15 minute update

02 Mar - 03 Apr

RT	Client	Subject	First work started	First post-work reply	Time to reply
54100	BD Group	CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal	2025-03-10 19:39:35	None	4h 20m
57695	Midnight Hax	fw.midnighthax.com configure graceful shutdown on power outage.	2026-03-19 15:32:40	2026-03-19 15:56:35	0h 24m
57640	Trident Honda	vmsvr2.trident.lan storage volume usage /var	2026-03-16 10:51:47	None	1d 3h 08m
57703	OGT	Storage alert: /srv/ngs on rodney.internal.ogtip.com	2026-03-19 12:22:38	2026-03-19 12:31:44	0h 09m
57638	DLS Plastics	DLS Medical site down	2026-03-13 08:49:36	2026-03-13 10:15:30	1h 26m
56447	Troika	Troika Support	2026-03-02 10:48:58	2026-03-02 10:58:13	0h 09m
57639	Tangram	Gitlab and lost emails	2026-03-17 10:34:31	2026-03-17 10:51:55	0h 17m
57527	Troika	QNAP/Firewall health-checks	2026-03-06 09:54:37	2026-03-06 10:41:51	0h 47m
57152	Tangram	Important kubernetes change - tangram	2026-03-02 11:01:36	2026-03-02 11:05:02	0h 03m
57482	Globecast	DNS updates	2026-03-05 11:05:48	2026-03-05 11:22:23	0h 17m
57558	Tangram	Confirmation of Global Admin Access Requirement	2026-03-12 17:40:18	2026-03-12 17:41:34	0h 01m
57650	Sucden	CrackArmor: Multiple vulnerabilities in AppArmor	2026-03-16 10:39:14	2026-03-16 10:42:39	0h 03m
57678	Top To Toe	Upgrade server to Debian 13 Trixie	2026-03-19 09:15:21	2026-03-19 09:36:41	0h 21m
57467	OGT	manuel.internal.ogtip.com restic scheduling	2026-03-03 12:05:31	2026-03-03 12:40:16	0h 35m
57531	Gravytrain	web.prod.bf2.bedfordinsurance.co.uk Multiple HTTP/HTTPS timeouts	2026-03-02 11:57:03	2026-03-02 12:02:49	0h 06m
57529	Rotastat	gallus.rotastat.com SSL/TLS certificate expiry	2026-03-04 08:38:43	2026-03-04 09:45:42	1h 07m
56410	Sucden	interstar07-10	2026-03-02 10:24:43	2026-03-02 10:30:10	0h 05m
57533	Tangram	Gitlab persistent volume filling up	2026-03-02 13:31:46	2026-03-02 16:19:50	2h 48m
57476	ATA Group	Spike on data usage	2026-03-02 11:43:04	None	1d 2h 17m
56752	OpenCorporates	OC - Quote to remove all hardware from Sysgroup	2025-12-11 11:47:05	None	1d 2h 13m
57536	OpenCorporates	CRITICAL: Networking: SSH on vm-host31.opencorporates.internal	2026-03-02 16:43:41	None	7h 16m
57524	Top To Toe	gait-prod.toptotoe.com expired crl	2026-03-03 10:11:50	2026-03-03 10:42:18	0h 30m
57535	Novadata	RE: Resolved: NovaData expiring VPN certs	2026-03-03 11:41:48	2026-03-03 11:48:59	0h 07m
57532	AskBio	Skye, Talisker, DarkMatter & Macleod outage	2026-03-02 17:40:33	2026-03-02 17:55:31	0h 15m
57615	AskBio	Network Outage 5-6pm today	2026-03-10 11:32:36	2026-03-10 11:32:58	0h 00m
57561	BD Group	CRITICAL: HTTP: www.1stformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal	2026-03-07 02:40:30	2026-03-07 02:47:11	0h 07m
57658	Sucden	patrs-gs2-p1l01.sucden.co.uk configuration failure	2026-03-16 16:07:26	2026-03-16 16:19:07	0h 12m
57700	Sucden	declan and duffman decom	2026-03-19 13:14:00	None	1d 0h 46m
57627	Geograph	Geograph Gitlab upgrade (18.9.2)	2026-03-12 08:19:33	2026-03-12 08:34:18	0h 15m
57665	Azura	ford1/2 SSL/TLS certificate expiry (customgeophev.com)	2026-03-19 14:28:12	2026-03-19 14:29:43	0h 02m
57684	Imoves	Upgrade servers to Debian 13 Trixie	2026-03-18 09:55:10	2026-03-18 10:12:47	0h 18m
57675	AskBio	Upgrade servers to Debian 13 Trixie	2026-03-19 10:10:06	2026-03-19 10:41:08	0h 31m
57667	Rotastat	gallus.rotastat.com heavy load/timeouts	2026-03-17 11:27:03	2026-03-17 11:29:05	0h 02m
57567	Sucden	Oracle Linux Patching - 60 day cycle	2026-03-09 17:09:34	2026-03-10 14:45:52	2d 1h 36m
57653	Azura	Configure Fivetran access to Ocado* servers	2026-03-16 12:38:37	2026-03-16 15:55:25	3h 17m
57526	Troika	New client onboarding (Pre-Contract Checks): Troika	2026-03-04 16:47:11	2026-03-05 11:36:54	1d 8h 50m
57569	Geograph	[FIRING: 1 for geograph/prod] NodeFilesystemSpaceFillingUp in tcl-monitoring	2026-03-09 14:20:48	2026-03-09 16:35:46	2h 15m
57618	Tangram	CRITICAL: System Health: Systemd State on dgx1.internal.etherapeutics.co.uk	2026-03-10 17:36:40	2026-03-10 17:38:05	0h 01m
57693	Rotastat	CRITICAL: System Health: Systemd State on gallus.rotastat.com	2026-03-18 12:47:47	2026-03-18 13:09:34	0h 22m
57694	Tangram	GItLab error "The source branch X does not exist."	2026-03-18 16:09:14	2026-03-18 16:23:13	0h 14m
57710	AskBio	CRITICAL: Networking: ping4 on macleod.synpromics.com	2026-03-21 00:40:31	2026-03-21 00:48:06	0h 08m
57641	BD Group	Storage alert: / on ef-v5-*	2026-03-13 16:17:26	2026-03-13 16:26:55	0h 09m
57691	Top To Toe	CRITICAL: HTTP: staging.toptotoe-gait.com on gait-prod.toptotoe.com	2026-03-18 11:47:38	2026-03-18 11:50:31	0h 03m
57451	Advensys	Arpino Warehouse Site Visit	2026-03-02 20:12:27	2026-03-03 11:05:11	1d 4h 53m
57628	Tangram	Tangram Gitlab upgrade (18.9.2)	2026-03-12 08:01:14	2026-03-12 08:33:42	0h 32m
57623	Tangram	AWS Backup copy jobs failed	2026-03-11 15:32:25	2026-03-11 16:04:07	0h 32m
57632	Sucden	duffman.sucden.co.uk mount missing /data/dl/releases	2026-03-12 10:39:25	2026-03-12 10:49:53	0h 10m
57681	TCV	Upgrade servers to Debian 13 Trixie	2026-03-18 10:49:27	2026-03-18 11:09:48	0h 20m
57685	Koinex	Upgrade server to Debian 13 Trixie	2026-03-19 09:44:54	2026-03-19 10:03:49	0h 19m
57573	DLS Plastics	Setup Lets Encrypt for DLS Zimbra servers (consultancy)	2026-03-09 14:38:36	None	9h 21m
57654	Tangram	tangram/prod backup job failure	2026-03-17 09:24:47	2026-03-17 09:58:13	0h 33m
57713	OGT	rodney1.internal.ogtip.com failed disk	2026-03-23 11:25:58	2026-03-23 12:03:10	0h 37m
57646	OGT	rodney.internal.ogtip.com volume usage /srv/illumina_data	2026-03-17 09:52:52	2026-03-17 10:15:53	0h 23m
57688	Reigate College	rc-mss.reigate.ac.uk /mnt/network/SharedArea/Staff not mounted	2026-03-18 08:09:02	2026-03-18 08:25:08	0h 16m
57151	Sysdoc	Important kubernetes change - sysdoc	2026-03-18 14:25:56	None	9h 34m
57534	Sucden	Server usage/performance statistics after move of all STAR services to Interstar07-10	2026-03-02 15:51:09	2026-03-02 16:02:14	0h 11m
57689	Midnight Hax	CRITICAL: Environment: APC UPS Status on woodlands.midnighthax.com	2026-03-18 08:41:06	2026-03-18 08:44:44	0h 04m
57609	Gravytrain	CRITICAL: System Health: Systemd State on app.prod.qs1.grvytrn.co.uk	2026-03-10 10:17:09	2026-03-10 10:23:31	0h 06m
57624	Gravytrain	CRITICAL: System Health: Systemd State on app.prod.qs1.grvytrn.co.uk	2026-03-11 13:42:08	2026-03-11 14:06:18	0h 24m
57669	Quickline	RADIUS	2026-03-17 13:03:35	2026-03-17 15:16:29	2h 13m
57697	Azura	ocado1/2.opentrk.com storage volume usage /usr	2026-03-19 10:41:15	2026-03-19 10:42:31	0h 01m
57647	OGT	granddad/damien winbind failure	2026-03-16 09:29:37	2026-03-16 11:26:41	1h 57m
57651	Ingeus	ingeus/iw/prd-aks/tcl-monitoring loki failing	2026-03-16 12:20:12	2026-03-16 12:37:15	0h 17m
57706	Tangram	Tangram/prod/data-management logical backup failure	2026-03-20 10:53:44	2026-03-20 11:16:06	0h 22m
57542	Azura	Azura systems updates failing	2026-03-03 14:45:53	2026-03-03 16:23:23	1h 38m
57553	OGT	docker on mickey	2026-03-05 10:29:46	2026-03-05 10:35:08	0h 05m
57659	Sucden	VMs don't auto-unlock LUKS at boot	2026-03-16 16:11:00	2026-03-16 21:28:21	5h 17m
57568	Ingeus	[FIRING: 1 for ingeus/iw-prd-aks] KubeNodeUnschedulable in tcl-monitoring	2026-03-09 16:16:43	2026-03-09 17:08:23	0h 52m
57714	Gravytrain	web.prod.bf2.bedfordinsurance.co.uk HTTP/HTTPS timeout for www.bedfordinsuranceforbusiness.co.uk	2026-03-23 10:31:52	2026-03-23 11:10:36	0h 39m
57543	Quickline	WARNING: HTTP: Zabbix HTTPS Cert on aql-svr-zabbix-app.quickline.co.uk	2026-03-03 10:58:46	2026-03-03 13:24:52	2h 26m
57546	BD Group	CRITICAL: HTTP: www.1stformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal	2026-03-04 08:25:32	2026-03-05 15:29:49	7h 04m
57457	Geograph	Loki Slow and unreliable	2026-03-03 12:33:35	2026-03-03 12:49:29	0h 16m
57438	BD Group	Amend eFiling apache logging config	2026-03-03 15:53:12	2026-03-03 17:12:43	1h 20m
57555	Cirencester College	Suspending Active Monitoring - March 30th	2026-03-05 13:52:07	2026-03-05 13:55:47	0h 04m
57621	OpenCorporates	Help needed with us_dc_companies_fetcher deploy on aws-bot2	2026-03-11 10:00:59	2026-03-11 10:05:32	0h 05m
57528	Sucden	interstar10 - ssh	2026-03-02 14:47:30	2026-03-02 15:14:51	0h 27m
57630	Sucden	DOWN: interstar05.sucden.co.uk	2026-03-12 10:30:21	None	1d 3h 30m
57674	Crystal Units	Upgrade servers to Debian 13 Trixie	2026-03-18 10:14:54	2026-03-18 10:35:14	0h 20m
57677	BD Group	Upgrade servers to Debian 13 Trixie	2026-03-20 09:23:18	2026-03-20 09:29:26	0h 06m
57683	Entrepreneurs Circle	Upgrade server to Debian 13 Trixie	2026-03-18 09:11:17	2026-03-18 09:14:26	0h 03m
57633	Geograph	geograph/prod/tcl-monitoring loki failing	2026-03-12 09:05:28	2026-03-16 11:40:54	2h 35m
57715	Tangram	tangram/prod issues	2026-03-23 08:48:15	2026-03-23 10:13:57	1h 26m
57545	Sucden	Rebuild interstar05/06	2026-03-11 14:21:41	2026-03-11 14:45:10	0h 23m
57614	Globecast	CRITICAL: Disk: multipath on gcukscheddb02.globecastne.com	2026-03-10 11:08:21	2026-03-10 11:21:53	0h 14m
57610	Tangram	[FIRING: 1 for tangram/prod] KubePodCrashLooping in gitlab	2026-03-10 10:23:48	2026-03-10 14:32:21	4h 09m
57566	Tangram	[FIRING: 1 for tangram/stage] ThanosCompactIsDown	2026-03-10 10:22:04	2026-03-10 11:47:37	1h 26m
57150	Ingeus	Important kubernetes change - ingeus	2026-03-18 12:19:49	None	1d 1h 40m
57551	Sucden	Market Volatility causing re-requests and packet drops.	2026-03-04 17:31:27	2026-03-05 11:38:54	1d 8h 07m

git hash: master (b637c68b)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	180.325 msec
System CPU time	11.740 msec
Total CPU time	192.065 msec
Elapsed time	242.687 msec
Context switches	237 voluntary, 14 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-04-03&start=2026-03-02
REMOTE_ADDR	10.42.58.148
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2026-04-03'
'start'	'2026-03-02'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 4, 3), 'start': datetime.date(2026, 3, 2), 'target': 900, 'title': '15 minute update'}
request	<Request 'http://dashboard.uat.tigr.uk/fifteen_minute_report_drilldown?end=2026-04-03&start=2026-03-02' [GET]>
tickets	[<Ticket(id=4830, rt_number=54100, queue=Incidents, subject=CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=open, client=BD Group, priority=1, created=2025-03-10 19:39:07, last_txn_id=2300570>, <Ticket(id=8108, rt_number=57695, queue=Requests, subject=fw.midnighthax.com configure graceful shutdown on power outage., ticket_status=open, client=Midnight Hax, priority=42, created=2026-03-18 16:29:33, last_txn_id=0>, <Ticket(id=8053, rt_number=57640, queue=Incidents, subject=vmsvr2.trident.lan storage volume usage /var, ticket_status=resolved, client=Trident Honda, priority=41, created=2026-03-13 15:21:06, last_txn_id=0>, <Ticket(id=8116, rt_number=57703, queue=Incidents, subject=Storage alert: /srv/ngs on rodney.internal.ogtip.com, ticket_status=resolved, client=OGT, priority=41, created=2026-03-19 12:18:33, last_txn_id=0>, <Ticket(id=8051, rt_number=57638, queue=Incidents, subject=DLS Medical site down, ticket_status=closed, client=DLS Plastics, priority=61, created=2026-03-13 08:34:32, last_txn_id=0>, <Ticket(id=7011, rt_number=56447, queue=Requests, subject=Troika Support, ticket_status=open, client=Troika, priority=9, created=2025-11-18 10:19:39, last_txn_id=0>, <Ticket(id=8052, rt_number=57639, queue=Incidents, subject=Gitlab and lost emails, ticket_status=resolved, client=Tangram, priority=51, created=2026-03-13 12:42:55, last_txn_id=0>, <Ticket(id=7940, rt_number=57527, queue=Requests, subject=QNAP/Firewall health-checks, ticket_status=resolved, client=Troika, priority=3, created=2026-03-02 10:48:48, last_txn_id=0>, <Ticket(id=7690, rt_number=57152, queue=Requests, subject=Important kubernetes change - 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15 minute update

02 Mar - 03 Apr

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

fifteen_minute_update_drilldown.html

SQLAlchemy queries

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Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions