| RT | Client | Subject | First work started | First post-work reply | Time to reply |
|---|---|---|---|---|---|
| 54100 | BD Group | CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal | 2025-03-10 19:39:35 | None | 4h 20m |
| 58348 | OGT | WARNING: NRPE Disk: /srv/ngs on rodney.internal.ogtip.com | 2026-05-29 12:50:32 | 2026-05-29 12:52:20 | 0h 02m |
| 58259 | Trident Honda | vmsvr1 VM win10 | 2026-05-15 16:15:53 | 2026-05-15 16:27:04 | 0h 11m |
| 58244 | TCV | web4/mis.tcv.org.uk /boot volume filling up | 2026-05-14 13:46:49 | 2026-05-14 13:51:43 | 0h 05m |
| 58319 | OGT | blaney.internal.ogtip.com storage volume filling up /srv | 2026-05-28 09:26:03 | 2026-05-28 10:01:27 | 0h 35m |
| 58335 | OGT | rodney.internal.ogtip.com volume usage /srv/department | 2026-05-27 14:26:17 | 2026-05-28 09:25:43 | 1d 8h 59m |
| 57611 | Crystal Units | crylonlis2024 RHEL renewal | 2026-04-29 15:04:45 | None | 8h 55m |
| 58317 | OGT | manuel.internal.ogtip.com restic issues | 2026-05-22 12:46:25 | 2026-05-26 15:08:12 | 2h 22m |
| 58243 | Geograph | Geograph Gitlab upgrade (18.11.3) | 2026-05-14 13:51:52 | 2026-05-14 14:54:27 | 1h 03m |
| 58308 | Geograph | geograph/prod node not ready | 2026-05-21 10:34:35 | 2026-05-21 10:57:31 | 0h 23m |
| 58203 | ITC Compliance | Certificate expiring: web-vip2.itccompliance.co.uk | 2026-05-22 13:14:16 | 2026-05-22 15:00:50 | 1h 47m |
| 58238 | Trident Honda | Remove Trident Honda servers from support | 2026-05-26 17:13:27 | None | 6h 47m |
| 58307 | Cirencester College | ccolive.cirencester.local stars HTTP/HTTPS timeouts | 2026-05-21 10:08:38 | 2026-05-21 10:17:12 | 0h 09m |
| 58291 | AskBio | CRITICAL: Networking: SSH on rtp-promptdv-01.askbio.com | 2026-05-20 11:03:13 | 2026-05-20 11:11:09 | 0h 08m |
| 58428 | TCV | tcv.org.uk - Fonts folder permissions | 2026-06-04 09:22:56 | 2026-06-05 10:49:43 | 1h 27m |
| 58202 | Entrepreneurs Circle | VPN certificate expiring: srv.entrepreneurscircle.org | 2026-05-15 15:26:18 | 2026-05-15 15:29:28 | 0h 03m |
| 58330 | OGT | manuel.internal.ogtip.com backup repo check failed (/srv/projects) | 2026-05-26 13:41:42 | 2026-05-26 14:20:10 | 0h 38m |
| 58214 | Midnight Hax | fw.midnighthax.com volume usage /boot | 2026-05-11 10:10:42 | 2026-05-11 12:32:18 | 2h 22m |
| 58221 | TCV | TCV-CRM PHP Update | 2026-05-15 16:14:06 | 2026-05-15 16:15:29 | 0h 01m |
| 58213 | OGT | CRITICAL: System Health: Log Rotation on basil.internal.ogtip.com | 2026-05-11 09:31:33 | 2026-05-11 09:39:47 | 0h 08m |
| 58224 | AskBio | Cristina | 2026-05-14 10:58:41 | 2026-05-14 11:20:40 | 0h 22m |
| 58318 | AskBio | Re: RTP Server Setup and Access | 2026-05-22 11:31:31 | 2026-05-22 11:48:04 | 0h 17m |
| 58288 | Gravytrain | Certbot failed on app.prod.qs1.grvytrn.co.uk | 2026-05-20 14:57:54 | 2026-06-01 15:46:12 | 0h 48m |
| 58280 | Azura | *.opentrk.com on ocado1,2 expiring | 2026-05-19 10:44:02 | 2026-05-19 12:02:00 | 1h 18m |
| 58331 | AskBio | Nikita Password | 2026-05-26 11:42:23 | 2026-05-26 11:48:49 | 0h 06m |
| 58293 | OGT | mickey/granddad.internal.ogtip.com configuration failure | 2026-05-20 12:18:32 | 2026-05-20 12:33:51 | 0h 15m |
| 58248 | Ingeus | Ingeus: login to Azure | 2026-05-15 09:18:04 | None | 1d 4h 42m |
| 58439 | Rotastat | Server Connection | 2026-06-04 15:26:29 | 2026-06-04 16:26:29 | 1h 00m |
| 58281 | Cirencester College | Moodle Update on CCVLE01 | 2026-05-19 12:47:42 | None | 1d 1h 12m |
| 58344 | AskBio | edb-coll.askbio.com backup failure | 2026-06-01 11:25:30 | 2026-06-01 14:37:58 | 3h 12m |
| 58225 | AskBio | rtp-promptdv-01 is down | 2026-05-13 11:00:40 | 2026-05-13 11:02:24 | 0h 02m |
| 58349 | Advensys | CRITICAL: Networking: SSH on arpinodeb.clients.advensys.internal | 2026-05-29 14:43:36 | 2026-05-29 14:59:19 | 0h 16m |
| 58374 | AskBio | CRITICAL: System Health: Systemd State on edb-mull.askbio.com | 2026-06-01 18:15:27 | 2026-06-01 18:16:38 | 0h 01m |
| 58270 | Troika | tron.troika.lan volume usage /mnt/pve/troika_vm_v2 | 2026-05-18 09:56:15 | 2026-05-18 10:29:47 | 0h 34m |
| 58065 | Tangram | K8s: Decommission Staging and reconfigure Prod for on-demand | 2026-05-20 10:09:14 | 2026-05-21 12:26:04 | 2h 17m |
| 58422 | Novadata | WARNING: NRPE Disk: All Disks on arcturus.novadata.internal | 2026-06-03 09:03:02 | 2026-06-03 09:03:34 | 0h 01m |
| 58098 | Crystal Units | Linux vulnerability: Copy fail (CVE-2026-31431) | 2026-05-15 14:47:01 | 2026-05-15 15:06:26 | 0h 19m |
| 58351 | Gravytrain | Upgrade RDS | 2026-06-04 10:02:19 | 2026-06-04 10:28:52 | 0h 27m |
| 58282 | OGT | Restart Docker service on Basil | 2026-05-18 16:35:42 | 2026-05-18 16:43:39 | 0h 08m |
| 58251 | OGT | basil.internal.ogtip.com volume usage /data | 2026-05-19 11:08:31 | 2026-05-19 11:18:23 | 0h 10m |
| 58158 | Sysdoc | Fw: Action recommended: Update automation that expects securityType to be null before 30 April 2026 | 2026-05-26 15:38:02 | 2026-05-26 15:41:25 | 0h 03m |
| 58425 | Cirencester College | Mount volume script ccolive | 2026-06-03 09:46:27 | 2026-06-03 14:20:26 | 4h 34m |
| 58408 | Cirencester College | CRITICAL: System Health: Systemd State on ccwebdb01.cirencester.ac.uk | 2026-06-02 11:00:02 | 2026-06-02 11:01:21 | 0h 01m |
| 58301 | Sucden | Access to Tigers Grafana monitoring for Sucden Financial | 2026-06-01 11:01:08 | 2026-06-01 11:08:36 | 0h 07m |
| 58170 | AskBio | New user | 2026-05-12 17:22:53 | 2026-05-12 17:29:40 | 0h 07m |
| 58294 | Trident Honda | smbfs1.trident.lan host down | 2026-05-21 12:54:56 | 2026-05-21 12:55:00 | 0h 00m |
| 58332 | Cirencester College | Moodle Upgrade Complete | 2026-05-26 13:36:26 | 2026-05-26 13:36:54 | 0h 00m |
| 58217 | OGT | DOWN: damien.internal.ogtip.com | 2026-05-11 11:00:24 | 2026-05-11 11:21:10 | 0h 21m |
| 58278 | AskBio | /tmp cleanup script errors on talisker | 2026-05-18 11:27:49 | 2026-05-19 10:03:49 | 2d 2h 36m |
| 58271 | NFW | nfwgs2.nfw.internal volume usage /home | 2026-05-19 11:01:01 | 2026-05-19 11:07:44 | 0h 07m |
| 58122 | Tangram | Linux vulnerability: Copy fail (CVE-2026-31431) | 2026-05-21 10:49:55 | 2026-05-21 11:05:46 | 0h 16m |
| 58195 | Tangram | Tangram Gitlab upgrade (18.11.2) | 2026-05-11 07:56:50 | 2026-05-11 08:30:41 | 0h 34m |
| 58227 | Gravytrain | MySQL queries: Best way to update large tables without locking them & MySQL 8.0 upgrade | 2026-05-22 11:06:30 | None | 1d 2h 53m |
| 58102 | Geograph | Linux vulnerability: Copy fail (CVE-2026-31431) | 2026-05-18 11:55:57 | 2026-05-18 11:59:01 | 0h 03m |
| 58321 | NFW | DOWN: nfwgs2.nfw.internal | 2026-05-22 15:00:51 | 2026-05-22 15:05:37 | 0h 05m |
| 58100 | Econic Bio | Linux vulnerability: Copy fail (CVE-2026-31431) | 2026-05-15 09:22:55 | None | 1d 4h 37m |
| 58359 | Koinex | WARNING: System Health: Reboot Alert on koinexserver.home | 2026-06-01 08:12:05 | 2026-06-01 09:09:58 | 0h 58m |
| 58231 | Tangram | Kubernetes instances and scaling policies | 2026-06-08 12:36:24 | 2026-06-08 21:48:24 | 9h 12m |
| 58364 | Geograph | Deploy Pavlov to Geograph | 2026-06-08 20:12:21 | None | 3h 48m |
| 58273 | OGT | Run updates failure on blaney.internal.ogtip.com | 2026-05-18 15:14:44 | 2026-05-18 15:55:41 | 0h 41m |
| 58322 | Sucden | *.sucden.co.uk chrony high stratum | 2026-05-26 10:03:32 | None | 1d 3h 56m |
| 58346 | Sucden | equistar03/04 megastar03/04 NTP offset | 2026-05-29 14:59:31 | 2026-05-29 15:00:32 | 0h 01m |
| 58257 | OGT | blaney.internal.ogtip.com tomcat cron failure | 2026-05-15 14:30:56 | 2026-05-15 14:33:53 | 0h 03m |
| 58230 | AskBio | Backup failure on macleod.synpromics.com | 2026-05-14 16:44:08 | 2026-05-14 16:55:38 | 0h 12m |
| 58228 | Gravytrain | Certbot failed on app.prod.qs1.grvytrn.co.uk | 2026-05-14 11:44:22 | 2026-05-14 13:07:46 | 1h 23m |
| 58285 | Troika | Unmerged config file on tron.troika.lan | 2026-05-19 11:22:05 | 2026-05-19 11:24:01 | 0h 02m |
| 58304 | Sucden | Transition the Tiger//Sucden Monthly Progress Meeting from Google Meet to Teams | 2026-05-21 10:02:33 | 2026-05-21 10:08:23 | 0h 06m |
| 58360 | Novadata | WARNING: System Health: Kitchen Sink on arcturus.novadata.internal | 2026-06-01 08:14:55 | 2026-06-01 08:16:35 | 0h 02m |
| 58313 | OGT | basil.internal.ogtip.com volume usage /data | 2026-05-22 11:50:13 | 2026-05-22 11:57:36 | 0h 07m |
| 58286 | Lantech | Storage utilisation warning: / on ipa-m3.private.ipa.ie | 2026-05-19 13:05:14 | 2026-05-19 15:12:02 | 2h 07m |
| 58436 | Sucden | Access to uyuni | 2026-06-10 14:55:38 | 2026-06-10 14:56:43 | 0h 01m |
| 58121 | Sysdoc | Linux vulnerability: Copy fail (CVE-2026-31431) | 2026-05-21 10:08:27 | 2026-05-21 10:36:51 | 0h 28m |
| 58088 | OGT | Upgrade blaney.internal.ogtip.com to Debian 13 Trixie | 2026-05-14 15:15:00 | None | 8h 45m |
| 58255 | Lantech | ClamAV warnings this morning (15/05/2026) | 2026-05-18 11:30:23 | 2026-05-18 12:04:51 | 0h 34m |
| 58155 | Quickline | aql-svr-zabbix-db.quickline.co.uk Zabbix partitioning less than 10 days | 2026-05-05 16:03:39 | 2026-05-20 09:16:38 | 1d 7h 13m |
| 58361 | TCV | WARNING: System Health: Kitchen Sink on tcv-crm.tcv.org.uk | 2026-06-01 08:18:46 | 2026-06-01 08:59:28 | 0h 41m |
| 58279 | Globecast | DB Issues | 2026-05-19 16:47:19 | 2026-05-19 18:57:51 | 2h 11m |
| 58468 | AskBio | /ade mount unavailable | 2026-06-10 08:22:49 | 2026-06-10 08:24:42 | 0h 02m |
| 58405 | Koinex | WARNING: System Health: Reboot Alert on koinexserver.home | 2026-06-02 08:21:34 | 2026-06-02 08:33:15 | 0h 12m |
| 58207 | Top To Toe | Examine / Potentially Block Outgoing URL Requests To A Particular Domain | 2026-05-14 11:28:31 | 2026-05-14 17:26:33 | 5h 58m |
| 58302 | Sucden | New accounts on all supported Linux servers | 2026-06-01 11:12:59 | 2026-06-01 11:14:29 | 0h 02m |
| 58316 | Troika | DOWN: tron/tricky.troika.lan | 2026-05-22 08:17:07 | 2026-05-22 10:26:56 | 2h 10m |
| 58275 | TCV | Storage alert: /var on web4.tcv.org.uk | 2026-05-18 11:27:52 | 2026-05-18 11:35:50 | 0h 08m |
| 58430 | Reigate College | rc-mss.reigate.ac.uk root volume expansion | 2026-06-04 08:32:01 | None | 1d 5h 28m |
| 58182 | Crystal Units | back ups | 2026-05-07 14:27:48 | 2026-05-18 10:39:31 | 2d 0h 12m |
| 58287 | Crystal Units | Storage utilisation warning: /backup on crylonlis2024.crystal.local | 2026-05-20 09:54:09 | 2026-05-20 10:06:15 | 0h 12m |
| 58336 | OpenCorporates | New SSH user for aws-bot2 server | 2026-05-27 16:17:26 | 2026-05-27 16:40:57 | 0h 24m |
| 58373 | Geograph | Kubernetes upgrade for EOL | 2026-06-11 12:51:53 | 2026-06-11 12:53:38 | 0h 02m |
| 58242 | Tangram | Tangram Gitlab upgrade (18.11.3) | 2026-05-15 08:05:58 | 2026-05-15 08:45:40 | 0h 40m |
| 58276 | OGT | Storage alert: /srv/illumina_data on rodney.internal.ogtip.com | 2026-05-18 12:14:15 | 2026-05-18 14:49:17 | 2h 35m |
| 58347 | TCV | Mail forwarding for new RT queue | 2026-06-01 13:14:33 | 2026-06-01 13:22:13 | 0h 08m |
| 58432 | OGT | CRITICAL: NRPE Disk: All Disks on manuel.internal.ogtip.com | 2026-06-04 09:38:45 | 2026-06-04 10:01:41 | 0h 23m |
| 58289 | OpenCorporates | Add new user to bot2 server | 2026-05-20 10:35:43 | 2026-05-20 11:02:43 | 0h 27m |
| 58438 | Sucden | Upgrade Uyuni | 2026-06-04 14:32:52 | 2026-06-04 17:03:54 | 2h 31m |
| 58329 | AskBio | backups issue | 2026-05-26 12:05:47 | None | 1d 1h 54m |
| 58277 | JISC | Re: Firewall update required | 2026-05-19 11:25:36 | 2026-05-19 13:04:26 | 1h 39m |
| 58201 | Gravytrain | Certificate expiring: www.bedfordinsurance.co.uk | 2026-05-22 11:21:02 | 2026-05-22 11:32:45 | 0h 12m |
| 58495 | AskBio | CRITICAL: Backups: Restic s3.askbio.backup on edb-jura.askbio.com | 2026-06-12 09:16:14 | None | 1d 4h 44m |
| 58424 | AskBio | ADE drive | 2026-06-03 14:33:20 | 2026-06-03 14:41:54 | 0h 09m |
| 58441 | OGT | CRITICAL: NRPE Disk: All Disks on basil.internal.ogtip.com | 2026-06-04 15:16:22 | 2026-06-04 15:21:25 | 0h 05m |
| 58303 | Top To Toe | RE: Re: STILL DOWN: toptotoe-staging.net is still offline ([28] Timeout was reached (Operation timed out after 30001 milliseconds with 0 bytes received)) | 2026-05-21 10:41:02 | 2026-05-21 12:36:19 | 1h 55m |
| 58433 | BD Group | CRITICAL: HTTP: my.eacbs.com HTTP on ef-v5-nodes.c.ef-platform.internal | 2026-06-04 09:51:55 | 2026-06-04 09:53:59 | 0h 02m |
| 58464 | ATA Group | vulnerabilities | 2026-06-09 14:26:47 | 2026-06-09 14:33:38 | 0h 07m |
| 58488 | TCV | Cyber Essential Plus Audit | 2026-06-11 15:49:15 | 2026-06-11 16:06:16 | 0h 17m |
| 58496 | Lantech | SSH Access Notifiaction IPA moodle.ipa.ie | 2026-06-12 14:55:47 | None | 9h 04m |
| 58372 | Sysdoc | Kubernetes upgrade for EOL | 2026-06-09 10:10:29 | 2026-06-09 10:11:04 | 0h 01m |
| 58444 | Reigate College | rc-mss.reigate.ac.uk volume expansion | 2026-06-05 09:16:47 | 2026-06-05 09:26:08 | 0h 09m |
| 58446 | Troika | CRITICAL: System Health: Systemd State on tricky.troika.lan | 2026-06-05 14:47:33 | 2026-06-05 15:02:33 | 0h 15m |
| 58469 | TCV | TCV-CRM PHP Version | 2026-06-10 10:59:54 | 2026-06-10 11:30:53 | 0h 31m |
| 58481 | Crystal Units | Fw: Invoice email copy - not sending email | 2026-06-10 14:13:07 | 2026-06-10 14:37:54 | 0h 25m |
| 58461 | Crystal Units | Message - Vin Halai | Chrystal Units | 07824 818571 | 2026-06-09 09:19:07 | 2026-06-09 09:19:56 | 0h 01m |
| 58443 | Troika | DOWN: tricky.troika.lan | 2026-06-05 08:14:49 | 2026-06-05 08:42:59 | 0h 28m |
| 58412 | OGT | rodney: /srv/department and /srv/projects filling up | 2026-06-04 10:31:32 | 2026-06-04 10:32:49 | 0h 01m |
| 58471 | AskBio | Storage alert: / on edb-lab-skye.askbio.com | 2026-06-11 10:13:46 | 2026-06-11 10:36:57 | 0h 23m |
| 58465 | OGT | WARNING: NRPE Disk: /srv on blaney.internal.ogtip.com | 2026-06-09 14:49:19 | 2026-06-09 14:56:19 | 0h 07m |
| 58487 | TCV | WARNING: Puppet: Checking-in on it.tcv.org.uk | 2026-06-11 10:53:21 | 2026-06-11 16:40:52 | 5h 48m |
| 58454 | OGT | CRITICAL: NRPE Disk: All Disks on mickey.internal.ogtip.com | 2026-06-08 14:02:41 | 2026-06-08 14:07:44 | 0h 05m |
| 58312 | Tangram | DGX Server Decommissioning Options | 2026-05-21 16:43:46 | 2026-05-21 17:37:25 | 0h 54m |
| 58453 | Sucden | Failover Load Balancer Testing — STAR — Query on Service Blip | 2026-06-08 21:49:36 | 2026-06-08 21:51:18 | 0h 02m |
| 58350 | Lantech | ipa-m3.private.ipa.ie moodle.ipa.ie HTTP/S timeouts | 2026-05-29 15:31:12 | None | 8h 29m |
| 58429 | AskBio | Fw: FAO All Tenants: Easter Bush Buildings Network Outage 18th June 2026 07:00-08:30 AM | 2026-06-04 09:06:04 | None | 1d 4h 54m |
| 58478 | Sucden | Need to monitor systemd state inside uyuni-server podman container | 2026-06-17 11:26:29 | None | 1d 2h 34m |
| 58437 | AskBio | Pyenv issue | 2026-06-05 10:53:15 | 2026-06-05 10:54:42 | 0h 01m |
| 58491 | Crystal Units | Fw: accesss to database | 2026-06-12 08:00:00 | 2026-06-12 08:08:27 | 0h 08m |
| 58498 | OGT | Storage alert: /srv/projects on rodney.internal.ogtip.com @ 95% | 2026-06-12 14:51:13 | 2026-06-12 14:51:48 | 0h 01m |
| 58492 | Sucden | WARNING: NRPE Disk: All Disks on ubjen-gs2-p1l01.sucden.co.uk | 2026-06-12 08:26:09 | 2026-06-12 08:27:06 | 0h 01m |
| 58421 | AskBio | CRITICAL: Backups: Restic s3.weka.backup on edb-coll.askbio.com | 2026-06-03 08:43:01 | 2026-06-03 08:44:13 | 0h 01m |
| 58474 | Quickline | IT-61357 CRITICAL: Backups: Backup to mersey.tiger-computing.co.uk on aql-svr-zabbix-app.quickline.co.uk | 2026-06-10 09:50:25 | 2026-06-12 15:41:51 | 5h 51m |
| 58486 | Sucden | CRITICAL: System Health: Systemd State on strlb-gs2-p1l01.sucden.co.uk | 2026-06-11 08:46:05 | 2026-06-11 08:48:33 | 0h 02m |
| 58475 | Sucden | RE: Market Volatility causing re-requests and packet drops. | 2026-06-10 11:04:22 | 2026-06-16 12:11:47 | 1h 07m |
git hash: master (6ec19c2a)