| RT | Client | Subject | First work started | First post-work reply | Time to reply |
|---|---|---|---|---|---|
| 54100 | BD Group | CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal | 2025-03-10 19:39:35 | None | 4h 20m |
| 57640 | Trident Honda | vmsvr2.trident.lan storage volume usage /var | 2026-03-16 10:51:47 | None | 1d 3h 08m |
| 57703 | OGT | Storage alert: /srv/ngs on rodney.internal.ogtip.com | 2026-03-19 12:22:38 | 2026-03-19 12:31:44 | 0h 09m |
| 57638 | DLS Plastics | DLS Medical site down | 2026-03-13 08:49:36 | 2026-03-13 10:15:30 | 1h 26m |
| 57639 | Tangram | Gitlab and lost emails | 2026-03-17 10:34:31 | 2026-03-17 10:51:55 | 0h 17m |
| 57744 | Geograph | Geograph Gitlab upgrade (18.10.1) | 2026-03-27 08:16:32 | 2026-03-27 08:17:31 | 0h 01m |
| 57527 | Troika | QNAP/Firewall health-checks | 2026-03-06 09:54:37 | 2026-03-06 10:41:51 | 0h 47m |
| 57482 | Globecast | DNS updates | 2026-03-05 11:05:48 | 2026-03-05 11:22:23 | 0h 17m |
| 57769 | NFW | nfwgs2.nfw.internal samba cleanup script error | 2026-04-01 13:00:40 | 2026-04-01 13:13:30 | 0h 13m |
| 57671 | JISC | Upgrade servers to Debian 13 Trixie | 2026-03-25 12:03:36 | 2026-03-25 12:11:22 | 0h 08m |
| 57567 | Sucden | Oracle Linux Patching - 60 day cycle | 2026-03-09 17:09:34 | 2026-03-10 14:45:52 | 2d 1h 36m |
| 57467 | OGT | manuel.internal.ogtip.com restic scheduling | 2026-03-03 12:05:31 | 2026-03-03 12:40:16 | 0h 35m |
| 57531 | Gravytrain | web.prod.bf2.bedfordinsurance.co.uk Multiple HTTP/HTTPS timeouts | 2026-03-02 11:57:03 | 2026-03-02 12:02:49 | 0h 06m |
| 57707 | Azura | Azura - Ocado vpn certificates | 2026-03-25 14:35:38 | 2026-03-25 14:44:30 | 0h 09m |
| 56410 | Sucden | interstar07-10 | 2026-03-02 10:24:43 | 2026-03-02 10:30:10 | 0h 05m |
| 57533 | Tangram | Gitlab persistent volume filling up | 2026-03-02 13:31:46 | 2026-03-02 16:19:50 | 2h 48m |
| 57476 | ATA Group | Spike on data usage | 2026-03-02 11:43:04 | None | 1d 2h 17m |
| 56752 | OpenCorporates | OC - Quote to remove all hardware from Sysgroup | 2025-12-11 11:47:05 | None | 1d 2h 13m |
| 57536 | OpenCorporates | CRITICAL: Networking: SSH on vm-host31.opencorporates.internal | 2026-03-02 16:43:41 | None | 7h 16m |
| 57524 | Top To Toe | gait-prod.toptotoe.com expired crl | 2026-03-03 10:11:50 | 2026-03-03 10:42:18 | 0h 30m |
| 57535 | Novadata | RE: Resolved: NovaData expiring VPN certs | 2026-03-03 11:41:48 | 2026-03-03 11:48:59 | 0h 07m |
| 57745 | JISC | Access for new employee | 2026-03-31 10:51:59 | 2026-03-31 11:07:22 | 0h 15m |
| 57532 | AskBio | Skye, Talisker, DarkMatter & Macleod outage | 2026-03-02 17:40:33 | 2026-03-02 17:55:31 | 0h 15m |
| 57615 | AskBio | Network Outage 5-6pm today | 2026-03-10 11:32:36 | 2026-03-10 11:32:58 | 0h 00m |
| 57641 | BD Group | Storage alert: / on ef-v5-* | 2026-03-13 16:17:26 | 2026-03-13 16:26:55 | 0h 09m |
| 57710 | AskBio | CRITICAL: Networking: ping4 on macleod.synpromics.com | 2026-03-21 00:40:31 | 2026-03-21 00:48:06 | 0h 08m |
| 57667 | Rotastat | gallus.rotastat.com heavy load/timeouts | 2026-03-17 11:27:03 | 2026-03-17 11:29:05 | 0h 02m |
| 57726 | Ingeus | Ingeus: login to Azure | 2026-03-24 08:42:33 | 2026-03-24 08:44:37 | 0h 02m |
| 57627 | Geograph | Geograph Gitlab upgrade (18.9.2) | 2026-03-12 08:19:33 | 2026-03-12 08:34:18 | 0h 15m |
| 57691 | Top To Toe | CRITICAL: HTTP: staging.toptotoe-gait.com on gait-prod.toptotoe.com | 2026-03-18 11:47:38 | 2026-03-18 11:50:31 | 0h 03m |
| 57693 | Rotastat | CRITICAL: System Health: Systemd State on gallus.rotastat.com | 2026-03-18 12:47:47 | 2026-03-18 13:09:34 | 0h 22m |
| 57665 | Azura | ford1/2 SSL/TLS certificate expiry (customgeophev.com) | 2026-03-19 14:28:12 | 2026-03-19 14:29:43 | 0h 02m |
| 57561 | BD Group | CRITICAL: HTTP: www.1stformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal | 2026-03-07 02:40:30 | 2026-03-07 02:47:11 | 0h 07m |
| 57700 | Sucden | declan and duffman decom | 2026-03-19 13:14:00 | 2026-03-23 15:38:33 | 2h 25m |
| 57526 | Troika | New client onboarding (Pre-Contract Checks): Troika | 2026-03-04 16:47:11 | 2026-03-05 11:36:54 | 1d 8h 50m |
| 57569 | Geograph | [FIRING: 1 for geograph/prod] NodeFilesystemSpaceFillingUp in tcl-monitoring | 2026-03-09 14:20:48 | 2026-03-09 16:35:46 | 2h 15m |
| 57618 | Tangram | CRITICAL: System Health: Systemd State on dgx1.internal.etherapeutics.co.uk | 2026-03-10 17:36:40 | 2026-03-10 17:38:05 | 0h 01m |
| 57658 | Sucden | patrs-gs2-p1l01.sucden.co.uk configuration failure | 2026-03-16 16:07:26 | 2026-03-16 16:19:07 | 0h 12m |
| 57451 | Advensys | Arpino Warehouse Site Visit | 2026-03-02 20:12:27 | 2026-03-03 11:05:11 | 1d 4h 53m |
| 57654 | Tangram | tangram/prod backup job failure | 2026-03-17 09:24:47 | 2026-03-17 09:58:13 | 0h 33m |
| 57646 | OGT | rodney.internal.ogtip.com volume usage /srv/illumina_data | 2026-03-17 09:52:52 | 2026-03-17 10:15:53 | 0h 23m |
| 57628 | Tangram | Tangram Gitlab upgrade (18.9.2) | 2026-03-12 08:01:14 | 2026-03-12 08:33:42 | 0h 32m |
| 57623 | Tangram | AWS Backup copy jobs failed | 2026-03-11 15:32:25 | 2026-03-11 16:04:07 | 0h 32m |
| 57632 | Sucden | duffman.sucden.co.uk mount missing /data/dl/releases | 2026-03-12 10:39:25 | 2026-03-12 10:49:53 | 0h 10m |
| 57152 | Tangram | Important kubernetes change - tangram | 2026-03-02 11:01:36 | 2026-03-02 11:05:02 | 0h 03m |
| 57151 | Sysdoc | Important kubernetes change - sysdoc | 2026-03-18 14:25:56 | None | 9h 34m |
| 57688 | Reigate College | rc-mss.reigate.ac.uk /mnt/network/SharedArea/Staff not mounted | 2026-03-18 08:09:02 | 2026-03-18 08:25:08 | 0h 16m |
| 57783 | Reigate College | CRITICAL: Networking: SSH on rc-mss.reigate.ac.uk | 2026-04-02 10:11:31 | 2026-04-02 10:17:20 | 0h 06m |
| 57782 | Gravytrain | CRITICAL: HTTP: www.bedfordinsuranceforbusiness.co.uk HTTPS on web.prod.bf2.bedfordinsurance.co.uk | 2026-04-02 10:05:06 | 2026-04-02 10:23:11 | 0h 18m |
| 57713 | OGT | rodney1.internal.ogtip.com failed disk | 2026-03-23 11:25:58 | 2026-03-23 12:03:10 | 0h 37m |
| 57723 | OGT | OOM - blaney.internal.ogtip.com | 2026-03-23 17:10:42 | 2026-03-23 17:22:15 | 0h 12m |
| 57573 | DLS Plastics | Setup Lets Encrypt for DLS Zimbra servers (consultancy) | 2026-03-09 14:38:36 | None | 9h 21m |
| 57685 | Koinex | Upgrade server to Debian 13 Trixie | 2026-03-19 09:44:54 | 2026-03-19 10:03:49 | 0h 19m |
| 57735 | Tangram | CRITICAL: AWS Site-to-Site VPN: Tunnel2 on dgx1.internal.etherapeutics.co.uk | 2026-03-24 17:23:38 | 2026-03-24 17:24:30 | 0h 01m |
| 57746 | Trident Honda | VM unifi | 2026-03-26 09:50:32 | 2026-03-26 17:09:40 | 7h 19m |
| 57694 | Tangram | GItLab error "The source branch X does not exist." | 2026-03-18 16:09:14 | 2026-03-18 16:23:13 | 0h 14m |
| 57722 | Sucden | iLO maintenance | 2026-03-24 10:19:35 | 2026-03-24 10:20:40 | 0h 01m |
| 57733 | Tangram | tangram/prod/gitlab eviction/saml errors | 2026-03-25 15:33:57 | 2026-03-26 13:02:03 | 2d 1h 28m |
| 57534 | Sucden | Server usage/performance statistics after move of all STAR services to Interstar07-10 | 2026-03-02 15:51:09 | 2026-03-02 16:02:14 | 0h 11m |
| 57609 | Gravytrain | CRITICAL: System Health: Systemd State on app.prod.qs1.grvytrn.co.uk | 2026-03-10 10:17:09 | 2026-03-10 10:23:31 | 0h 06m |
| 57624 | Gravytrain | CRITICAL: System Health: Systemd State on app.prod.qs1.grvytrn.co.uk | 2026-03-11 13:42:08 | 2026-03-11 14:06:18 | 0h 24m |
| 57659 | Sucden | VMs don't auto-unlock LUKS at boot | 2026-03-16 16:11:00 | 2026-03-16 21:28:21 | 5h 17m |
| 57732 | Troika | Bring up VPN tunnels | 2026-03-24 14:48:24 | None | 9h 12m |
| 57729 | Geograph | geograph/prod haproxy deployments failing | 2026-03-24 16:20:27 | None | 7h 40m |
| 57684 | Imoves | Upgrade servers to Debian 13 Trixie | 2026-03-18 09:55:10 | 2026-03-18 10:12:47 | 0h 18m |
| 57542 | Azura | Azura systems updates failing | 2026-03-03 14:45:53 | 2026-03-03 16:23:23 | 1h 38m |
| 57553 | OGT | docker on mickey | 2026-03-05 10:29:46 | 2026-03-05 10:35:08 | 0h 05m |
| 57689 | Midnight Hax | CRITICAL: Environment: APC UPS Status on woodlands.midnighthax.com | 2026-03-18 08:41:06 | 2026-03-18 08:44:44 | 0h 04m |
| 56919 | Ingeus | Remove Ingeus systems from support | 2026-03-26 15:16:50 | 2026-03-26 16:12:12 | 0h 55m |
| 57718 | Trident Honda | smbfs1.trident.lan volume usage /srv | 2026-03-24 13:00:56 | 2026-03-24 13:02:56 | 0h 02m |
| 57740 | Geograph | geograph/prod/gitlab pod status | 2026-03-25 08:18:40 | 2026-03-25 14:39:44 | 6h 21m |
| 57754 | Tangram | tangram/prod ThanosCompactIsDown | 2026-03-27 09:47:40 | 2026-03-27 11:06:09 | 1h 18m |
| 57759 | AskBio | AskBio hosts down | 2026-03-30 13:39:33 | 2026-03-30 14:39:32 | 0h 60m |
| 57568 | Ingeus | [FIRING: 1 for ingeus/iw-prd-aks] KubeNodeUnschedulable in tcl-monitoring | 2026-03-09 16:16:43 | 2026-03-09 17:08:23 | 0h 52m |
| 57647 | OGT | granddad/damien winbind failure | 2026-03-16 09:29:37 | 2026-03-16 11:26:41 | 1h 57m |
| 57651 | Ingeus | ingeus/iw/prd-aks/tcl-monitoring loki failing | 2026-03-16 12:20:12 | 2026-03-16 12:37:15 | 0h 17m |
| 57682 | ERF Electrical | Upgrade servers to Debian 13 Trixie | 2026-03-25 12:42:25 | 2026-03-25 12:55:33 | 0h 13m |
| 57669 | Quickline | RADIUS | 2026-03-17 13:03:35 | 2026-03-17 15:16:29 | 2h 13m |
| 57715 | Tangram | tangram/prod issues | 2026-03-23 08:48:15 | 2026-03-23 10:13:57 | 1h 26m |
| 57546 | BD Group | CRITICAL: HTTP: www.1stformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal | 2026-03-04 08:25:32 | 2026-03-05 15:29:49 | 7h 04m |
| 57457 | Geograph | Loki Slow and unreliable | 2026-03-03 12:33:35 | 2026-03-03 12:49:29 | 0h 16m |
| 57438 | BD Group | Amend eFiling apache logging config | 2026-03-03 15:53:12 | 2026-03-03 17:12:43 | 1h 20m |
| 57555 | Cirencester College | Suspending Active Monitoring - March 30th | 2026-03-05 13:52:07 | 2026-03-05 13:55:47 | 0h 04m |
| 57621 | OpenCorporates | Help needed with us_dc_companies_fetcher deploy on aws-bot2 | 2026-03-11 10:00:59 | 2026-03-11 10:05:32 | 0h 05m |
| 57771 | Novadata | purge leonis from everywhere. | 2026-03-31 16:38:23 | None | 7h 22m |
| 57545 | Sucden | Rebuild interstar05/06 | 2026-03-11 14:21:41 | 2026-03-11 14:45:10 | 0h 23m |
| 57630 | Sucden | DOWN: interstar05.sucden.co.uk | 2026-03-12 10:30:21 | None | 1d 3h 30m |
| 57773 | OpenCorporates | [FIRING:1] DatasourceError Tiger Computing (ElastiCache Connections (openc-frontend-003)) | 2026-03-31 10:10:01 | 2026-04-01 10:22:36 | 0h 13m |
| 57779 | TCV | WARNING: NRPE Disk: /var on web4.tcv.org.uk | 2026-04-02 10:37:03 | 2026-04-02 10:38:14 | 0h 01m |
| 57150 | Ingeus | Important kubernetes change - ingeus | 2026-03-18 12:19:49 | None | 1d 1h 40m |
| 57664 | JISC | OpenAthens server patching | 2026-03-26 08:17:58 | 2026-03-26 08:26:47 | 0h 09m |
| 57743 | Tangram | Tangram Gitlab upgrade (18.10.1) | 2026-03-26 08:14:05 | 2026-03-26 08:15:57 | 0h 02m |
| 57719 | Trident Honda | VM migration | 2026-03-23 16:37:26 | 2026-03-25 10:46:44 | 1d 8h 09m |
| 57614 | Globecast | CRITICAL: Disk: multipath on gcukscheddb02.globecastne.com | 2026-03-10 11:08:21 | 2026-03-10 11:21:53 | 0h 14m |
| 57610 | Tangram | [FIRING: 1 for tangram/prod] KubePodCrashLooping in gitlab | 2026-03-10 10:23:48 | 2026-03-10 14:32:21 | 4h 09m |
| 57566 | Tangram | [FIRING: 1 for tangram/stage] ThanosCompactIsDown | 2026-03-10 10:22:04 | 2026-03-10 11:47:37 | 1h 26m |
| 57633 | Geograph | geograph/prod/tcl-monitoring loki failing | 2026-03-12 09:05:28 | 2026-03-16 11:40:54 | 2h 35m |
| 57528 | Sucden | interstar10 - ssh | 2026-03-02 14:47:30 | 2026-03-02 15:14:51 | 0h 27m |
| 57727 | Quickline | Zabbix Upgrade | 2026-03-24 11:36:20 | 2026-03-24 12:55:38 | 1h 19m |
| 57673 | Global Brands | Upgrade servers to Debian 13 Trixie | 2026-03-25 16:02:32 | 2026-03-25 16:05:33 | 0h 03m |
| 57752 | Geograph | Re: CRITICAL: HTTP: Geograph staging HTTPS on staging.geograph.org.uk | 2026-03-27 08:54:54 | 2026-03-27 09:12:32 | 0h 18m |
| 57751 | Troika | Onboard server to support: tricky.troika.lan | 2026-03-26 13:05:49 | 2026-03-26 16:38:59 | 3h 33m |
| 57750 | Sucden | Relocate interstar03/04 from IXN to GS2 -build out to Ubuntu | 2026-03-27 15:55:31 | 2026-03-27 15:59:38 | 0h 04m |
| 57697 | Azura | ocado1/2.opentrk.com storage volume usage /usr | 2026-03-19 10:41:15 | 2026-03-19 10:42:31 | 0h 01m |
| 57680 | Trident Honda | Upgrade servers to Debian 13 Trixie | 2026-03-25 15:08:07 | 2026-03-25 15:42:41 | 0h 35m |
| 57695 | Midnight Hax | fw.midnighthax.com configure graceful shutdown on power outage. | 2026-03-19 15:32:40 | 2026-03-19 15:56:35 | 0h 24m |
| 57558 | Tangram | Confirmation of Global Admin Access Requirement | 2026-03-12 17:40:18 | 2026-03-12 17:41:34 | 0h 01m |
| 57611 | Crystal Units | crylonlis2024 RHEL renewal | 2026-04-29 15:04:45 | None | 8h 55m |
| 57755 | Trident Honda | VM topaz | 2026-03-27 15:03:44 | 2026-03-27 15:21:56 | 0h 18m |
| 57786 | Trident Honda | VM hera - /etc/sudoers.d/azure-sudo | 2026-04-02 17:56:21 | 2026-04-02 18:03:45 | 0h 07m |
| 57683 | Entrepreneurs Circle | Upgrade server to Debian 13 Trixie | 2026-03-18 09:11:17 | 2026-03-18 09:14:26 | 0h 03m |
| 57716 | OGT | sybil.internal.ogtip.com volume usage /Data | 2026-03-25 17:19:23 | 2026-03-25 17:22:31 | 0h 03m |
| 57774 | Tangram | DGX H100 Maintenance – GPU Replacement | 2026-03-31 12:42:41 | 2026-03-31 12:44:28 | 0h 02m |
| 57770 | TCV | tcv-crm.tcv.org.uk cron php script error | 2026-04-01 15:29:08 | 2026-04-01 16:03:12 | 0h 34m |
| 57706 | Tangram | Tangram/prod/data-management logical backup failure | 2026-03-20 10:53:44 | 2026-03-20 11:16:06 | 0h 22m |
| 57772 | Quickline | Zabbix Upgrade (Consultancy) | 2026-03-31 09:39:55 | None | 1d 4h 20m |
| 57543 | Quickline | WARNING: HTTP: Zabbix HTTPS Cert on aql-svr-zabbix-app.quickline.co.uk | 2026-03-03 10:58:46 | 2026-03-03 13:24:52 | 2h 26m |
| 57529 | Rotastat | gallus.rotastat.com SSL/TLS certificate expiry | 2026-03-04 08:38:43 | 2026-03-04 09:45:42 | 1h 07m |
| 57717 | AskBio | edb-iona.askbio.com HTTP status for prompt-softdev.askbio.com | 2026-03-24 15:49:45 | 2026-03-26 11:23:30 | 1d 9h 34m |
| 57650 | Sucden | CrackArmor: Multiple vulnerabilities in AppArmor | 2026-03-16 10:39:14 | 2026-03-16 10:42:39 | 0h 03m |
| 57762 | Reigate College | rc-mss.reigate.ac.uk disk volume usage | 2026-04-02 10:34:16 | 2026-04-02 10:36:56 | 0h 03m |
| 57720 | Azura | UNKNOWN: Hardware: Dell OpenManage on ocado2.opentrk.com | 2026-03-23 14:48:29 | 2026-03-27 16:21:22 | 1h 33m |
| 57714 | Gravytrain | web.prod.bf2.bedfordinsurance.co.uk HTTP/HTTPS timeout for www.bedfordinsuranceforbusiness.co.uk | 2026-03-23 10:31:52 | 2026-03-23 11:10:36 | 0h 39m |
| 57672 | Cirencester College | Upgrade servers to Debian 13 Trixie | 2026-03-25 15:47:14 | 2026-03-25 15:50:27 | 0h 03m |
| 57674 | Crystal Units | Upgrade servers to Debian 13 Trixie | 2026-03-18 10:14:54 | 2026-03-18 10:35:14 | 0h 20m |
| 57551 | Sucden | Market Volatility causing re-requests and packet drops. | 2026-03-04 17:31:27 | 2026-03-05 11:38:54 | 1d 8h 07m |
| 57675 | AskBio | Upgrade servers to Debian 13 Trixie | 2026-03-19 10:10:06 | 2026-03-19 10:41:08 | 0h 31m |
| 57763 | Sucden | interstar05-10.sucden.co.uk IPMI errors | 2026-03-30 14:51:22 | 2026-03-30 15:11:48 | 0h 20m |
| 57681 | TCV | Upgrade servers to Debian 13 Trixie | 2026-03-18 10:49:27 | 2026-03-18 11:09:48 | 0h 20m |
| 57678 | Top To Toe | Upgrade server to Debian 13 Trixie | 2026-03-19 09:15:21 | 2026-03-19 09:36:41 | 0h 21m |
| 57679 | Rotastat | Upgrade server to Debian 13 Trixie | 2026-03-30 12:23:24 | 2026-03-30 12:49:12 | 0h 26m |
| 57677 | BD Group | Upgrade servers to Debian 13 Trixie | EFSRV-21666 | 2026-03-20 09:23:18 | 2026-03-20 09:29:26 | 0h 06m |
git hash: master (6c029d07)