15 minute update

29 Dec - 30 Jan

RT	Client	Subject	First work started	First post-work reply	Time to reply
54100	BD Group	CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal	2025-03-10 19:39:35	None	4h 20m
57079	Gravytrain	www.bedfordinsuranceforbusiness.co.uk HTTPS timeouts on web.prod.bf2.bedfordinsurance.co.uk	2026-01-20 08:35:18	2026-01-20 09:00:45	0h 25m
56922	Novadata	AWS backups	2026-01-06 14:33:46	2026-01-06 14:46:27	0h 13m
56907	Ingeus	Azure account lockout	2026-01-05 09:47:27	2026-01-05 09:50:19	0h 03m
56904	Ingeus	Ingeus: login to Azure	2026-01-05 08:30:58	2026-01-05 09:36:12	1h 05m
56937	ATA Group	SBP Hardware Review	2026-01-09 11:23:03	2026-01-09 11:36:56	0h 14m
56929	NFW	Fwd: SPAM ISSUE	2026-01-07 10:48:19	2026-01-08 11:18:48	0h 30m
56825	OGT	sybil.internal.ogtip.com volume usage /Data	2026-01-09 13:58:55	2026-01-09 14:05:46	0h 07m
56790	Sucden	Linux estate patching - January 2026	2026-01-07 10:07:06	2026-01-07 10:41:37	0h 35m
56830	Trident Honda	Migrate from borg to restic	2025-12-30 10:15:35	2025-12-30 10:51:22	0h 36m
57067	Sucden	ptp4l service failing on interstar01,02	2026-01-19 10:03:37	None	1d 3h 56m
57080	Sucden	Configure apt to not hold docker packages	2026-01-20 10:43:39	2026-01-20 10:48:57	0h 05m
56817	OGT	Upgrade granddad.internal.ogtip.com to Debian 13 Trixie	2026-01-06 10:09:18	2026-01-06 10:56:22	0h 47m
56900	Sucden	interstar08/09/10.sucden.co.uk	2026-01-05 08:19:26	None	1d 5h 41m
56906	Rotastat	gallus.rotastat.com storage volume usage	2026-01-05 15:07:01	2026-01-05 15:19:01	0h 12m
56908	AskBio	Replace Duplicity with Restic	2026-01-05 11:40:23	2026-01-05 12:04:57	0h 25m
56931	Sucden	duffman.sucden.co.uk volume usage /home	2026-01-12 10:00:43	2026-01-12 10:13:56	0h 13m
57065	OpenCorporates	OC Icinga issue	2026-01-16 08:00:00	2026-01-16 08:35:43	0h 36m
56910	Cirencester College	OS Versions	2026-01-05 13:58:36	2026-01-05 14:07:08	0h 09m
56982	Lantech	IPA	2026-01-14 15:01:44	None	8h 58m
56824	OGT	OGT Site down	2025-12-29 10:32:26	2025-12-29 10:39:16	0h 07m
56979	Trident Honda	WARNING: System Health: Kitchen Sink on smbfs1.trident.lan	2026-01-13 08:42:11	2026-01-13 08:43:08	0h 01m
56896	OpenCorporates	CRITICAL: Load on backup1.opencorporates.internal	2025-12-31 14:18:35	2025-12-31 17:11:46	2h 53m
56962	OpenCorporates	CRITICAL: 'pacemaker' on 'zcluster1.opencorporates.internal'	2026-01-11 15:10:22	2026-01-11 15:14:11	0h 04m
56938	OpenCorporates	Check Valid Configs - Sys1	2026-01-07 14:45:10	2026-01-07 15:02:41	0h 18m
56946	Tangram	Tangram Gitlab upgrade (18.7.1)	2026-01-09 08:04:52	2026-01-09 09:09:51	1h 05m
57064	Crystal Units	Logrotate failure on crylonlis2024.crystal.local	2026-01-16 00:08:32	2026-01-16 00:13:35	0h 05m
56918	Gravytrain	WARNING: Security: WordPress Versions on web.prod.qs1.grvytrn.co.uk	2026-01-09 09:50:11	2026-01-09 09:58:11	0h 08m
56960	OGT	Spare disks for Rodney	2026-01-19 10:05:11	None	1d 3h 55m
56927	ERF Electrical	Whitelist IP Address	2026-01-07 09:08:06	2026-01-07 09:11:06	0h 03m
56939	Global Brands	Lines at clay cross	2026-01-07 15:47:11	2026-01-07 15:48:24	0h 01m
56950	Tangram	WARNING: Cloud: Azure Credential: GitLab on azure.etherapeutics.co.uk	2026-01-09 15:00:49	2026-01-09 15:01:37	0h 01m
56949	Global Brands	DOWN: svr1.global-brands.internal	2026-01-09 11:30:25	2026-01-09 11:56:06	0h 26m
56934	Tangram	Keycloak for AirFlow	2026-01-19 14:26:52	2026-01-19 14:28:05	0h 01m
57053	Geograph	geograph/prod/tcl-monitoring	2026-01-15 10:17:11	2026-01-15 12:11:43	1h 55m
56917	Rotastat	Draytek reboot	2026-01-06 11:29:36	2026-01-06 11:38:54	0h 09m
56955	Reigate College	CRITICAL: Networking: SSH on rc-mss.reigate.ac.uk	2026-01-09 14:04:44	None	9h 55m
56957	AskBio	Password link for the server	2026-01-09 12:48:23	2026-01-09 14:56:34	2h 08m
56928	Midnight Hax	woodlands.midnighthax.com voluem usage /var	2026-01-07 09:52:30	2026-01-07 09:56:33	0h 04m
56926	Gravytrain	app.prod.qs1.grvytrn.co.uk certbot renew snap failure	2026-01-07 11:20:15	2026-01-07 11:24:32	0h 04m
56973	Azura	Azura Expiring VPN certs	2026-01-15 10:10:58	None	1d 3h 49m
56970	AskBio	AskBio Expiring LDAP Certificates	2026-01-14 11:36:44	2026-01-15 10:12:15	2d 2h 36m
57051	AskBio	CRITICAL: System Health: Systemd State on rtp-promptdv-01.askbio.com	2026-01-15 06:00:23	2026-01-15 06:08:32	0h 08m
56942	AskBio	CRITICAL: System Health: Systemd State on edb-lab-skye.askbio.com	2026-01-08 00:00:44	2026-01-08 00:15:52	0h 15m
56947	Geograph	Geograph Gitlab upgrade (18.7.1)	2026-01-08 11:25:33	2026-01-08 12:20:52	0h 55m
57060	Cirencester College	CRITICAL: System Health: Systemd State on ccwebdb01.cirencester.ac.uk	2026-01-15 13:17:43	2026-01-15 13:37:52	0h 20m
57061	OGT	WARNING: NRPE Disk: All Disks on basil.internal.ogtip.com	2026-01-16 11:42:59	2026-01-16 11:47:04	0h 04m
57054	Rotastat	gallus.rotastat.com duply backups failure	2026-01-16 11:51:11	2026-01-16 12:45:44	0h 55m
57062	ATA Group	Birchman / ATA - OS and DB Upgrade - SAP S/4HANA Upgrade Project	2026-01-18 12:10:53	2026-01-18 13:12:45	1h 02m
56921	ATA Group	cron job to check disk usage	2026-01-06 13:58:31	2026-01-06 14:13:21	0h 15m
57075	AskBio	DOWN: rtp-promptdv-01.askbio.com	2026-01-19 15:27:13	2026-01-19 15:47:21	0h 20m
57073	AskBio	Replace Duplicity with Restic (Consultancy)	2026-01-20 11:51:14	2026-01-20 13:14:24	1h 23m
56974	Koinex	CRITICAL: Networking: ping4 on koinexserver.home	2026-01-14 09:03:45	2026-01-15 10:40:33	1h 37m
57055	Crystal Units	new printer to be installed on lisec server please	2026-01-15 10:25:47	2026-01-15 11:00:39	0h 35m
57059	None	AWS IAM role permission and access	2026-01-15 16:58:12	2026-01-15 17:02:42	0h 05m

git hash: master (c8f901f4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.45	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	85.978 msec
System CPU time	4.483 msec
Total CPU time	90.461 msec
Elapsed time	118.891 msec
Context switches	104 voluntary, 35 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-01-30&start=2025-12-29
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2026-01-30'
'start'	'2025-12-29'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 1, 30), 'start': datetime.date(2025, 12, 29), 'target': 900, 'title': '15 minute update'}
request	<Request 'http://dashboard.uat.tigr.uk/fifteen_minute_report_drilldown?end=2026-01-30&start=2025-12-29' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=4830, rt_number=54100, queue=Incidents, subject=CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=open, client=BD Group, priority=1, created=2025-03-10 19:39:07, last_txn_id=2300570>, <Ticket(id=7616, rt_number=57079, queue=Incidents, subject=www.bedfordinsuranceforbusiness.co.uk HTTPS timeouts on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=open, client=Gravytrain, priority=51, created=2026-01-20 08:30:50, last_txn_id=0>, <Ticket(id=7427, rt_number=56922, queue=Requests, subject=AWS backups, ticket_status=closed, client=Novadata, priority=1, created=2026-01-06 14:16:12, last_txn_id=0>, <Ticket(id=7412, rt_number=56907, queue=Requests, subject=Azure account lockout, ticket_status=closed, client=Ingeus, priority=41, created=2026-01-05 08:40:47, last_txn_id=0>, <Ticket(id=7409, rt_number=56904, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=41, created=2026-01-05 00:00:06, last_txn_id=0>, <Ticket(id=7442, rt_number=56937, queue=Incidents, subject=SBP Hardware Review, ticket_status=closed, client=ATA Group, priority=61, created=2026-01-07 14:03:05, last_txn_id=0>, <Ticket(id=7434, rt_number=56929, queue=Requests, subject=Fwd: SPAM ISSUE, ticket_status=stalled, client=NFW, priority=43, created=2026-01-07 10:15:36, last_txn_id=0>, <Ticket(id=7360, rt_number=56825, queue=Problems, subject=sybil.internal.ogtip.com volume usage /Data, ticket_status=resolved, client=OGT, priority=44, created=2025-12-29 10:53:41, last_txn_id=0>, <Ticket(id=7325, rt_number=56790, queue=Requests, subject=Linux estate patching - January 2026, ticket_status=resolved, client=Sucden, priority=64, created=2025-12-17 14:59:24, last_txn_id=2439520>, <Ticket(id=7397, rt_number=56830, queue=Requests, subject=Migrate from borg to restic, ticket_status=stalled, client=Trident Honda, priority=44, created=2025-12-30 10:34:06, last_txn_id=0>, <Ticket(id=7604, rt_number=57067, queue=Incidents, subject=ptp4l service failing on interstar01,02, ticket_status=resolved, client=Sucden, priority=71, created=2026-01-17 10:39:12, last_txn_id=0>, <Ticket(id=7617, rt_number=57080, queue=Requests, subject=Configure apt to not hold docker packages, ticket_status=resolved, client=Sucden, priority=61, created=2026-01-20 10:41:48, last_txn_id=0>, <Ticket(id=7352, rt_number=56817, queue=Requests, subject=Upgrade granddad.internal.ogtip.com to Debian 13 Trixie, ticket_status=open, client=OGT, priority=44, created=2025-12-24 09:38:32, last_txn_id=0>, <Ticket(id=7405, rt_number=56900, queue=Incidents, subject=interstar08/09/10.sucden.co.uk, ticket_status=closed, client=Sucden, priority=50, created=2026-01-04 01:22:33, last_txn_id=0>, <Ticket(id=7411, rt_number=56906, queue=Problems, subject=gallus.rotastat.com storage volume usage, ticket_status=closed, client=Rotastat, priority=41, created=2026-01-05 08:07:05, last_txn_id=0>, <Ticket(id=7413, rt_number=56908, queue=Requests, subject=Replace Duplicity with Restic, ticket_status=open, client=AskBio, priority=63, created=2026-01-05 11:44:04, last_txn_id=0>, <Ticket(id=7436, rt_number=56931, queue=Problems, subject=duffman.sucden.co.uk volume usage /home, ticket_status=stalled, client=Sucden, priority=43, created=2026-01-07 10:26:22, last_txn_id=0>, <Ticket(id=7602, rt_number=57065, queue=Incidents, subject=OC Icinga issue, ticket_status=resolved, client=OpenCorporates, priority=81, created=2026-01-16 08:35:22, last_txn_id=0>, <Ticket(id=7415, rt_number=56910, queue=Requests, subject=OS Versions , ticket_status=closed, client=Cirencester College, priority=41, created=2026-01-05 13:56:58, last_txn_id=0>, <Ticket(id=7487, rt_number=56982, queue=Requests, subject=IPA, ticket_status=open, client=Lantech, priority=22, created=2026-01-14 10:46:05, last_txn_id=0>, <Ticket(id=7359, rt_number=56824, queue=Incidents, subject=OGT Site down, ticket_status=closed, client=OGT, priority=61, created=2025-12-29 10:21:05, last_txn_id=0>, <Ticket(id=7484, rt_number=56979, queue=Requests, subject=WARNING: System Health: Kitchen Sink on smbfs1.trident.lan, ticket_status=resolved, client=Trident Honda, priority=41, created=2026-01-13 08:36:15, last_txn_id=0>, <Ticket(id=7400, rt_number=56896, queue=Problems, subject=CRITICAL: Load on backup1.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-12-31 05:12:59, last_txn_id=0>, <Ticket(id=7467, rt_number=56962, queue=Incidents, subject= CRITICAL: 'pacemaker' on 'zcluster1.opencorporates.internal', ticket_status=resolved, client=OpenCorporates, priority=61, created=2026-01-11 15:13:00, last_txn_id=0>, <Ticket(id=7443, rt_number=56938, queue=Incidents, subject=Check Valid Configs - 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OS and DB Upgrade - SAP S/4HANA Upgrade Project, ticket_status=resolved, client=ATA Group, priority=41, created=2026-01-15 16:03:01, last_txn_id=0>, <Ticket(id=7426, rt_number=56921, queue=Requests, subject=cron job to check disk usage, ticket_status=open, client=ATA Group, priority=3, created=2026-01-06 13:51:37, last_txn_id=0>, <Ticket(id=7612, rt_number=57075, queue=Incidents, subject=DOWN: rtp-promptdv-01.askbio.com, ticket_status=resolved, client=AskBio, priority=81, created=2026-01-19 14:50:01, last_txn_id=0>, <Ticket(id=7610, rt_number=57073, queue=Requests, subject=Replace Duplicity with Restic (Consultancy), ticket_status=open, client=AskBio, priority=61, created=2026-01-19 14:08:17, last_txn_id=0>, <Ticket(id=7479, rt_number=56974, queue=Incidents, subject=CRITICAL: Networking: ping4 on koinexserver.home, ticket_status=open, client=Koinex, priority=52, created=2026-01-12 14:46:06, last_txn_id=0>, <Ticket(id=7560, rt_number=57055, queue=Requests, subject=new printer to be installed on lisec server please, ticket_status=stalled, client=Crystal Units, priority=42, created=2026-01-15 09:39:15, last_txn_id=2442835>, <Ticket(id=7564, rt_number=57059, queue=Requests, subject=AWS IAM role permission and access, ticket_status=stalled, client=None, priority=2, created=2026-01-15 12:16:02, last_txn_id=0>]

15 minute update

29 Dec - 30 Jan

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

fifteen_minute_update_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions