Request response

24 Mar - 28 Mar

RT	Created	Actual/Target response	Client	Subject
54258	04 Nov, 08:31	99d 8h 36m/ 4h 00m	eTherapeutics	dgx2.internal.etherapeutics.co.uk excessive IPMI entries
54245	25 Mar, 15:38	0h 06m/ 4h 00m	BD Group	e
54230	25 Mar, 09:56	0h 03m/ 4h 00m	Visku	Maintenance window
54227	25 Mar, 09:11	0h 16m/ 4h 00m	Imoves	Maintenance window
54207	22 Mar, 09:13	0h 22m/ 4h 00m	TCV	Removal of Websites
54240	25 Mar, 12:26	0h 03m/ 4h 00m	Sucden	OLM / Patching
54294	28 Mar, 11:54	0h 51m/ 4h 00m	DLS Plastics	DLS potential ransomware infection
54237	25 Mar, 11:59	0h 04m/ 4h 00m	OpenCorporates	Pls remove
54222	24 Mar, 16:41	0h 04m/ 4h 00m	BD Group	Permissions Policy Update
54233	25 Mar, 11:09	0h 06m/ 4h 00m	Geograph	Fwd: [Action Required] Potential issue with nginx-ingress on your Amazon EKS cluster(s) [AWS Account: 788956665518] [EU-WEST-1]
54244	25 Mar, 15:31	0h 09m/ 4h 00m	Tusk IC	new user
54228	25 Mar, 09:28	0h 16m/ 4h 00m	ERF Electrical	Maintenance window
54234	25 Mar, 11:15	0h 09m/ 4h 00m	OpenCorporates	Remove search6 from support
54267	27 Mar, 08:53	0h 02m/ 4h 00m	OpenCorporates	OpenCorporates Gitlab upgrade 17.10.1
54299	28 Mar, 15:56	0h 09m/ 4h 00m	Kahootz	Borgbackup question
54239	25 Mar, 12:17	5d 6h 57m/ 4h 00m	Ingeus	Fwd: Azure DevOps personal access token nearing expiration
54238	25 Mar, 12:16	0h 07m/ 4h 00m	Edinburgh University	mathsgpu3
54286	28 Mar, 08:55	0h 14m/ 4h 00m	Trident Honda	Backup service
54295	28 Mar, 09:22	3h 40m/ 4h 00m	OpenCorporates	Pls Remove
54268	27 Mar, 09:25	0h 37m/ 4h 00m	OpenCorporates	downgrade all the search1-5 from premier to business
54265	27 Mar, 08:49	0h 01m/ 4h 00m	Geograph	Geograph Gitlab upgrade (17.10.1)
54252	26 Mar, 10:35	0h 03m/ 4h 00m	AskBio	skye + weka + zipfile read failing
54266	27 Mar, 08:52	0h 01m/ 4h 00m	eTherapeutics	ETX Gitlab upgrade (17.10.1)
54077	06 Mar, 12:27	14d 3h 19m/ 4h 00m	Sucden	Support for svaolmgs201
54277	27 Mar, 16:03	1d 6h 20m/ 4h 00m	Gravytrain	PCCs for Gravytrain
54270	24 Mar, 14:44	2d 5h 18m/ 4h 00m	OpenCorporates	Server support removals

git hash: master (2bdee1b8)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	51.560 msec
System CPU time	7.880 msec
Total CPU time	59.440 msec
Elapsed time	77.177 msec
Context switches	63 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-03-28&start=2025-03-24
REMOTE_ADDR	10.42.140.187
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-03-28'
'start'	'2025-03-24'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 3, 28), 'start': datetime.date(2025, 3, 24), 'title': 'Request response'}
request	<Request 'http://dashboard.uat.tigr.uk/request_response_report_drilldown?end=2025-03-28&start=2025-03-24' [GET]>
tickets	[<Ticket(id=4988, rt_number=54258, queue=Requests, subject=dgx2.internal.etherapeutics.co.uk excessive IPMI entries, ticket_status=closed, client=eTherapeutics, priority=45, created=2024-11-04 08:31:17, last_txn_id=2309522>, <Ticket(id=4975, rt_number=54245, queue=Requests, subject=e, ticket_status=closed, client=BD Group, priority=60, created=2025-03-25 15:38:56, last_txn_id=0>, <Ticket(id=4960, rt_number=54230, queue=Requests, subject=Maintenance window, ticket_status=closed, client=Visku, priority=43, created=2025-03-25 09:56:52, last_txn_id=0>, <Ticket(id=4957, rt_number=54227, queue=Requests, subject=Maintenance window, ticket_status=closed, client=Imoves, priority=43, created=2025-03-25 09:11:46, last_txn_id=0>, <Ticket(id=4937, rt_number=54207, queue=Requests, subject=Removal of Websites, ticket_status=closed, client=TCV, priority=0, created=2025-03-22 09:13:40, last_txn_id=0>, <Ticket(id=4970, rt_number=54240, queue=Requests, subject=OLM / Patching, ticket_status=closed, client=Sucden, priority=64, created=2025-03-25 12:26:33, last_txn_id=0>, <Ticket(id=5023, rt_number=54294, queue=Requests, subject=DLS potential ransomware infection, ticket_status=closed, client=DLS Plastics, priority=42, created=2025-03-28 11:54:35, last_txn_id=0>, <Ticket(id=4967, rt_number=54237, queue=Requests, subject=Pls remove, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-03-25 11:59:12, last_txn_id=2311993>, <Ticket(id=4952, rt_number=54222, queue=Requests, subject=Permissions Policy Update, ticket_status=closed, client=BD Group, priority=61, created=2025-03-24 16:41:38, last_txn_id=0>, <Ticket(id=4963, rt_number=54233, queue=Requests, subject=Fwd: [Action Required] Potential issue with nginx-ingress on your Amazon EKS cluster(s) [AWS Account: 788956665518] [EU-WEST-1], ticket_status=closed, client=Geograph, priority=40, created=2025-03-25 11:09:41, last_txn_id=0>, <Ticket(id=4974, rt_number=54244, queue=Requests, subject=new user, ticket_status=closed, client=Tusk IC, priority=41, created=2025-03-25 15:31:28, last_txn_id=0>, <Ticket(id=4958, rt_number=54228, queue=Requests, subject=Maintenance window, ticket_status=closed, client=ERF Electrical, priority=43, created=2025-03-25 09:28:48, last_txn_id=0>, <Ticket(id=4964, rt_number=54234, queue=Requests, subject=Remove search6 from support, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-03-25 11:15:31, last_txn_id=0>, <Ticket(id=4997, rt_number=54267, queue=Requests, subject=OpenCorporates Gitlab upgrade 17.10.1, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-03-27 08:53:56, last_txn_id=0>, <Ticket(id=5028, rt_number=54299, queue=Requests, subject=Borgbackup question, ticket_status=closed, client=Kahootz, priority=0, created=2025-03-28 15:56:32, last_txn_id=0>, <Ticket(id=4969, rt_number=54239, queue=Requests, subject=Fwd: Azure DevOps personal access token nearing expiration, ticket_status=closed, client=Ingeus, priority=43, created=2025-03-25 12:17:57, last_txn_id=0>, <Ticket(id=4968, rt_number=54238, queue=Requests, subject=mathsgpu3, ticket_status=closed, client=Edinburgh University, priority=42, created=2025-03-25 12:16:43, last_txn_id=0>, <Ticket(id=5015, rt_number=54286, queue=Requests, subject=Backup service, ticket_status=closed, client=Trident Honda, priority=41, created=2025-03-28 08:55:55, last_txn_id=0>, <Ticket(id=5024, rt_number=54295, queue=Requests, subject=Pls Remove, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-03-28 09:22:47, last_txn_id=2311950>, <Ticket(id=4998, rt_number=54268, queue=Requests, subject=downgrade all the search1-5 from premier to business, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-03-27 09:25:35, last_txn_id=0>, <Ticket(id=4995, rt_number=54265, queue=Requests, subject=Geograph Gitlab upgrade (17.10.1), ticket_status=closed, client=Geograph, priority=40, created=2025-03-27 08:49:42, last_txn_id=0>, <Ticket(id=4982, rt_number=54252, queue=Requests, subject=skye + weka + zipfile read failing, ticket_status=closed, client=AskBio, priority=61, created=2025-03-26 10:35:15, last_txn_id=2310535>, <Ticket(id=4996, rt_number=54266, queue=Requests, subject=ETX Gitlab upgrade (17.10.1), ticket_status=closed, client=eTherapeutics, priority=41, created=2025-03-27 08:52:02, last_txn_id=0>, <Ticket(id=4807, rt_number=54077, queue=Requests, subject=Support for svaolmgs201, ticket_status=closed, client=Sucden, priority=5, created=2025-03-06 12:27:27, last_txn_id=2313162>, <Ticket(id=5006, rt_number=54277, queue=Requests, subject=PCCs for Gravytrain, ticket_status=closed, client=Gravytrain, priority=44, created=2025-03-27 16:03:57, last_txn_id=0>, <Ticket(id=5000, rt_number=54270, queue=Requests, subject=Server support removals, ticket_status=closed, client=OpenCorporates, priority=2, created=2025-03-24 14:44:26, last_txn_id=2313892>]

Request response

24 Mar - 28 Mar

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

initial_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-31 12:36:38.543545	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543617	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543631	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543640	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543649	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543656	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543664	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543670	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543677	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543687	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543693	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543700	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543706	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543713	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543719	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543725	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543732	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543738	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543744	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543751	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543757	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543762	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543768	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543779	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543786	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543793	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543800	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543807	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543813	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543819	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543825	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543832	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543838	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543845	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543851	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543858	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543864	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543870	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543878	xxx	./services/model.py:838
DEBUG	2026-03-31 12:36:38.543884	xxx	./services/model.py:838