Request response

17 Mar - 21 Mar

RT	Created	Actual/Target response	Client	Subject
54190	20 Mar, 16:43	0h 07m/ 4h 00m	Sucden	Capacity monitoring
54027	03 Mar, 16:53	10d 6h 25m/ 4h 00m	Azura	Certificate expiring \| paneltex & spare
54146	14 Mar, 14:42	5d 2h 49m/ 4h 00m	Top To Toe	RETAIL SOFTWARE SOLUTIONS: Queries About Backups
54258	04 Nov, 08:31	99d 8h 36m/ 4h 00m	eTherapeutics	dgx2.internal.etherapeutics.co.uk excessive IPMI entries
54156	17 Mar, 15:05	0h 17m/ 4h 00m	Cambridge Flow Solutions	Tiger P12 certificate renewal
54199	21 Mar, 13:38	0h 14m/ 4h 00m	OpenCorporates	elasticsearch cluster hardware issue
54201	21 Mar, 14:04	0h 59m/ 4h 00m	OpenCorporates	Bot1 running slow
54145	14 Mar, 14:29	5d 2h 24m/ 4h 00m	OpenCorporates	DB Cleanup tasks
54205	21 Mar, 16:45	0h 03m/ 4h 00m	eTherapeutics	FW: Product Update: Upgrade to Bitnami package for PostgreSQL new version
54196	21 Mar, 10:30	0h 17m/ 4h 00m	eTherapeutics	Remove stardrop from support
54198	21 Mar, 11:20	0h 25m/ 4h 00m	OpenCorporates	Support for OC web and api
54028	03 Mar, 16:57	10d 6h 13m/ 4h 00m	Rotastat	Expiring certificate \| gallus.rotastat.com
54163	18 Mar, 08:04	0h 16m/ 4h 00m	JISC	Server patching for l01 and l02
54032	04 Mar, 08:06	12d 1h 49m/ 4h 00m	Azura	ford1/2.opentrk.com expiring certificate
54008	27 Feb, 12:23	13d 0h 16m/ 4h 00m	BD Group	Stage Server
54077	06 Mar, 12:27	14d 3h 19m/ 4h 00m	Sucden	Support for svaolmgs201
54164	18 Mar, 08:31	1h 17m/ 4h 00m	Sucden	Sucden systems monitoring cleanup
54202	21 Mar, 15:38	0h 24m/ 4h 00m	OpenCorporates	RDS monitoring
54185	20 Mar, 13:42	0h 11m/ 4h 00m	AskBio	Gitlab move

git hash: master (2bdee1b8)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	49.840 msec
System CPU time	4.100 msec
Total CPU time	53.940 msec
Elapsed time	70.768 msec
Context switches	68 voluntary, 25 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-03-21&start=2025-03-17
REMOTE_ADDR	10.42.140.187
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-03-21'
'start'	'2025-03-17'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 3, 21), 'start': datetime.date(2025, 3, 17), 'title': 'Request response'}
request	<Request 'http://dashboard.uat.tigr.uk/request_response_report_drilldown?end=2025-03-21&start=2025-03-17' [GET]>
tickets	[<Ticket(id=4920, rt_number=54190, queue=Requests, subject=Capacity monitoring, ticket_status=closed, client=Sucden, priority=61, created=2025-03-20 16:43:25, last_txn_id=0>, <Ticket(id=4757, rt_number=54027, queue=Requests, subject=Certificate expiring \| paneltex & spare, ticket_status=closed, client=Azura, priority=43, created=2025-03-03 16:53:42, last_txn_id=2297494>, <Ticket(id=4876, rt_number=54146, queue=Requests, subject=RETAIL SOFTWARE SOLUTIONS: Queries About Backups, ticket_status=closed, client=Top To Toe, priority=6, created=2025-03-14 14:42:09, last_txn_id=2303143>, <Ticket(id=4988, rt_number=54258, queue=Requests, subject=dgx2.internal.etherapeutics.co.uk excessive IPMI entries, ticket_status=closed, client=eTherapeutics, priority=45, created=2024-11-04 08:31:17, last_txn_id=2309522>, <Ticket(id=4886, rt_number=54156, queue=Requests, subject=Tiger P12 certificate renewal, ticket_status=closed, client=Cambridge Flow Solutions, priority=42, created=2025-03-17 15:05:51, last_txn_id=2309377>, <Ticket(id=4929, rt_number=54199, queue=Requests, subject=elasticsearch cluster hardware issue, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-03-21 13:38:42, last_txn_id=0>, <Ticket(id=4931, rt_number=54201, queue=Requests, subject=Bot1 running slow, ticket_status=closed, client=OpenCorporates, priority=43, created=2025-03-21 14:04:54, last_txn_id=0>, <Ticket(id=4875, rt_number=54145, queue=Requests, subject=DB Cleanup tasks, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-03-14 14:29:06, last_txn_id=2303102>, <Ticket(id=4935, rt_number=54205, queue=Requests, subject=FW: Product Update: Upgrade to Bitnami package for PostgreSQL new version, ticket_status=closed, client=eTherapeutics, priority=43, created=2025-03-21 16:45:19, last_txn_id=0>, <Ticket(id=4926, rt_number=54196, queue=Requests, subject=Remove stardrop from support, ticket_status=closed, client=eTherapeutics, priority=3, created=2025-03-21 10:30:10, last_txn_id=0>, <Ticket(id=4928, rt_number=54198, queue=Requests, subject=Support for OC web and api, ticket_status=closed, client=OpenCorporates, priority=44, created=2025-03-21 11:20:44, last_txn_id=0>, <Ticket(id=4758, rt_number=54028, queue=Requests, subject=Expiring certificate \| gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=44, created=2025-03-03 16:57:57, last_txn_id=2297508>, <Ticket(id=4893, rt_number=54163, queue=Requests, subject=Server patching for l01 and l02, ticket_status=closed, client=JISC, priority=62, created=2025-03-18 08:04:55, last_txn_id=0>, <Ticket(id=4762, rt_number=54032, queue=Requests, subject=ford1/2.opentrk.com expiring certificate, ticket_status=closed, client=Azura, priority=3, created=2025-03-04 08:06:58, last_txn_id=2297657>, <Ticket(id=4738, rt_number=54008, queue=Requests, subject=Stage Server, ticket_status=closed, client=BD Group, priority=45, created=2025-02-27 12:23:15, last_txn_id=2295599>, <Ticket(id=4807, rt_number=54077, queue=Requests, subject=Support for svaolmgs201, ticket_status=closed, client=Sucden, priority=5, created=2025-03-06 12:27:27, last_txn_id=2313162>, <Ticket(id=4894, rt_number=54164, queue=Requests, subject=Sucden systems monitoring cleanup, ticket_status=closed, client=Sucden, priority=44, created=2025-03-18 08:31:37, last_txn_id=0>, <Ticket(id=4932, rt_number=54202, queue=Requests, subject=RDS monitoring, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-03-21 15:38:00, last_txn_id=2313469>, <Ticket(id=4915, rt_number=54185, queue=Requests, subject=Gitlab move, ticket_status=closed, client=AskBio, priority=71, created=2025-03-20 13:42:59, last_txn_id=0>]

Request response

17 Mar - 21 Mar

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

initial_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-31 14:07:13.555531	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555602	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555615	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555623	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555631	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555638	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555645	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555652	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555659	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555668	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555675	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555682	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555688	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555695	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555702	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555709	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555716	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555742	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555764	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555772	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555778	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555785	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555792	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555799	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555806	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555815	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555822	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555828	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555834	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555840	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555847	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555853	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555859	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555866	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555872	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555878	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555885	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555892	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555899	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.555907	xxx	./services/model.py:838