15 minute update

20 Apr - 24 Apr

RT	Client	Subject	First work started	First post-work reply	Time to reply
54100	BD Group	CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal	2025-03-10 19:39:35	None	4h 20m
57976	NFW	WARNING: Mail: Exim Panic Log on nfwgs2.nfw.internal	2026-04-21 15:48:49	2026-04-21 15:54:40	0h 06m
57954	BD Group	EFSRV-21761 eFiling high load	2026-04-20 10:54:30	2026-04-20 11:11:57	0h 17m
57983	Sucden	Server Decommissions	2026-04-22 09:17:24	None	1d 4h 43m
57997	OGT	rodney1 reboot/stonith problem	2026-04-23 09:13:55	2026-04-23 09:52:11	0h 38m
57982	Sucden	globalstar01/02.sucden.co.uk failed services	2026-04-22 08:43:13	2026-04-22 08:55:03	0h 12m
57968	NFW	Email Forwarding	2026-04-21 15:55:20	2026-04-21 16:10:06	0h 15m
57611	Crystal Units	crylonlis2024 RHEL renewal	2026-04-29 15:04:45	None	8h 55m
57985	JISC	BCP questions	2026-04-22 11:39:10	2026-04-22 13:41:43	2h 03m
57998	Quickline	aql-svr-zabbix-app.quickline.co.uk backups to mersey problem	2026-04-23 10:16:12	None	1d 3h 44m
57960	Troika	CRITICAL: System Health: Systemd State on tron.troika.lan	2026-04-20 11:22:46	2026-04-20 12:13:48	0h 51m
57959	OGT	rodney1.internal.ogtip.com failed disk	2026-04-20 10:54:09	2026-04-20 11:09:44	0h 16m
58008	Tangram	CRITICAL: AWS Site-to-Site VPN: Tunnel2 on dgx1.internal.etherapeutics.co.uk	2026-04-24 09:21:15	2026-04-24 09:46:12	0h 25m
57999	AskBio	AskBio outage	2026-04-23 11:26:33	2026-04-23 11:26:38	0h 00m
57961	Reigate College	rc-mss.reigate.ac.uk root volume usage	2026-04-20 12:48:07	2026-04-20 13:02:26	0h 14m
57963	AskBio	WARNING: Security: Let's Encrypt Certificates on darkmatter.synpromics.com	2026-04-20 10:07:05	2026-04-20 10:23:57	0h 17m
57992	AskBio	GITLAB_TOKEN and GITLAB_USERNAME on new RTP server	2026-04-23 14:57:02	2026-04-23 15:10:35	0h 14m
58009	AskBio	WARNING: NRPE Disk: / on edb-lab-skye.askbio.com	2026-04-24 12:35:45	2026-04-24 14:52:27	2h 17m
57977	Troika	Tron VM NFS mounts	2026-04-21 16:20:53	2026-04-21 16:26:57	0h 06m
57962	Cirencester College	ccolive.cirencester.local storage volume usage /var	2026-04-20 13:10:33	2026-04-20 13:34:13	0h 24m
57993	Tangram	[FIRING: 1 for tangram/prod] KubeJobFailed in gitlab	2026-04-23 12:01:47	2026-04-23 12:04:37	0h 03m
57987	OpenCorporates	Update a user for access to aws-bot2 server	2026-04-23 12:01:04	2026-04-24 14:49:53	2h 49m
58010	Trident Honda	VMs Hera and Dokuwiki	2026-04-24 12:21:56	2026-04-24 12:31:03	0h 09m
57964	Trident Honda	WARNING: Cluster: Csync2 on vmsvr2.trident.lan	2026-04-21 11:05:14	2026-04-21 11:13:29	0h 08m
57994	Tangram	[FIRING: 1 for tangram/stage] ThanosCompactHalted in tcl-monitoring	2026-04-23 12:05:58	2026-04-23 12:12:15	0h 06m
58011	Sucden	OLM (svaolmgs201) decommission	2026-04-24 12:32:42	2026-04-30 16:36:55	4h 04m
57988	Troika	Tron Rebuild	2026-04-22 14:50:07	2026-04-22 14:52:28	0h 02m
58000	Tangram	[FIRING: 1 for tangram/prod] KubePersistentVolumeFillingUp in tcl-monitoring	2026-04-23 12:50:25	2026-04-23 13:30:46	0h 40m
57967	Tangram	tangram/prod pods in non ready state	2026-04-20 14:18:59	2026-04-20 14:20:32	0h 02m
58001	Troika	WARNING: Puppet: Checking-in on tron.troika.lan	2026-04-23 15:16:13	2026-04-23 15:24:34	0h 08m
57990	Tangram	Tangram Gitlab upgrade (18.11)	2026-04-23 15:10:47	2026-04-23 15:11:24	0h 01m
58014	AskBio	uv	2026-04-24 15:17:28	2026-04-24 15:28:12	0h 11m
57965	OGT	Spare disk for Rodneys	2026-04-20 11:38:28	2026-04-20 11:42:20	0h 04m
57974	Troika	UNKNOWN: Hardware: IPMI on tron.troika.lan	2026-04-21 11:40:38	2026-04-21 13:02:52	1h 22m
57972	Sucden	Connectivity Issue from IXN and PPS and GS2 to Azure.	2026-04-22 10:04:56	2026-04-22 10:14:34	0h 10m
57971	Sucden	Rebuild HK servers	2026-04-21 09:17:29	2026-04-21 09:23:43	0h 06m
58006	AskBio	Darkmatter ssh oddity	2026-04-23 17:35:14	2026-04-23 17:41:11	0h 06m
57975	OGT	Storage alert: /srv/illumina_data on rodney.internal.ogtip.com	2026-04-21 14:55:20	2026-04-21 14:59:54	0h 05m
58002	Gravytrain	Cancel EC2 support for prod.gt1	2026-04-24 17:56:46	2026-04-28 11:56:15	1d 7h 59m
57991	Geograph	Geograph Gitlab upgrade (18.11)	2026-04-22 15:37:49	2026-04-22 17:14:34	1h 37m

git hash: master (f521b466)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	119.325 msec
System CPU time	7.766 msec
Total CPU time	127.091 msec
Elapsed time	246.024 msec
Context switches	98 voluntary, 211 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-04-24&start=2026-04-20
REMOTE_ADDR	10.42.140.166
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-04-24'
'start'	'2026-04-20'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 4, 24), 'start': datetime.date(2026, 4, 20), 'target': 900, 'title': '15 minute update'}
request	<Request 'http://dashboard.uat.tigr.uk/fifteen_minute_report_drilldown?end=2026-04-24&start=2026-04-20' [GET]>
tickets	[<Ticket(id=4830, rt_number=54100, queue=Incidents, subject=CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=open, client=BD Group, priority=1, created=2025-03-10 19:39:07, last_txn_id=2300570>, <Ticket(id=8358, rt_number=57976, queue=Incidents, subject=WARNING: Mail: Exim Panic Log on nfwgs2.nfw.internal, ticket_status=closed, client=NFW, priority=41, created=2026-04-21 15:43:05, last_txn_id=0>, <Ticket(id=8336, rt_number=57954, queue=Incidents, subject=EFSRV-21761 eFiling high load, ticket_status=closed, client=BD Group, priority=81, created=2026-04-17 21:37:17, last_txn_id=0>, <Ticket(id=8365, rt_number=57983, queue=Requests, subject=Server Decommissions, ticket_status=closed, client=Sucden, priority=41, created=2026-04-22 09:03:15, last_txn_id=0>, <Ticket(id=8379, rt_number=57997, queue=Incidents, subject=rodney1 reboot/stonith problem, ticket_status=closed, client=OGT, priority=51, created=2026-04-23 07:58:43, last_txn_id=0>, <Ticket(id=8364, rt_number=57982, queue=Incidents, subject=globalstar01/02.sucden.co.uk failed services, ticket_status=closed, client=Sucden, priority=41, created=2026-04-22 07:30:55, last_txn_id=0>, <Ticket(id=8350, rt_number=57968, queue=Requests, subject=Email Forwarding, ticket_status=closed, client=NFW, priority=42, created=2026-04-20 17:25:19, last_txn_id=0>, <Ticket(id=8024, rt_number=57611, queue=Requests, subject=crylonlis2024 RHEL renewal , ticket_status=closed, client=Crystal Units, priority=67, created=2026-03-10 09:31:56, last_txn_id=0>, <Ticket(id=8367, rt_number=57985, queue=Requests, subject=BCP questions, ticket_status=closed, client=JISC, priority=62, created=2026-04-22 09:29:35, last_txn_id=0>, <Ticket(id=8380, rt_number=57998, queue=Incidents, subject=aql-svr-zabbix-app.quickline.co.uk backups to mersey problem, ticket_status=closed, client=Quickline, priority=51, created=2026-04-23 08:04:30, last_txn_id=0>, <Ticket(id=8342, rt_number=57960, queue=Incidents, subject=CRITICAL: System Health: Systemd State on tron.troika.lan, ticket_status=closed, client=Troika, priority=21, created=2026-04-20 08:15:45, last_txn_id=0>, <Ticket(id=8341, rt_number=57959, queue=Incidents, subject=rodney1.internal.ogtip.com failed disk, ticket_status=closed, client=OGT, priority=51, created=2026-04-20 08:12:01, last_txn_id=0>, <Ticket(id=8390, rt_number=58008, queue=Incidents, subject=CRITICAL: AWS Site-to-Site VPN: Tunnel2 on dgx1.internal.etherapeutics.co.uk, ticket_status=closed, client=Tangram, priority=51, created=2026-04-24 08:25:20, last_txn_id=0>, <Ticket(id=8381, rt_number=57999, queue=Incidents, subject=AskBio outage, ticket_status=closed, client=AskBio, priority=91, created=2026-04-23 11:16:26, last_txn_id=0>, <Ticket(id=8343, rt_number=57961, queue=Incidents, subject=rc-mss.reigate.ac.uk root volume usage, ticket_status=closed, client=Reigate College, priority=51, created=2026-04-20 08:21:25, last_txn_id=0>, <Ticket(id=8345, rt_number=57963, queue=Incidents, subject=WARNING: Security: Let's Encrypt Certificates on darkmatter.synpromics.com, ticket_status=closed, client=AskBio, priority=61, created=2026-04-20 09:16:54, last_txn_id=0>, <Ticket(id=8374, rt_number=57992, queue=Requests, subject=GITLAB_TOKEN and GITLAB_USERNAME on new RTP server, ticket_status=closed, client=AskBio, priority=41, created=2026-04-22 15:16:12, last_txn_id=0>, <Ticket(id=8391, rt_number=58009, queue=Incidents, subject=WARNING: NRPE Disk: / on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2026-04-24 10:56:16, last_txn_id=0>, <Ticket(id=8359, rt_number=57977, queue=Requests, subject=Tron VM NFS mounts , ticket_status=closed, client=Troika, priority=21, created=2026-04-21 16:05:43, last_txn_id=2486340>, <Ticket(id=8344, rt_number=57962, queue=Incidents, subject=ccolive.cirencester.local storage volume usage /var, ticket_status=closed, client=Cirencester College, priority=52, created=2026-04-20 08:54:16, last_txn_id=0>, <Ticket(id=8375, rt_number=57993, queue=Incidents, subject=[FIRING: 1 for tangram/prod] KubeJobFailed in gitlab, ticket_status=closed, client=Tangram, priority=41, created=2026-04-22 17:12:06, last_txn_id=0>, <Ticket(id=8369, rt_number=57987, queue=Requests, subject=Update a user for access to aws-bot2 server, ticket_status=closed, client=OpenCorporates, priority=41, created=2026-04-22 14:17:46, last_txn_id=0>, <Ticket(id=8392, rt_number=58010, queue=Requests, subject=VMs Hera and Dokuwiki, ticket_status=closed, client=Trident Honda, priority=1, created=2026-04-24 12:05:23, last_txn_id=0>, <Ticket(id=8346, rt_number=57964, queue=Incidents, subject=WARNING: Cluster: Csync2 on vmsvr2.trident.lan, ticket_status=closed, client=Trident Honda, priority=41, created=2026-04-20 09:22:14, last_txn_id=0>, <Ticket(id=8376, rt_number=57994, queue=Incidents, subject=[FIRING: 1 for tangram/stage] ThanosCompactHalted in tcl-monitoring, ticket_status=closed, client=Tangram, priority=41, created=2026-04-22 17:16:39, last_txn_id=0>, <Ticket(id=8393, rt_number=58011, queue=Requests, subject=OLM (svaolmgs201) decommission, ticket_status=closed, client=Sucden, priority=62, created=2026-04-24 12:08:48, last_txn_id=0>, <Ticket(id=8370, rt_number=57988, queue=Requests, subject=Tron Rebuild, ticket_status=closed, client=Troika, priority=41, created=2026-04-22 14:37:59, last_txn_id=0>, <Ticket(id=8382, rt_number=58000, queue=Incidents, subject=[FIRING: 1 for tangram/prod] KubePersistentVolumeFillingUp in tcl-monitoring, ticket_status=closed, client=Tangram, priority=51, created=2026-04-23 12:29:13, last_txn_id=0>, <Ticket(id=8349, rt_number=57967, queue=Incidents, subject=tangram/prod pods in non ready state, ticket_status=closed, client=Tangram, priority=51, created=2026-04-20 14:18:52, last_txn_id=0>, <Ticket(id=8383, rt_number=58001, queue=Incidents, subject=WARNING: Puppet: Checking-in on tron.troika.lan, ticket_status=closed, client=Troika, priority=31, created=2026-04-23 15:11:43, last_txn_id=0>, <Ticket(id=8372, rt_number=57990, queue=Requests, subject=Tangram Gitlab upgrade (18.11), ticket_status=closed, client=Tangram, priority=41, created=2026-04-22 14:56:39, last_txn_id=0>, <Ticket(id=8396, rt_number=58014, queue=Requests, subject=uv, ticket_status=closed, client=AskBio, priority=61, created=2026-04-24 15:02:53, last_txn_id=0>, <Ticket(id=8347, rt_number=57965, queue=Requests, subject=Spare disk for Rodneys, ticket_status=closed, client=OGT, priority=62, created=2026-04-20 11:25:22, last_txn_id=0>, <Ticket(id=8356, rt_number=57974, queue=Incidents, subject=UNKNOWN: Hardware: IPMI on tron.troika.lan, ticket_status=closed, client=Troika, priority=21, created=2026-04-21 11:31:56, last_txn_id=0>, <Ticket(id=8354, rt_number=57972, queue=Incidents, subject=Connectivity Issue from IXN and PPS and GS2 to Azure., ticket_status=closed, client=Sucden, priority=72, created=2026-04-21 10:15:51, last_txn_id=0>, <Ticket(id=8353, rt_number=57971, queue=Requests, subject=Rebuild HK servers, ticket_status=closed, client=Sucden, priority=2, created=2026-04-21 09:17:21, last_txn_id=0>, <Ticket(id=8388, rt_number=58006, queue=Incidents, subject=Darkmatter ssh oddity, ticket_status=closed, client=AskBio, priority=71, created=2026-04-23 17:24:34, last_txn_id=0>, <Ticket(id=8357, rt_number=57975, queue=Incidents, subject=Storage alert: /srv/illumina_data on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2026-04-21 13:08:18, last_txn_id=0>, <Ticket(id=8384, rt_number=58002, queue=Requests, subject=Cancel EC2 support for prod.gt1, ticket_status=closed, client=Gravytrain, priority=44, created=2026-04-23 15:23:36, last_txn_id=0>, <Ticket(id=8373, rt_number=57991, queue=Requests, subject=Geograph Gitlab upgrade (18.11), ticket_status=closed, client=Geograph, priority=41, created=2026-04-22 14:58:34, last_txn_id=0>]

15 minute update

20 Apr - 24 Apr

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

fifteen_minute_update_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions