| RT | Client | Subject | First work started | First post-work reply | Time to reply |
|---|---|---|---|---|---|
| 56803 | Sucden | STAR dteadmin user to be added to Interstar07-10 | 2025-12-22 09:12:20 | 2025-12-22 10:05:37 | 0h 53m |
| 54100 | BD Group | CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal | 2025-03-10 19:39:35 | None | 4h 20m |
| 56728 | OpenCorporates | Docker Registry | 2025-12-09 11:41:04 | 2025-12-09 11:47:40 | 0h 07m |
| 56727 | Rotastat | gallus.rotastat.com excessive load | 2025-12-09 11:28:39 | 2025-12-09 11:33:12 | 0h 05m |
| 56773 | Sucden | SFL Old servers root access | 2025-12-15 14:31:29 | 2025-12-15 16:07:35 | 1h 36m |
| 56922 | Novadata | AWS backups | 2026-01-06 14:33:46 | 2026-01-06 14:46:27 | 0h 13m |
| 56907 | Ingeus | Azure account lockout | 2026-01-05 09:47:27 | 2026-01-05 09:50:19 | 0h 03m |
| 56627 | Tusk IC | Remove Tusk servers from support | 2025-12-15 10:04:20 | None | 1d 3h 56m |
| 56490 | OpenCorporates | Server Shutdown | 2025-12-11 12:06:13 | 2025-12-11 12:38:15 | 0h 32m |
| 56904 | Ingeus | Ingeus: login to Azure | 2026-01-05 08:30:58 | 2026-01-05 09:36:12 | 1h 05m |
| 56937 | ATA Group | SBP Hardware Review | 2026-01-09 11:23:03 | 2026-01-09 11:36:56 | 0h 14m |
| 56708 | Quickline | CRITICAL: Special: Zabbix Server on aql-svr-zabbix-app.quickline.co.uk | 2025-12-08 15:57:23 | 2025-12-08 16:02:31 | 0h 05m |
| 56775 | Lantech | Re: Point Update for Moodle (to Moodle 4.5.7 - released on Oct 6th 2025) | 2025-12-15 15:52:47 | 2025-12-15 16:05:46 | 0h 13m |
| 56795 | OGT | manuel.internal.ogtip.com restic issues | 2025-12-18 09:49:36 | 2025-12-18 10:47:12 | 0h 58m |
| 56929 | NFW | Fwd: SPAM ISSUE | 2026-01-07 10:48:19 | 2026-01-08 11:18:48 | 0h 30m |
| 56703 | OGT | WARNING: Disk: Cluster Disks on rodney.internal.ogtip.com | 2025-12-09 15:00:45 | 2025-12-09 16:39:21 | 1h 39m |
| 56749 | Geograph | Geograph Gitlab upgrade (18.6.2) | 2025-12-11 10:37:30 | 2025-12-11 12:04:47 | 1h 27m |
| 56748 | Tangram | Tangram Gitlab upgrade (18.6.2) | 2025-12-12 08:06:42 | 2025-12-12 08:07:39 | 0h 01m |
| 56717 | OGT | rodney2.internal.ogtip.com predictive disk failure | 2025-12-08 10:49:22 | 2025-12-08 15:05:27 | 4h 16m |
| 56825 | OGT | sybil.internal.ogtip.com volume usage /Data | 2026-01-09 13:58:55 | 2026-01-09 14:05:46 | 0h 07m |
| 56790 | Sucden | Linux estate patching - January 2026 | 2026-01-07 10:07:06 | 2026-01-07 10:41:37 | 0h 35m |
| 56731 | BD Group | CRITICAL: HTTP: portal.bdgroup.co.uk HTTP on env.bridget.bdg.internal | 2025-12-10 10:56:31 | None | 1d 3h 03m |
| 56618 | OGT | Upgrade damien.internal.ogtip.com to Debian 13 Trixie | 2025-12-10 09:49:03 | 2025-12-10 10:09:23 | 0h 20m |
| 56744 | Rotastat | fstab Entry | 2025-12-10 14:55:25 | 2025-12-10 15:00:36 | 0h 05m |
| 56721 | Imoves | Fwd: Your imoves invoice #189158 | 2025-12-11 08:16:21 | 2025-12-11 11:02:33 | 2h 46m |
| 56741 | Tusk IC | Config files | 2025-12-10 15:00:42 | 2025-12-10 15:47:20 | 0h 47m |
| 56758 | AskBio | New accounts | 2025-12-12 13:23:34 | 2025-12-12 14:21:57 | 0h 58m |
| 56830 | Trident Honda | Migrate from borg to restic | 2025-12-30 10:15:35 | 2025-12-30 10:51:22 | 0h 36m |
| 56756 | AskBio | Amendment to rebooting protocol | 2025-12-12 10:24:24 | None | 1d 3h 36m |
| 56751 | Gravytrain | wkhtmltopdf not available | 2025-12-11 11:12:34 | 2025-12-11 11:53:51 | 0h 41m |
| 56715 | Sucden | Power supply issues | 2025-12-08 11:11:22 | 2025-12-08 11:12:26 | 0h 01m |
| 56770 | Reigate College | rc-mss.reigate.ac.uk disk filled up | 2025-12-15 08:16:26 | 2025-12-15 08:26:39 | 0h 10m |
| 56755 | Sucden | IXN ILO | 2025-12-12 09:03:16 | 2025-12-12 09:36:10 | 0h 33m |
| 56764 | BD Group | Multiple failed HTTP checks | 2025-12-15 11:07:27 | 2025-12-16 09:20:12 | 2d 2h 13m |
| 56754 | Lantech | Request to secure public access to .git/ and 3 other files on moodle.ipa.ie | 2025-12-12 11:47:35 | 2025-12-12 14:47:10 | 2h 60m |
| 56809 | OpenCorporates | CRITICAL: Load on zcluster2.opencorporates.internal | 2025-12-22 12:20:51 | 2025-12-22 12:24:48 | 0h 04m |
| 56762 | AskBio | Disk array on Talisker | 2025-12-16 08:46:57 | 2025-12-16 10:21:49 | 1h 35m |
| 56817 | OGT | Upgrade granddad.internal.ogtip.com to Debian 13 Trixie | 2026-01-06 10:09:18 | 2026-01-06 10:56:22 | 0h 47m |
| 56806 | AskBio | Storage critical: /var/cache/duplicity on talisker.synpromics.com | 2025-12-22 04:22:07 | 2025-12-22 04:46:23 | 0h 24m |
| 56900 | Sucden | interstar08/09/10.sucden.co.uk | 2026-01-05 08:19:26 | None | 1d 5h 41m |
| 56781 | Gravytrain | {app,web}.prod.qs1.grvytrn.co.uk script error | 2025-12-17 11:23:03 | 2025-12-17 11:35:07 | 0h 12m |
| 56786 | Trident Honda | smbfs1.trident.lan volume usage /srv | 2025-12-17 08:41:50 | 2025-12-17 08:45:52 | 0h 04m |
| 56906 | Rotastat | gallus.rotastat.com storage volume usage | 2026-01-05 15:07:01 | 2026-01-05 15:19:01 | 0h 12m |
| 56908 | AskBio | Replace Duplicity with Restic | 2026-01-05 11:40:23 | 2026-01-05 12:04:57 | 0h 25m |
| 56797 | AskBio | CRITICAL: HTTP: prompt-softdev.askbio.com HTTPS on edb-iona.askbio.com | 2025-12-19 08:23:12 | 2025-12-19 08:24:00 | 0h 01m |
| 56771 | OGT | rodney2.internal.ogtip.com predictive disk failure | 2025-12-22 09:44:31 | 2025-12-22 10:21:44 | 0h 37m |
| 56783 | Crystal Units | CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local | 2025-12-16 18:21:39 | 2025-12-16 18:22:30 | 0h 01m |
| 56910 | Cirencester College | OS Versions | 2026-01-05 13:58:36 | 2026-01-05 14:07:08 | 0h 09m |
| 56824 | OGT | OGT Site down | 2025-12-29 10:32:26 | 2025-12-29 10:39:16 | 0h 07m |
| 56896 | OpenCorporates | CRITICAL: Load on backup1.opencorporates.internal | 2025-12-31 14:18:35 | 2025-12-31 17:11:46 | 2h 53m |
| 56938 | OpenCorporates | Check Valid Configs - Sys1 | 2026-01-07 14:45:10 | 2026-01-07 15:02:41 | 0h 18m |
| 56946 | Tangram | Tangram Gitlab upgrade (18.7.1) | 2026-01-09 08:04:52 | 2026-01-09 09:09:51 | 1h 05m |
| 56918 | Gravytrain | WARNING: Security: WordPress Versions on web.prod.qs1.grvytrn.co.uk | 2026-01-09 09:50:11 | 2026-01-09 09:58:11 | 0h 08m |
| 56960 | OGT | Spare disks for Rodney | 2026-01-19 10:05:11 | None | 1d 3h 55m |
| 56927 | ERF Electrical | Whitelist IP Address | 2026-01-07 09:08:06 | 2026-01-07 09:11:06 | 0h 03m |
| 56939 | Global Brands | Lines at clay cross | 2026-01-07 15:47:11 | 2026-01-07 15:48:24 | 0h 01m |
| 56950 | Tangram | WARNING: Cloud: Azure Credential: GitLab on azure.etherapeutics.co.uk | 2026-01-09 15:00:49 | 2026-01-09 15:01:37 | 0h 01m |
| 56949 | Global Brands | DOWN: svr1.global-brands.internal | 2026-01-09 11:30:25 | 2026-01-09 11:56:06 | 0h 26m |
| 56917 | Rotastat | Draytek reboot | 2026-01-06 11:29:36 | 2026-01-06 11:38:54 | 0h 09m |
| 56955 | Reigate College | CRITICAL: Networking: SSH on rc-mss.reigate.ac.uk | 2026-01-09 14:04:44 | None | 9h 55m |
| 56957 | AskBio | Password link for the server | 2026-01-09 12:48:23 | 2026-01-09 14:56:34 | 2h 08m |
| 56928 | Midnight Hax | woodlands.midnighthax.com voluem usage /var | 2026-01-07 09:52:30 | 2026-01-07 09:56:33 | 0h 04m |
| 56926 | Gravytrain | app.prod.qs1.grvytrn.co.uk certbot renew snap failure | 2026-01-07 11:20:15 | 2026-01-07 11:24:32 | 0h 04m |
| 56942 | AskBio | CRITICAL: System Health: Systemd State on edb-lab-skye.askbio.com | 2026-01-08 00:00:44 | 2026-01-08 00:15:52 | 0h 15m |
| 56947 | Geograph | Geograph Gitlab upgrade (18.7.1) | 2026-01-08 11:25:33 | 2026-01-08 12:20:52 | 0h 55m |
| 56921 | ATA Group | cron job to check disk usage | 2026-01-06 13:58:31 | 2026-01-06 14:13:21 | 0h 15m |
git hash: master (c8f901f4)