| RT | Client | Subject | First work started | First post-work reply | Time to reply |
|---|---|---|---|---|---|
| 57059 | None | AWS IAM role permission and access | 2026-01-15 16:58:12 | 2026-01-15 17:02:42 | 0h 05m |
| 54100 | BD Group | CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal | 2025-03-10 19:39:35 | None | 4h 20m |
| 56922 | Novadata | AWS backups | 2026-01-06 14:33:46 | 2026-01-06 14:46:27 | 0h 13m |
| 56907 | Ingeus | Azure account lockout | 2026-01-05 09:47:27 | 2026-01-05 09:50:19 | 0h 03m |
| 56904 | Ingeus | Ingeus: login to Azure | 2026-01-05 08:30:58 | 2026-01-05 09:36:12 | 1h 05m |
| 56937 | ATA Group | SBP Hardware Review | 2026-01-09 11:23:03 | 2026-01-09 11:36:56 | 0h 14m |
| 57095 | ATA Group | Access to ATA group infrastructure | 2026-01-26 11:40:18 | 2026-01-26 11:41:30 | 0h 01m |
| 56790 | Sucden | Linux estate patching - January 2026 | 2026-01-07 10:07:06 | 2026-01-07 10:41:37 | 0h 35m |
| 56825 | OGT | sybil.internal.ogtip.com volume usage /Data | 2026-01-09 13:58:55 | 2026-01-09 14:05:46 | 0h 07m |
| 57067 | Sucden | ptp4l service failing on interstar01,02 | 2026-01-19 10:03:37 | None | 1d 3h 56m |
| 56639 | ATA Group | Contract for 2026 | 2026-01-27 14:39:01 | 2026-01-27 14:58:01 | 0h 19m |
| 56900 | Sucden | interstar08/09/10.sucden.co.uk | 2026-01-05 08:19:26 | None | 1d 5h 41m |
| 57128 | OpenCorporates | Stop Data Sync on Jupyter | 2026-01-28 19:30:03 | 2026-01-28 19:40:57 | 0h 11m |
| 56908 | AskBio | Replace Duplicity with Restic | 2026-01-05 11:40:23 | 2026-01-05 12:04:57 | 0h 25m |
| 57065 | OpenCorporates | OC Icinga issue | 2026-01-16 08:00:00 | 2026-01-16 08:35:43 | 0h 36m |
| 57080 | Sucden | Configure apt to not hold docker packages | 2026-01-20 10:43:39 | 2026-01-20 10:48:57 | 0h 05m |
| 56982 | Lantech | IPA | 2026-01-14 15:01:44 | 2026-01-21 12:01:13 | 2d 0h 59m |
| 56906 | Rotastat | gallus.rotastat.com storage volume usage | 2026-01-05 15:07:01 | 2026-01-05 15:19:01 | 0h 12m |
| 56910 | Cirencester College | OS Versions | 2026-01-05 13:58:36 | 2026-01-05 14:07:08 | 0h 09m |
| 56824 | OGT | OGT Site down | 2025-12-29 10:32:26 | 2025-12-29 10:39:16 | 0h 07m |
| 56949 | Global Brands | DOWN: svr1.global-brands.internal | 2026-01-09 11:30:25 | 2026-01-09 11:56:06 | 0h 26m |
| 57119 | Crystal Units | cuin site 2 printer to be put onto server lisec if not already there please check | 2026-01-27 12:01:00 | 2026-01-27 12:12:57 | 0h 12m |
| 56960 | OGT | Spare disks for Rodney | 2026-01-19 10:05:11 | 2026-01-22 10:49:09 | 0h 44m |
| 56979 | Trident Honda | WARNING: System Health: Kitchen Sink on smbfs1.trident.lan | 2026-01-13 08:42:11 | 2026-01-13 08:43:08 | 0h 01m |
| 57140 | Cirencester College | 20260129-DB server degraded - appears full | 2026-01-30 10:23:15 | 2026-01-30 10:54:24 | 0h 31m |
| 56957 | AskBio | Password link for the server | 2026-01-09 12:48:23 | 2026-01-09 14:56:34 | 2h 08m |
| 56896 | OpenCorporates | CRITICAL: Load on backup1.opencorporates.internal | 2025-12-31 14:18:35 | 2025-12-31 17:11:46 | 2h 53m |
| 56938 | OpenCorporates | Check Valid Configs - Sys1 | 2026-01-07 14:45:10 | 2026-01-07 15:02:41 | 0h 18m |
| 57051 | AskBio | CRITICAL: System Health: Systemd State on rtp-promptdv-01.askbio.com | 2026-01-15 06:00:23 | 2026-01-15 06:08:32 | 0h 08m |
| 56926 | Gravytrain | app.prod.qs1.grvytrn.co.uk certbot renew snap failure | 2026-01-07 11:20:15 | 2026-01-07 11:24:32 | 0h 04m |
| 56962 | OpenCorporates | CRITICAL: 'pacemaker' on 'zcluster1.opencorporates.internal' | 2026-01-11 15:10:22 | 2026-01-11 15:14:11 | 0h 04m |
| 57064 | Crystal Units | Logrotate failure on crylonlis2024.crystal.local | 2026-01-16 00:08:32 | 2026-01-16 00:13:35 | 0h 05m |
| 56946 | Tangram | Tangram Gitlab upgrade (18.7.1) | 2026-01-09 08:04:52 | 2026-01-09 09:09:51 | 1h 05m |
| 56918 | Gravytrain | WARNING: Security: WordPress Versions on web.prod.qs1.grvytrn.co.uk | 2026-01-09 09:50:11 | 2026-01-09 09:58:11 | 0h 08m |
| 56927 | ERF Electrical | Whitelist IP Address | 2026-01-07 09:08:06 | 2026-01-07 09:11:06 | 0h 03m |
| 56939 | Global Brands | Lines at clay cross | 2026-01-07 15:47:11 | 2026-01-07 15:48:24 | 0h 01m |
| 56950 | Tangram | WARNING: Cloud: Azure Credential: GitLab on azure.etherapeutics.co.uk | 2026-01-09 15:00:49 | 2026-01-09 15:01:37 | 0h 01m |
| 56818 | OGT | Upgrade mickey.internal.ogtip.com to Debian 13 Trixie | 2026-02-19 13:19:05 | None | 1d 0h 41m |
| 56980 | JISC | OpenAthens server patching | 2026-01-21 07:55:23 | 2026-01-21 08:05:15 | 0h 10m |
| 56917 | Rotastat | Draytek reboot | 2026-01-06 11:29:36 | 2026-01-06 11:38:54 | 0h 09m |
| 56955 | Reigate College | CRITICAL: Networking: SSH on rc-mss.reigate.ac.uk | 2026-01-09 14:04:44 | None | 9h 55m |
| 57141 | OpenCorporates | Jupyter server shutdown | 2026-01-30 16:16:21 | None | 7h 44m |
| 56830 | Trident Honda | Migrate from borg to restic | 2025-12-30 10:15:35 | 2025-12-30 10:51:22 | 0h 36m |
| 56934 | Tangram | Keycloak for AirFlow | 2026-01-19 14:26:52 | 2026-01-19 14:28:05 | 0h 01m |
| 57053 | Geograph | geograph/prod/tcl-monitoring | 2026-01-15 10:17:11 | 2026-01-15 12:11:43 | 1h 55m |
| 56970 | AskBio | AskBio Expiring LDAP Certificates | 2026-01-14 11:36:44 | 2026-01-15 10:12:15 | 2d 2h 36m |
| 56928 | Midnight Hax | woodlands.midnighthax.com voluem usage /var | 2026-01-07 09:52:30 | 2026-01-07 09:56:33 | 0h 04m |
| 57060 | Cirencester College | CRITICAL: System Health: Systemd State on ccwebdb01.cirencester.ac.uk | 2026-01-15 13:17:43 | 2026-01-15 13:37:52 | 0h 20m |
| 57054 | Rotastat | gallus.rotastat.com duply backups failure | 2026-01-16 11:51:11 | 2026-01-16 12:45:44 | 0h 55m |
| 57061 | OGT | WARNING: NRPE Disk: All Disks on basil.internal.ogtip.com | 2026-01-16 11:42:59 | 2026-01-16 11:47:04 | 0h 04m |
| 57062 | ATA Group | Birchman / ATA - OS and DB Upgrade - SAP S/4HANA Upgrade Project | 2026-01-18 12:10:53 | 2026-01-18 13:12:45 | 1h 02m |
| 56942 | AskBio | CRITICAL: System Health: Systemd State on edb-lab-skye.askbio.com | 2026-01-08 00:00:44 | 2026-01-08 00:15:52 | 0h 15m |
| 56947 | Geograph | Geograph Gitlab upgrade (18.7.1) | 2026-01-08 11:25:33 | 2026-01-08 12:20:52 | 0h 55m |
| 57082 | OGT | WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com | 2026-01-27 11:33:39 | 2026-01-27 11:37:21 | 0h 04m |
| 57111 | Geograph | CRITICAL: HTTP: Geograph data HTTP on data.geograph.org.uk | 2026-01-27 08:41:28 | 2026-01-27 08:51:17 | 0h 10m |
| 56817 | OGT | Upgrade granddad.internal.ogtip.com to Debian 13 Trixie | 2026-01-06 10:09:18 | 2026-01-06 10:56:22 | 0h 47m |
| 57083 | Koinex | Possible firewall issue | 2026-01-22 10:37:11 | 2026-01-22 10:44:03 | 0h 07m |
| 57109 | Sucden | WARNING: NRPE Disk: All Disks on duffman.sucden.co.uk | 2026-01-12 10:00:43 | 2026-01-26 10:50:19 | 0h 50m |
| 57118 | AskBio | WARNING: NRPE Disk: / on edb-lab-skye.askbio.com | 2026-01-29 11:53:01 | 2026-01-29 11:56:48 | 0h 04m |
| 57086 | Imoves | Is imoves down - can you check | 2026-01-22 09:58:55 | 2026-01-22 10:00:55 | 0h 02m |
| 57107 | OpenCorporates | sys1 ipmi issue | 2026-01-27 08:51:26 | 2026-01-27 11:56:58 | 3h 06m |
| 57138 | Geograph | [FIRING: 1 for geograph/prod] NodeFilesystemSpaceFillingUp in tcl-monitoring | 2026-01-30 10:17:23 | 2026-01-30 16:29:23 | 6h 12m |
| 57104 | AskBio | Connectivity blip | 2026-01-26 08:00:00 | 2026-01-26 08:10:05 | 0h 10m |
| 57091 | Top To Toe | CRITICAL: System Health: Systemd State on gait-prod.toptotoe.com | 2026-01-21 08:09:42 | 2026-01-21 08:38:03 | 0h 28m |
| 57079 | Gravytrain | www.bedfordinsuranceforbusiness.co.uk HTTPS timeouts on web.prod.bf2.bedfordinsurance.co.uk | 2026-01-20 08:35:18 | 2026-01-20 09:00:45 | 0h 25m |
| 56974 | Koinex | CRITICAL: Networking: ping4 on koinexserver.home | 2026-01-14 09:03:45 | 2026-01-15 10:40:33 | 1h 37m |
| 57055 | Crystal Units | new printer to be installed on lisec server please | 2026-01-15 10:25:47 | 2026-01-15 11:00:39 | 0h 35m |
| 57073 | AskBio | Replace Duplicity with Restic (Consultancy) | 2026-01-20 11:51:14 | 2026-01-20 13:14:24 | 1h 23m |
| 57129 | Global Brands | lines are going down | 2026-01-28 18:26:52 | 2026-01-28 18:33:00 | 0h 06m |
| 57112 | OpenCorporates | Server shutdown | 2026-02-02 15:09:17 | None | 8h 51m |
| 57075 | AskBio | DOWN: rtp-promptdv-01.askbio.com | 2026-01-19 15:27:13 | 2026-01-19 15:47:21 | 0h 20m |
| 57102 | Tangram | ETX Gitlab upgrade (18.8.2) | 2026-01-23 08:05:25 | 2026-01-23 09:32:01 | 1h 27m |
| 57123 | Midnight Hax | APC UPS Status on fw.midnighthax.com | 2026-01-27 15:26:48 | None | 8h 33m |
| 57085 | Tangram | Etx-eks-production error logs in Datadog | 2026-01-27 10:19:46 | 2026-01-27 10:30:41 | 0h 11m |
| 57153 | Sucden | Current Load on Interstar04 | 2026-01-30 14:18:51 | 2026-01-30 14:36:26 | 0h 18m |
| 57155 | OpenCorporates | Jupyter/ bot sync | 2026-01-30 15:52:19 | 2026-01-30 16:11:06 | 0h 19m |
| 57125 | OpenCorporates | DOWN: dc infra | 2026-01-28 08:44:22 | 2026-01-29 08:31:19 | 2d 3h 47m |
| 56973 | Azura | Azura Expiring VPN certs | 2026-01-15 10:10:58 | 2026-01-22 11:20:04 | 1h 09m |
| 57135 | Sysdoc | Kuberetes logs | 2026-01-29 09:54:34 | 2026-01-29 13:00:08 | 3h 06m |
| 57108 | AskBio | Passwordless login on Jura, Coll and Iona | 2026-01-29 18:13:04 | 2026-01-29 18:14:24 | 0h 01m |
| 56752 | OpenCorporates | OC - Quote to remove all hardware from Sysgroup | 2025-12-11 11:47:05 | None | 1d 2h 13m |
| 57151 | Sysdoc | Important kubernetes change - sysdoc | 2026-03-18 14:25:56 | None | 9h 34m |
| 56921 | ATA Group | cron job to check disk usage | 2026-01-06 13:58:31 | 2026-01-06 14:13:21 | 0h 15m |
| 57150 | Ingeus | Important kubernetes change - ingeus | 2026-03-18 12:19:49 | None | 1d 1h 40m |
git hash: master (b637c68b)