15 minute update

22 Jun - 26 Jun

RT	Client	Subject	First work started	First post-work reply	Time to reply
58587	Geograph	Geograph Gitlab upgrade (19.1.1)	2026-06-25 10:52:49	2026-06-25 11:18:38	0h 26m
54100	BD Group	CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal	2025-03-10 19:39:35	None	4h 20m
58549	TCV	web4.tcv.org.uk volume usage /home	2026-06-23 11:03:07	2026-06-23 11:24:14	0h 21m
58545	Sucden	interstar05/09.sucden.co.uk ntp timeout	2026-06-22 09:08:58	None	1d 4h 51m
58573	Sucden	Sucden outage	2026-06-24 10:12:55	2026-06-24 10:43:34	0h 31m
58586	Tangram	Tangram Gitlab upgrade (19.1.1)	2026-06-25 16:19:11	2026-06-25 16:19:56	0h 01m
58544	Crystal Units	crylonlis001/002 ntp timeout	2026-06-22 09:06:41	2026-06-22 09:08:06	0h 01m
58593	AskBio	Storage critical: /var on rtp-promptdv-01.askbio.com	2026-06-26 09:32:20	None	1d 4h 28m
58596	ATA Group	SAP Services Dropped	2026-06-26 13:43:05	2026-06-26 13:47:45	0h 05m
58553	AskBio	exim4 failed on edb-mull.askbio.com	2026-06-22 12:23:40	2026-06-22 13:02:44	0h 39m
58548	Troika	tricky/tron.troika.lan down	2026-06-23 09:52:15	2026-06-23 09:58:22	0h 06m
58597	Cirencester College	Updating Moodle on CCVLE01	2026-06-26 12:04:48	2026-06-26 12:10:06	0h 05m
58551	AskBio	WARNING: Storage: RAID on talisker.synpromics.com	2026-06-23 09:57:05	2026-06-23 10:01:23	0h 04m
58550	OGT	Storage warning: /srv/ngs on rodney.internal.ogtip.com	2026-06-22 10:42:06	2026-06-22 10:44:55	0h 03m
58568	DLS Plastics	Peterborough site outage	2026-06-23 14:27:20	2026-06-23 14:28:41	0h 01m
58543	Sucden	CRITICAL: Networking: *.sucden.co.uk	2026-06-22 14:07:48	2026-06-22 14:09:32	0h 02m
58563	BD Group	api.bdgroup.co.uk HTTP/HTTPS status code	2026-06-23 08:38:59	2026-06-23 08:49:22	0h 10m
58588	Cirencester College	Quotation for work	2026-06-25 10:16:14	2026-06-25 10:18:34	0h 02m
58576	OGT	mickey.internal.ogtip.com volume usage /var	2026-06-24 10:06:38	2026-06-24 10:16:44	0h 10m
58578	OGT	Storage alert: /var on mickey.internal.ogtip.com	2026-06-24 14:21:02	2026-06-24 14:21:32	0h 01m
58554	AskBio	exim4 failure on darkmatter.synpromics.com	2026-06-22 14:26:10	2026-06-22 14:26:21	0h 00m
58570	TCV	mis.tcv.org.uk config loop	2026-06-23 15:11:21	2026-06-23 15:32:03	0h 21m
58560	OGT	Restic improvements	2026-06-24 11:56:15	2026-06-24 17:05:55	5h 10m
58559	OGT	Port OGT Icinga2 config to Puppet	2026-06-23 10:30:21	2026-06-23 11:44:29	1h 14m
58558	Tangram	DGX Health Report Request	2026-06-22 16:31:21	2026-06-23 10:20:59	1d 7h 50m
58564	Sucden	Sucden patching process	2026-06-23 10:48:19	2026-06-23 11:11:39	0h 23m
58579	OGT	Storage alert: /srv on blaney.internal.ogtip.com	2026-06-24 13:03:26	2026-06-24 13:05:11	0h 02m
58519	JISC	OpenAthens server patching	2026-06-23 07:59:57	2026-06-23 08:04:36	0h 05m
58567	OGT	Temperature	2026-06-23 12:54:59	2026-06-23 13:37:38	0h 43m
58556	Midnight Hax	WARNING: Mail: Queue Length on woodlands.midnighthax.com	2026-06-22 14:28:03	2026-06-22 14:33:06	0h 05m
58572	OGT	Basil access issues?	2026-06-23 16:14:32	2026-06-23 16:21:35	0h 07m
58565	OGT	basil.internal.ogtip.com hard disk errors	2026-06-23 11:25:55	2026-06-23 12:26:46	1h 01m
58557	Crystal Units	Automatic patching services not running	2026-06-22 14:48:10	2026-06-22 15:08:08	0h 20m
58577	Crystal Units	Sytems outage	2026-06-24 14:11:16	2026-06-24 14:11:38	0h 00m
58584	Rotastat	gallus.rotastat.com unmerged configuration	2026-06-25 09:20:38	2026-06-25 09:50:42	0h 30m

git hash: master (45d950f7)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	74.100 msec
System CPU time	3.925 msec
Total CPU time	78.025 msec
Elapsed time	132.151 msec
Context switches	75 voluntary, 5 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-06-26&start=2026-06-22
REMOTE_ADDR	10.42.140.166
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-06-26'
'start'	'2026-06-22'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 6, 26), 'start': datetime.date(2026, 6, 22), 'target': 900, 'title': '15 minute update'}
request	<Request 'http://dashboard.uat.tigr.uk/fifteen_minute_report_drilldown?end=2026-06-26&start=2026-06-22' [GET]>
tickets	[<Ticket(id=9034, rt_number=58587, queue=Requests, subject=Geograph Gitlab upgrade (19.1.1), ticket_status=resolved, client=Geograph, priority=41, created=2026-06-25 08:39:52, last_txn_id=0>, <Ticket(id=4830, rt_number=54100, queue=Incidents, subject=CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=open, client=BD Group, priority=1, created=2025-03-10 19:39:07, last_txn_id=2300570>, <Ticket(id=8996, rt_number=58549, queue=Incidents, subject=web4.tcv.org.uk volume usage /home, ticket_status=resolved, client=TCV, priority=51, created=2026-06-22 08:56:19, last_txn_id=0>, <Ticket(id=8992, rt_number=58545, queue=Incidents, subject=interstar05/09.sucden.co.uk ntp timeout, ticket_status=resolved, client=Sucden, priority=61, created=2026-06-21 15:55:49, last_txn_id=0>, <Ticket(id=9020, rt_number=58573, queue=Incidents, subject=Sucden outage, ticket_status=resolved, client=Sucden, priority=91, created=2026-06-23 20:39:15, last_txn_id=0>, <Ticket(id=9033, rt_number=58586, queue=Requests, subject=Tangram Gitlab upgrade (19.1.1), ticket_status=resolved, client=Tangram, priority=41, created=2026-06-25 08:37:14, last_txn_id=0>, <Ticket(id=8991, rt_number=58544, queue=Incidents, subject=crylonlis001/002 ntp timeout, ticket_status=resolved, client=Crystal Units, priority=61, created=2026-06-21 02:14:18, last_txn_id=0>, <Ticket(id=9041, rt_number=58593, queue=Incidents, subject=Storage critical: /var on rtp-promptdv-01.askbio.com, ticket_status=resolved, client=AskBio, priority=81, created=2026-06-25 18:07:40, last_txn_id=0>, <Ticket(id=9044, rt_number=58596, queue=Incidents, subject=SAP Services Dropped, ticket_status=open, client=ATA Group, priority=61, created=2026-06-26 11:27:44, last_txn_id=0>, <Ticket(id=9000, rt_number=58553, queue=Incidents, subject=exim4 failed on edb-mull.askbio.com, ticket_status=resolved, client=AskBio, priority=81, created=2026-06-22 11:19:07, last_txn_id=0>, <Ticket(id=8995, rt_number=58548, queue=Incidents, subject=tricky/tron.troika.lan down, ticket_status=resolved, client=Troika, priority=41, created=2026-06-22 08:03:46, last_txn_id=0>, <Ticket(id=9045, rt_number=58597, queue=Requests, subject=Updating Moodle on CCVLE01, ticket_status=resolved, client=Cirencester College, priority=41, created=2026-06-26 11:57:00, last_txn_id=0>, <Ticket(id=8998, rt_number=58551, queue=Incidents, subject=WARNING: Storage: RAID on talisker.synpromics.com, ticket_status=open, client=AskBio, priority=72, created=2026-06-22 09:09:07, last_txn_id=2521298>, <Ticket(id=8997, rt_number=58550, queue=Incidents, subject=Storage warning: /srv/ngs on rodney.internal.ogtip.com, ticket_status=resolved, client=OGT, priority=41, created=2026-06-22 09:03:01, last_txn_id=0>, <Ticket(id=9015, rt_number=58568, queue=Incidents, subject=Peterborough site outage, ticket_status=resolved, client=DLS Plastics, priority=61, created=2026-06-23 14:19:34, last_txn_id=0>, <Ticket(id=8990, rt_number=58543, queue=Incidents, subject=CRITICAL: Networking: *.sucden.co.uk, ticket_status=resolved, client=Sucden, priority=81, created=2026-06-20 12:15:26, last_txn_id=0>, <Ticket(id=9010, rt_number=58563, queue=Incidents, subject=api.bdgroup.co.uk HTTP/HTTPS status code, ticket_status=resolved, client=BD Group, priority=81, created=2026-06-23 08:18:59, last_txn_id=0>, <Ticket(id=9035, rt_number=58588, queue=Requests, subject=Quotation for work, ticket_status=open, client=Cirencester College, priority=41, created=2026-06-25 08:45:43, last_txn_id=0>, <Ticket(id=9023, rt_number=58576, queue=Incidents, subject=mickey.internal.ogtip.com volume usage /var, ticket_status=resolved, client=OGT, priority=31, created=2026-06-24 09:04:00, last_txn_id=0>, <Ticket(id=9025, rt_number=58578, queue=Incidents, subject=Storage alert: /var on mickey.internal.ogtip.com, ticket_status=resolved, client=OGT, priority=41, created=2026-06-24 12:57:47, last_txn_id=0>, <Ticket(id=9001, rt_number=58554, queue=Incidents, subject=exim4 failure on darkmatter.synpromics.com, ticket_status=resolved, client=AskBio, priority=71, created=2026-06-22 14:10:52, last_txn_id=0>, <Ticket(id=9017, rt_number=58570, queue=Incidents, subject=mis.tcv.org.uk config loop, ticket_status=resolved, client=TCV, priority=51, created=2026-06-23 15:04:59, last_txn_id=0>, <Ticket(id=9007, rt_number=58560, queue=Requests, subject=Restic improvements, ticket_status=resolved, client=OGT, priority=41, created=2026-06-22 16:16:23, last_txn_id=0>, <Ticket(id=9006, rt_number=58559, queue=Requests, subject=Port OGT Icinga2 config to Puppet, ticket_status=resolved, client=OGT, priority=41, created=2026-06-22 16:02:40, last_txn_id=0>, <Ticket(id=9005, rt_number=58558, queue=Requests, subject=DGX Health Report Request, ticket_status=autoclose, client=Tangram, priority=42, created=2026-06-22 15:43:29, last_txn_id=0>, <Ticket(id=9011, rt_number=58564, queue=Requests, subject=Sucden patching process , ticket_status=resolved, client=Sucden, priority=61, created=2026-06-23 10:38:19, last_txn_id=0>, <Ticket(id=9026, rt_number=58579, queue=Incidents, subject=Storage alert: /srv on blaney.internal.ogtip.com, ticket_status=resolved, client=OGT, priority=41, created=2026-06-24 12:57:56, last_txn_id=0>, <Ticket(id=8965, rt_number=58519, queue=Requests, subject=OpenAthens server patching, ticket_status=resolved, client=JISC, priority=62, created=2026-06-16 08:39:49, last_txn_id=0>, <Ticket(id=9014, rt_number=58567, queue=Incidents, subject=Temperature, ticket_status=resolved, client=OGT, priority=61, created=2026-06-23 12:46:33, last_txn_id=0>, <Ticket(id=9003, rt_number=58556, queue=Incidents, subject=WARNING: Mail: Queue Length on woodlands.midnighthax.com, ticket_status=resolved, client=Midnight Hax, priority=51, created=2026-06-22 14:27:00, last_txn_id=0>, <Ticket(id=9019, rt_number=58572, queue=Incidents, subject=Basil access issues?, ticket_status=resolved, client=OGT, priority=61, created=2026-06-23 16:05:59, last_txn_id=0>, <Ticket(id=9012, rt_number=58565, queue=Requests, subject=basil.internal.ogtip.com hard disk errors, ticket_status=open, client=OGT, priority=22, created=2026-06-23 10:58:21, last_txn_id=0>, <Ticket(id=9004, rt_number=58557, queue=Incidents, subject=Automatic patching services not running, ticket_status=resolved, client=Crystal Units, priority=81, created=2026-06-22 15:06:32, last_txn_id=0>, <Ticket(id=9024, rt_number=58577, queue=Incidents, subject=Sytems outage, ticket_status=resolved, client=Crystal Units, priority=81, created=2026-06-24 12:33:24, last_txn_id=0>, <Ticket(id=9031, rt_number=58584, queue=Incidents, subject=gallus.rotastat.com unmerged configuration, ticket_status=resolved, client=Rotastat, priority=41, created=2026-06-25 08:16:42, last_txn_id=0>]

15 minute update

22 Jun - 26 Jun

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

fifteen_minute_update_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions