| RT | Client | Subject | First work started | First post-work reply | Time to reply |
|---|---|---|---|---|---|
| 57183 | ITC Compliance | SSH key | 2026-02-03 08:11:40 | 2026-02-03 09:19:13 | 1h 08m |
| 54100 | BD Group | CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal | 2025-03-10 19:39:35 | None | 4h 20m |
| 57230 | Lantech | Request to increase File Upload & related variables for moodle.ipa.ie (Client: IPA) | 2026-02-10 10:50:06 | 2026-02-10 10:51:44 | 0h 02m |
| 57095 | ATA Group | Access to ATA group infrastructure | 2026-01-26 11:40:18 | 2026-01-26 11:41:30 | 0h 01m |
| 57067 | Sucden | ptp4l service failing on interstar01,02 | 2026-01-19 10:03:37 | None | 1d 3h 56m |
| 56639 | ATA Group | Contract for 2026 | 2026-01-27 14:39:01 | 2026-01-27 14:58:01 | 0h 19m |
| 57128 | OpenCorporates | Stop Data Sync on Jupyter | 2026-01-28 19:30:03 | 2026-01-28 19:40:57 | 0h 11m |
| 57080 | Sucden | Configure apt to not hold docker packages | 2026-01-20 10:43:39 | 2026-01-20 10:48:57 | 0h 05m |
| 56982 | Lantech | IPA | 2026-01-14 15:01:44 | 2026-01-21 12:01:13 | 2d 0h 59m |
| 57119 | Crystal Units | cuin site 2 printer to be put onto server lisec if not already there please check | 2026-01-27 12:01:00 | 2026-01-27 12:12:57 | 0h 12m |
| 56960 | OGT | Spare disks for Rodney | 2026-01-19 10:05:11 | 2026-01-22 10:49:09 | 0h 44m |
| 57140 | Cirencester College | 20260129-DB server degraded - appears full | 2026-01-30 10:23:15 | 2026-01-30 10:54:24 | 0h 31m |
| 56818 | OGT | Upgrade mickey.internal.ogtip.com to Debian 13 Trixie | 2026-02-19 13:19:05 | None | 1d 0h 41m |
| 57154 | DLS Plastics | dls-zimbra2.dlsmedical.internal volume usage /opt | 2026-02-02 09:13:14 | 2026-02-02 09:15:18 | 0h 02m |
| 57229 | Sucden | Access to performance monitoring dashboards | 2026-02-10 20:16:01 | 2026-02-11 11:28:18 | 1d 5h 12m |
| 57173 | OpenCorporates | vm-host11-ipmi interface timeout | 2026-02-02 11:37:27 | 2026-02-02 12:03:22 | 0h 26m |
| 56980 | JISC | OpenAthens server patching | 2026-01-21 07:55:23 | 2026-01-21 08:05:15 | 0h 10m |
| 57149 | Geograph | Important kubernetes change - geograph | 2026-02-12 14:08:56 | 2026-02-12 14:40:53 | 0h 32m |
| 57141 | OpenCorporates | Jupyter server shutdown | 2026-01-30 16:16:21 | None | 7h 44m |
| 56934 | Tangram | Keycloak for AirFlow | 2026-01-19 14:26:52 | 2026-01-19 14:28:05 | 0h 01m |
| 57166 | BD Group | efiling www.1stformations.co.uk | 2026-02-02 09:47:44 | 2026-02-02 09:51:13 | 0h 03m |
| 57214 | AskBio | CRITICAL: 'Networking: SSH' on 'macleod-ipmi.synpromics.com' | 2026-02-06 01:10:40 | 2026-02-06 01:23:59 | 0h 13m |
| 57372 | Sucden | ben/johnny.sucden.co.uk un-merged configuration files | 2026-02-13 14:30:23 | 2026-02-13 14:41:17 | 0h 11m |
| 57172 | Rotastat | Possible Java SSL Issue | 2026-02-02 08:46:26 | 2026-02-02 08:56:49 | 0h 10m |
| 57082 | OGT | WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com | 2026-01-27 11:33:39 | 2026-01-27 11:37:21 | 0h 04m |
| 57111 | Geograph | CRITICAL: HTTP: Geograph data HTTP on data.geograph.org.uk | 2026-01-27 08:41:28 | 2026-01-27 08:51:17 | 0h 10m |
| 57134 | AskBio | CRITICAL: NRPE Disk: All Disks on talisker.synpromics.com | 2026-02-02 11:14:05 | 2026-02-02 11:33:54 | 0h 20m |
| 57179 | Sucden | Performance Stats on Interstar07-10 | 2026-02-02 17:15:35 | 2026-02-02 17:27:56 | 0h 12m |
| 57083 | Koinex | Possible firewall issue | 2026-01-22 10:37:11 | 2026-01-22 10:44:03 | 0h 07m |
| 57109 | Sucden | WARNING: NRPE Disk: All Disks on duffman.sucden.co.uk | 2026-01-12 10:00:43 | 2026-01-26 10:50:19 | 0h 50m |
| 57118 | AskBio | WARNING: NRPE Disk: / on edb-lab-skye.askbio.com | 2026-01-29 11:53:01 | 2026-01-29 11:56:48 | 0h 04m |
| 57086 | Imoves | Is imoves down - can you check | 2026-01-22 09:58:55 | 2026-01-22 10:00:55 | 0h 02m |
| 57107 | OpenCorporates | sys1 ipmi issue | 2026-01-27 08:51:26 | 2026-01-27 11:56:58 | 3h 06m |
| 57138 | Geograph | [FIRING: 1 for geograph/prod] NodeFilesystemSpaceFillingUp in tcl-monitoring | 2026-01-30 10:17:23 | 2026-01-30 16:29:23 | 6h 12m |
| 57104 | AskBio | Connectivity blip | 2026-01-26 08:00:00 | 2026-01-26 08:10:05 | 0h 10m |
| 57091 | Top To Toe | CRITICAL: System Health: Systemd State on gait-prod.toptotoe.com | 2026-01-21 08:09:42 | 2026-01-21 08:38:03 | 0h 28m |
| 57079 | Gravytrain | www.bedfordinsuranceforbusiness.co.uk HTTPS timeouts on web.prod.bf2.bedfordinsurance.co.uk | 2026-01-20 08:35:18 | 2026-01-20 09:00:45 | 0h 25m |
| 57234 | Sucden | Ubuntu Patching | 2026-02-12 17:21:36 | 2026-02-12 17:24:49 | 0h 03m |
| 57174 | Cirencester College | CRITICAL: HTTP: STARS HTTPS cert on ccolive.cirencester.local | 2026-02-02 09:16:13 | 2026-02-02 09:17:43 | 0h 02m |
| 57073 | AskBio | Replace Duplicity with Restic (Consultancy) | 2026-01-20 11:51:14 | 2026-01-20 13:14:24 | 1h 23m |
| 57129 | Global Brands | lines are going down | 2026-01-28 18:26:52 | 2026-01-28 18:33:00 | 0h 06m |
| 57112 | OpenCorporates | Server shutdown | 2026-02-02 15:09:17 | None | 8h 51m |
| 57075 | AskBio | DOWN: rtp-promptdv-01.askbio.com | 2026-01-19 15:27:13 | 2026-01-19 15:47:21 | 0h 20m |
| 57102 | Tangram | ETX Gitlab upgrade (18.8.2) | 2026-01-23 08:05:25 | 2026-01-23 09:32:01 | 1h 27m |
| 57189 | Rotastat | Gallus fails boot at herschel mountpoint | 2026-02-03 09:49:39 | 2026-02-03 09:59:36 | 0h 10m |
| 57208 | Cirencester College | ccolive.cirencester.local storage volume usage /srv | 2026-02-05 16:00:08 | 2026-02-05 16:41:10 | 0h 41m |
| 57211 | OpenCorporates | WARNING: System Health: NTP on bot2 and analysis-app1 | 2026-02-05 17:26:51 | 2026-02-05 17:29:16 | 0h 02m |
| 57212 | Midnight Hax | CRITICAL: Backups: Backup to mersey.tiger-computing.co.uk on woodlands.midnighthax.com | 2026-02-06 09:04:53 | 2026-02-06 09:31:10 | 0h 26m |
| 57217 | Koinex | Security: Kernel Version on koinexserver.home | 2026-02-06 12:18:05 | None | 1d 1h 42m |
| 57220 | OpenCorporates | UNKNOWN: 'systemd_state' on 'vm-host22.opencorporates.internal' | 2026-02-06 16:35:47 | 2026-02-06 16:40:43 | 0h 05m |
| 57226 | Rotastat | Switch from Duplicity to Restic | 2026-02-09 16:48:07 | 2026-02-10 17:22:19 | 0h 34m |
| 57159 | Ingeus | Ingeus: login to Azure | 2026-02-02 10:10:10 | 2026-02-02 10:11:53 | 0h 02m |
| 57123 | Midnight Hax | APC UPS Status on fw.midnighthax.com | 2026-01-27 15:26:48 | None | 8h 33m |
| 57204 | OGT | manuel.internal.ogtip.com restic issues | 2026-02-05 09:05:53 | 2026-02-05 16:14:46 | 7h 09m |
| 57160 | Crystal Units | CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local | 2026-02-03 10:01:25 | 2026-02-03 11:18:46 | 1h 17m |
| 57378 | AskBio | talisker.synpromics.com volume usage /home | 2026-02-16 11:20:24 | 2026-02-16 11:25:50 | 0h 05m |
| 57085 | Tangram | Etx-eks-production error logs in Datadog | 2026-01-27 10:19:46 | 2026-01-27 10:30:41 | 0h 11m |
| 57153 | Sucden | Current Load on Interstar04 | 2026-01-30 14:18:51 | 2026-01-30 14:36:26 | 0h 18m |
| 57155 | OpenCorporates | Jupyter/ bot sync | 2026-01-30 15:52:19 | 2026-01-30 16:11:06 | 0h 19m |
| 57203 | Gravytrain | app.prod.qs1.grvytrn.co.uk unmerged configs | 2026-02-05 08:13:46 | 2026-02-05 08:38:46 | 0h 25m |
| 57209 | Cirencester College | CRITICAL: HTTP: STARS HTTPS cert on ccolive.cirencester.local | 2026-02-05 15:50:35 | 2026-02-05 16:04:01 | 0h 13m |
| 57426 | OGT | sybil.internal.ogtip.com volume usage /Data | 2026-02-18 14:18:56 | 2026-02-18 14:20:26 | 0h 02m |
| 57125 | OpenCorporates | DOWN: dc infra | 2026-01-28 08:44:22 | 2026-01-29 08:31:19 | 2d 3h 47m |
| 56973 | Azura | Azura Expiring VPN certs | 2026-01-15 10:10:58 | 2026-01-22 11:20:04 | 1h 09m |
| 57345 | Global Brands | Power Outage | Global Brands | 2026-02-10 15:37:43 | 2026-02-10 15:41:04 | 0h 03m |
| 57135 | Sysdoc | Kuberetes logs | 2026-01-29 09:54:34 | 2026-01-29 13:00:08 | 3h 06m |
| 57210 | OpenCorporates | OC shutdowns | 2026-02-11 11:40:56 | 2026-02-11 11:55:33 | 0h 15m |
| 57216 | OpenCorporates | Corrupt bot database files | 2026-02-06 11:47:19 | 2026-02-06 11:48:38 | 0h 01m |
| 57359 | Tangram | Server down: dgx2.etx.internal | 2026-02-12 09:04:57 | 2026-02-12 09:29:13 | 0h 24m |
| 57231 | OGT | Storage warning: /srv/ngs on rodney.internal.ogtip.com | 2026-02-10 14:14:08 | 2026-02-10 14:47:34 | 0h 33m |
| 57350 | Geograph | Geograph Gitlab upgrade (18.8.4) | 2026-02-11 10:50:49 | 2026-02-11 11:31:10 | 0h 40m |
| 57108 | AskBio | Passwordless login on Jura, Coll and Iona | 2026-01-29 18:13:04 | 2026-01-29 18:14:24 | 0h 01m |
| 57349 | Tangram | Tangram Gitlab upgrade (18.8.4) | 2026-02-12 08:06:14 | 2026-02-12 08:44:12 | 0h 38m |
| 57182 | OpenCorporates | OC CEPH PG Failed | 2026-02-02 17:47:31 | 2026-02-02 17:48:38 | 0h 01m |
| 57181 | Sucden | Azure CLI | 2026-02-03 09:45:31 | 2026-02-03 10:04:30 | 0h 19m |
| 56971 | Novadata | NovaData expiring VPN certs | 2026-02-03 15:57:27 | 2026-02-03 17:39:10 | 1h 42m |
| 57163 | AskBio | DOWN: rtp-promptdv-01.askbio.com | 2026-02-02 09:55:23 | 2026-02-02 09:58:00 | 0h 03m |
| 57227 | Sucden | Hardware checks timeouts | 2026-02-09 14:36:13 | 2026-02-11 16:23:36 | 1h 47m |
| 57377 | Lantech | ipa-m3.private.ipa.ie root storage volume usage | 2026-02-18 12:16:04 | 2026-02-18 12:21:33 | 0h 05m |
| 57346 | Lantech | Request to disable and remove older versions of PHP for moodle.ipa.ie | 2026-02-12 16:54:02 | 2026-02-12 16:57:22 | 0h 03m |
| 57385 | Crystal Units | Logrotate failure | crylonlis2024.crystal.local | 2026-02-17 09:58:55 | 2026-02-17 10:28:21 | 0h 29m |
| 57436 | Globecast | CRITICAL: System Health: Systemd State on gcukscheddb01.globecastne.com | 2026-02-20 09:47:38 | 2026-02-20 15:22:19 | 5h 35m |
| 57362 | Crystal Units | need to add one more printer on the server | 2026-02-12 09:07:40 | 2026-02-12 09:12:07 | 0h 04m |
| 57356 | Sucden | CRITICAL: System Health: Systemd State on ubjen-gs2-p1l01.sucden.co.uk | 2026-02-11 13:26:18 | 2026-02-11 13:38:36 | 0h 12m |
| 57121 | AskBio | RTP question | 2026-02-03 11:40:56 | 2026-02-03 13:15:11 | 1h 34m |
| 57363 | BD Group | Re: eFiling Server Config | 2026-02-18 12:42:44 | 2026-02-20 11:56:57 | 2d 3h 14m |
| 57219 | Lantech | Increase IPA PHP Limit | 2026-02-09 15:19:57 | 2026-02-09 15:52:20 | 0h 32m |
| 57199 | Tangram | tangram staging cluster connectivity issues | 2026-02-11 20:39:29 | 2026-02-11 20:45:07 | 0h 06m |
| 57390 | Tangram | AWS Site-to-Site VPN: Tunnel2 on dgx2.internal.etherapeutics.co.uk | 2026-02-18 10:14:21 | 2026-02-18 10:25:30 | 0h 11m |
| 57428 | OpenCorporates | Request for S3 file cleanup and CSV upload (AWS Production) | 2026-02-18 15:19:14 | 2026-02-18 15:24:00 | 0h 05m |
| 57364 | Sucden | Https/Jenkins | 2026-02-18 13:16:29 | 2026-02-18 14:04:01 | 0h 48m |
| 57369 | Gravytrain | app.prod.qs1.grvytrn.co.uk root volume usage | 2026-02-16 13:32:31 | 2026-02-16 13:34:13 | 0h 02m |
| 57380 | Rotastat | Service failed: munin-node.service on gallus.rotastat.com | 2026-02-16 12:34:41 | 2026-02-16 12:37:48 | 0h 03m |
| 57382 | Cirencester College | cirencester connectivity | 2026-02-16 16:09:22 | 2026-02-16 16:16:36 | 0h 07m |
| 56752 | OpenCorporates | OC - Quote to remove all hardware from Sysgroup | 2025-12-11 11:47:05 | None | 1d 2h 13m |
| 57370 | Sucden | WARNING: System Health: NTP on *.sucden.co.uk | 2026-02-16 11:12:26 | 2026-02-16 11:46:25 | 0h 34m |
| 57388 | Sucden | patrs-gs2-p1l01.sucden.co.uk volume usage /srv/uyuni/var/spacewalk | 2026-02-18 11:57:05 | 2026-02-18 12:18:10 | 0h 21m |
| 57339 | OGT | CRITICAL: Backups: Restic Forget srv-restic-projects on manuel.internal.ogtip.com | 2026-02-18 13:17:50 | 2026-02-18 13:58:21 | 0h 41m |
| 57343 | OpenCorporates | SSH Access to prod-dc | 2026-02-12 10:03:08 | 2026-02-12 10:30:36 | 0h 27m |
| 57358 | Sucden | Scripts to help with network testing | 2026-02-17 09:46:04 | 2026-02-17 09:47:01 | 0h 01m |
| 57151 | Sysdoc | Important kubernetes change - sysdoc | 2026-03-18 14:25:56 | None | 9h 34m |
| 57232 | Gravytrain | Setup SecurityGroups for Gravytrain | 2026-02-09 17:41:30 | 2026-02-11 17:48:47 | 0h 07m |
| 57150 | Ingeus | Important kubernetes change - ingeus | 2026-03-18 12:19:49 | None | 1d 1h 40m |
git hash: master (b637c68b)