| RT | Client | Subject | First work started | First post-work reply | Time to reply |
|---|---|---|---|---|---|
| 58587 | Geograph | Geograph Gitlab upgrade (19.1.1) | 2026-06-25 10:52:49 | 2026-06-25 11:18:38 | 0h 26m |
| 54100 | BD Group | CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal | 2025-03-10 19:39:35 | None | 4h 20m |
| 58549 | TCV | web4.tcv.org.uk volume usage /home | 2026-06-23 11:03:07 | 2026-06-23 11:24:14 | 0h 21m |
| 58501 | Sucden | Urgent LUKS Code Required | 2026-06-16 10:42:30 | 2026-06-16 11:33:17 | 0h 51m |
| 57611 | Crystal Units | crylonlis2024 RHEL renewal | 2026-04-29 15:04:45 | None | 8h 55m |
| 58545 | Sucden | interstar05/09.sucden.co.uk ntp timeout | 2026-06-22 09:08:58 | None | 1d 4h 51m |
| 58428 | TCV | tcv.org.uk - Fonts folder permissions | 2026-06-04 09:22:56 | 2026-06-05 10:49:43 | 1h 27m |
| 58573 | Sucden | Sucden outage | 2026-06-24 10:12:55 | 2026-06-24 10:43:34 | 0h 31m |
| 58288 | Gravytrain | Certbot failed on app.prod.qs1.grvytrn.co.uk | 2026-05-20 14:57:54 | 2026-06-01 15:46:12 | 0h 48m |
| 58439 | Rotastat | Server Connection | 2026-06-04 15:26:29 | 2026-06-04 16:26:29 | 1h 00m |
| 58344 | AskBio | edb-coll.askbio.com backup failure | 2026-06-01 11:25:30 | 2026-06-01 14:37:58 | 3h 12m |
| 58374 | AskBio | CRITICAL: System Health: Systemd State on edb-mull.askbio.com | 2026-06-01 18:15:27 | 2026-06-01 18:16:38 | 0h 01m |
| 58422 | Novadata | WARNING: NRPE Disk: All Disks on arcturus.novadata.internal | 2026-06-03 09:03:02 | 2026-06-03 09:03:34 | 0h 01m |
| 58351 | Gravytrain | Upgrade RDS | 2026-06-04 10:02:19 | 2026-06-04 10:28:52 | 0h 27m |
| 58425 | Cirencester College | Mount volume script ccolive | 2026-06-03 09:46:27 | 2026-06-03 14:20:26 | 4h 34m |
| 58408 | Cirencester College | CRITICAL: System Health: Systemd State on ccwebdb01.cirencester.ac.uk | 2026-06-02 11:00:02 | 2026-06-02 11:01:21 | 0h 01m |
| 58586 | Tangram | Tangram Gitlab upgrade (19.1.1) | 2026-06-25 16:19:11 | 2026-06-25 16:19:56 | 0h 01m |
| 58301 | Sucden | Access to Tigers Grafana monitoring for Sucden Financial | 2026-06-01 11:01:08 | 2026-06-01 11:08:36 | 0h 07m |
| 58359 | Koinex | WARNING: System Health: Reboot Alert on koinexserver.home | 2026-06-01 08:12:05 | 2026-06-01 09:09:58 | 0h 58m |
| 58539 | Sucden | Fix sucden vSphere access | 2026-06-18 14:49:05 | 2026-06-18 16:02:58 | 1h 14m |
| 58231 | Tangram | Kubernetes instances and scaling policies | 2026-06-08 12:36:24 | 2026-06-08 21:48:24 | 9h 12m |
| 58544 | Crystal Units | crylonlis001/002 ntp timeout | 2026-06-22 09:06:41 | 2026-06-22 09:08:06 | 0h 01m |
| 58523 | TCV | WARNING: NRPE Disk: /boot on web4.tcv.org.uk | 2026-06-16 12:21:54 | 2026-06-16 12:23:27 | 0h 02m |
| 58530 | Cirencester College | CRITICAL: Disk: fstab mounts on ccolive.cirencester.local | 2026-06-17 14:40:05 | 2026-06-17 14:56:06 | 0h 16m |
| 58364 | Geograph | Deploy Pavlov to Geograph | 2026-06-08 20:12:21 | None | 3h 48m |
| 58360 | Novadata | WARNING: System Health: Kitchen Sink on arcturus.novadata.internal | 2026-06-01 08:14:55 | 2026-06-01 08:16:35 | 0h 02m |
| 58511 | Globecast | gcuksched*.globecastne.com proxy not working | 2026-06-15 17:04:27 | 2026-06-15 17:06:38 | 0h 02m |
| 58593 | AskBio | Storage critical: /var on rtp-promptdv-01.askbio.com | 2026-06-26 09:32:20 | None | 1d 4h 28m |
| 58436 | Sucden | Access to uyuni | 2026-06-10 14:55:38 | 2026-06-10 14:56:43 | 0h 01m |
| 58361 | TCV | WARNING: System Health: Kitchen Sink on tcv-crm.tcv.org.uk | 2026-06-01 08:18:46 | 2026-06-01 08:59:28 | 0h 41m |
| 58468 | AskBio | /ade mount unavailable | 2026-06-10 08:22:49 | 2026-06-10 08:24:42 | 0h 02m |
| 58405 | Koinex | WARNING: System Health: Reboot Alert on koinexserver.home | 2026-06-02 08:21:34 | 2026-06-02 08:33:15 | 0h 12m |
| 58302 | Sucden | New accounts on all supported Linux servers | 2026-06-01 11:12:59 | 2026-06-01 11:14:29 | 0h 02m |
| 58513 | Lantech | IPA M3 Disk Upgrade | 2026-06-16 12:36:23 | 2026-06-16 15:38:14 | 3h 02m |
| 58430 | Reigate College | rc-mss.reigate.ac.uk root volume expansion | 2026-06-04 08:32:01 | None | 1d 5h 28m |
| 58620 | Rotastat | DOWN: gallus.rotastat.com | 2026-06-29 15:54:18 | 2026-06-29 16:06:46 | 0h 12m |
| 58596 | ATA Group | SAP Services Dropped | 2026-06-26 13:43:05 | 2026-06-26 13:47:45 | 0h 05m |
| 58458 | Azura | Expiring certificates: ford3,4,5 | 2026-06-15 15:38:28 | 2026-06-15 16:10:46 | 0h 32m |
| 58373 | Geograph | Kubernetes upgrade for EOL | 2026-06-11 12:51:53 | 2026-06-11 12:53:38 | 0h 02m |
| 58347 | TCV | Mail forwarding for new RT queue | 2026-06-01 13:14:33 | 2026-06-01 13:22:13 | 0h 08m |
| 58432 | OGT | CRITICAL: NRPE Disk: All Disks on manuel.internal.ogtip.com | 2026-06-04 09:38:45 | 2026-06-04 10:01:41 | 0h 23m |
| 58438 | Sucden | Upgrade Uyuni | 2026-06-04 14:32:52 | 2026-06-04 17:03:54 | 2h 31m |
| 58495 | AskBio | CRITICAL: Backups: Restic s3.askbio.backup on edb-jura.askbio.com | 2026-06-12 09:16:14 | None | 1d 4h 44m |
| 58424 | AskBio | ADE drive | 2026-06-03 14:33:20 | 2026-06-03 14:41:54 | 0h 09m |
| 58553 | AskBio | exim4 failed on edb-mull.askbio.com | 2026-06-22 12:23:40 | 2026-06-22 13:02:44 | 0h 39m |
| 58441 | OGT | CRITICAL: NRPE Disk: All Disks on basil.internal.ogtip.com | 2026-06-04 15:16:22 | 2026-06-04 15:21:25 | 0h 05m |
| 58548 | Troika | tricky/tron.troika.lan down | 2026-06-23 09:52:15 | 2026-06-23 09:58:22 | 0h 06m |
| 58597 | Cirencester College | Updating Moodle on CCVLE01 | 2026-06-26 12:04:48 | 2026-06-26 12:10:06 | 0h 05m |
| 58612 | OGT | CRITICAL: Puppet: Checking-in on manuel.internal.ogtip.com | 2026-06-29 10:57:13 | 2026-06-29 11:14:05 | 0h 17m |
| 58433 | BD Group | CRITICAL: HTTP: my.eacbs.com HTTP on ef-v5-nodes.c.ef-platform.internal | 2026-06-04 09:51:55 | 2026-06-04 09:53:59 | 0h 02m |
| 58464 | ATA Group | vulnerabilities | 2026-06-09 14:26:47 | 2026-06-09 14:33:38 | 0h 07m |
| 58551 | AskBio | WARNING: Storage: RAID on talisker.synpromics.com | 2026-06-23 09:57:05 | 2026-06-23 10:01:23 | 0h 04m |
| 58550 | OGT | Storage warning: /srv/ngs on rodney.internal.ogtip.com | 2026-06-22 10:42:06 | 2026-06-22 10:44:55 | 0h 03m |
| 58568 | DLS Plastics | Peterborough site outage | 2026-06-23 14:27:20 | 2026-06-23 14:28:41 | 0h 01m |
| 58488 | TCV | Cyber Essential Plus Audit | 2026-06-11 15:49:15 | 2026-06-11 16:06:16 | 0h 17m |
| 58506 | Tangram | Tangram Gitlab upgrade (19.0.2) | 2026-06-15 13:47:12 | 2026-06-15 14:49:12 | 1h 02m |
| 58514 | AskBio | CRITICAL: NRPE Disk: All Disks on edb-lab-skye.askbio.com | 2026-06-15 18:15:04 | 2026-06-15 18:26:02 | 0h 11m |
| 58510 | TCV | Cyber Essential Plus Audit (Consultancy) | 2026-06-15 14:07:55 | 2026-06-15 15:27:56 | 1h 20m |
| 58505 | OGT | manuel.internal.ogtip.com backup issues | 2026-06-15 10:40:38 | 2026-06-15 11:01:15 | 0h 21m |
| 58496 | Lantech | SSH Access Notifiaction IPA moodle.ipa.ie | 2026-06-12 14:55:47 | None | 9h 04m |
| 58543 | Sucden | CRITICAL: Networking: *.sucden.co.uk | 2026-06-22 14:07:48 | 2026-06-22 14:09:32 | 0h 02m |
| 58372 | Sysdoc | Kubernetes upgrade for EOL | 2026-06-09 10:10:29 | 2026-06-09 10:11:04 | 0h 01m |
| 58507 | Geograph | Geograph Gitlab upgrade (19.0.2) | 2026-06-15 10:33:11 | 2026-06-15 10:37:43 | 0h 05m |
| 58525 | OGT | basil.internal.ogtip.com volume usage /data | 2026-06-18 09:08:56 | 2026-06-18 09:29:25 | 0h 20m |
| 58444 | Reigate College | rc-mss.reigate.ac.uk volume expansion | 2026-06-05 09:16:47 | 2026-06-05 09:26:08 | 0h 09m |
| 58563 | BD Group | api.bdgroup.co.uk HTTP/HTTPS status code | 2026-06-23 08:38:59 | 2026-06-23 08:49:22 | 0h 10m |
| 58531 | Sucden | Ongoing LUKS auto-unlock issues | 2026-06-17 16:08:45 | 2026-06-17 16:17:52 | 0h 09m |
| 58588 | Cirencester College | Quotation for work | 2026-06-25 10:16:14 | 2026-06-25 10:18:34 | 0h 02m |
| 58446 | Troika | CRITICAL: System Health: Systemd State on tricky.troika.lan | 2026-06-05 14:47:33 | 2026-06-05 15:02:33 | 0h 15m |
| 58576 | OGT | mickey.internal.ogtip.com volume usage /var | 2026-06-24 10:06:38 | 2026-06-24 10:16:44 | 0h 10m |
| 58469 | TCV | TCV-CRM PHP Version | 2026-06-10 10:59:54 | 2026-06-10 11:30:53 | 0h 31m |
| 58578 | OGT | Storage alert: /var on mickey.internal.ogtip.com | 2026-06-24 14:21:02 | 2026-06-24 14:21:32 | 0h 01m |
| 58481 | Crystal Units | Fw: Invoice email copy - not sending email | 2026-06-10 14:13:07 | 2026-06-10 14:37:54 | 0h 25m |
| 58461 | Crystal Units | Message - Vin Halai | Chrystal Units | 07824 818571 | 2026-06-09 09:19:07 | 2026-06-09 09:19:56 | 0h 01m |
| 58535 | AskBio | All hosts down.synpromics.com | 2026-06-18 09:51:30 | 2026-06-18 10:22:17 | 0h 31m |
| 58533 | Quickline | aql-svr-sf-radius01.quickline.co.uk systemd unit failure | 2026-06-18 10:24:24 | 2026-06-18 15:07:54 | 4h 44m |
| 58443 | Troika | DOWN: tricky.troika.lan | 2026-06-05 08:14:49 | 2026-06-05 08:42:59 | 0h 28m |
| 58412 | OGT | rodney: /srv/department and /srv/projects filling up | 2026-06-04 10:31:32 | 2026-06-04 10:32:49 | 0h 01m |
| 58471 | AskBio | Storage alert: / on edb-lab-skye.askbio.com | 2026-06-11 10:13:46 | 2026-06-11 10:36:57 | 0h 23m |
| 58554 | AskBio | exim4 failure on darkmatter.synpromics.com | 2026-06-22 14:26:10 | 2026-06-22 14:26:21 | 0h 00m |
| 58465 | OGT | WARNING: NRPE Disk: /srv on blaney.internal.ogtip.com | 2026-06-09 14:49:19 | 2026-06-09 14:56:19 | 0h 07m |
| 58570 | TCV | mis.tcv.org.uk config loop | 2026-06-23 15:11:21 | 2026-06-23 15:32:03 | 0h 21m |
| 58613 | OGT | Storage warning: /var on mickey.internal.ogtip.com | 2026-06-29 12:13:56 | 2026-06-29 12:16:13 | 0h 02m |
| 58512 | AskBio | “relay not permitted” | 2026-06-15 16:50:41 | 2026-06-15 17:02:35 | 0h 12m |
| 58534 | Sucden | CRITICAL: Networking: *.sucden.co.uk | 2026-06-18 15:08:04 | 2026-06-18 16:04:00 | 0h 56m |
| 58560 | OGT | Restic improvements | 2026-06-24 11:56:15 | 2026-06-24 17:05:55 | 5h 10m |
| 58487 | TCV | WARNING: Puppet: Checking-in on it.tcv.org.uk | 2026-06-11 10:53:21 | 2026-06-11 16:40:52 | 5h 48m |
| 58536 | OGT | basil.internal.ogtip.com down | 2026-06-18 08:20:58 | 2026-06-18 08:25:22 | 0h 04m |
| 58454 | OGT | CRITICAL: NRPE Disk: All Disks on mickey.internal.ogtip.com | 2026-06-08 14:02:41 | 2026-06-08 14:07:44 | 0h 05m |
| 58518 | Advensys | DOWN: arpinodeb.clients.advensys.internal | 2026-06-16 13:11:45 | 2026-06-16 13:27:22 | 0h 16m |
| 58559 | OGT | Port OGT Icinga2 config to Puppet | 2026-06-23 10:30:21 | 2026-06-23 11:44:29 | 1h 14m |
| 58453 | Sucden | Failover Load Balancer Testing — STAR — Query on Service Blip | 2026-06-08 21:49:36 | 2026-06-08 21:51:18 | 0h 02m |
| 58350 | Lantech | ipa-m3.private.ipa.ie moodle.ipa.ie HTTP/S timeouts | 2026-05-29 15:31:12 | None | 8h 29m |
| 58429 | AskBio | Fw: FAO All Tenants: Easter Bush Buildings Network Outage 18th June 2026 07:00-08:30 AM | 2026-06-04 09:06:04 | None | 1d 4h 54m |
| 58478 | Sucden | Need to monitor systemd state inside uyuni-server podman container | 2026-06-17 11:26:29 | None | 1d 2h 34m |
| 58527 | OGT | cassandra.internal.ogtip.com raid/jbod controller battery | 2026-06-17 09:17:54 | 2026-06-17 10:06:06 | 0h 48m |
| 58558 | Tangram | DGX Health Report Request | 2026-06-22 16:31:21 | 2026-06-23 10:20:59 | 1d 7h 50m |
| 58437 | AskBio | Pyenv issue | 2026-06-05 10:53:15 | 2026-06-05 10:54:42 | 0h 01m |
| 58600 | Crystal Units | Fw: Shapes drawing with spacer cutting size | 2026-06-29 10:37:28 | 2026-06-29 11:09:09 | 0h 32m |
| 58491 | Crystal Units | Fw: accesss to database | 2026-06-12 08:00:00 | 2026-06-12 08:08:27 | 0h 08m |
| 58614 | Reigate College | Certificates | 2026-06-29 15:27:15 | 2026-06-29 16:21:46 | 0h 55m |
| 58498 | OGT | Storage alert: /srv/projects on rodney.internal.ogtip.com @ 95% | 2026-06-12 14:51:13 | 2026-06-12 14:51:48 | 0h 01m |
| 58537 | OGT | Failed sending HTTP2 data on sybil when using git clone on github repo | 2026-06-18 11:00:54 | 2026-06-18 11:02:09 | 0h 01m |
| 58564 | Sucden | Sucden patching process | 2026-06-23 10:48:19 | 2026-06-23 11:11:39 | 0h 23m |
| 58579 | OGT | Storage alert: /srv on blaney.internal.ogtip.com | 2026-06-24 13:03:26 | 2026-06-24 13:05:11 | 0h 02m |
| 58457 | Midnight Hax | Expiring VPN certificate: macbook.midnighthax.com | 2026-06-16 15:47:39 | 2026-06-16 15:53:45 | 0h 06m |
| 58492 | Sucden | WARNING: NRPE Disk: All Disks on ubjen-gs2-p1l01.sucden.co.uk | 2026-06-12 08:26:09 | 2026-06-12 08:27:06 | 0h 01m |
| 58421 | AskBio | CRITICAL: Backups: Restic s3.weka.backup on edb-coll.askbio.com | 2026-06-03 08:43:01 | 2026-06-03 08:44:13 | 0h 01m |
| 58519 | JISC | OpenAthens server patching | 2026-06-23 07:59:57 | 2026-06-23 08:04:36 | 0h 05m |
| 58567 | OGT | Temperature | 2026-06-23 12:54:59 | 2026-06-23 13:37:38 | 0h 43m |
| 58556 | Midnight Hax | WARNING: Mail: Queue Length on woodlands.midnighthax.com | 2026-06-22 14:28:03 | 2026-06-22 14:33:06 | 0h 05m |
| 58474 | Quickline | IT-61357 CRITICAL: Backups: Backup to mersey.tiger-computing.co.uk on aql-svr-zabbix-app.quickline.co.uk | 2026-06-10 09:50:25 | 2026-06-12 15:41:51 | 5h 51m |
| 58601 | OpenCorporates | Password reset for user | 2026-06-29 11:17:21 | 2026-06-29 11:19:30 | 0h 02m |
| 58602 | Sucden | EQX Alerts flapping | 2026-06-29 09:02:37 | 2026-06-29 09:12:27 | 0h 10m |
| 58572 | OGT | Basil access issues? | 2026-06-23 16:14:32 | 2026-06-23 16:21:35 | 0h 07m |
| 58565 | OGT | basil.internal.ogtip.com hard disk errors | 2026-06-23 11:25:55 | 2026-06-23 12:26:46 | 1h 01m |
| 58538 | Sucden | strlb-gs2-p1l01/2.sucden.co.uk root volume usage | 2026-06-18 12:00:52 | 2026-06-18 12:14:22 | 0h 14m |
| 58557 | Crystal Units | Automatic patching services not running | 2026-06-22 14:48:10 | 2026-06-22 15:08:08 | 0h 20m |
| 58500 | AskBio | CRITICAL: Backups: Backup to thames.tiger-computing.co.uk on rtp-promptdv-01.askbio.com | 2026-06-15 10:43:06 | 2026-06-15 10:44:24 | 0h 01m |
| 58486 | Sucden | CRITICAL: System Health: Systemd State on strlb-gs2-p1l01.sucden.co.uk | 2026-06-11 08:46:05 | 2026-06-11 08:48:33 | 0h 02m |
| 58475 | Sucden | RE: Market Volatility causing re-requests and packet drops. | 2026-06-10 11:04:22 | 2026-06-16 12:11:47 | 1h 07m |
| 58577 | Crystal Units | Sytems outage | 2026-06-24 14:11:16 | 2026-06-24 14:11:38 | 0h 00m |
| 58528 | Lantech | ipa-m3.private.ipa.ie unmerged config | 2026-06-17 10:27:52 | 2026-06-17 10:37:43 | 0h 10m |
| 58520 | Globecast | gcukscheddbdev.globecastne.com license check | 2026-06-16 13:28:37 | 2026-06-16 14:23:16 | 0h 55m |
| 58584 | Rotastat | gallus.rotastat.com unmerged configuration | 2026-06-25 09:20:38 | 2026-06-25 09:50:42 | 0h 30m |
git hash: master (6c029d07)