| RT | Client | Subject | First work started | First post-work reply | Time to reply |
|---|---|---|---|---|---|
| 56243 | AskBio | User accounts | 2025-10-24 15:09:43 | 2025-10-27 11:49:36 | 2d 0h 40m |
| 56428 | Sucden | Server sending DNS to Pakistan | 2025-11-17 11:28:51 | 2025-11-17 11:42:06 | 0h 13m |
| 56575 | Tusk IC | upcoming network outage | 2025-11-27 11:34:50 | 2025-11-28 11:52:03 | 0h 17m |
| 54100 | BD Group | CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal | 2025-03-10 19:39:35 | None | 4h 20m |
| 56326 | Rotastat | Storage alert: /home on gallus.rotastat.com | 2025-11-05 11:25:00 | 2025-11-05 11:27:09 | 0h 02m |
| 56316 | JISC | Jisc VPN user cert renewals | 2025-11-06 11:44:42 | 2025-11-07 15:45:57 | 4h 01m |
| 56325 | Tusk IC | Storage alert: /srv/software on mammoth.tusknet | 2025-11-05 10:48:14 | 2025-11-05 11:09:22 | 0h 21m |
| 56371 | AskBio | macleod.synpromics.com backup to thames.tiger-computing.co.uk | 2025-11-10 13:26:30 | 2025-11-10 13:29:51 | 0h 03m |
| 56007 | Kahootz | Remove Kahootz servers from support | 2025-11-03 11:07:26 | 2025-11-03 12:50:34 | 1h 43m |
| 56276 | Midnight Hax | mpc.jbpc.co.uk - Puppet cleanup | 2025-10-28 15:28:13 | 2025-11-19 16:28:09 | 0h 60m |
| 56292 | Tusk IC | mammoth.tusknet volume usage on /srv/software | 2025-10-31 08:46:55 | 2025-10-31 08:49:01 | 0h 02m |
| 56478 | Crystal Units | NTP on crylonlis2024.crystal.local | 2025-11-24 10:39:00 | 2025-11-24 11:05:15 | 0h 26m |
| 56395 | BD Group | ef-v5-nodes.c.ef-platform.internal site timeouts | 2025-11-12 08:22:41 | 2025-11-12 08:23:44 | 0h 01m |
| 56384 | AskBio | UNKNOWN: NRPE Disk: All Disks on edb-jura.askbio.com | 2025-11-10 16:43:54 | 2025-11-10 16:56:00 | 0h 12m |
| 56274 | ITC Compliance | WARNING: Cluster: ClusterCheck on web2.itccompliance.co.uk | 2025-10-28 11:46:30 | 2025-10-29 12:56:08 | 1h 10m |
| 56273 | AskBio | Drive failure darkmatter.synpromics.com | 2025-10-28 14:36:04 | 2025-10-28 15:30:01 | 0h 54m |
| 56390 | OGT | ant.internal.ogtip.com configuration issue | 2025-11-11 11:23:50 | 2025-11-11 11:37:13 | 0h 13m |
| 56324 | Tusk IC | saltd.service failed on mammoth.tusknet | 2025-11-04 14:42:28 | 2025-11-04 14:55:39 | 0h 13m |
| 56307 | Sucden | duffman.sucden.co.uk configuration stuck | 2025-11-03 16:11:35 | 2025-11-03 17:06:40 | 0h 55m |
| 56381 | Gravytrain | Upgrade prod.gt1.grvytrn.co.uk to 22.04 | 2025-11-13 09:05:47 | 2025-11-13 11:08:34 | 2h 03m |
| 56262 | Geograph | geograph/prod/harbor persistent volume filling up | 2025-10-27 09:09:30 | 2025-10-27 14:14:51 | 5h 05m |
| 56621 | ITC Compliance | Updated public key | 2025-11-28 13:25:21 | 2025-11-28 15:13:00 | 1h 48m |
| 56304 | Ingeus | Ingeus: login to Azure | 2025-11-03 12:40:05 | 2025-11-03 13:03:34 | 0h 23m |
| 56286 | Tangram | dgx2 site to site VPN | 2025-10-30 10:36:19 | 2025-10-30 10:40:18 | 0h 04m |
| 56378 | ITC Compliance | Apache | 2025-11-11 16:48:27 | 2025-11-11 16:50:56 | 0h 02m |
| 56328 | Global Brands | user access on global brands systems | 2025-11-05 11:27:54 | 2025-11-05 11:35:15 | 0h 07m |
| 56472 | Tusk IC | Stop overwriting sssd.conf with puppet | 2025-11-20 17:42:10 | 2025-11-20 18:01:07 | 0h 19m |
| 56264 | AskBio | Disable user: Oscar | 2025-10-27 11:55:09 | 2025-10-27 11:56:28 | 0h 01m |
| 56287 | Sysdoc | sysdoc/flightpath/tcl-system | 2025-11-03 15:21:09 | 2025-11-03 17:15:43 | 1h 55m |
| 56413 | Geograph | Geograph Gitlab upgrade (18.5.2) | 2025-11-14 10:54:03 | 2025-11-14 11:29:12 | 0h 35m |
| 56337 | Sucden | UAT Martha/Maude No multicast since OS Upgrade | 2025-11-05 14:22:57 | None | 9h 37m |
| 56144 | Ingeus | Ingeus k8s version upgrade | 2025-11-04 10:17:15 | 2025-11-04 10:33:01 | 0h 16m |
| 56494 | Tangram | AWS Backup copy job is FAILED. | 2025-11-25 10:38:35 | 2025-11-25 11:56:28 | 1h 18m |
| 56279 | Tangram | AWS Site-to-Site VPN: Tunnel | 2025-10-29 12:11:20 | None | 1d 1h 49m |
| 56270 | Trident Honda | vmsvr1.trident.lan borgmatic backups failure | 2025-10-29 09:05:51 | 2025-10-29 09:07:40 | 0h 02m |
| 56265 | AskBio | Storage alert: /home on talisker.synpromics.com | 2025-10-28 09:52:14 | 2025-10-28 09:56:04 | 0h 04m |
| 56295 | BD Group | ErrorDocument Directives | 2025-11-05 11:01:24 | 2025-11-05 11:20:17 | 0h 19m |
| 56298 | OpenCorporates | SAN1 HDD failure | 2025-11-01 04:00:02 | 2025-11-01 04:18:40 | 0h 19m |
| 56300 | BD Group | CRITICAL: HTTP: client.uniwide.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal | 2025-11-03 09:27:11 | 2025-11-03 11:32:45 | 2h 06m |
| 56336 | Crystal Units | crylonlis2024.crystal.local config failing | 2025-11-05 16:37:23 | 2025-11-05 17:42:09 | 1h 05m |
| 56341 | Quickline | AQL servers offline | 2025-11-06 09:07:28 | 2025-11-06 09:09:53 | 0h 02m |
| 56320 | AskBio | Askbio datavita vms certificate expiry | 2025-11-07 15:49:51 | 2025-11-07 16:04:53 | 0h 15m |
| 56284 | OpenCorporates | knowledge.opencorporates.com - Timeout (no headers received) | 2025-10-30 10:40:37 | 2025-10-30 14:17:18 | 3h 37m |
| 56388 | OGT | manuel.internal.ogtip.com restic forget failure srv-restic-projects | 2025-11-11 10:02:56 | 2025-11-11 10:32:21 | 0h 29m |
| 56282 | Cirencester College | Cirencester power issue | 2025-10-30 09:25:05 | 2025-10-30 09:28:31 | 0h 03m |
| 56271 | NFW | nfwgs2.nfw.internal storage volume usage /home | 2025-10-30 09:45:42 | 2025-10-30 09:56:13 | 0h 11m |
| 56405 | AskBio | edb-coll.askbio.com restic failure | 2025-11-14 11:58:17 | 2025-11-14 13:51:59 | 1h 54m |
| 56363 | OpenCorporates | RDS Support - Max ID's (consultancy) | 2025-11-11 00:21:38 | None | 2d 3h 38m |
| 56327 | Novadata | Your AWS CloudShell data is scheduled for deletion on November 14, 2025 | 2025-11-06 09:51:36 | 2025-11-06 11:39:37 | 1h 48m |
| 56425 | Azura | status of ocado servers | 2025-11-17 11:56:49 | 2025-11-17 11:58:02 | 0h 01m |
| 56345 | OGT | WARNING: NRPE Disk: All Disks on manuel.internal.ogtip.com | 2025-11-06 15:11:41 | 2025-11-06 15:37:19 | 0h 26m |
| 56340 | AskBio | Renaming and removing mounts | 2025-11-06 14:13:01 | 2025-11-06 14:18:15 | 0h 05m |
| 56347 | ITC Compliance | Additional support and SSH access | 2025-11-06 15:41:11 | 2025-11-06 16:59:36 | 1h 18m |
| 56339 | AskBio | UNKNOWN: Disk: fstab mounts on edb-coll.askbio.com | 2025-11-06 08:54:29 | 2025-11-06 09:02:01 | 0h 08m |
| 56143 | Tangram | ETX k8s version upgrade | 2025-10-15 13:42:31 | 2025-10-29 15:43:05 | 2h 01m |
| 56317 | ITC Compliance | ITC Wildcard certificate expiry | 2025-11-07 14:17:05 | 2025-11-07 15:08:56 | 0h 52m |
| 56397 | Azura | WARNING: NRPE Disk: /home on ocado1.opentrk.com | 2025-11-14 09:48:14 | 2025-11-14 09:53:42 | 0h 05m |
| 56355 | AskBio | edb-coll.askbio.com restic backups | 2025-11-07 09:40:40 | 2025-11-07 09:56:55 | 0h 16m |
| 56357 | AskBio | WARNING: NRPE Disk: / on edb-lab-skye.askbio.com | 2025-11-07 12:40:17 | 2025-11-07 14:31:20 | 1h 51m |
| 56365 | Sucden | CRITICAL: Systemd State on multiple Sucden systems | 2025-11-08 12:21:50 | 2025-11-08 12:35:23 | 0h 14m |
| 56289 | Gravytrain | prod.gt1.grvytrn.co.uk cron issue | 2025-10-30 12:04:28 | 2025-10-30 12:20:45 | 0h 16m |
| 56256 | OGT | DC UPS Battery notice | 2025-10-27 10:29:22 | 2025-10-27 10:37:54 | 0h 09m |
| 56348 | Azura | Ocado Firewall (consultancy) | 2025-11-10 15:56:56 | 2025-11-10 16:18:35 | 0h 22m |
| 56414 | Tangram | ETX Gitlab upgrade (18.5.2) | 2025-11-17 08:05:06 | 2025-11-17 08:06:12 | 0h 01m |
| 56356 | OGT | WARNING: NRPE Disk: /srv/ngs on rodney.internal.ogtip.com | 2025-11-07 12:29:08 | 2025-11-07 12:38:03 | 0h 09m |
| 56343 | Geograph | geograph/prod node swaps | 2025-11-06 08:52:09 | 2025-11-06 13:49:54 | 4h 58m |
| 56283 | Geograph | geograph/prod/harbor persistent volume filling up | 2025-10-29 15:01:37 | 2025-10-29 16:31:17 | 1h 30m |
| 56383 | Geograph | CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk | 2025-11-10 14:57:56 | 2025-11-10 15:00:32 | 0h 03m |
| 56440 | Global Brands | UNKNOWN: Storage: RAID on claycross.global-brands.internal | 2025-11-18 11:42:59 | None | 1d 2h 17m |
| 56290 | ATA Group | Linux patch question | 2025-11-10 13:07:11 | 2025-11-10 16:06:30 | 2h 59m |
| 56420 | Midnight Hax | SSL certificates on woodlands | 2025-11-19 21:10:52 | 2025-11-19 21:20:34 | 0h 10m |
| 56474 | AskBio | Re: PromPT email | 2025-11-21 12:04:14 | 2025-11-21 12:22:31 | 0h 18m |
| 56424 | OpenCorporates | [FIRING:1] Database connections [count sum] (RDS) Tiger Computing (oc-prod-openc DatabaseConnections) | 2025-11-17 10:26:54 | 2025-11-17 11:17:44 | 0h 51m |
| 56435 | Global Brands | UNKNOWN: Storage: RAID on svr1.global-brands.internal | 2025-11-17 14:36:26 | None | 9h 24m |
| 56352 | ATA Group | Re: [-External-] HPC | Backup Disk Repair / Busy | 2025-11-10 14:44:39 | 2025-11-10 15:29:10 | 0h 45m |
| 56361 | OpenCorporates | RDS Support - Max ID's | 2025-11-07 11:19:43 | 2025-11-07 14:45:20 | 3h 26m |
| 56581 | Gravytrain | app.prod.bf1.grvytrn.co.uk service failure | 2025-11-27 09:04:43 | 2025-12-01 11:55:16 | 2h 51m |
| 56536 | Midnight Hax | Midnight hax puppet fail loops | 2025-11-25 12:02:00 | 2025-11-25 12:09:26 | 0h 07m |
| 56486 | Tusk IC | WARNING: Puppet: Checking-in on mammoth.tusknet | 2025-11-24 11:26:58 | 2025-11-24 11:36:40 | 0h 10m |
| 56457 | Tangram | ETXAWS01 | 2025-11-18 15:32:47 | 2025-11-18 15:51:13 | 0h 18m |
| 56272 | Rotastat | CGram Service | 2025-10-29 10:03:55 | 2025-10-29 10:21:45 | 0h 18m |
| 56277 | Cirencester College | PHP upgrade | 2025-11-03 08:51:41 | 2025-11-03 09:12:08 | 0h 20m |
| 56408 | AskBio | updates on servers | 2025-11-19 15:02:21 | 2025-11-19 15:27:01 | 0h 25m |
| 56570 | AskBio | Network interruptions | 2025-11-26 10:10:19 | None | 1d 3h 50m |
| 56346 | OGT | WARNING: Mail: Queue Length on manuel.internal.ogtip.com | 2025-11-07 11:31:17 | 2025-11-07 12:25:30 | 0h 54m |
| 56396 | Tusk IC | CRITICAL: Networking: SSH on elephant.tusknet | 2025-11-12 15:37:06 | 2025-11-12 15:40:39 | 0h 04m |
| 56319 | Global Brands | Global Brands Warehouse VPN cert expiry | 2025-11-18 16:43:00 | 2025-11-18 16:44:44 | 0h 02m |
| 56576 | Gravytrain | gravytrain aws alerts | 2025-12-04 10:13:15 | None | 1d 3h 47m |
| 56443 | Novadata | WARNING: System Health: Kitchen Sink on arcturus.novadata.internal | 2025-11-18 13:41:30 | 2025-11-18 13:47:14 | 0h 06m |
| 56442 | Tangram | etx/prod/gitlab persistent volume filling up | 2025-11-18 13:47:23 | 2025-11-18 16:13:29 | 2h 26m |
| 56437 | Gravytrain | Emails from prod.gt1.grvytrn.co.uk | 2025-11-26 09:26:13 | 2025-11-26 10:22:49 | 0h 57m |
| 56535 | AskBio | macleod.synpromics.com storr monitoring | 2025-11-25 12:13:14 | 2025-11-25 12:23:53 | 0h 11m |
| 56449 | DLS Plastics | DOWN: dlskvm1.dls.internal | 2025-11-19 09:55:56 | 2025-11-19 16:38:57 | 6h 43m |
| 56441 | JISC | OpenAthens server patching | 2025-11-26 08:42:53 | 2025-11-26 08:43:03 | 0h 00m |
| 56579 | Tusk IC | CRITICAL: NRPE Disk: /home on mammoth.tusknet | 2025-11-27 10:39:53 | 2025-11-27 11:34:26 | 0h 55m |
| 56629 | Global Brands | CRITICAL: Claycross VPN: from claycross on claycross.global-brands.internal | 2025-12-01 12:03:13 | None | 1d 1h 57m |
| 56483 | Tangram | dgx2.internal.etherapeutics.co.uk root volume filling up | 2025-11-18 10:40:11 | 2025-11-24 08:17:50 | 2d 1h 38m |
| 56448 | Gravytrain | WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk | 2025-11-20 12:40:51 | 2025-11-20 12:56:48 | 0h 16m |
| 56453 | BD Group | CRITICAL: HTTP: www.yourcompanyformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal | 2025-11-18 15:28:21 | None | 8h 32m |
| 56488 | Azura | ford6.opentrk.com vpn certificate | 2025-11-27 11:32:26 | 2025-11-27 11:40:15 | 0h 08m |
| 56465 | AskBio | /weka performance on Macleod | 2025-11-19 15:37:46 | 2025-11-19 16:21:14 | 0h 43m |
| 56537 | AskBio | Prompt Issues | 2025-11-26 17:14:45 | 2025-11-26 17:23:04 | 0h 08m |
| 56626 | Globecast | new VPN address for Globecast | 2025-11-28 11:38:49 | 2025-11-28 11:38:56 | 0h 00m |
| 56482 | Quickline | CRITICAL: Database: MySQL Slave on az-svr-sfradius01.quickline.co.uk | 2025-11-24 00:31:16 | 2025-11-24 00:40:54 | 0h 10m |
| 56463 | AskBio | CRITICAL: Backups: Restic s3.weka.backup on edb-coll.askbio.com | 2025-11-19 11:49:19 | 2025-11-19 11:52:45 | 0h 03m |
| 56382 | eTherapeutics | Expired SCIM token [Non-Urgent] | 2025-11-11 14:51:04 | 2025-11-11 15:25:31 | 0h 34m |
| 56392 | Tangram | dgx2 systemd unit failure | 2025-11-11 16:54:00 | 2025-11-11 17:11:37 | 0h 18m |
| 56393 | DLS Plastics | DLS Medical site down | 2025-11-11 16:29:26 | 2025-11-11 16:31:34 | 0h 02m |
| 56572 | AskBio | possible weka issue | 2025-11-26 17:23:23 | 2025-11-26 17:26:04 | 0h 03m |
| 56583 | Tangram | Tangram Gitlab upgrade (18.6.1) | 2025-11-27 09:00:38 | 2025-11-27 09:04:21 | 0h 04m |
| 56436 | Sucden | Create Client Services accounts for Martin and Peter | 2025-11-17 15:54:16 | 2025-11-17 16:03:32 | 0h 09m |
| 56464 | DLS Plastics | CRITICAL: Backups: Prebackup for mersey.tiger-computing.co.uk on dls-filestore1.dls.internal | 2025-11-19 12:13:30 | 2025-11-19 12:18:07 | 0h 05m |
| 56434 | Trident Honda | Storage alert: /srv on smbfs1.trident.lan | 2025-11-18 14:43:23 | 2025-11-18 14:44:44 | 0h 01m |
| 56467 | ERF Electrical | FW: Remove AMEX Symbol from Payment Card Options | 2025-11-21 11:57:30 | 2025-11-21 11:59:27 | 0h 02m |
| 56459 | ITC Compliance | Clocks changed | 2025-11-19 10:04:23 | 2025-11-19 10:13:00 | 0h 09m |
| 56573 | AskBio | Upgrade Nextflow (Consultancy) | 2025-11-26 10:20:39 | 2025-11-26 10:41:50 | 0h 21m |
| 56492 | ATA Group | Re: [-External-] SBD server Slowness and unavailability | 2025-11-24 15:36:57 | 2025-11-24 15:58:45 | 0h 22m |
| 56584 | Geograph | Geograph Gitlab upgrade (18.6.1) | 2025-11-27 10:04:13 | 2025-11-27 11:16:16 | 1h 12m |
| 56462 | Gravytrain | app.prod.bf1.grvytrn.co.uk logrotate failure | 2025-11-19 11:20:21 | 2025-11-19 11:45:34 | 0h 25m |
git hash: master (c8fe59db)