15 minute update

15 Jun - 17 Jul

RT	Client	Subject	First work started	First post-work reply	Time to reply
58587	Geograph	Geograph Gitlab upgrade (19.1.1)	2026-06-25 10:52:49	2026-06-25 11:18:38	0h 26m
54100	BD Group	CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal	2025-03-10 19:39:35	None	4h 20m
58549	TCV	web4.tcv.org.uk volume usage /home	2026-06-23 11:03:07	2026-06-23 11:24:14	0h 21m
58501	Sucden	Urgent LUKS Code Required	2026-06-16 10:42:30	2026-06-16 11:33:17	0h 51m
58545	Sucden	interstar05/09.sucden.co.uk ntp timeout	2026-06-22 09:08:58	None	1d 4h 51m
58573	Sucden	Sucden outage	2026-06-24 10:12:55	2026-06-24 10:43:34	0h 31m
58586	Tangram	Tangram Gitlab upgrade (19.1.1)	2026-06-25 16:19:11	2026-06-25 16:19:56	0h 01m
58539	Sucden	Fix sucden vSphere access	2026-06-18 14:49:05	2026-06-18 16:02:58	1h 14m
58544	Crystal Units	crylonlis001/002 ntp timeout	2026-06-22 09:06:41	2026-06-22 09:08:06	0h 01m
58523	TCV	WARNING: NRPE Disk: /boot on web4.tcv.org.uk	2026-06-16 12:21:54	2026-06-16 12:23:27	0h 02m
58530	Cirencester College	CRITICAL: Disk: fstab mounts on ccolive.cirencester.local	2026-06-17 14:40:05	2026-06-17 14:56:06	0h 16m
58511	Globecast	gcuksched*.globecastne.com proxy not working	2026-06-15 17:04:27	2026-06-15 17:06:38	0h 02m
58593	AskBio	Storage critical: /var on rtp-promptdv-01.askbio.com	2026-06-26 09:32:20	None	1d 4h 28m
58513	Lantech	IPA M3 Disk Upgrade	2026-06-16 12:36:23	2026-06-16 15:38:14	3h 02m
58620	Rotastat	DOWN: gallus.rotastat.com	2026-06-29 15:54:18	2026-06-29 16:06:46	0h 12m
58596	ATA Group	SAP Services Dropped	2026-06-26 13:43:05	2026-06-26 13:47:45	0h 05m
58458	Azura	Expiring certificates: ford3,4,5	2026-06-15 15:38:28	2026-06-15 16:10:46	0h 32m
58553	AskBio	exim4 failed on edb-mull.askbio.com	2026-06-22 12:23:40	2026-06-22 13:02:44	0h 39m
58548	Troika	tricky/tron.troika.lan down	2026-06-23 09:52:15	2026-06-23 09:58:22	0h 06m
58597	Cirencester College	Updating Moodle on CCVLE01	2026-06-26 12:04:48	2026-06-26 12:10:06	0h 05m
58612	OGT	CRITICAL: Puppet: Checking-in on manuel.internal.ogtip.com	2026-06-29 10:57:13	2026-06-29 11:14:05	0h 17m
58551	AskBio	WARNING: Storage: RAID on talisker.synpromics.com	2026-06-23 09:57:05	2026-06-23 10:01:23	0h 04m
58550	OGT	Storage warning: /srv/ngs on rodney.internal.ogtip.com	2026-06-22 10:42:06	2026-06-22 10:44:55	0h 03m
58568	DLS Plastics	Peterborough site outage	2026-06-23 14:27:20	2026-06-23 14:28:41	0h 01m
58506	Tangram	Tangram Gitlab upgrade (19.0.2)	2026-06-15 13:47:12	2026-06-15 14:49:12	1h 02m
58514	AskBio	CRITICAL: NRPE Disk: All Disks on edb-lab-skye.askbio.com	2026-06-15 18:15:04	2026-06-15 18:26:02	0h 11m
58510	TCV	Cyber Essential Plus Audit (Consultancy)	2026-06-15 14:07:55	2026-06-15 15:27:56	1h 20m
58505	OGT	manuel.internal.ogtip.com backup issues	2026-06-15 10:40:38	2026-06-15 11:01:15	0h 21m
58543	Sucden	CRITICAL: Networking: *.sucden.co.uk	2026-06-22 14:07:48	2026-06-22 14:09:32	0h 02m
58507	Geograph	Geograph Gitlab upgrade (19.0.2)	2026-06-15 10:33:11	2026-06-15 10:37:43	0h 05m
58525	OGT	basil.internal.ogtip.com volume usage /data	2026-06-18 09:08:56	2026-06-18 09:29:25	0h 20m
58563	BD Group	api.bdgroup.co.uk HTTP/HTTPS status code	2026-06-23 08:38:59	2026-06-23 08:49:22	0h 10m
58531	Sucden	Ongoing LUKS auto-unlock issues	2026-06-17 16:08:45	2026-06-17 16:17:52	0h 09m
58588	Cirencester College	Quotation for work	2026-06-25 10:16:14	2026-06-25 10:18:34	0h 02m
58576	OGT	mickey.internal.ogtip.com volume usage /var	2026-06-24 10:06:38	2026-06-24 10:16:44	0h 10m
58578	OGT	Storage alert: /var on mickey.internal.ogtip.com	2026-06-24 14:21:02	2026-06-24 14:21:32	0h 01m
58535	AskBio	All hosts down.synpromics.com	2026-06-18 09:51:30	2026-06-18 10:22:17	0h 31m
58533	Quickline	aql-svr-sf-radius01.quickline.co.uk systemd unit failure	2026-06-18 10:24:24	2026-06-18 15:07:54	4h 44m
58554	AskBio	exim4 failure on darkmatter.synpromics.com	2026-06-22 14:26:10	2026-06-22 14:26:21	0h 00m
58570	TCV	mis.tcv.org.uk config loop	2026-06-23 15:11:21	2026-06-23 15:32:03	0h 21m
58613	OGT	Storage warning: /var on mickey.internal.ogtip.com	2026-06-29 12:13:56	2026-06-29 12:16:13	0h 02m
58512	AskBio	“relay not permitted”	2026-06-15 16:50:41	2026-06-15 17:02:35	0h 12m
58534	Sucden	CRITICAL: Networking: *.sucden.co.uk	2026-06-18 15:08:04	2026-06-18 16:04:00	0h 56m
58560	OGT	Restic improvements	2026-06-24 11:56:15	2026-06-24 17:05:55	5h 10m
58536	OGT	basil.internal.ogtip.com down	2026-06-18 08:20:58	2026-06-18 08:25:22	0h 04m
58518	Advensys	DOWN: arpinodeb.clients.advensys.internal	2026-06-16 13:11:45	2026-06-16 13:27:22	0h 16m
58559	OGT	Port OGT Icinga2 config to Puppet	2026-06-23 10:30:21	2026-06-23 11:44:29	1h 14m
58478	Sucden	Need to monitor systemd state inside uyuni-server podman container	2026-06-17 11:26:29	None	1d 2h 34m
58527	OGT	cassandra.internal.ogtip.com raid/jbod controller battery	2026-06-17 09:17:54	2026-06-17 10:06:06	0h 48m
58558	Tangram	DGX Health Report Request	2026-06-22 16:31:21	2026-06-23 10:20:59	1d 7h 50m
58600	Crystal Units	Fw: Shapes drawing with spacer cutting size	2026-06-29 10:37:28	2026-06-29 11:09:09	0h 32m
58614	Reigate College	Certificates	2026-06-29 15:27:15	2026-06-29 16:21:46	0h 55m
58537	OGT	Failed sending HTTP2 data on sybil when using git clone on github repo	2026-06-18 11:00:54	2026-06-18 11:02:09	0h 01m
58564	Sucden	Sucden patching process	2026-06-23 10:48:19	2026-06-23 11:11:39	0h 23m
58579	OGT	Storage alert: /srv on blaney.internal.ogtip.com	2026-06-24 13:03:26	2026-06-24 13:05:11	0h 02m
58457	Midnight Hax	Expiring VPN certificate: macbook.midnighthax.com	2026-06-16 15:47:39	2026-06-16 15:53:45	0h 06m
58519	JISC	OpenAthens server patching	2026-06-23 07:59:57	2026-06-23 08:04:36	0h 05m
58567	OGT	Temperature	2026-06-23 12:54:59	2026-06-23 13:37:38	0h 43m
58556	Midnight Hax	WARNING: Mail: Queue Length on woodlands.midnighthax.com	2026-06-22 14:28:03	2026-06-22 14:33:06	0h 05m
58601	OpenCorporates	Password reset for user	2026-06-29 11:17:21	2026-06-29 11:19:30	0h 02m
58602	Sucden	EQX Alerts flapping	2026-06-29 09:02:37	2026-06-29 09:12:27	0h 10m
58572	OGT	Basil access issues?	2026-06-23 16:14:32	2026-06-23 16:21:35	0h 07m
58565	OGT	basil.internal.ogtip.com hard disk errors	2026-06-23 11:25:55	2026-06-23 12:26:46	1h 01m
58538	Sucden	strlb-gs2-p1l01/2.sucden.co.uk root volume usage	2026-06-18 12:00:52	2026-06-18 12:14:22	0h 14m
58557	Crystal Units	Automatic patching services not running	2026-06-22 14:48:10	2026-06-22 15:08:08	0h 20m
58500	AskBio	CRITICAL: Backups: Backup to thames.tiger-computing.co.uk on rtp-promptdv-01.askbio.com	2026-06-15 10:43:06	2026-06-15 10:44:24	0h 01m
58475	Sucden	RE: Market Volatility causing re-requests and packet drops.	2026-06-10 11:04:22	2026-06-16 12:11:47	1h 07m
58577	Crystal Units	Sytems outage	2026-06-24 14:11:16	2026-06-24 14:11:38	0h 00m
58528	Lantech	ipa-m3.private.ipa.ie unmerged config	2026-06-17 10:27:52	2026-06-17 10:37:43	0h 10m
58520	Globecast	gcukscheddbdev.globecastne.com license check	2026-06-16 13:28:37	2026-06-16 14:23:16	0h 55m
58584	Rotastat	gallus.rotastat.com unmerged configuration	2026-06-25 09:20:38	2026-06-25 09:50:42	0h 30m

git hash: master (f521b466)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	125.922 msec
System CPU time	4.083 msec
Total CPU time	130.005 msec
Elapsed time	225.036 msec
Context switches	152 voluntary, 191 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-07-17&start=2026-06-15
REMOTE_ADDR	10.42.140.166
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-07-17'
'start'	'2026-06-15'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 7, 17), 'start': datetime.date(2026, 6, 15), 'target': 900, 'title': '15 minute update'}
request	<Request 'http://dashboard.uat.tigr.uk/fifteen_minute_report_drilldown?end=2026-07-17&start=2026-06-15' [GET]>
tickets	[<Ticket(id=9034, rt_number=58587, queue=Requests, subject=Geograph Gitlab upgrade (19.1.1), ticket_status=resolved, client=Geograph, priority=41, created=2026-06-25 08:39:52, last_txn_id=0>, <Ticket(id=4830, rt_number=54100, queue=Incidents, subject=CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=open, client=BD Group, priority=1, created=2025-03-10 19:39:07, last_txn_id=2300570>, <Ticket(id=8996, rt_number=58549, queue=Incidents, subject=web4.tcv.org.uk volume usage /home, ticket_status=resolved, client=TCV, priority=51, created=2026-06-22 08:56:19, last_txn_id=0>, <Ticket(id=8947, rt_number=58501, queue=Incidents, subject=Urgent LUKS Code Required, ticket_status=closed, client=Sucden, priority=61, created=2026-06-13 17:15:03, last_txn_id=0>, <Ticket(id=8992, rt_number=58545, queue=Incidents, subject=interstar05/09.sucden.co.uk ntp timeout, ticket_status=resolved, client=Sucden, priority=61, created=2026-06-21 15:55:49, last_txn_id=0>, <Ticket(id=9020, rt_number=58573, queue=Incidents, subject=Sucden outage, ticket_status=resolved, client=Sucden, priority=91, created=2026-06-23 20:39:15, last_txn_id=0>, <Ticket(id=9033, rt_number=58586, queue=Requests, subject=Tangram Gitlab upgrade (19.1.1), ticket_status=resolved, client=Tangram, priority=41, created=2026-06-25 08:37:14, last_txn_id=0>, <Ticket(id=8985, rt_number=58539, queue=Requests, subject=Fix sucden vSphere access, ticket_status=closed, client=Sucden, priority=61, created=2026-06-18 14:48:57, last_txn_id=0>, <Ticket(id=8991, rt_number=58544, queue=Incidents, subject=crylonlis001/002 ntp timeout, ticket_status=resolved, client=Crystal Units, priority=61, created=2026-06-21 02:14:18, last_txn_id=0>, <Ticket(id=8969, rt_number=58523, queue=Incidents, subject=WARNING: NRPE Disk: /boot on web4.tcv.org.uk, ticket_status=closed, client=TCV, priority=41, created=2026-06-16 12:21:37, last_txn_id=0>, <Ticket(id=8976, rt_number=58530, queue=Incidents, subject=CRITICAL: Disk: fstab mounts on ccolive.cirencester.local, ticket_status=closed, client=Cirencester College, priority=41, created=2026-06-17 13:16:26, last_txn_id=0>, <Ticket(id=8957, rt_number=58511, queue=Incidents, subject=gcuksched.globecastne.com proxy not working, ticket_status=closed, client=Globecast, priority=31, created=2026-06-15 15:54:50, last_txn_id=0>, <Ticket(id=9041, rt_number=58593, queue=Incidents, subject=Storage critical: /var on rtp-promptdv-01.askbio.com, ticket_status=resolved, client=AskBio, priority=81, created=2026-06-25 18:07:40, last_txn_id=0>, <Ticket(id=8959, rt_number=58513, queue=Requests, subject=IPA M3 Disk Upgrade, ticket_status=stalled, client=Lantech, priority=23, created=2026-06-15 16:12:58, last_txn_id=0>, <Ticket(id=9068, rt_number=58620, queue=Incidents, subject=DOWN: gallus.rotastat.com, ticket_status=open, client=Rotastat, priority=61, created=2026-06-29 15:52:09, last_txn_id=0>, <Ticket(id=9044, rt_number=58596, queue=Incidents, subject=SAP Services Dropped, ticket_status=open, client=ATA Group, priority=61, created=2026-06-26 11:27:44, last_txn_id=0>, <Ticket(id=8872, rt_number=58458, queue=Requests, subject=Expiring certificates: ford3,4,5, ticket_status=closed, client=Azura, priority=42, created=2026-06-08 17:02:59, last_txn_id=0>, <Ticket(id=9000, rt_number=58553, queue=Incidents, subject=exim4 failed on edb-mull.askbio.com, ticket_status=resolved, client=AskBio, priority=81, created=2026-06-22 11:19:07, last_txn_id=0>, <Ticket(id=8995, rt_number=58548, queue=Incidents, subject=tricky/tron.troika.lan down, ticket_status=resolved, client=Troika, priority=41, created=2026-06-22 08:03:46, last_txn_id=0>, <Ticket(id=9045, rt_number=58597, queue=Requests, subject=Updating Moodle on CCVLE01, ticket_status=resolved, client=Cirencester College, priority=41, created=2026-06-26 11:57:00, last_txn_id=0>, <Ticket(id=9060, rt_number=58612, queue=Incidents, subject=CRITICAL: Puppet: Checking-in on 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15 minute update

15 Jun - 17 Jul

Versions

Installed Packages

Resource Usage

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COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

fifteen_minute_update_drilldown.html

SQLAlchemy queries

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