Flow Solutions	Tiger P12 certificate renewal
54199	21 Mar, 13:38	0h 14m/ 4h 00m	OpenCorporates	elasticsearch cluster hardware issue
54403	10 Apr, 09:07	0h 19m/ 4h 00m	Kahootz	Backups
54377	07 Apr, 19:20	0h 12m/ 4h 00m	AskBio	List of Managed Servers
54207	22 Mar, 09:13	0h 22m/ 4h 00m	TCV	Removal of Websites
54201	21 Mar, 14:04	0h 59m/ 4h 00m	OpenCorporates	Bot1 running slow
54404	10 Apr, 09:12	0h 16m/ 4h 00m	OpenCorporates	Staging Mesos
54240	25 Mar, 12:26	0h 03m/ 4h 00m	Sucden	OLM / Patching
54145	14 Mar, 14:29	5d 2h 24m/ 4h 00m	OpenCorporates	DB Cleanup tasks
54497	11 Apr, 15:25	0h 07m/ 4h 00m	Sucden	FW: STAR hardware decommission
54350	04 Apr, 08:34	0h 18m/ 4h 00m	TCV	Cron <root@mis> /usr/sbin/ntpdate-debian > /dev/null
54294	28 Mar, 11:54	0h 51m/ 4h 00m	DLS Plastics	DLS potential ransomware infection
54394	09 Apr, 15:04	0h 29m/ 4h 00m	OpenCorporates	Ad hoc support requests next week
54205	21 Mar, 16:45	0h 03m/ 4h 00m	eTherapeutics	FW: Product Update: Upgrade to Bitnami package for PostgreSQL new version
54387	08 Apr, 15:28	0h 02m/ 4h 00m	OpenCorporates	Creating an RDP snapshot of frontend Redis (10.43.15.31)
54196	21 Mar, 10:30	0h 17m/ 4h 00m	eTherapeutics	Remove stardrop from support
54343	03 Apr, 13:17	0h 04m/ 4h 00m	BD Group	Server Time Configuration
54324	01 Apr, 16:09	0h 04m/ 4h 00m	Sucden	Onboarding of svaolmgs201
54237	25 Mar, 11:59	0h 04m/ 4h 00m	OpenCorporates	Pls remove
54222	24 Mar, 16:41	0h 04m/ 4h 00m	BD Group	Permissions Policy Update
54233	25 Mar, 11:09	0h 06m/ 4h 00m	Geograph	Fwd: [Action Required] Potential issue with nginx-ingress on your Amazon EKS cluster(s) [AWS Account: 788956665518] [EU-WEST-1]
54244	25 Mar, 15:31	0h 09m/ 4h 00m	Tusk IC	new user
54367	07 Apr, 00:00	0h 59m/ 4h 00m	Ingeus	Ingeus: login to Azure
54369	07 Apr, 07:00	0h 47m/ 4h 00m	Tusk IC	update user details
54327	02 Apr, 08:00	0h 13m/ 4h 00m	ITC Compliance	System uptime
54228	25 Mar, 09:28	0h 16m/ 4h 00m	ERF Electrical	Maintenance window
54388	08 Apr, 15:41	0h 10m/ 4h 00m	AskBio	Odd tcl/Docker behaviour
54198	21 Mar, 11:20	0h 25m/ 4h 00m	OpenCorporates	Support for OC web and api
54234	25 Mar, 11:15	0h 09m/ 4h 00m	OpenCorporates	Remove search6 from support
54267	27 Mar, 08:53	0h 02m/ 4h 00m	OpenCorporates	OpenCorporates Gitlab upgrade 17.10.1
54299	28 Mar, 15:56	0h 09m/ 4h 00m	Kahootz	Borgbackup question
54352	04 Apr, 09:26	0h 27m/ 4h 00m	TCV	TCV Domains
54239	25 Mar, 12:17	5d 6h 57m/ 4h 00m	Ingeus	Fwd: Azure DevOps personal access token nearing expiration
54238	25 Mar, 12:16	0h 07m/ 4h 00m	Edinburgh University	mathsgpu3
54398	09 Apr, 16:00	0h 05m/ 4h 00m	Geograph	Geograph Gitlab upgrade (17.10.4)
54286	28 Mar, 08:55	0h 14m/ 4h 00m	Trident Honda	Backup service
54295	28 Mar, 09:22	3h 40m/ 4h 00m	OpenCorporates	Pls Remove
54312	31 Mar, 13:59	0h 04m/ 4h 00m	Entrepreneurs Circle	IP Address Change - SFTP
54268	27 Mar, 09:25	0h 37m/ 4h 00m	OpenCorporates	downgrade all the search1-5 from premier to business
54340	03 Apr, 09:02	0h 03m/ 4h 00m	NFW	Allias
54323	01 Apr, 12:55	0h 05m/ 4h 00m	Entrepreneurs Circle	Request for IP Update – inprog.entrepreneurscircle.org - Access Issue
54028	03 Mar, 16:57	10d 6h 13m/ 4h 00m	Rotastat	Expiring certificate \| gallus.rotastat.com
54348	04 Apr, 00:00	0h 21m/ 4h 00m	Sylvera	Sylvera monthly backup check and tape swap
54345	03 Apr, 16:13	0h 08m/ 4h 00m	AskBio	URGENT - Encryption Keys for COLL, JURA, IONA, MULL
54355	04 Apr, 11:49	0h 09m/ 4h 00m	Cambridge Flow Solutions	cfsj03 node reboot
54399	09 Apr, 16:07	0h 09m/ 4h 00m	OpenCorporates	OpenCorporates Gitlab upgrade (17.10.4)
54163	18 Mar, 08:04	0h 16m/ 4h 00m	JISC	Server patching for l01 and l02
54265	27 Mar, 08:49	0h 01m/ 4h 00m	Geograph	Geograph Gitlab upgrade (17.10.1)
54252	26 Mar, 10:35	0h 03m/ 4h 00m	AskBio	skye + weka + zipfile read failing
54266	27 Mar, 08:52	0h 01m/ 4h 00m	eTherapeutics	ETX Gitlab upgrade (17.10.1)
54400	09 Apr, 16:26	0h 01m/ 4h 00m	eTherapeutics	ETX Gitlab upgrade (17.10.4)
54032	04 Mar, 08:06	12d 1h 49m/ 4h 00m	Azura	ford1/2.opentrk.com expiring certificate
54374	07 Apr, 11:22	0h 03m/ 4h 00m	AskBio	UPS beeping
54354	04 Apr, 11:44	0h 05m/ 4h 00m	Kahootz	Apache Logs
54008	27 Feb, 12:23	13d 0h 16m/ 4h 00m	BD Group	Stage Server
54077	06 Mar, 12:27	14d 3h 19m/ 4h 00m	Sucden	Support for svaolmgs201
54382	08 Apr, 10:02	0h 05m/ 4h 00m	JISC	Google Cloud Armor WAF Implementation Testing
54372	07 Apr, 09:10	1d 1h 42m/ 4h 00m	OpenCorporates	Improve OC mysql cluster monitoring
54474	10 Apr, 14:30	0h 02m/ 4h 00m	Kahootz	Tomcat startup
54277	27 Mar, 16:03	1d 6h 20m/ 4h 00m	Gravytrain	PCCs for Gravytrain
54164	18 Mar, 08:31	1h 17m/ 4h 00m	Sucden	Sucden systems monitoring cleanup
54397	09 Apr, 15:52	0h 22m/ 4h 00m	Ingeus	Fwd: PIM: Tiger Admin 365's Owner role expires in 14 day(s)
54202	21 Mar, 15:38	0h 24m/ 4h 00m	OpenCorporates	RDS monitoring
54270	24 Mar, 14:44	2d 5h 18m/ 4h 00m	OpenCorporates	Server support removals
54402	10 Apr, 08:07	0h 06m/ 4h 00m	OGT	rodney1/2.internal.ogtip.com cluster issue
54479	11 Apr, 00:09	0/ 4h 00m	OpenCorporates	Improve OC ES monitoring
54380	08 Apr, 08:14	0h 15m/ 4h 00m	OGT	manuel.internal.ogtip.com predictive disk failure
54346	03 Apr, 19:01	0h 21m/ 4h 00m	AskBio	Datavita server migration
54185	20 Mar, 13:42	0h 11m/ 4h 00m	AskBio	Gitlab move
54440	10 Apr, 10:52	6h 29m/ 4h 00m	OpenCorporates	ElastiCache Monitoring

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	85.698 msec
System CPU time	3.689 msec
Total CPU time	89.387 msec
Elapsed time	111.059 msec
Context switches	160 voluntary, 7 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-04-11&start=2025-03-10
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-04-11'
'start'	'2025-03-10'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 4, 11), 'start': datetime.date(2025, 3, 10), 'title': 'Request response'}
request	<Request 'http://dashboard.uat.tigr.uk/request_response_report_drilldown?end=2025-04-11&start=2025-03-10' [GET]>
tickets	[<Ticket(id=4920, rt_number=54190, queue=Requests, subject=Capacity monitoring, ticket_status=closed, client=Sucden, priority=61, created=2025-03-20 16:43:25, last_txn_id=0>, <Ticket(id=4757, rt_number=54027, queue=Requests, subject=Certificate expiring \| paneltex & spare, ticket_status=closed, client=Azura, priority=43, created=2025-03-03 16:53:42, last_txn_id=2297494>, <Ticket(id=4876, rt_number=54146, queue=Requests, subject=RETAIL SOFTWARE SOLUTIONS: Queries About Backups, ticket_status=closed, client=Top To Toe, priority=6, created=2025-03-14 14:42:09, last_txn_id=2303143>, <Ticket(id=4988, rt_number=54258, queue=Requests, subject=dgx2.internal.etherapeutics.co.uk excessive IPMI entries, ticket_status=closed, client=eTherapeutics, priority=45, created=2024-11-04 08:31:17, last_txn_id=2309522>, <Ticket(id=5040, rt_number=54311, queue=Requests, subject=Load monitoring of Interstar01-06, ticket_status=closed, client=Sucden, priority=2, created=2025-03-31 13:43:19, last_txn_id=0>, <Ticket(id=5126, rt_number=54393, queue=Requests, subject=Test domain?, ticket_status=closed, client=TCV, priority=43, created=2025-04-09 14:17:33, last_txn_id=0>, <Ticket(id=5122, rt_number=54389, queue=Requests, subject=Fix up HAProxy config, ticket_status=closed, client=OpenCorporates, priority=44, created=2025-04-08 17:41:39, last_txn_id=0>, <Ticket(id=4864, rt_number=54134, queue=Requests, subject=Email from Iona and other datacentre servers, ticket_status=closed, client=AskBio, priority=64, created=2025-03-13 10:53:11, last_txn_id=2310687>, <Ticket(id=4975, rt_number=54245, queue=Requests, subject=e, ticket_status=closed, client=BD Group, priority=60, created=2025-03-25 15:38:56, last_txn_id=0>, <Ticket(id=5104, rt_number=54371, queue=Requests, subject=mathsgpu2/3, ticket_status=closed, client=Edinburgh University, priority=0, created=2025-04-07 09:09:48, last_txn_id=0>, <Ticket(id=5108, rt_number=54375, queue=Requests, subject=Expired Puppet Release Key on Golf, ticket_status=closed, client=Kahootz, priority=61, created=2025-04-07 15:59:17, last_txn_id=0>, <Ticket(id=5220, rt_number=54483, queue=Requests, subject=OpenC Release, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-04-11 11:25:27, last_txn_id=0>, <Ticket(id=5092, rt_number=54361, queue=Requests, subject=Create client services account for Jolyon Holdstock, ticket_status=closed, client=OGT, priority=42, created=2025-04-06 13:44:09, last_txn_id=0>, <Ticket(id=4960, rt_number=54230, queue=Requests, subject=Maintenance window, ticket_status=closed, client=Visku, priority=43, created=2025-03-25 09:56:52, last_txn_id=0>, <Ticket(id=4957, rt_number=54227, queue=Requests, subject=Maintenance window, ticket_status=closed, client=Imoves, priority=43, created=2025-03-25 09:11:46, last_txn_id=0>, <Ticket(id=5065, rt_number=54335, queue=Requests, subject=Ansys CFX 2024R2 not running on J cluster using slurm job scheduler, ticket_status=closed, client=Cambridge Flow Solutions, priority=42, created=2025-04-02 11:29:10, last_txn_id=0>, <Ticket(id=4886, rt_number=54156, queue=Requests, subject=Tiger P12 certificate renewal, ticket_status=closed, client=Cambridge Flow Solutions, priority=42, created=2025-03-17 15:05:51, last_txn_id=2309377>, <Ticket(id=4929, rt_number=54199, queue=Requests, subject=elasticsearch cluster hardware issue, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-03-21 13:38:42, last_txn_id=0>, <Ticket(id=5136, rt_number=54403, queue=Requests, subject=Backups, ticket_status=closed, client=Kahootz, priority=60, created=2025-04-10 09:07:21, last_txn_id=0>, <Ticket(id=5110, rt_number=54377, queue=Requests, subject=List of Managed Servers, ticket_status=closed, client=AskBio, priority=61, created=2025-04-07 19:20:18, last_txn_id=0>, <Ticket(id=4937, rt_number=54207, queue=Requests, subject=Removal of Websites, ticket_status=closed, client=TCV, priority=0, created=2025-03-22 09:13:40, last_txn_id=0>, <Ticket(id=4931, rt_number=54201, queue=Requests, subject=Bot1 running slow, ticket_status=closed, client=OpenCorporates, priority=43, created=2025-03-21 14:04:54, last_txn_id=0>, <Ticket(id=5137, rt_number=54404, queue=Requests, subject=Staging Mesos, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-04-10 09:12:25, last_txn_id=0>, <Ticket(id=4970, rt_number=54240, queue=Requests, subject=OLM / Patching, ticket_status=closed, client=Sucden, priority=64, created=2025-03-25 12:26:33, last_txn_id=0>, <Ticket(id=4875, rt_number=54145, queue=Requests, subject=DB Cleanup tasks, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-03-14 14:29:06, last_txn_id=2303102>, <Ticket(id=5234, rt_number=54497, queue=Requests, subject=FW: STAR hardware decommission, ticket_status=closed, client=Sucden, priority=62, created=2025-04-11 15:25:10, last_txn_id=0>, <Ticket(id=5081, rt_number=54350, queue=Requests, subject=Cron <root@mis> /usr/sbin/ntpdate-debian > /dev/null, ticket_status=closed, client=TCV, priority=41, created=2025-04-04 08:34:45, last_txn_id=0>, <Ticket(id=5023, rt_number=54294, queue=Requests, subject=DLS potential ransomware infection, ticket_status=closed, client=DLS Plastics, priority=42, created=2025-03-28 11:54:35, last_txn_id=0>, <Ticket(id=5127, rt_number=54394, queue=Requests, subject=Ad hoc support requests next week, ticket_status=closed, client=OpenCorporates, priority=60, created=2025-04-09 15:04:45, last_txn_id=0>, <Ticket(id=4935, rt_number=54205, queue=Requests, subject=FW: Product Update: Upgrade to Bitnami package for PostgreSQL new version, ticket_status=closed, client=eTherapeutics, priority=43, created=2025-03-21 16:45:19, last_txn_id=0>, <Ticket(id=5120, rt_number=54387, queue=Requests, subject=Creating an RDP snapshot of frontend Redis (10.43.15.31) , ticket_status=closed, client=OpenCorporates, priority=41, created=2025-04-08 15:28:40, last_txn_id=0>, <Ticket(id=4926, rt_number=54196, queue=Requests, 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10 Mar - 11 Apr

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initial_response_report_drilldown.html

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Level	Time	Message	Location
DEBUG	2026-07-11 04:28:36.252692	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252740	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252748	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252754	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252759	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252764	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252769	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252774	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252779	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252784	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252789	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252794	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252799	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252803	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252808	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252813	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252818	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252824	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252828	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252833	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252838	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252843	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252848	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252853	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252858	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252863	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252868	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252873	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252878	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252883	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252888	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252893	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252899	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252904	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252910	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252915	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252920	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252925	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252930	xxx	./services/model.py:838
DEBUG	2026-07-11 04:28:36.252935	xxx	./services/model.py:838