Request response

02 Dec - 06 Dec

RT	Created	Actual/Target response	Client	Subject
53073	05 Dec, 11:03	0h 22m/ 4h 00m	OpenCorporates	MySQL Cluster Capacity Info
53070	05 Dec, 08:19	0h 08m/ 4h 00m	Geograph	Geograph Cluster Upgrade
54258	04 Nov, 08:31	99d 8h 36m/ 4h 00m	eTherapeutics	dgx2.internal.etherapeutics.co.uk excessive IPMI entries
53056	03 Dec, 09:22	0h 10m/ 4h 00m	Mad Dog Casting	Backup quota exceeded (Mad Dog Casting)
53087	06 Dec, 10:33	0h 09m/ 4h 00m	OpenCorporates	MySQL Config Max Connections
53076	05 Dec, 12:44	0h 27m/ 4h 00m	Kahootz	JAVA_OPTS in Tomcat systemd unit file vs /etc/default/tomcat9
53093	06 Dec, 14:56	0h 03m/ 4h 00m	OGT	Server maintenance
53074	05 Dec, 12:04	0h 06m/ 4h 00m	Kahootz	icmp redirection
53085	06 Dec, 00:00	0h 02m/ 4h 00m	Sylvera	Sylvera monthly backup check and tape swap
53090	06 Dec, 10:42	0h 60m/ 4h 00m	JISC	OpenAthens server patching
53043	02 Dec, 11:23	0h 06m/ 4h 00m	ITC Compliance	Cisco access
53079	05 Dec, 15:36	0h 08m/ 4h 00m	Kahootz	Remove Whisky from Munin on Xray
53040	02 Dec, 10:42	0h 17m/ 4h 00m	ITC Compliance	IP confirmation
53063	04 Dec, 10:47	0h 14m/ 4h 00m	Top to Toe	Request to Enable 2FA for phpMyAdmin Access
53051	02 Dec, 12:03	0h 02m/ 4h 00m	Sysdoc	sysdoc/flightpath/tcl-system certificate expirations
53083	05 Dec, 17:57	0h 01m/ 4h 00m	OpenCorporates	Please remove Nick Wright
53036	02 Dec, 08:25	0h 04m/ 4h 00m	Kahootz	papa.hosting.inovem.com unconfigured disks
53071	05 Dec, 09:15	0h 06m/ 4h 00m	Kahootz	Reboot C, D and E tonight between 8 and 10pm
53068	04 Dec, 17:06	0h 01m/ 4h 00m	Kahootz	Rebooting Fox and Job tonight
53089	06 Dec, 10:40	0h 04m/ 4h 00m	ITC Compliance	Password for netgear switch
53086	06 Dec, 10:28	0h 05m/ 4h 00m	Top to Toe	Configure daily + hourly database backups to S3
53080	05 Dec, 15:42	0h 01m/ 4h 00m	Global Brands	Expiring Certificates: VPN Users

git hash: master (5be385d7)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.20.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.49	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260408	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	192.614 msec
System CPU time	4.285 msec
Total CPU time	196.899 msec
Elapsed time	226.319 msec
Context switches	141 voluntary, 4 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2024-12-06&start=2024-12-02
REMOTE_ADDR	10.42.58.167
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2024-12-06'
'start'	'2024-12-02'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2024, 12, 6), 'start': datetime.date(2024, 12, 2), 'title': 'Request response'}
request	<Request 'http://dashboard.uat.tigr.uk/request_response_report_drilldown?end=2024-12-06&start=2024-12-02' [GET]>
tickets	[<Ticket(id=3917, rt_number=53073, queue=Requests, subject=MySQL Cluster Capacity Info, ticket_status=closed, client=OpenCorporates, priority=72, created=2024-12-05 11:03:52, last_txn_id=2264310>, <Ticket(id=3913, rt_number=53070, queue=Requests, subject=Geograph Cluster Upgrade, ticket_status=closed, client=Geograph, priority=45, created=2024-12-05 08:19:21, last_txn_id=2259258>, <Ticket(id=4988, rt_number=54258, queue=Requests, subject=dgx2.internal.etherapeutics.co.uk excessive IPMI entries, ticket_status=closed, client=eTherapeutics, priority=45, created=2024-11-04 08:31:17, last_txn_id=2309522>, <Ticket(id=3894, rt_number=53056, queue=Requests, subject=Backup quota exceeded (Mad Dog Casting), ticket_status=closed, client=Mad Dog Casting, priority=41, created=2024-12-03 09:22:42, last_txn_id=2263671>, <Ticket(id=3932, rt_number=53087, queue=Requests, subject=MySQL Config Max Connections, ticket_status=closed, client=OpenCorporates, priority=70, created=2024-12-06 10:33:18, last_txn_id=2264233>, <Ticket(id=3920, rt_number=53076, queue=Requests, subject=JAVA_OPTS in Tomcat systemd unit file vs /etc/default/tomcat9, ticket_status=closed, client=Kahootz, priority=60, created=2024-12-05 12:44:22, last_txn_id=2291162>, <Ticket(id=3938, rt_number=53093, queue=Requests, subject=Server maintenance, ticket_status=closed, client=OGT, priority=45, created=2024-12-06 14:56:53, last_txn_id=2264235>, <Ticket(id=3918, rt_number=53074, queue=Requests, subject=icmp redirection, ticket_status=closed, client=Kahootz, priority=60, created=2024-12-05 12:04:21, last_txn_id=2291190>, <Ticket(id=3929, rt_number=53085, queue=Requests, subject=Sylvera monthly backup check and tape swap, ticket_status=closed, client=Sylvera, priority=55, created=2024-12-06 00:00:04, last_txn_id=2283251>, <Ticket(id=3935, rt_number=53090, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=63, created=2024-12-06 10:42:31, last_txn_id=2257323>, <Ticket(id=3881, rt_number=53043, queue=Requests, subject=Cisco access, ticket_status=closed, client=ITC Compliance, priority=20, created=2024-12-02 11:23:17, last_txn_id=2283242>, <Ticket(id=3924, rt_number=53079, queue=Requests, subject=Remove Whisky from Munin on Xray, ticket_status=closed, client=Kahootz, priority=61, created=2024-12-05 15:36:39, last_txn_id=2291195>, <Ticket(id=3875, rt_number=53040, queue=Requests, subject=IP confirmation, ticket_status=closed, client=ITC Compliance, priority=63, created=2024-12-02 10:42:44, last_txn_id=2291176>, <Ticket(id=3903, rt_number=53063, queue=Requests, subject=Request to Enable 2FA for phpMyAdmin Access, ticket_status=closed, client=Top to Toe, priority=54, created=2024-12-04 10:47:39, last_txn_id=2264351>, <Ticket(id=3887, rt_number=53051, queue=Requests, subject=sysdoc/flightpath/tcl-system certificate expirations, ticket_status=closed, client=Sysdoc, priority=55, created=2024-12-02 12:03:39, last_txn_id=2262098>, <Ticket(id=3928, rt_number=53083, queue=Requests, subject=Please remove Nick Wright, ticket_status=closed, client=OpenCorporates, priority=61, created=2024-12-05 17:57:17, last_txn_id=2254640>, <Ticket(id=3870, rt_number=53036, queue=Requests, subject=papa.hosting.inovem.com unconfigured disks, ticket_status=closed, client=Kahootz, priority=64, created=2024-12-02 08:25:17, last_txn_id=2254460>, <Ticket(id=3914, rt_number=53071, queue=Requests, subject=Reboot C, D and E tonight between 8 and 10pm, ticket_status=closed, client=Kahootz, priority=60, created=2024-12-05 09:15:32, last_txn_id=2253751>, <Ticket(id=3911, rt_number=53068, queue=Requests, subject=Rebooting Fox and Job tonight, ticket_status=closed, client=Kahootz, priority=61, created=2024-12-04 17:06:48, last_txn_id=2291166>, <Ticket(id=3934, rt_number=53089, queue=Requests, subject=Password for netgear switch, ticket_status=closed, client=ITC Compliance, priority=40, created=2024-12-06 10:40:59, last_txn_id=2291175>, <Ticket(id=3931, rt_number=53086, queue=Requests, subject=Configure daily + hourly database backups to S3, ticket_status=closed, client=Top to Toe, priority=44, created=2024-12-06 10:28:51, last_txn_id=2291206>, <Ticket(id=3925, rt_number=53080, queue=Requests, subject=Expiring Certificates: VPN Users, ticket_status=closed, client=Global Brands, priority=66, created=2024-12-05 15:42:25, last_txn_id=2291210>]

Request response

02 Dec - 06 Dec

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

initial_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-04-12 13:31:14.620567	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620627	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620640	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620648	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620655	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620678	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620684	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620690	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620696	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620702	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620708	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620714	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620720	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620725	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620731	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620737	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620743	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620749	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620754	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620760	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620777	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620784	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620790	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620796	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620801	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620807	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620813	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620819	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620824	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620830	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620835	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620842	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620847	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620853	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620858	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620866	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620871	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620877	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620883	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:14.620888	xxx	./services/model.py:838