| RT | Client | Subject | First work started | First post-work reply | Time to reply |
|---|---|---|---|---|---|
| 56803 | Sucden | STAR dteadmin user to be added to Interstar07-10 | 2025-12-22 09:12:20 | 2025-12-22 10:05:37 | 0h 53m |
| 54100 | BD Group | CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal | 2025-03-10 19:39:35 | None | 4h 20m |
| 56690 | AskBio | Prompt monitoring | 2025-12-04 17:34:33 | 2025-12-05 08:47:07 | 1d 5h 13m |
| 56728 | OpenCorporates | Docker Registry | 2025-12-09 11:41:04 | 2025-12-09 11:47:40 | 0h 07m |
| 56727 | Rotastat | gallus.rotastat.com excessive load | 2025-12-09 11:28:39 | 2025-12-09 11:33:12 | 0h 05m |
| 56773 | Sucden | SFL Old servers root access | 2025-12-15 14:31:29 | 2025-12-15 16:07:35 | 1h 36m |
| 56623 | JISC | VPN access for Jim Potter | 2025-12-02 09:42:49 | 2025-12-02 10:21:43 | 0h 39m |
| 56627 | Tusk IC | Remove Tusk servers from support | 2025-12-15 10:04:20 | None | 1d 3h 56m |
| 56632 | Ingeus | Ingeus: login to Azure | 2025-12-01 10:15:38 | 2025-12-01 10:19:37 | 0h 04m |
| 56581 | Gravytrain | app.prod.bf1.grvytrn.co.uk service failure | 2025-11-27 09:04:43 | 2025-12-01 11:55:16 | 2h 51m |
| 56576 | Gravytrain | gravytrain aws alerts | 2025-12-04 10:13:15 | None | 1d 3h 47m |
| 56490 | OpenCorporates | Server Shutdown | 2025-12-11 12:06:13 | 2025-12-11 12:38:15 | 0h 32m |
| 56708 | Quickline | CRITICAL: Special: Zabbix Server on aql-svr-zabbix-app.quickline.co.uk | 2025-12-08 15:57:23 | 2025-12-08 16:02:31 | 0h 05m |
| 56775 | Lantech | Re: Point Update for Moodle (to Moodle 4.5.7 - released on Oct 6th 2025) | 2025-12-15 15:52:47 | 2025-12-15 16:05:46 | 0h 13m |
| 56795 | OGT | manuel.internal.ogtip.com restic issues | 2025-12-18 09:49:36 | 2025-12-18 10:47:12 | 0h 58m |
| 56680 | TCV | it.tcv.org.uk shred.sh issue | 2025-12-02 11:27:00 | 2025-12-02 12:46:41 | 1h 20m |
| 56691 | Advensys | DOWN: arpinodeb.clients.advensys.internal | 2025-12-03 15:31:17 | 2025-12-03 15:32:57 | 0h 02m |
| 56629 | Global Brands | CRITICAL: Claycross VPN: from claycross on claycross.global-brands.internal | 2025-12-01 12:03:13 | None | 1d 1h 57m |
| 56640 | Cirencester College | Adjustment to mail acceptance by server CCOLIVE | 2025-12-02 14:30:39 | 2025-12-02 16:29:06 | 1h 58m |
| 56703 | OGT | WARNING: Disk: Cluster Disks on rodney.internal.ogtip.com | 2025-12-09 15:00:45 | 2025-12-09 16:39:21 | 1h 39m |
| 56749 | Geograph | Geograph Gitlab upgrade (18.6.2) | 2025-12-11 10:37:30 | 2025-12-11 12:04:47 | 1h 27m |
| 56748 | Tangram | Tangram Gitlab upgrade (18.6.2) | 2025-12-12 08:06:42 | 2025-12-12 08:07:39 | 0h 01m |
| 56717 | OGT | rodney2.internal.ogtip.com predictive disk failure | 2025-12-08 10:49:22 | 2025-12-08 15:05:27 | 4h 16m |
| 56641 | ATA Group | SBD System Issues | 2025-12-03 15:45:20 | 2025-12-03 15:50:33 | 0h 05m |
| 56637 | DLS Plastics | dls-weberp2.dlsmedical.internal root volume filling up | 2025-12-02 11:01:15 | 2025-12-02 11:06:01 | 0h 05m |
| 56697 | AskBio | talisker recent backups issue | 2025-12-04 15:17:31 | 2025-12-05 09:06:33 | 1d 7h 49m |
| 56695 | Quickline | aql-svr-zabbix-app/aql-svr-zabbix-db distro upgrade | 2025-12-04 11:00:38 | 2025-12-04 11:02:03 | 0h 01m |
| 56731 | BD Group | CRITICAL: HTTP: portal.bdgroup.co.uk HTTP on env.bridget.bdg.internal | 2025-12-10 10:56:31 | None | 1d 3h 03m |
| 56618 | OGT | Upgrade damien.internal.ogtip.com to Debian 13 Trixie | 2025-12-10 09:49:03 | 2025-12-10 10:09:23 | 0h 20m |
| 56744 | Rotastat | fstab Entry | 2025-12-10 14:55:25 | 2025-12-10 15:00:36 | 0h 05m |
| 56721 | Imoves | Fwd: Your imoves invoice #189158 | 2025-12-11 08:16:21 | 2025-12-11 11:02:33 | 2h 46m |
| 56681 | Tusk IC | CRITICAL: Networking: SSH on elephant.tusknet | 2025-12-03 08:23:52 | 2025-12-03 08:46:22 | 0h 23m |
| 56679 | AskBio | Access issue on Mull | 2025-12-02 10:32:25 | 2025-12-02 10:45:13 | 0h 13m |
| 56689 | Sucden | Local Firewall rules | 2025-12-03 14:02:45 | 2025-12-03 14:03:24 | 0h 01m |
| 56704 | Sucden | TCP connections issues on interstar07,08,09,10 - Urgent | 2025-12-05 15:14:54 | 2025-12-05 15:58:59 | 0h 44m |
| 56741 | Tusk IC | Config files | 2025-12-10 15:00:42 | 2025-12-10 15:47:20 | 0h 47m |
| 56644 | Entrepreneurs Circle | CRITICAL: HTTP: ecmasterplan.co.uk HTTPS cert on srv.entrepreneurscircle.org | 2025-12-03 15:24:08 | 2025-12-03 15:27:04 | 0h 03m |
| 56758 | AskBio | New accounts | 2025-12-12 13:23:34 | 2025-12-12 14:21:57 | 0h 58m |
| 56830 | Trident Honda | Migrate from borg to restic | 2025-12-30 10:15:35 | 2025-12-30 10:51:22 | 0h 36m |
| 56756 | AskBio | Amendment to rebooting protocol | 2025-12-12 10:24:24 | None | 1d 3h 36m |
| 56751 | Gravytrain | wkhtmltopdf not available | 2025-12-11 11:12:34 | 2025-12-11 11:53:51 | 0h 41m |
| 56715 | Sucden | Power supply issues | 2025-12-08 11:11:22 | 2025-12-08 11:12:26 | 0h 01m |
| 56686 | TCV | Install a CPAN module | 2025-12-04 09:01:33 | 2025-12-04 09:07:47 | 0h 06m |
| 56770 | Reigate College | rc-mss.reigate.ac.uk disk filled up | 2025-12-15 08:16:26 | 2025-12-15 08:26:39 | 0h 10m |
| 56698 | JISC | OpenAthens server patching | 2025-12-05 09:52:32 | 2025-12-05 09:54:26 | 0h 02m |
| 56642 | Advensys | Arpino Warehouse Move - Urgent | 2025-12-02 08:39:20 | 2025-12-02 10:05:45 | 1h 26m |
| 56755 | Sucden | IXN ILO | 2025-12-12 09:03:16 | 2025-12-12 09:36:10 | 0h 33m |
| 56764 | BD Group | Multiple failed HTTP checks | 2025-12-15 11:07:27 | 2025-12-16 09:20:12 | 2d 2h 13m |
| 56754 | Lantech | Request to secure public access to .git/ and 3 other files on moodle.ipa.ie | 2025-12-12 11:47:35 | 2025-12-12 14:47:10 | 2h 60m |
| 56809 | OpenCorporates | CRITICAL: Load on zcluster2.opencorporates.internal | 2025-12-22 12:20:51 | 2025-12-22 12:24:48 | 0h 04m |
| 56762 | AskBio | Disk array on Talisker | 2025-12-16 08:46:57 | 2025-12-16 10:21:49 | 1h 35m |
| 56806 | AskBio | Storage critical: /var/cache/duplicity on talisker.synpromics.com | 2025-12-22 04:22:07 | 2025-12-22 04:46:23 | 0h 24m |
| 56781 | Gravytrain | {app,web}.prod.qs1.grvytrn.co.uk script error | 2025-12-17 11:23:03 | 2025-12-17 11:35:07 | 0h 12m |
| 56786 | Trident Honda | smbfs1.trident.lan volume usage /srv | 2025-12-17 08:41:50 | 2025-12-17 08:45:52 | 0h 04m |
| 56797 | AskBio | CRITICAL: HTTP: prompt-softdev.askbio.com HTTPS on edb-iona.askbio.com | 2025-12-19 08:23:12 | 2025-12-19 08:24:00 | 0h 01m |
| 56771 | OGT | rodney2.internal.ogtip.com predictive disk failure | 2025-12-22 09:44:31 | 2025-12-22 10:21:44 | 0h 37m |
| 56783 | Crystal Units | CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local | 2025-12-16 18:21:39 | 2025-12-16 18:22:30 | 0h 01m |
| 56824 | OGT | OGT Site down | 2025-12-29 10:32:26 | 2025-12-29 10:39:16 | 0h 07m |
| 56896 | OpenCorporates | CRITICAL: Load on backup1.opencorporates.internal | 2025-12-31 14:18:35 | 2025-12-31 17:11:46 | 2h 53m |
git hash: master (c8f901f4)