15 minute update

27 Apr - 01 May

RT	Client	Subject	First work started	First post-work reply	Time to reply
54100	BD Group	CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal	2025-03-10 19:39:35	None	4h 20m
58066	AskBio	Install `uv` on all AskBio systems (consultancy)	2026-04-28 16:02:53	None	7h 57m
58080	TCV	TCV-WEB4 PHP Max Input	2026-04-28 16:49:42	2026-04-28 16:51:11	0h 01m
57611	Crystal Units	crylonlis2024 RHEL renewal	2026-04-29 15:04:45	None	8h 55m
58015	Tangram	[FIRING: 1 for tangram/stage] ThanosCompactHalted in tcl-monitoring	2026-04-27 10:21:15	2026-04-27 17:14:24	6h 53m
58132	Sucden	Linux kernel security update (CVE-2026-31431)	2026-05-01 13:24:02	2026-05-01 13:28:53	0h 05m
58137	ERF Electrical	FW: Infor Actions Required: Impending NAT IP Address Changes	2026-05-01 10:01:42	2026-05-01 10:42:44	0h 41m
58093	AskBio	Linux vulnerability: Copy fail (CVE-2026-31431)	2026-05-01 10:42:38	2026-05-01 10:44:03	0h 01m
58072	Koinex	DOWN: koinexserver.home	2026-04-28 09:26:23	2026-04-28 09:52:38	0h 26m
58079	AskBio	pyenv on upgraded servers	2026-04-29 11:13:19	2026-04-29 11:25:07	0h 12m
58133	ATA Group	[-External-] Linux kernel security update (CVE-2026-31431)	2026-04-30 11:51:01	2026-04-30 11:56:56	0h 06m
58074	Crystal Units	crylonlis2024 reboot	2026-04-28 09:01:17	2026-04-28 09:10:51	0h 10m
58085	AskBio	talisker.synpromics.com root / volume usage	2026-04-29 14:53:10	None	9h 07m
58096	BD Group	Linux vulnerability: Copy fail (CVE-2026-31431)	2026-05-01 15:15:28	2026-05-01 15:24:36	0h 09m
58019	Top To Toe	Re: STILL DOWN: toptotoe-staging.net is still offline ([28] Timeout was reached (Operation timed out after 30001 milliseconds with 0 bytes received))	2026-04-27 10:30:07	2026-04-27 17:00:47	6h 31m
58020	Sucden	equistar03/04 megastar03/04 NTP Timeouts	2026-04-27 09:46:16	2026-04-27 09:47:53	0h 02m
58075	Gravytrain	CRITICAL: HTTP: www.rightsure.co.uk HTTPS on web.prod.bf2.bedfordinsurance.co.uk	2026-04-28 10:26:59	2026-04-28 10:43:02	0h 16m
58060	Global Brands	Printer issue	2026-04-27 12:52:03	2026-04-27 12:59:50	0h 08m
58068	BD Group	Update .htaccess config.	2026-04-29 13:14:51	2026-04-29 13:35:23	0h 21m
58023	Quickline	aql-svr-zabbix-app.quickline.co.uk backups to mersey problem	2026-04-27 11:32:19	2026-04-27 13:31:14	1h 59m
58100	Econic Bio	Linux vulnerability: Copy fail (CVE-2026-31431)	2026-05-15 09:22:55	None	1d 4h 37m
58061	NFW	DOWN: nfwgs2.nfw.internal	2026-04-27 13:46:40	2026-04-27 13:56:40	0h 10m
58011	Sucden	OLM (svaolmgs201) decommission	2026-04-24 12:32:42	2026-04-30 16:36:55	4h 04m
58062	AskBio	python-is-python3	2026-04-27 15:36:45	2026-04-27 15:52:28	0h 16m
58140	Midnight Hax	CRITICAL: Disk: fstab mounts on woodlands.midnighthax.com	2026-05-01 16:20:28	2026-05-01 16:27:52	0h 07m
58106	Imoves	Linux vulnerability: Copy fail (CVE-2026-31431)	2026-05-01 14:43:48	2026-05-05 17:13:02	2h 29m
58024	Tangram	tangram/prod pods in non ready state	2026-04-27 10:10:53	2026-04-27 15:31:07	5h 20m
58088	OGT	Upgrade blaney.internal.ogtip.com to Debian 13 Trixie	2026-05-14 15:15:00	None	8h 45m
58097	Cirencester College	Linux vulnerability: Copy fail (CVE-2026-31431)	2026-05-01 15:48:51	2026-05-01 16:31:01	0h 42m
58076	AskBio	exim4 not starting on coll,jura	2026-04-28 14:49:46	2026-04-28 14:57:06	0h 07m
58141	Sucden	DOWN: patrs-gs2-p1l01.sucden.co.uk	2026-05-01 16:23:46	2026-05-01 17:08:52	0h 45m
58109	Koinex	Linux vulnerability: Copy fail (CVE-2026-31431)	2026-05-01 12:41:41	2026-05-01 12:58:54	0h 17m
58002	Gravytrain	Cancel EC2 support for prod.gt1	2026-04-24 17:56:46	2026-04-28 11:56:15	1d 7h 59m
58078	TCV	RT autoreply issues	2026-04-28 14:54:06	2026-04-28 15:53:13	0h 59m
58139	Sucden	Create @sucfin.com accounts for TCL	2026-05-01 16:13:24	2026-05-01 16:18:16	0h 05m

git hash: master (f521b466)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	143.910 msec
System CPU time	4.515 msec
Total CPU time	148.425 msec
Elapsed time	221.004 msec
Context switches	196 voluntary, 8 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-05-01&start=2026-04-27
REMOTE_ADDR	10.42.140.166
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-05-01'
'start'	'2026-04-27'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 5, 1), 'start': datetime.date(2026, 4, 27), 'target': 900, 'title': '15 minute update'}
request	<Request 'http://dashboard.uat.tigr.uk/fifteen_minute_report_drilldown?end=2026-05-01&start=2026-04-27' [GET]>
tickets	[<Ticket(id=4830, rt_number=54100, queue=Incidents, subject=CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=open, client=BD Group, priority=1, created=2025-03-10 19:39:07, last_txn_id=2300570>, <Ticket(id=8416, rt_number=58066, queue=Requests, subject=Install `uv` on all AskBio systems (consultancy), ticket_status=closed, client=AskBio, priority=61, created=2026-04-27 17:05:11, last_txn_id=0>, <Ticket(id=8430, rt_number=58080, queue=Requests, subject=TCV-WEB4 PHP Max Input, ticket_status=closed, client=TCV, priority=0, created=2026-04-28 16:43:42, last_txn_id=0>, <Ticket(id=8024, rt_number=57611, queue=Requests, subject=crylonlis2024 RHEL renewal , ticket_status=closed, client=Crystal Units, priority=67, created=2026-03-10 09:31:56, last_txn_id=0>, <Ticket(id=8397, rt_number=58015, queue=Incidents, subject=[FIRING: 1 for tangram/stage] ThanosCompactHalted in tcl-monitoring, ticket_status=closed, client=Tangram, priority=41, created=2026-04-24 15:42:36, last_txn_id=0>, <Ticket(id=8482, rt_number=58132, queue=Incidents, subject=Linux kernel security update (CVE-2026-31431), ticket_status=closed, client=Sucden, priority=93, created=2026-04-30 11:27:34, last_txn_id=2491796>, <Ticket(id=8519, rt_number=58137, queue=Requests, subject=FW: Infor Actions Required: Impending NAT IP Address Changes, ticket_status=closed, client=ERF Electrical, priority=41, created=2026-05-01 09:31:47, last_txn_id=0>, <Ticket(id=8443, rt_number=58093, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=AskBio, priority=91, created=2026-04-30 09:53:11, last_txn_id=2492662>, <Ticket(id=8422, rt_number=58072, queue=Incidents, subject=DOWN: koinexserver.home, ticket_status=closed, client=Koinex, priority=51, created=2026-04-28 08:35:05, last_txn_id=0>, <Ticket(id=8429, rt_number=58079, queue=Requests, subject=pyenv on upgraded servers, ticket_status=closed, client=AskBio, priority=61, created=2026-04-28 16:20:12, last_txn_id=0>, <Ticket(id=8483, rt_number=58133, queue=Requests, subject=[-External-] Linux kernel security update (CVE-2026-31431), ticket_status=closed, client=ATA Group, priority=63, created=2026-04-30 11:34:56, last_txn_id=2491825>, <Ticket(id=8424, rt_number=58074, queue=Requests, subject=crylonlis2024 reboot, ticket_status=closed, client=Crystal Units, priority=41, created=2026-04-28 08:44:15, last_txn_id=0>, <Ticket(id=8435, rt_number=58085, queue=Incidents, subject=talisker.synpromics.com root / volume usage , ticket_status=closed, client=AskBio, priority=61, created=2026-04-29 11:44:51, last_txn_id=0>, <Ticket(id=8446, rt_number=58096, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=BD Group, priority=92, created=2026-04-30 09:55:06, last_txn_id=0>, <Ticket(id=8401, rt_number=58019, queue=Incidents, subject=Re: STILL DOWN: toptotoe-staging.net is still offline ([28] Timeout was reached (Operation timed out after 30001 milliseconds with 0 bytes received)), ticket_status=closed, client=Top To Toe, priority=52, created=2026-04-26 02:27:18, last_txn_id=0>, <Ticket(id=8402, rt_number=58020, queue=Incidents, subject=equistar03/04 megastar03/04 NTP Timeouts, ticket_status=closed, client=Sucden, priority=71, created=2026-04-26 11:19:06, last_txn_id=0>, <Ticket(id=8425, rt_number=58075, queue=Incidents, subject=CRITICAL: HTTP: www.rightsure.co.uk HTTPS on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=61, created=2026-04-28 09:09:20, last_txn_id=0>, <Ticket(id=8410, rt_number=58060, queue=Incidents, subject=Printer issue, ticket_status=closed, client=Global Brands, priority=51, created=2026-04-27 12:50:58, last_txn_id=0>, <Ticket(id=8418, rt_number=58068, queue=Requests, subject=Update .htaccess config., ticket_status=closed, client=BD Group, priority=43, created=2026-04-27 22:24:34, last_txn_id=0>, <Ticket(id=8405, rt_number=58023, queue=Problems, subject=aql-svr-zabbix-app.quickline.co.uk backups to mersey problem, ticket_status=closed, client=Quickline, priority=64, created=2026-04-27 08:35:58, last_txn_id=0>, <Ticket(id=8450, rt_number=58100, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Econic Bio, priority=73, created=2026-04-30 09:56:48, last_txn_id=0>, <Ticket(id=8411, rt_number=58061, queue=Requests, subject=DOWN: nfwgs2.nfw.internal, ticket_status=closed, client=NFW, priority=41, created=2026-04-27 13:44:20, last_txn_id=0>, <Ticket(id=8393, rt_number=58011, queue=Requests, subject=OLM (svaolmgs201) decommission, ticket_status=closed, client=Sucden, priority=62, created=2026-04-24 12:08:48, last_txn_id=0>, <Ticket(id=8412, rt_number=58062, queue=Requests, subject=python-is-python3, ticket_status=closed, client=AskBio, priority=61, created=2026-04-27 13:54:01, last_txn_id=0>, <Ticket(id=8522, rt_number=58140, queue=Incidents, subject=CRITICAL: Disk: fstab mounts on woodlands.midnighthax.com, ticket_status=closed, client=Midnight Hax, priority=51, created=2026-05-01 16:19:10, last_txn_id=0>, <Ticket(id=8456, rt_number=58106, queue=Requests, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Imoves, priority=42, created=2026-04-30 09:59:02, last_txn_id=2491781>, <Ticket(id=8406, rt_number=58024, queue=Incidents, subject=tangram/prod pods in non ready state, ticket_status=closed, client=Tangram, priority=51, created=2026-04-27 10:06:31, last_txn_id=0>, <Ticket(id=8438, rt_number=58088, queue=Requests, subject=Upgrade blaney.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=43, created=2026-04-29 15:39:28, last_txn_id=0>, <Ticket(id=8447, rt_number=58097, queue=Requests, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Cirencester College, priority=63, created=2026-04-30 09:55:24, last_txn_id=0>, <Ticket(id=8426, rt_number=58076, queue=Incidents, subject=exim4 not starting on coll,jura, ticket_status=closed, client=AskBio, priority=81, created=2026-04-28 12:36:24, last_txn_id=0>, <Ticket(id=8523, rt_number=58141, queue=Incidents, subject=DOWN: patrs-gs2-p1l01.sucden.co.uk, ticket_status=closed, client=Sucden, priority=11, created=2026-05-01 16:21:05, last_txn_id=0>, <Ticket(id=8459, rt_number=58109, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Koinex, priority=51, created=2026-04-30 10:00:12, last_txn_id=0>, <Ticket(id=8384, rt_number=58002, queue=Requests, subject=Cancel EC2 support for prod.gt1, ticket_status=closed, client=Gravytrain, priority=44, created=2026-04-23 15:23:36, last_txn_id=0>, <Ticket(id=8428, rt_number=58078, queue=Incidents, subject=RT autoreply issues, ticket_status=closed, client=TCV, priority=52, created=2026-04-28 14:51:17, last_txn_id=0>, <Ticket(id=8521, rt_number=58139, queue=Requests, subject=Create @sucfin.com accounts for TCL, ticket_status=closed, client=Sucden, priority=64, created=2026-05-01 16:13:13, last_txn_id=0>]

15 minute update

27 Apr - 01 May

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

fifteen_minute_update_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions