15 minute update

16 Mar - Yesterday

RT	Client	Subject	First work started	First post-work reply	Time to reply
54100	BD Group	CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal	2025-03-10 19:39:35	None	4h 20m
57695	Midnight Hax	fw.midnighthax.com configure graceful shutdown on power outage.	2026-03-19 15:32:40	2026-03-19 15:56:35	0h 24m
57640	Trident Honda	vmsvr2.trident.lan storage volume usage /var	2026-03-16 10:51:47	None	1d 3h 08m
57703	OGT	Storage alert: /srv/ngs on rodney.internal.ogtip.com	2026-03-19 12:22:38	2026-03-19 12:31:44	0h 09m
57639	Tangram	Gitlab and lost emails	2026-03-17 10:34:31	2026-03-17 10:51:55	0h 17m
57650	Sucden	CrackArmor: Multiple vulnerabilities in AppArmor	2026-03-16 10:39:14	2026-03-16 10:42:39	0h 03m
57678	Top To Toe	Upgrade server to Debian 13 Trixie	2026-03-19 09:15:21	2026-03-19 09:36:41	0h 21m
57694	Tangram	GItLab error "The source branch X does not exist."	2026-03-18 16:09:14	2026-03-18 16:23:13	0h 14m
57653	Azura	Configure Fivetran access to Ocado* servers	2026-03-16 12:38:37	2026-03-16 15:55:25	3h 17m
57693	Rotastat	CRITICAL: System Health: Systemd State on gallus.rotastat.com	2026-03-18 12:47:47	2026-03-18 13:09:34	0h 22m
57658	Sucden	patrs-gs2-p1l01.sucden.co.uk configuration failure	2026-03-16 16:07:26	2026-03-16 16:19:07	0h 12m
57700	Sucden	declan and duffman decom	2026-03-19 13:14:00	None	1d 0h 46m
57665	Azura	ford1/2 SSL/TLS certificate expiry (customgeophev.com)	2026-03-19 14:28:12	2026-03-19 14:29:43	0h 02m
57684	Imoves	Upgrade servers to Debian 13 Trixie	2026-03-18 09:55:10	2026-03-18 10:12:47	0h 18m
57675	AskBio	Upgrade servers to Debian 13 Trixie	2026-03-19 10:10:06	2026-03-19 10:41:08	0h 31m
57667	Rotastat	gallus.rotastat.com heavy load/timeouts	2026-03-17 11:27:03	2026-03-17 11:29:05	0h 02m
57691	Top To Toe	CRITICAL: HTTP: staging.toptotoe-gait.com on gait-prod.toptotoe.com	2026-03-18 11:47:38	2026-03-18 11:50:31	0h 03m
57681	TCV	Upgrade servers to Debian 13 Trixie	2026-03-18 10:49:27	2026-03-18 11:09:48	0h 20m
57685	Koinex	Upgrade server to Debian 13 Trixie	2026-03-19 09:44:54	2026-03-19 10:03:49	0h 19m
57573	DLS Plastics	Setup Lets Encrypt for DLS Zimbra servers (consultancy)	2026-03-09 14:38:36	None	9h 21m
57654	Tangram	tangram/prod backup job failure	2026-03-17 09:24:47	2026-03-17 09:58:13	0h 33m
57646	OGT	rodney.internal.ogtip.com volume usage /srv/illumina_data	2026-03-17 09:52:52	2026-03-17 10:15:53	0h 23m
57688	Reigate College	rc-mss.reigate.ac.uk /mnt/network/SharedArea/Staff not mounted	2026-03-18 08:09:02	2026-03-18 08:25:08	0h 16m
57151	Sysdoc	Important kubernetes change - sysdoc	2026-03-18 14:25:56	None	9h 34m
57689	Midnight Hax	CRITICAL: Environment: APC UPS Status on woodlands.midnighthax.com	2026-03-18 08:41:06	2026-03-18 08:44:44	0h 04m
57669	Quickline	RADIUS	2026-03-17 13:03:35	2026-03-17 15:16:29	2h 13m
57697	Azura	ocado1/2.opentrk.com storage volume usage /usr	2026-03-19 10:41:15	2026-03-19 10:42:31	0h 01m
57647	OGT	granddad/damien winbind failure	2026-03-16 09:29:37	2026-03-16 11:26:41	1h 57m
57651	Ingeus	ingeus/iw/prd-aks/tcl-monitoring loki failing	2026-03-16 12:20:12	2026-03-16 12:37:15	0h 17m
57706	Tangram	Tangram/prod/data-management logical backup failure	2026-03-20 10:53:44	2026-03-20 11:16:06	0h 22m
57659	Sucden	VMs don't auto-unlock LUKS at boot	2026-03-16 16:11:00	2026-03-16 21:28:21	5h 17m
57674	Crystal Units	Upgrade servers to Debian 13 Trixie	2026-03-18 10:14:54	2026-03-18 10:35:14	0h 20m
57677	BD Group	Upgrade servers to Debian 13 Trixie	2026-03-20 09:23:18	2026-03-20 09:29:26	0h 06m
57683	Entrepreneurs Circle	Upgrade server to Debian 13 Trixie	2026-03-18 09:11:17	2026-03-18 09:14:26	0h 03m
57633	Geograph	geograph/prod/tcl-monitoring loki failing	2026-03-12 09:05:28	2026-03-16 11:40:54	2h 35m
57150	Ingeus	Important kubernetes change - ingeus	2026-03-18 12:19:49	None	1d 1h 40m

git hash: master (7e8c6c25)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	60.664 msec
System CPU time	7.225 msec
Total CPU time	67.889 msec
Elapsed time	99.000 msec
Context switches	114 voluntary, 3 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-03-20&start=2026-03-16
REMOTE_ADDR	10.42.58.148
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2026-03-20'
'start'	'2026-03-16'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 3, 20), 'start': datetime.date(2026, 3, 16), 'target': 900, 'title': '15 minute update'}
request	<Request 'http://dashboard.uat.tigr.uk/fifteen_minute_report_drilldown?end=2026-03-20&start=2026-03-16' [GET]>
tickets	[<Ticket(id=4830, rt_number=54100, queue=Incidents, subject=CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=open, client=BD Group, priority=1, created=2025-03-10 19:39:07, last_txn_id=2300570>, <Ticket(id=8108, rt_number=57695, queue=Requests, subject=fw.midnighthax.com configure graceful shutdown on power outage., ticket_status=open, client=Midnight Hax, priority=41, created=2026-03-18 16:29:33, last_txn_id=0>, <Ticket(id=8053, rt_number=57640, queue=Incidents, subject=vmsvr2.trident.lan storage volume usage /var, ticket_status=resolved, client=Trident Honda, priority=41, created=2026-03-13 15:21:06, last_txn_id=0>, <Ticket(id=8116, rt_number=57703, queue=Incidents, subject=Storage alert: /srv/ngs on rodney.internal.ogtip.com, ticket_status=resolved, client=OGT, priority=41, created=2026-03-19 12:18:33, last_txn_id=0>, <Ticket(id=8052, rt_number=57639, queue=Incidents, subject=Gitlab and lost emails, ticket_status=resolved, client=Tangram, priority=51, created=2026-03-13 12:42:55, last_txn_id=0>, <Ticket(id=8063, rt_number=57650, queue=Requests, subject=CrackArmor: Multiple vulnerabilities in AppArmor, ticket_status=open, client=Sucden, priority=62, created=2026-03-16 10:25:28, last_txn_id=0>, <Ticket(id=8091, rt_number=57678, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=open, client=Top To Toe, priority=42, created=2026-03-17 16:39:36, last_txn_id=0>, <Ticket(id=8107, rt_number=57694, queue=Incidents, subject=GItLab error "The source branch X does not exist.", ticket_status=stalled, client=Tangram, priority=41, created=2026-03-18 16:02:06, last_txn_id=0>, <Ticket(id=8066, rt_number=57653, queue=Requests, subject=Configure Fivetran access to Ocado* servers, ticket_status=stalled, client=Azura, priority=42, created=2026-03-16 12:22:50, last_txn_id=0>, <Ticket(id=8106, rt_number=57693, queue=Problems, subject=CRITICAL: System Health: Systemd State on gallus.rotastat.com, ticket_status=stalled, client=Rotastat, priority=41, created=2026-03-18 12:35:25, last_txn_id=0>, <Ticket(id=8071, rt_number=57658, queue=Incidents, subject=patrs-gs2-p1l01.sucden.co.uk configuration failure, ticket_status=resolved, client=Sucden, priority=51, created=2026-03-16 15:49:11, last_txn_id=0>, <Ticket(id=8113, rt_number=57700, queue=Requests, subject=declan and duffman decom, ticket_status=open, client=Sucden, priority=41, created=2026-03-19 10:33:36, last_txn_id=0>, <Ticket(id=8078, rt_number=57665, queue=Requests, subject=ford1/2 SSL/TLS certificate expiry (customgeophev.com), ticket_status=open, client=Azura, priority=42, created=2026-03-17 08:12:26, last_txn_id=0>, <Ticket(id=8097, rt_number=57684, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=stalled, client=Imoves, priority=42, created=2026-03-17 17:05:06, last_txn_id=0>, <Ticket(id=8088, rt_number=57675, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=open, client=AskBio, priority=62, created=2026-03-17 16:08:14, last_txn_id=0>, <Ticket(id=8080, rt_number=57667, queue=Incidents, subject=gallus.rotastat.com heavy load/timeouts, ticket_status=autoclose, client=Rotastat, priority=61, created=2026-03-17 11:24:43, last_txn_id=0>, <Ticket(id=8104, rt_number=57691, queue=Incidents, subject=CRITICAL: HTTP: staging.toptotoe-gait.com on gait-prod.toptotoe.com, ticket_status=resolved, client=Top To Toe, priority=41, created=2026-03-18 11:46:12, last_txn_id=0>, <Ticket(id=8094, rt_number=57681, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=stalled, client=TCV, priority=42, created=2026-03-17 16:57:30, last_txn_id=0>, <Ticket(id=8098, rt_number=57685, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=stalled, client=Koinex, priority=22, created=2026-03-17 17:07:36, last_txn_id=0>, <Ticket(id=7986, rt_number=57573, queue=Requests, subject=Setup Lets Encrypt for DLS Zimbra servers (consultancy) , ticket_status=resolved, client=DLS Plastics, priority=3, created=2026-03-09 14:38:08, last_txn_id=0>, <Ticket(id=8067, rt_number=57654, queue=Incidents, subject=tangram/prod backup job failure, ticket_status=resolved, client=Tangram, priority=51, created=2026-03-16 12:31:57, last_txn_id=0>, <Ticket(id=8059, rt_number=57646, queue=Incidents, subject=rodney.internal.ogtip.com volume usage /srv/illumina_data, ticket_status=resolved, client=OGT, priority=41, created=2026-03-16 08:26:19, last_txn_id=0>, <Ticket(id=8101, rt_number=57688, queue=Incidents, subject=rc-mss.reigate.ac.uk /mnt/network/SharedArea/Staff not mounted, ticket_status=resolved, client=Reigate College, priority=51, created=2026-03-18 08:05:21, last_txn_id=0>, <Ticket(id=7689, rt_number=57151, queue=Requests, subject=Important kubernetes change - sysdoc, ticket_status=resolved, client=Sysdoc, priority=45, created=2026-01-30 12:23:35, last_txn_id=0>, <Ticket(id=8102, rt_number=57689, queue=Incidents, subject=CRITICAL: Environment: APC UPS Status on woodlands.midnighthax.com, ticket_status=resolved, client=Midnight Hax, priority=51, created=2026-03-18 08:36:44, last_txn_id=0>, <Ticket(id=8082, rt_number=57669, queue=Incidents, subject=RADIUS, ticket_status=resolved, client=Quickline, priority=71, created=2026-03-17 12:43:30, last_txn_id=0>, <Ticket(id=8110, rt_number=57697, queue=Incidents, subject=ocado1/2.opentrk.com storage volume usage /usr, ticket_status=resolved, client=Azura, priority=51, created=2026-03-19 09:40:57, last_txn_id=0>, <Ticket(id=8060, rt_number=57647, queue=Incidents, subject=granddad/damien winbind failure, ticket_status=resolved, client=OGT, priority=31, created=2026-03-16 09:17:58, last_txn_id=0>, <Ticket(id=8064, rt_number=57651, queue=Incidents, subject=ingeus/iw/prd-aks/tcl-monitoring loki failing, ticket_status=resolved, client=Ingeus, priority=41, created=2026-03-16 12:12:41, last_txn_id=0>, <Ticket(id=8119, rt_number=57706, queue=Incidents, subject=Tangram/prod/data-management logical backup failure, ticket_status=resolved, client=Tangram, priority=51, created=2026-03-20 09:25:45, last_txn_id=0>, <Ticket(id=8072, rt_number=57659, queue=Problems, subject=VMs don't auto-unlock LUKS at boot, ticket_status=resolved, client=Sucden, priority=41, created=2026-03-16 16:10:31, last_txn_id=0>, <Ticket(id=8087, rt_number=57674, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=stalled, client=Crystal Units, priority=62, created=2026-03-17 16:02:57, last_txn_id=0>, <Ticket(id=8090, rt_number=57677, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=open, client=BD Group, priority=62, created=2026-03-17 16:31:48, last_txn_id=0>, <Ticket(id=8096, rt_number=57683, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=stalled, client=Entrepreneurs Circle, priority=62, created=2026-03-17 17:03:21, last_txn_id=0>, <Ticket(id=8046, rt_number=57633, queue=Incidents, subject=geograph/prod/tcl-monitoring loki failing, ticket_status=resolved, client=Geograph, priority=51, created=2026-03-12 08:53:21, last_txn_id=0>, <Ticket(id=7688, rt_number=57150, queue=Requests, subject=Important kubernetes change - ingeus, ticket_status=resolved, client=Ingeus, priority=45, created=2026-01-30 12:20:27, last_txn_id=0>]

15 minute update

16 Mar - Yesterday

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

fifteen_minute_update_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions