| RT | Client | Subject | First work started | First post-work reply | Time to reply |
|---|---|---|---|---|---|
| 54100 | BD Group | CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal | 2025-03-10 19:39:35 | None | 4h 20m |
| 57976 | NFW | WARNING: Mail: Exim Panic Log on nfwgs2.nfw.internal | 2026-04-21 15:48:49 | 2026-04-21 15:54:40 | 0h 06m |
| 57744 | Geograph | Geograph Gitlab upgrade (18.10.1) | 2026-03-27 08:16:32 | 2026-03-27 08:17:31 | 0h 01m |
| 57769 | NFW | nfwgs2.nfw.internal samba cleanup script error | 2026-04-01 13:00:40 | 2026-04-01 13:13:30 | 0h 13m |
| 57671 | JISC | Upgrade servers to Debian 13 Trixie | 2026-03-25 12:03:36 | 2026-03-25 12:11:22 | 0h 08m |
| 57954 | BD Group | EFSRV-21761 eFiling high load | 2026-04-20 10:54:30 | 2026-04-20 11:11:57 | 0h 17m |
| 57983 | Sucden | Server Decommissions | 2026-04-22 09:17:24 | None | 1d 4h 43m |
| 57707 | Azura | Azura - Ocado vpn certificates | 2026-03-25 14:35:38 | 2026-03-25 14:44:30 | 0h 09m |
| 57745 | JISC | Access for new employee | 2026-03-31 10:51:59 | 2026-03-31 11:07:22 | 0h 15m |
| 57851 | NFW | nfwgs2.nfw.internal unmerged configuration | 2026-04-08 08:45:19 | 2026-04-08 09:02:10 | 0h 17m |
| 57997 | OGT | rodney1 reboot/stonith problem | 2026-04-23 09:13:55 | 2026-04-23 09:52:11 | 0h 38m |
| 57726 | Ingeus | Ingeus: login to Azure | 2026-03-24 08:42:33 | 2026-03-24 08:44:37 | 0h 02m |
| 57982 | Sucden | globalstar01/02.sucden.co.uk failed services | 2026-04-22 08:43:13 | 2026-04-22 08:55:03 | 0h 12m |
| 57938 | Sucden | CRITICAL: HTTP: Uyuni HTTPS on patrs-gs2-p1l01.sucden.co.uk | 2026-04-16 11:39:45 | 2026-04-16 11:53:25 | 0h 14m |
| 57700 | Sucden | declan and duffman decom | 2026-03-19 13:14:00 | 2026-03-23 15:38:33 | 2h 25m |
| 57783 | Reigate College | CRITICAL: Networking: SSH on rc-mss.reigate.ac.uk | 2026-04-02 10:11:31 | 2026-04-02 10:17:20 | 0h 06m |
| 57782 | Gravytrain | CRITICAL: HTTP: www.bedfordinsuranceforbusiness.co.uk HTTPS on web.prod.bf2.bedfordinsurance.co.uk | 2026-04-02 10:05:06 | 2026-04-02 10:23:11 | 0h 18m |
| 57713 | OGT | rodney1.internal.ogtip.com failed disk | 2026-03-23 11:25:58 | 2026-03-23 12:03:10 | 0h 37m |
| 57723 | OGT | OOM - blaney.internal.ogtip.com | 2026-03-23 17:10:42 | 2026-03-23 17:22:15 | 0h 12m |
| 57735 | Tangram | CRITICAL: AWS Site-to-Site VPN: Tunnel2 on dgx1.internal.etherapeutics.co.uk | 2026-03-24 17:23:38 | 2026-03-24 17:24:30 | 0h 01m |
| 57746 | Trident Honda | VM unifi | 2026-03-26 09:50:32 | 2026-03-26 17:09:40 | 7h 19m |
| 57722 | Sucden | iLO maintenance | 2026-03-24 10:19:35 | 2026-03-24 10:20:40 | 0h 01m |
| 57733 | Tangram | tangram/prod/gitlab eviction/saml errors | 2026-03-25 15:33:57 | 2026-03-26 13:02:03 | 2d 1h 28m |
| 57732 | Troika | Bring up VPN tunnels | 2026-03-24 14:48:24 | None | 9h 12m |
| 57729 | Geograph | geograph/prod haproxy deployments failing | 2026-03-24 16:20:27 | None | 7h 40m |
| 56919 | Ingeus | Remove Ingeus systems from support | 2026-03-26 15:16:50 | 2026-03-26 16:12:12 | 0h 55m |
| 57718 | Trident Honda | smbfs1.trident.lan volume usage /srv | 2026-03-24 13:00:56 | 2026-03-24 13:02:56 | 0h 02m |
| 57740 | Geograph | geograph/prod/gitlab pod status | 2026-03-25 08:18:40 | 2026-03-25 14:39:44 | 6h 21m |
| 57754 | Tangram | tangram/prod ThanosCompactIsDown | 2026-03-27 09:47:40 | 2026-03-27 11:06:09 | 1h 18m |
| 57759 | AskBio | AskBio hosts down | 2026-03-30 13:39:33 | 2026-03-30 14:39:32 | 0h 60m |
| 57941 | AskBio | /var on Talisker at 90% | 2026-04-16 10:01:19 | 2026-04-16 10:09:10 | 0h 08m |
| 57682 | ERF Electrical | Upgrade servers to Debian 13 Trixie | 2026-03-25 12:42:25 | 2026-03-25 12:55:33 | 0h 13m |
| 57715 | Tangram | tangram/prod issues | 2026-03-23 08:48:15 | 2026-03-23 10:13:57 | 1h 26m |
| 57771 | Novadata | purge leonis from everywhere. | 2026-03-31 16:38:23 | None | 7h 22m |
| 57773 | OpenCorporates | [FIRING:1] DatasourceError Tiger Computing (ElastiCache Connections (openc-frontend-003)) | 2026-03-31 10:10:01 | 2026-04-01 10:22:36 | 0h 13m |
| 57779 | TCV | WARNING: NRPE Disk: /var on web4.tcv.org.uk | 2026-04-02 10:37:03 | 2026-04-02 10:38:14 | 0h 01m |
| 57853 | Tangram | Expiring SSL certificate: AWS Client VPN | 2026-04-10 16:36:27 | 2026-04-10 16:43:06 | 0h 07m |
| 57664 | JISC | OpenAthens server patching | 2026-03-26 08:17:58 | 2026-03-26 08:26:47 | 0h 09m |
| 57743 | Tangram | Tangram Gitlab upgrade (18.10.1) | 2026-03-26 08:14:05 | 2026-03-26 08:15:57 | 0h 02m |
| 57719 | Trident Honda | VM migration | 2026-03-23 16:37:26 | 2026-03-25 10:46:44 | 1d 8h 09m |
| 57952 | ITC Compliance | Timings for system | 2026-04-17 14:40:22 | 2026-04-17 14:47:57 | 0h 08m |
| 57919 | Imoves | Investigate PHP-related issues with staging site | 2026-04-13 16:45:29 | 2026-04-14 11:18:51 | 1d 8h 33m |
| 57933 | Sucden | interstar07-10 local firewall check (Star Echo Service) | 2026-04-15 09:54:42 | 2026-04-15 09:59:13 | 0h 05m |
| 57727 | Quickline | Zabbix Upgrade | 2026-03-24 11:36:20 | 2026-03-24 12:55:38 | 1h 19m |
| 57929 | Trident Honda | WARNING: Cluster: Pacemaker CRM on vmsvr1.trident.lan | 2026-04-15 09:05:46 | 2026-04-15 09:07:56 | 0h 02m |
| 57673 | Global Brands | Upgrade servers to Debian 13 Trixie | 2026-03-25 16:02:32 | 2026-03-25 16:05:33 | 0h 03m |
| 57752 | Geograph | Re: CRITICAL: HTTP: Geograph staging HTTPS on staging.geograph.org.uk | 2026-03-27 08:54:54 | 2026-03-27 09:12:32 | 0h 18m |
| 57968 | NFW | Email Forwarding | 2026-04-21 15:55:20 | 2026-04-21 16:10:06 | 0h 15m |
| 57949 | Troika | tricky.troika.lan stuck updates | 2026-04-17 10:07:10 | None | 1d 3h 53m |
| 57951 | Midnight Hax | Fix package double declaration on ws-trixie.midnighthax.com | 2026-04-17 14:26:02 | 2026-04-17 15:11:38 | 0h 46m |
| 57861 | Geograph | Geograph Gitlab upgrade (18.10.3) | 2026-04-09 10:16:11 | 2026-04-09 11:49:13 | 1h 33m |
| 57866 | JISC | WARNING: Cluster: ClusterCheck on ath-lin-prx-l01.int.openathens.net | 2026-04-09 10:57:15 | 2026-04-09 11:00:01 | 0h 03m |
| 57810 | Troika | Independent check: tricky.troika.lan | 2026-04-08 12:56:24 | None | 1d 1h 04m |
| 57870 | Cirencester College | All systems down | 2026-04-10 12:04:30 | 2026-04-10 12:04:41 | 0h 00m |
| 57798 | Koinex | koinexserver.local owncloud/php version | 2026-04-10 10:21:21 | 2026-04-10 10:34:10 | 0h 13m |
| 57751 | Troika | Onboard server to support: tricky.troika.lan | 2026-03-26 13:05:49 | 2026-03-26 16:38:59 | 3h 33m |
| 57883 | Koinex | WARNING: Mail: Queue Length on koinexserver.home | 2026-04-13 08:54:10 | 2026-04-13 09:18:43 | 0h 25m |
| 57750 | Sucden | Relocate interstar03/04 from IXN to GS2 -build out to Ubuntu | 2026-03-27 15:55:31 | 2026-03-27 15:59:38 | 0h 04m |
| 57927 | Trident Honda | smbfs1.trident.lan root storage volume usage | 2026-04-14 11:33:22 | 2026-04-14 11:40:31 | 0h 07m |
| 57864 | Sucden | Interstar01/02 rebuild to ubuntu | 2026-04-13 14:04:56 | 2026-04-13 17:42:43 | 3h 38m |
| 57680 | Trident Honda | Upgrade servers to Debian 13 Trixie | 2026-03-25 15:08:07 | 2026-03-25 15:42:41 | 0h 35m |
| 57867 | ITC Compliance | Urgent - SSL Root Cert | 2026-04-09 14:21:16 | 2026-04-09 14:24:51 | 0h 04m |
| 57611 | Crystal Units | crylonlis2024 RHEL renewal | 2026-04-29 15:04:45 | None | 8h 55m |
| 57755 | Trident Honda | VM topaz | 2026-03-27 15:03:44 | 2026-03-27 15:21:56 | 0h 18m |
| 57930 | Sucden | Storage alert: /srv/uyuni/srv/www on patrs-gs2-p1l01.sucden.co.uk | 2026-04-16 10:55:35 | 2026-04-16 10:56:16 | 0h 01m |
| 57850 | Sucden | apt-show-versions.service failed on interstar05,06 | 2026-04-08 11:47:51 | None | 1d 2h 12m |
| 57862 | Tangram | Tangram Gitlab upgrade (18.10.3) | 2026-04-10 08:02:24 | 2026-04-10 08:36:16 | 0h 34m |
| 57874 | BD Group | Install PHP 8.2 on staging server | 2026-04-10 14:36:17 | None | 9h 24m |
| 57884 | Tangram | CRITICAL: System Health: Systemd State on dgx1.internal.etherapeutics.co.uk | 2026-04-13 10:12:44 | 2026-04-13 10:15:32 | 0h 03m |
| 57858 | Troika | tricky.troika.lan monitoring enhancements | 2026-04-10 12:45:51 | 2026-04-13 12:08:27 | 2d 3h 23m |
| 57921 | Trident Honda | New access key | 2026-04-13 15:48:33 | 2026-04-13 16:09:08 | 0h 21m |
| 57876 | OGT | Storage alert: /srv/department on rodney.internal.ogtip.com | 2026-04-10 15:51:23 | 2026-04-10 15:52:00 | 0h 01m |
| 57786 | Trident Honda | VM hera - /etc/sudoers.d/azure-sudo | 2026-04-02 17:56:21 | 2026-04-02 18:03:45 | 0h 07m |
| 57781 | OGT | basil.internal.ogtip.com volume usage /var | 2026-04-07 11:52:25 | 2026-04-07 11:57:14 | 0h 05m |
| 57716 | OGT | sybil.internal.ogtip.com volume usage /Data | 2026-03-25 17:19:23 | 2026-03-25 17:22:31 | 0h 03m |
| 57774 | Tangram | DGX H100 Maintenance – GPU Replacement | 2026-03-31 12:42:41 | 2026-03-31 12:44:28 | 0h 02m |
| 57770 | TCV | tcv-crm.tcv.org.uk cron php script error | 2026-04-01 15:29:08 | 2026-04-01 16:03:12 | 0h 34m |
| 57772 | Quickline | Zabbix Upgrade (Consultancy) | 2026-03-31 09:39:55 | None | 1d 4h 20m |
| 57629 | Sucden | Upgrade Uyuni | 2026-04-08 15:28:31 | 2026-04-08 16:30:52 | 1h 02m |
| 57877 | AskBio | All systems down | 2026-04-13 09:28:30 | 2026-04-13 10:10:06 | 0h 42m |
| 57855 | Troika | Unable to login to tricky | 2026-04-08 15:12:45 | 2026-04-08 15:26:06 | 0h 13m |
| 57863 | Tangram | [FIRING: 5 for tangram/prod] AWSBackupCopyJobFailedToComplete | 2026-04-09 09:59:15 | 2026-04-09 11:24:14 | 1h 25m |
| 57944 | AskBio | ZFS pool data fragmentation on talisker.synpromics.com | 2026-04-16 10:22:56 | 2026-04-17 10:02:57 | 2d 3h 40m |
| 57717 | AskBio | edb-iona.askbio.com HTTP status for prompt-softdev.askbio.com | 2026-03-24 15:49:45 | 2026-03-26 11:23:30 | 1d 9h 34m |
| 57937 | Quickline | Disk critically full on aql-svr-zabbix-db | 2026-04-09 11:21:17 | 2026-04-15 07:45:51 | 2d 0h 25m |
| 57925 | AskBio | New installs | 2026-04-17 11:38:49 | 2026-04-17 12:05:11 | 0h 26m |
| 57762 | Reigate College | rc-mss.reigate.ac.uk disk volume usage | 2026-04-02 10:34:16 | 2026-04-02 10:36:56 | 0h 03m |
| 57985 | JISC | BCP questions | 2026-04-22 11:39:10 | 2026-04-22 13:41:43 | 2h 03m |
| 57936 | Crystal Units | FW: Shapes drawing with spacer cutting size | 2026-04-15 10:51:07 | 2026-04-15 11:03:48 | 0h 13m |
| 57998 | Quickline | aql-svr-zabbix-app.quickline.co.uk backups to mersey problem | 2026-04-23 10:16:12 | None | 1d 3h 44m |
| 57720 | Azura | UNKNOWN: Hardware: Dell OpenManage on ocado2.opentrk.com | 2026-03-23 14:48:29 | 2026-03-27 16:21:22 | 1h 33m |
| 57879 | Quickline | Zabbix database partition error; please verify and fix as needed (workaround currently in place) | 2026-04-14 13:08:18 | 2026-04-14 14:55:43 | 1h 47m |
| 57714 | Gravytrain | web.prod.bf2.bedfordinsurance.co.uk HTTP/HTTPS timeout for www.bedfordinsuranceforbusiness.co.uk | 2026-03-23 10:31:52 | 2026-03-23 11:10:36 | 0h 39m |
| 57960 | Troika | CRITICAL: System Health: Systemd State on tron.troika.lan | 2026-04-20 11:22:46 | 2026-04-20 12:13:48 | 0h 51m |
| 57959 | OGT | rodney1.internal.ogtip.com failed disk | 2026-04-20 10:54:09 | 2026-04-20 11:09:44 | 0h 16m |
| 58008 | Tangram | CRITICAL: AWS Site-to-Site VPN: Tunnel2 on dgx1.internal.etherapeutics.co.uk | 2026-04-24 09:21:15 | 2026-04-24 09:46:12 | 0h 25m |
| 57999 | AskBio | AskBio outage | 2026-04-23 11:26:33 | 2026-04-23 11:26:38 | 0h 00m |
| 57961 | Reigate College | rc-mss.reigate.ac.uk root volume usage | 2026-04-20 12:48:07 | 2026-04-20 13:02:26 | 0h 14m |
| 57672 | Cirencester College | Upgrade servers to Debian 13 Trixie | 2026-03-25 15:47:14 | 2026-03-25 15:50:27 | 0h 03m |
| 57963 | AskBio | WARNING: Security: Let's Encrypt Certificates on darkmatter.synpromics.com | 2026-04-20 10:07:05 | 2026-04-20 10:23:57 | 0h 17m |
| 57992 | AskBio | GITLAB_TOKEN and GITLAB_USERNAME on new RTP server | 2026-04-23 14:57:02 | 2026-04-23 15:10:35 | 0h 14m |
| 58009 | AskBio | WARNING: NRPE Disk: / on edb-lab-skye.askbio.com | 2026-04-24 12:35:45 | 2026-04-24 14:52:27 | 2h 17m |
| 57977 | Troika | Tron VM NFS mounts | 2026-04-21 16:20:53 | 2026-04-21 16:26:57 | 0h 06m |
| 57962 | Cirencester College | ccolive.cirencester.local storage volume usage /var | 2026-04-20 13:10:33 | 2026-04-20 13:34:13 | 0h 24m |
| 57932 | Sucden | Readdress globabstr01 and 02 | 2026-04-16 11:24:08 | 2026-04-16 11:28:52 | 0h 05m |
| 57852 | Sucden | Server Decommission & replacements | 2026-04-08 10:56:39 | 2026-04-08 11:38:25 | 0h 42m |
| 57993 | Tangram | [FIRING: 1 for tangram/prod] KubeJobFailed in gitlab | 2026-04-23 12:01:47 | 2026-04-23 12:04:37 | 0h 03m |
| 57987 | OpenCorporates | Update a user for access to aws-bot2 server | 2026-04-23 12:01:04 | 2026-04-24 14:49:53 | 2h 49m |
| 58010 | Trident Honda | VMs Hera and Dokuwiki | 2026-04-24 12:21:56 | 2026-04-24 12:31:03 | 0h 09m |
| 57964 | Trident Honda | WARNING: Cluster: Csync2 on vmsvr2.trident.lan | 2026-04-21 11:05:14 | 2026-04-21 11:13:29 | 0h 08m |
| 57784 | AskBio | Configure RTP server for support and functionality | 2026-04-10 16:59:03 | 2026-04-13 11:14:18 | 1d 8h 15m |
| 57994 | Tangram | [FIRING: 1 for tangram/stage] ThanosCompactHalted in tcl-monitoring | 2026-04-23 12:05:58 | 2026-04-23 12:12:15 | 0h 06m |
| 58011 | Sucden | OLM (svaolmgs201) decommission | 2026-04-24 12:32:42 | 2026-04-30 16:36:55 | 4h 04m |
| 57988 | Troika | Tron Rebuild | 2026-04-22 14:50:07 | 2026-04-22 14:52:28 | 0h 02m |
| 58000 | Tangram | [FIRING: 1 for tangram/prod] KubePersistentVolumeFillingUp in tcl-monitoring | 2026-04-23 12:50:25 | 2026-04-23 13:30:46 | 0h 40m |
| 57967 | Tangram | tangram/prod pods in non ready state | 2026-04-20 14:18:59 | 2026-04-20 14:20:32 | 0h 02m |
| 58001 | Troika | WARNING: Puppet: Checking-in on tron.troika.lan | 2026-04-23 15:16:13 | 2026-04-23 15:24:34 | 0h 08m |
| 57990 | Tangram | Tangram Gitlab upgrade (18.11) | 2026-04-23 15:10:47 | 2026-04-23 15:11:24 | 0h 01m |
| 58014 | AskBio | uv | 2026-04-24 15:17:28 | 2026-04-24 15:28:12 | 0h 11m |
| 57965 | OGT | Spare disk for Rodneys | 2026-04-20 11:38:28 | 2026-04-20 11:42:20 | 0h 04m |
| 57974 | Troika | UNKNOWN: Hardware: IPMI on tron.troika.lan | 2026-04-21 11:40:38 | 2026-04-21 13:02:52 | 1h 22m |
| 57972 | Sucden | Connectivity Issue from IXN and PPS and GS2 to Azure. | 2026-04-22 10:04:56 | 2026-04-22 10:14:34 | 0h 10m |
| 57971 | Sucden | Rebuild HK servers | 2026-04-21 09:17:29 | 2026-04-21 09:23:43 | 0h 06m |
| 58006 | AskBio | Darkmatter ssh oddity | 2026-04-23 17:35:14 | 2026-04-23 17:41:11 | 0h 06m |
| 57975 | OGT | Storage alert: /srv/illumina_data on rodney.internal.ogtip.com | 2026-04-21 14:55:20 | 2026-04-21 14:59:54 | 0h 05m |
| 58002 | Gravytrain | Cancel EC2 support for prod.gt1 | 2026-04-24 17:56:46 | 2026-04-28 11:56:15 | 1d 7h 59m |
| 57991 | Geograph | Geograph Gitlab upgrade (18.11) | 2026-04-22 15:37:49 | 2026-04-22 17:14:34 | 1h 37m |
| 57763 | Sucden | interstar05-10.sucden.co.uk IPMI errors | 2026-03-30 14:51:22 | 2026-03-30 15:11:48 | 0h 20m |
| 57679 | Rotastat | Upgrade server to Debian 13 Trixie | 2026-03-30 12:23:24 | 2026-03-30 12:49:12 | 0h 26m |
git hash: master (6c029d07)