Request response

07 Apr

RT	Created	Actual/Target response	Client	Subject
54371	07 Apr, 09:09	0h 07m/ 4h 00m	Edinburgh University	mathsgpu2/3
54375	07 Apr, 15:59	0h 06m/ 4h 00m	Kahootz	Expired Puppet Release Key on Golf
54361	06 Apr, 13:44	1d 2h 49m/ 4h 00m	OGT	Create client services account for Jolyon Holdstock
54377	07 Apr, 19:20	0h 12m/ 4h 00m	AskBio	List of Managed Servers
54367	07 Apr, 00:00	0h 59m/ 4h 00m	Ingeus	Ingeus: login to Azure
54369	07 Apr, 07:00	0h 47m/ 4h 00m	Tusk IC	update user details
54374	07 Apr, 11:22	0h 03m/ 4h 00m	AskBio	UPS beeping
54372	07 Apr, 09:10	1d 1h 42m/ 4h 00m	OpenCorporates	Improve OC mysql cluster monitoring

git hash: master (4425ed35)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	53.591 msec
System CPU time	0.000 msec
Total CPU time	53.591 msec
Elapsed time	72.457 msec
Context switches	32 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-04-07&start=2025-04-07
REMOTE_ADDR	10.42.58.169
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-04-07'
'start'	'2025-04-07'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 4, 7), 'start': datetime.date(2025, 4, 7), 'title': 'Request response'}
request	<Request 'http://dashboard.uat.tigr.uk/request_response_report_drilldown?end=2025-04-07&start=2025-04-07' [GET]>
tickets	[<Ticket(id=5104, rt_number=54371, queue=Requests, subject=mathsgpu2/3, ticket_status=closed, client=Edinburgh University, priority=0, created=2025-04-07 09:09:48, last_txn_id=0>, <Ticket(id=5108, rt_number=54375, queue=Requests, subject=Expired Puppet Release Key on Golf, ticket_status=closed, client=Kahootz, priority=61, created=2025-04-07 15:59:17, last_txn_id=0>, <Ticket(id=5092, rt_number=54361, queue=Requests, subject=Create client services account for Jolyon Holdstock, ticket_status=closed, client=OGT, priority=42, created=2025-04-06 13:44:09, last_txn_id=0>, <Ticket(id=5110, rt_number=54377, queue=Requests, subject=List of Managed Servers, ticket_status=closed, client=AskBio, priority=61, created=2025-04-07 19:20:18, last_txn_id=0>, <Ticket(id=5098, rt_number=54367, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=40, created=2025-04-07 00:00:11, last_txn_id=0>, <Ticket(id=5100, rt_number=54369, queue=Requests, subject=update user details, ticket_status=closed, client=Tusk IC, priority=0, created=2025-04-07 07:00:08, last_txn_id=0>, <Ticket(id=5107, rt_number=54374, queue=Requests, subject=UPS beeping, ticket_status=closed, client=AskBio, priority=0, created=2025-04-07 11:22:37, last_txn_id=0>, <Ticket(id=5105, rt_number=54372, queue=Requests, subject=Improve OC mysql cluster monitoring, ticket_status=closed, client=OpenCorporates, priority=63, created=2025-04-07 09:10:45, last_txn_id=0>]

Request response

07 Apr

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

initial_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-27 18:51:22.425610	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425668	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425678	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425685	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425691	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425697	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425702	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425708	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425712	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425717	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425723	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425728	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425733	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425739	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425744	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425749	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425754	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425759	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425763	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425768	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425774	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425779	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425784	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425788	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425793	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425798	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425803	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425808	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425813	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425819	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425827	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425845	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425853	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425865	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425878	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425888	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425896	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425903	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425912	xxx	./services/model.py:838
DEBUG	2026-03-27 18:51:22.425917	xxx	./services/model.py:838