Request response

25 Mar

RT	Created	Actual/Target response	Client	Subject
54258	04 Nov, 08:31	99d 8h 36m/ 4h 00m	eTherapeutics	dgx2.internal.etherapeutics.co.uk excessive IPMI entries
54245	25 Mar, 15:38	0h 06m/ 4h 00m	BD Group	e
54230	25 Mar, 09:56	0h 03m/ 4h 00m	Visku	Maintenance window
54227	25 Mar, 09:11	0h 16m/ 4h 00m	Imoves	Maintenance window
54240	25 Mar, 12:26	0h 03m/ 4h 00m	Sucden	OLM / Patching
54237	25 Mar, 11:59	0h 04m/ 4h 00m	OpenCorporates	Pls remove
54233	25 Mar, 11:09	0h 06m/ 4h 00m	Geograph	Fwd: [Action Required] Potential issue with nginx-ingress on your Amazon EKS cluster(s) [AWS Account: 788956665518] [EU-WEST-1]
54244	25 Mar, 15:31	0h 09m/ 4h 00m	Tusk IC	new user
54228	25 Mar, 09:28	0h 16m/ 4h 00m	ERF Electrical	Maintenance window
54234	25 Mar, 11:15	0h 09m/ 4h 00m	OpenCorporates	Remove search6 from support
54239	25 Mar, 12:17	5d 6h 57m/ 4h 00m	Ingeus	Fwd: Azure DevOps personal access token nearing expiration
54238	25 Mar, 12:16	0h 07m/ 4h 00m	Edinburgh University	mathsgpu3
54077	06 Mar, 12:27	14d 3h 19m/ 4h 00m	Sucden	Support for svaolmgs201
54270	24 Mar, 14:44	2d 5h 18m/ 4h 00m	OpenCorporates	Server support removals

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	54.832 msec
System CPU time	0.000 msec
Total CPU time	54.832 msec
Elapsed time	72.086 msec
Context switches	101 voluntary, 15 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-03-25&start=2025-03-25
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-03-25'
'start'	'2025-03-25'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 3, 25), 'start': datetime.date(2025, 3, 25), 'title': 'Request response'}
request	<Request 'http://dashboard.uat.tigr.uk/request_response_report_drilldown?end=2025-03-25&start=2025-03-25' [GET]>
tickets	[<Ticket(id=4988, rt_number=54258, queue=Requests, subject=dgx2.internal.etherapeutics.co.uk excessive IPMI entries, ticket_status=closed, client=eTherapeutics, priority=45, created=2024-11-04 08:31:17, last_txn_id=2309522>, <Ticket(id=4975, rt_number=54245, queue=Requests, subject=e, ticket_status=closed, client=BD Group, priority=60, created=2025-03-25 15:38:56, last_txn_id=0>, <Ticket(id=4960, rt_number=54230, queue=Requests, subject=Maintenance window, ticket_status=closed, client=Visku, priority=43, created=2025-03-25 09:56:52, last_txn_id=0>, <Ticket(id=4957, rt_number=54227, queue=Requests, subject=Maintenance window, ticket_status=closed, client=Imoves, priority=43, created=2025-03-25 09:11:46, last_txn_id=0>, <Ticket(id=4970, rt_number=54240, queue=Requests, subject=OLM / Patching, ticket_status=closed, client=Sucden, priority=64, created=2025-03-25 12:26:33, last_txn_id=0>, <Ticket(id=4967, rt_number=54237, queue=Requests, subject=Pls remove, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-03-25 11:59:12, last_txn_id=2311993>, <Ticket(id=4963, rt_number=54233, queue=Requests, subject=Fwd: [Action Required] Potential issue with nginx-ingress on your Amazon EKS cluster(s) [AWS Account: 788956665518] [EU-WEST-1], ticket_status=closed, client=Geograph, priority=40, created=2025-03-25 11:09:41, last_txn_id=0>, <Ticket(id=4974, rt_number=54244, queue=Requests, subject=new user, ticket_status=closed, client=Tusk IC, priority=41, created=2025-03-25 15:31:28, last_txn_id=0>, <Ticket(id=4958, rt_number=54228, queue=Requests, subject=Maintenance window, ticket_status=closed, client=ERF Electrical, priority=43, created=2025-03-25 09:28:48, last_txn_id=0>, <Ticket(id=4964, rt_number=54234, queue=Requests, subject=Remove search6 from support, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-03-25 11:15:31, last_txn_id=0>, <Ticket(id=4969, rt_number=54239, queue=Requests, subject=Fwd: Azure DevOps personal access token nearing expiration, ticket_status=closed, client=Ingeus, priority=43, created=2025-03-25 12:17:57, last_txn_id=0>, <Ticket(id=4968, rt_number=54238, queue=Requests, subject=mathsgpu3, ticket_status=closed, client=Edinburgh University, priority=42, created=2025-03-25 12:16:43, last_txn_id=0>, <Ticket(id=4807, rt_number=54077, queue=Requests, subject=Support for svaolmgs201, ticket_status=closed, client=Sucden, priority=5, created=2025-03-06 12:27:27, last_txn_id=2313162>, <Ticket(id=5000, rt_number=54270, queue=Requests, subject=Server support removals, ticket_status=closed, client=OpenCorporates, priority=2, created=2025-03-24 14:44:26, last_txn_id=2313892>]

Request response

25 Mar

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

initial_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-12 05:44:45.727908	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.727967	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.727977	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.727983	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.727988	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.727993	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.727998	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.728004	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.728008	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.728013	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.728017	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.728021	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.728026	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.728030	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.728034	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.728039	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.728043	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.728048	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.728052	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.728057	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.728061	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.728065	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.728070	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.728075	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.728079	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.728083	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.728088	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.728092	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.728096	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.728101	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.728105	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.728110	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.728114	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.728118	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.728123	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.728127	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.728131	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.728136	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.728140	xxx	./services/model.py:838
DEBUG	2026-07-12 05:44:45.728145	xxx	./services/model.py:838