| RT | Client | Subject | First work started | First post-work reply | Time to reply |
|---|---|---|---|---|---|
| 57443 | Rotastat | gallus.rotastat.com backup issue | 2026-02-23 10:03:50 | 2026-02-23 10:46:12 | 0h 42m |
| 54100 | BD Group | CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal | 2025-03-10 19:39:35 | None | 4h 20m |
| 57230 | Lantech | Request to increase File Upload & related variables for moodle.ipa.ie (Client: IPA) | 2026-02-10 10:50:06 | 2026-02-10 10:51:44 | 0h 02m |
| 57640 | Trident Honda | vmsvr2.trident.lan storage volume usage /var | 2026-03-16 10:51:47 | None | 1d 3h 08m |
| 57386 | JISC | OpenAthens server patching | 2026-02-25 07:55:06 | 2026-02-25 07:56:15 | 0h 01m |
| 56818 | OGT | Upgrade mickey.internal.ogtip.com to Debian 13 Trixie | 2026-02-19 13:19:05 | None | 1d 0h 41m |
| 57229 | Sucden | Access to performance monitoring dashboards | 2026-02-10 20:16:01 | 2026-02-11 11:28:18 | 1d 5h 12m |
| 57638 | DLS Plastics | DLS Medical site down | 2026-03-13 08:49:36 | 2026-03-13 10:15:30 | 1h 26m |
| 57149 | Geograph | Important kubernetes change - geograph | 2026-02-12 14:08:56 | 2026-02-12 14:40:53 | 0h 32m |
| 57372 | Sucden | ben/johnny.sucden.co.uk un-merged configuration files | 2026-02-13 14:30:23 | 2026-02-13 14:41:17 | 0h 11m |
| 56447 | Troika | Troika Support | 2026-03-02 10:48:58 | 2026-03-02 10:58:13 | 0h 09m |
| 57449 | OGT | Storage alert: /srv/home on rodney.internal.ogtip.com | 2026-02-23 14:35:13 | 2026-02-23 14:57:56 | 0h 23m |
| 57234 | Sucden | Ubuntu Patching | 2026-02-12 17:21:36 | 2026-02-12 17:24:49 | 0h 03m |
| 57527 | Troika | QNAP/Firewall health-checks | 2026-03-06 09:54:37 | 2026-03-06 10:41:51 | 0h 47m |
| 57459 | Azura | ocado1 cron/script error rest1.py | 2026-02-24 10:21:34 | 2026-02-24 10:26:22 | 0h 05m |
| 57226 | Rotastat | Switch from Duplicity to Restic | 2026-02-09 16:48:07 | 2026-02-10 17:22:19 | 0h 34m |
| 57558 | Tangram | Confirmation of Global Admin Access Requirement | 2026-03-12 17:40:18 | 2026-03-12 17:41:34 | 0h 01m |
| 57482 | Globecast | DNS updates | 2026-03-05 11:05:48 | 2026-03-05 11:22:23 | 0h 17m |
| 57378 | AskBio | talisker.synpromics.com volume usage /home | 2026-02-16 11:20:24 | 2026-02-16 11:25:50 | 0h 05m |
| 57426 | OGT | sybil.internal.ogtip.com volume usage /Data | 2026-02-18 14:18:56 | 2026-02-18 14:20:26 | 0h 02m |
| 57345 | Global Brands | Power Outage | Global Brands | 2026-02-10 15:37:43 | 2026-02-10 15:41:04 | 0h 03m |
| 57567 | Sucden | Oracle Linux Patching - 60 day cycle | 2026-03-09 17:09:34 | 2026-03-10 14:45:52 | 2d 1h 36m |
| 57210 | OpenCorporates | OC shutdowns | 2026-02-11 11:40:56 | 2026-02-11 11:55:33 | 0h 15m |
| 57359 | Tangram | Server down: dgx2.etx.internal | 2026-02-12 09:04:57 | 2026-02-12 09:29:13 | 0h 24m |
| 57460 | JISC | WARNING: Cluster: ClusterCheck on ath-lin-prx-l01.int.openathens.net | 2026-02-24 10:52:42 | 2026-02-24 10:58:29 | 0h 06m |
| 57468 | AskBio | edb-coll.askbio.com backup failure | 2026-02-25 09:20:10 | 2026-02-25 09:45:36 | 0h 25m |
| 57231 | OGT | Storage warning: /srv/ngs on rodney.internal.ogtip.com | 2026-02-10 14:14:08 | 2026-02-10 14:47:34 | 0h 33m |
| 57350 | Geograph | Geograph Gitlab upgrade (18.8.4) | 2026-02-11 10:50:49 | 2026-02-11 11:31:10 | 0h 40m |
| 57349 | Tangram | Tangram Gitlab upgrade (18.8.4) | 2026-02-12 08:06:14 | 2026-02-12 08:44:12 | 0h 38m |
| 57450 | AskBio | EDB Trip | 2026-02-23 16:51:40 | None | 7h 08m |
| 57227 | Sucden | Hardware checks timeouts | 2026-02-09 14:36:13 | 2026-02-11 16:23:36 | 1h 47m |
| 57377 | Lantech | ipa-m3.private.ipa.ie root storage volume usage | 2026-02-18 12:16:04 | 2026-02-18 12:21:33 | 0h 05m |
| 57346 | Lantech | Request to disable and remove older versions of PHP for moodle.ipa.ie | 2026-02-12 16:54:02 | 2026-02-12 16:57:22 | 0h 03m |
| 57474 | Koinex | DOWN: koinexserver.home | 2026-02-26 13:09:50 | 2026-02-26 13:21:54 | 0h 12m |
| 57479 | Ingeus | Ingeus: login to Azure | 2026-02-26 09:12:41 | 2026-02-26 09:26:16 | 0h 14m |
| 57385 | Crystal Units | Logrotate failure | crylonlis2024.crystal.local | 2026-02-17 09:58:55 | 2026-02-17 10:28:21 | 0h 29m |
| 57467 | OGT | manuel.internal.ogtip.com restic scheduling | 2026-03-03 12:05:31 | 2026-03-03 12:40:16 | 0h 35m |
| 57531 | Gravytrain | web.prod.bf2.bedfordinsurance.co.uk Multiple HTTP/HTTPS timeouts | 2026-03-02 11:57:03 | 2026-03-02 12:02:49 | 0h 06m |
| 57436 | Globecast | CRITICAL: System Health: Systemd State on gcukscheddb01.globecastne.com | 2026-02-20 09:47:38 | 2026-02-20 15:22:19 | 5h 35m |
| 57362 | Crystal Units | need to add one more printer on the server | 2026-02-12 09:07:40 | 2026-02-12 09:12:07 | 0h 04m |
| 57529 | Rotastat | gallus.rotastat.com SSL/TLS certificate expiry | 2026-03-04 08:38:43 | 2026-03-04 09:45:42 | 1h 07m |
| 56410 | Sucden | interstar07-10 | 2026-03-02 10:24:43 | 2026-03-02 10:30:10 | 0h 05m |
| 57472 | Tangram | Tangram Gitlab upgrade (18.9.1) | 2026-02-26 10:13:43 | 2026-02-26 10:17:12 | 0h 03m |
| 57356 | Sucden | CRITICAL: System Health: Systemd State on ubjen-gs2-p1l01.sucden.co.uk | 2026-02-11 13:26:18 | 2026-02-11 13:38:36 | 0h 12m |
| 57533 | Tangram | Gitlab persistent volume filling up | 2026-03-02 13:31:46 | 2026-03-02 16:19:50 | 2h 48m |
| 57363 | BD Group | Re: eFiling Server Config | 2026-02-18 12:42:44 | 2026-02-20 11:56:57 | 2d 3h 14m |
| 57219 | Lantech | Increase IPA PHP Limit | 2026-02-09 15:19:57 | 2026-02-09 15:52:20 | 0h 32m |
| 57446 | DLS Plastics | WARNING: System Health: Kitchen Sink on dlskvm2.dlsmedical.internal | 2026-02-23 10:42:36 | 2026-02-23 10:43:55 | 0h 01m |
| 57199 | Tangram | tangram staging cluster connectivity issues | 2026-02-11 20:39:29 | 2026-02-11 20:45:07 | 0h 06m |
| 57390 | Tangram | AWS Site-to-Site VPN: Tunnel2 on dgx2.internal.etherapeutics.co.uk | 2026-02-18 10:14:21 | 2026-02-18 10:25:30 | 0h 11m |
| 57428 | OpenCorporates | Request for S3 file cleanup and CSV upload (AWS Production) | 2026-02-18 15:19:14 | 2026-02-18 15:24:00 | 0h 05m |
| 57452 | OpenCorporates | san2 systemd service failure | 2026-02-24 10:09:01 | 2026-02-24 10:13:47 | 0h 05m |
| 57458 | Midnight Hax | ws-trixie.midnighthax.com configuration fail loop | 2026-02-24 10:36:08 | 2026-02-24 10:51:02 | 0h 15m |
| 57364 | Sucden | Https/Jenkins | 2026-02-18 13:16:29 | 2026-02-18 14:04:01 | 0h 48m |
| 57369 | Gravytrain | app.prod.qs1.grvytrn.co.uk root volume usage | 2026-02-16 13:32:31 | 2026-02-16 13:34:13 | 0h 02m |
| 57471 | Geograph | Geograph Gitlab upgrade (18.9.1) | 2026-02-26 10:47:36 | 2026-02-26 11:39:08 | 0h 52m |
| 57481 | Rotastat | DOWN: gallus.rotastat.com | 2026-02-26 14:10:44 | 2026-02-26 14:52:06 | 0h 41m |
| 57380 | Rotastat | Service failed: munin-node.service on gallus.rotastat.com | 2026-02-16 12:34:41 | 2026-02-16 12:37:48 | 0h 03m |
| 57476 | ATA Group | Spike on data usage | 2026-03-02 11:43:04 | None | 1d 2h 17m |
| 57382 | Cirencester College | cirencester connectivity | 2026-02-16 16:09:22 | 2026-02-16 16:16:36 | 0h 07m |
| 57371 | Sucden | Performance monitoring dashboards - per process stats | 2026-02-23 21:46:41 | 2026-02-23 23:18:37 | 1h 32m |
| 57480 | Globecast | Systemd State on gcukscheddb01.globecastne.com | 2026-02-27 10:17:10 | 2026-02-27 10:42:43 | 0h 26m |
| 56752 | OpenCorporates | OC - Quote to remove all hardware from Sysgroup | 2025-12-11 11:47:05 | None | 1d 2h 13m |
| 57536 | OpenCorporates | CRITICAL: Networking: SSH on vm-host31.opencorporates.internal | 2026-03-02 16:43:41 | None | 7h 16m |
| 57370 | Sucden | WARNING: System Health: NTP on *.sucden.co.uk | 2026-02-16 11:12:26 | 2026-02-16 11:46:25 | 0h 34m |
| 57524 | Top To Toe | gait-prod.toptotoe.com expired crl | 2026-03-03 10:11:50 | 2026-03-03 10:42:18 | 0h 30m |
| 57535 | Novadata | RE: Resolved: NovaData expiring VPN certs | 2026-03-03 11:41:48 | 2026-03-03 11:48:59 | 0h 07m |
| 57388 | Sucden | patrs-gs2-p1l01.sucden.co.uk volume usage /srv/uyuni/var/spacewalk | 2026-02-18 11:57:05 | 2026-02-18 12:18:10 | 0h 21m |
| 57447 | Sucden | Storage alert: /home on duffman.sucden.co.uk | 2026-02-24 10:21:47 | 2026-02-24 11:00:41 | 0h 39m |
| 57455 | AskBio | rtp-promptdv-01.askbio.com reboots | 2026-02-24 10:13:00 | 2026-02-24 10:18:42 | 0h 06m |
| 57339 | OGT | CRITICAL: Backups: Restic Forget srv-restic-projects on manuel.internal.ogtip.com | 2026-02-18 13:17:50 | 2026-02-18 13:58:21 | 0h 41m |
| 57343 | OpenCorporates | SSH Access to prod-dc | 2026-02-12 10:03:08 | 2026-02-12 10:30:36 | 0h 27m |
| 57532 | AskBio | Skye, Talisker, DarkMatter & Macleod outage | 2026-03-02 17:40:33 | 2026-03-02 17:55:31 | 0h 15m |
| 57615 | AskBio | Network Outage 5-6pm today | 2026-03-10 11:32:36 | 2026-03-10 11:32:58 | 0h 00m |
| 57439 | Tangram | DOWN: dgx2.internal.etherapeutics.co.uk | 2026-02-23 10:34:08 | 2026-02-23 10:34:35 | 0h 00m |
| 57358 | Sucden | Scripts to help with network testing | 2026-02-17 09:46:04 | 2026-02-17 09:47:01 | 0h 01m |
| 57627 | Geograph | Geograph Gitlab upgrade (18.9.2) | 2026-03-12 08:19:33 | 2026-03-12 08:34:18 | 0h 15m |
| 57561 | BD Group | CRITICAL: HTTP: www.1stformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal | 2026-03-07 02:40:30 | 2026-03-07 02:47:11 | 0h 07m |
| 57526 | Troika | New client onboarding (Pre-Contract Checks): Troika | 2026-03-04 16:47:11 | 2026-03-05 11:36:54 | 1d 8h 50m |
| 57569 | Geograph | [FIRING: 1 for geograph/prod] NodeFilesystemSpaceFillingUp in tcl-monitoring | 2026-03-09 14:20:48 | 2026-03-09 16:35:46 | 2h 15m |
| 57618 | Tangram | CRITICAL: System Health: Systemd State on dgx1.internal.etherapeutics.co.uk | 2026-03-10 17:36:40 | 2026-03-10 17:38:05 | 0h 01m |
| 57641 | BD Group | Storage alert: / on ef-v5-* | 2026-03-13 16:17:26 | 2026-03-13 16:26:55 | 0h 09m |
| 57451 | Advensys | Arpino Warehouse Site Visit | 2026-03-02 20:12:27 | 2026-03-03 11:05:11 | 1d 4h 53m |
| 57341 | OGT | blaney.internal.ogtip.com storage volume filling up /srv | 2026-02-27 10:54:33 | 2026-02-27 10:56:34 | 0h 02m |
| 57628 | Tangram | Tangram Gitlab upgrade (18.9.2) | 2026-03-12 08:01:14 | 2026-03-12 08:33:42 | 0h 32m |
| 57623 | Tangram | AWS Backup copy jobs failed | 2026-03-11 15:32:25 | 2026-03-11 16:04:07 | 0h 32m |
| 57632 | Sucden | duffman.sucden.co.uk mount missing /data/dl/releases | 2026-03-12 10:39:25 | 2026-03-12 10:49:53 | 0h 10m |
| 57151 | Sysdoc | Important kubernetes change - sysdoc | 2026-03-18 14:25:56 | None | 9h 34m |
| 57573 | DLS Plastics | Setup Lets Encrypt for DLS Zimbra servers (consultancy) | 2026-03-09 14:38:36 | None | 9h 21m |
| 57352 | ATA Group | Configure mail relaying for cron script | 2026-02-25 14:30:45 | 2026-02-25 14:53:28 | 0h 23m |
| 57152 | Tangram | Important kubernetes change - tangram | 2026-03-02 11:01:36 | 2026-03-02 11:05:02 | 0h 03m |
| 57534 | Sucden | Server usage/performance statistics after move of all STAR services to Interstar07-10 | 2026-03-02 15:51:09 | 2026-03-02 16:02:14 | 0h 11m |
| 57609 | Gravytrain | CRITICAL: System Health: Systemd State on app.prod.qs1.grvytrn.co.uk | 2026-03-10 10:17:09 | 2026-03-10 10:23:31 | 0h 06m |
| 57624 | Gravytrain | CRITICAL: System Health: Systemd State on app.prod.qs1.grvytrn.co.uk | 2026-03-11 13:42:08 | 2026-03-11 14:06:18 | 0h 24m |
| 57543 | Quickline | WARNING: HTTP: Zabbix HTTPS Cert on aql-svr-zabbix-app.quickline.co.uk | 2026-03-03 10:58:46 | 2026-03-03 13:24:52 | 2h 26m |
| 57542 | Azura | Azura systems updates failing | 2026-03-03 14:45:53 | 2026-03-03 16:23:23 | 1h 38m |
| 57553 | OGT | docker on mickey | 2026-03-05 10:29:46 | 2026-03-05 10:35:08 | 0h 05m |
| 57137 | Econic Bio | AWS billing alerts contact | 2026-02-24 10:50:19 | 2026-02-24 10:55:38 | 0h 05m |
| 57568 | Ingeus | [FIRING: 1 for ingeus/iw-prd-aks] KubeNodeUnschedulable in tcl-monitoring | 2026-03-09 16:16:43 | 2026-03-09 17:08:23 | 0h 52m |
| 57546 | BD Group | CRITICAL: HTTP: www.1stformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal | 2026-03-04 08:25:32 | 2026-03-05 15:29:49 | 7h 04m |
| 57457 | Geograph | Loki Slow and unreliable | 2026-03-03 12:33:35 | 2026-03-03 12:49:29 | 0h 16m |
| 57438 | BD Group | Amend eFiling apache logging config | 2026-03-03 15:53:12 | 2026-03-03 17:12:43 | 1h 20m |
| 57555 | Cirencester College | Suspending Active Monitoring - March 30th | 2026-03-05 13:52:07 | 2026-03-05 13:55:47 | 0h 04m |
| 57621 | OpenCorporates | Help needed with us_dc_companies_fetcher deploy on aws-bot2 | 2026-03-11 10:00:59 | 2026-03-11 10:05:32 | 0h 05m |
| 57545 | Sucden | Rebuild interstar05/06 | 2026-03-11 14:21:41 | 2026-03-11 14:45:10 | 0h 23m |
| 57551 | Sucden | Market Volatility causing re-requests and packet drops. | 2026-03-04 17:31:27 | 2026-03-05 11:38:54 | 1d 8h 07m |
| 57630 | Sucden | DOWN: interstar05.sucden.co.uk | 2026-03-12 10:30:21 | None | 1d 3h 30m |
| 57440 | DLS Plastics | Zimbra question | 2026-02-23 17:14:48 | 2026-02-23 23:10:14 | 5h 55m |
| 57150 | Ingeus | Important kubernetes change - ingeus | 2026-03-18 12:19:49 | None | 1d 1h 40m |
| 57614 | Globecast | CRITICAL: Disk: multipath on gcukscheddb02.globecastne.com | 2026-03-10 11:08:21 | 2026-03-10 11:21:53 | 0h 14m |
| 57610 | Tangram | [FIRING: 1 for tangram/prod] KubePodCrashLooping in gitlab | 2026-03-10 10:23:48 | 2026-03-10 14:32:21 | 4h 09m |
| 57566 | Tangram | [FIRING: 1 for tangram/stage] ThanosCompactIsDown | 2026-03-10 10:22:04 | 2026-03-10 11:47:37 | 1h 26m |
| 57633 | Geograph | geograph/prod/tcl-monitoring loki failing | 2026-03-12 09:05:28 | 2026-03-16 11:40:54 | 2h 35m |
| 57528 | Sucden | interstar10 - ssh | 2026-03-02 14:47:30 | 2026-03-02 15:14:51 | 0h 27m |
| 57232 | Gravytrain | Setup SecurityGroups for Gravytrain | 2026-02-09 17:41:30 | 2026-02-11 17:48:47 | 0h 07m |
git hash: master (4425ed35)