15 minute update

03 Nov - 07 Nov

RT	Client	Subject	First work started	First post-work reply	Time to reply
54100	BD Group	CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal	2025-03-10 19:39:35	None	4h 20m
56326	Rotastat	Storage alert: /home on gallus.rotastat.com	2025-11-05 11:25:00	2025-11-05 11:27:09	0h 02m
56316	JISC	Jisc VPN user cert renewals	2025-11-06 11:44:42	2025-11-07 15:45:57	4h 01m
56325	Tusk IC	Storage alert: /srv/software on mammoth.tusknet	2025-11-05 10:48:14	2025-11-05 11:09:22	0h 21m
56276	Midnight Hax	mpc.jbpc.co.uk - Puppet cleanup	2025-10-28 15:28:13	2025-11-19 16:28:09	0h 60m
56007	Kahootz	Remove Kahootz servers from support	2025-11-03 11:07:26	2025-11-03 12:50:34	1h 43m
56324	Tusk IC	saltd.service failed on mammoth.tusknet	2025-11-04 14:42:28	2025-11-04 14:55:39	0h 13m
56307	Sucden	duffman.sucden.co.uk configuration stuck	2025-11-03 16:11:35	2025-11-03 17:06:40	0h 55m
56304	Ingeus	Ingeus: login to Azure	2025-11-03 12:40:05	2025-11-03 13:03:34	0h 23m
56328	Global Brands	user access on global brands systems	2025-11-05 11:27:54	2025-11-05 11:35:15	0h 07m
56287	Sysdoc	sysdoc/flightpath/tcl-system	2025-11-03 15:21:09	2025-11-03 17:15:43	1h 55m
56144	Ingeus	Ingeus k8s version upgrade	2025-11-04 10:17:15	2025-11-04 10:33:01	0h 16m
56337	Sucden	UAT Martha/Maude No multicast since OS Upgrade	2025-11-05 14:22:57	None	9h 37m
56295	BD Group	ErrorDocument Directives	2025-11-05 11:01:24	2025-11-05 11:20:17	0h 19m
56300	BD Group	CRITICAL: HTTP: client.uniwide.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal	2025-11-03 09:27:11	2025-11-03 11:32:45	2h 06m
56336	Crystal Units	crylonlis2024.crystal.local config failing	2025-11-05 16:37:23	2025-11-05 17:42:09	1h 05m
56341	Quickline	AQL servers offline	2025-11-06 09:07:28	2025-11-06 09:09:53	0h 02m
56320	AskBio	Askbio datavita vms certificate expiry	2025-11-07 15:49:51	2025-11-07 16:04:53	0h 15m
56363	OpenCorporates	RDS Support - Max ID's (consultancy)	2025-11-11 00:21:38	None	2d 3h 38m
56327	Novadata	Your AWS CloudShell data is scheduled for deletion on November 14, 2025	2025-11-06 09:51:36	2025-11-06 11:39:37	1h 48m
56345	OGT	WARNING: NRPE Disk: All Disks on manuel.internal.ogtip.com	2025-11-06 15:11:41	2025-11-06 15:37:19	0h 26m
56340	AskBio	Renaming and removing mounts	2025-11-06 14:13:01	2025-11-06 14:18:15	0h 05m
56347	ITC Compliance	Additional support and SSH access	2025-11-06 15:41:11	2025-11-06 16:59:36	1h 18m
56339	AskBio	UNKNOWN: Disk: fstab mounts on edb-coll.askbio.com	2025-11-06 08:54:29	2025-11-06 09:02:01	0h 08m
56355	AskBio	edb-coll.askbio.com restic backups	2025-11-07 09:40:40	2025-11-07 09:56:55	0h 16m
56357	AskBio	WARNING: NRPE Disk: / on edb-lab-skye.askbio.com	2025-11-07 12:40:17	2025-11-07 14:31:20	1h 51m
56356	OGT	WARNING: NRPE Disk: /srv/ngs on rodney.internal.ogtip.com	2025-11-07 12:29:08	2025-11-07 12:38:03	0h 09m
56343	Geograph	geograph/prod node swaps	2025-11-06 08:52:09	2025-11-06 13:49:54	4h 58m
56361	OpenCorporates	RDS Support - Max ID's	2025-11-07 11:19:43	2025-11-07 14:45:20	3h 26m
56346	OGT	WARNING: Mail: Queue Length on manuel.internal.ogtip.com	2025-11-07 11:31:17	2025-11-07 12:25:30	0h 54m
56317	ITC Compliance	ITC Wildcard certificate expiry	2025-11-07 14:17:05	2025-11-07 15:08:56	0h 52m
56277	Cirencester College	PHP upgrade	2025-11-03 08:51:41	2025-11-03 09:12:08	0h 20m

git hash: master (c8f901f4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.45	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	58.073 msec
System CPU time	20.370 msec
Total CPU time	78.443 msec
Elapsed time	113.681 msec
Context switches	94 voluntary, 79 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-11-07&start=2025-11-03
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-11-07'
'start'	'2025-11-03'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 11, 7), 'start': datetime.date(2025, 11, 3), 'target': 900, 'title': '15 minute update'}
request	<Request 'http://dashboard.uat.tigr.uk/fifteen_minute_report_drilldown?end=2025-11-07&start=2025-11-03' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=4830, rt_number=54100, queue=Incidents, subject=CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=open, client=BD Group, priority=1, created=2025-03-10 19:39:07, last_txn_id=2300570>, <Ticket(id=6892, rt_number=56326, queue=Incidents, subject=Storage alert: /home on gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=41, created=2025-11-04 12:47:19, last_txn_id=0>, <Ticket(id=6882, rt_number=56316, queue=Requests, subject=Jisc VPN user cert renewals, ticket_status=closed, client=JISC, priority=62, created=2025-11-04 10:32:43, last_txn_id=0>, <Ticket(id=6891, rt_number=56325, queue=Incidents, subject=Storage alert: /srv/software on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=42, created=2025-11-04 12:44:30, last_txn_id=0>, <Ticket(id=6842, rt_number=56276, queue=Requests, subject=mpc.jbpc.co.uk - Puppet cleanup, ticket_status=closed, client=Midnight Hax, priority=44, created=2025-10-28 14:39:13, last_txn_id=0>, <Ticket(id=6636, rt_number=56007, queue=Requests, subject=Remove Kahootz servers from support, ticket_status=closed, client=Kahootz, priority=5, created=2025-09-25 13:20:53, last_txn_id=0>, <Ticket(id=6890, rt_number=56324, queue=Incidents, subject=saltd.service failed on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=51, created=2025-11-04 12:39:19, last_txn_id=0>, <Ticket(id=6873, rt_number=56307, queue=Incidents, subject=duffman.sucden.co.uk configuration stuck, ticket_status=closed, client=Sucden, priority=51, created=2025-11-03 08:27:28, last_txn_id=0>, <Ticket(id=6870, rt_number=56304, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=41, created=2025-11-03 00:00:07, last_txn_id=0>, <Ticket(id=6894, rt_number=56328, queue=Requests, subject=user access on global brands systems, ticket_status=closed, client=Global Brands, priority=41, created=2025-11-04 14:35:11, last_txn_id=0>, <Ticket(id=6853, rt_number=56287, queue=Incidents, subject=sysdoc/flightpath/tcl-system, ticket_status=closed, client=Sysdoc, priority=53, created=2025-10-30 08:24:40, last_txn_id=0>, <Ticket(id=6710, rt_number=56144, queue=Requests, subject=Ingeus k8s version upgrade, ticket_status=closed, client=Ingeus, priority=47, created=2025-10-06 13:42:00, last_txn_id=0>, <Ticket(id=6903, rt_number=56337, queue=Requests, subject=UAT Martha/Maude No multicast since OS Upgrade, ticket_status=closed, client=Sucden, priority=62, created=2025-11-05 14:08:11, last_txn_id=0>, <Ticket(id=6861, rt_number=56295, queue=Requests, subject=ErrorDocument Directives , ticket_status=closed, client=BD Group, priority=42, created=2025-10-31 10:06:47, last_txn_id=0>, <Ticket(id=6866, rt_number=56300, queue=Incidents, subject=CRITICAL: HTTP: client.uniwide.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=82, created=2025-11-01 13:55:10, last_txn_id=0>, <Ticket(id=6902, rt_number=56336, queue=Incidents, subject=crylonlis2024.crystal.local config failing, ticket_status=closed, client=Crystal Units, priority=61, created=2025-11-05 13:58:41, last_txn_id=0>, <Ticket(id=6907, rt_number=56341, queue=Incidents, subject=AQL servers offline, ticket_status=closed, client=Quickline, priority=71, created=2025-11-05 19:31:14, last_txn_id=0>, <Ticket(id=6886, rt_number=56320, queue=Requests, subject=Askbio datavita vms certificate expiry, ticket_status=closed, client=AskBio, priority=42, created=2025-11-04 11:15:02, last_txn_id=0>, <Ticket(id=6929, rt_number=56363, queue=Requests, subject=RDS Support - Max ID's (consultancy) , ticket_status=closed, client=OpenCorporates, priority=62, created=2025-11-07 17:10:01, last_txn_id=0>, <Ticket(id=6893, rt_number=56327, queue=Requests, subject=Your AWS CloudShell data is scheduled for deletion on November 14, 2025, ticket_status=closed, client=Novadata, priority=41, created=2025-11-04 13:02:42, last_txn_id=0>, <Ticket(id=6911, rt_number=56345, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on manuel.internal.ogtip.com, ticket_status=closed, client=OGT, priority=51, created=2025-11-06 09:39:43, last_txn_id=0>, <Ticket(id=6906, rt_number=56340, queue=Requests, subject=Renaming and removing mounts, ticket_status=closed, client=AskBio, priority=61, created=2025-11-05 17:10:31, last_txn_id=0>, <Ticket(id=6913, rt_number=56347, queue=Requests, subject=Additional support and SSH access, ticket_status=closed, client=ITC Compliance, priority=1, created=2025-11-06 10:42:47, last_txn_id=0>, <Ticket(id=6905, rt_number=56339, queue=Incidents, subject=UNKNOWN: Disk: fstab mounts on edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2025-11-05 15:27:25, last_txn_id=0>, <Ticket(id=6921, rt_number=56355, queue=Incidents, subject=edb-coll.askbio.com restic backups, ticket_status=closed, client=AskBio, priority=51, created=2025-11-07 08:35:26, last_txn_id=0>, <Ticket(id=6923, rt_number=56357, queue=Incidents, subject=WARNING: NRPE Disk: / on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=1, created=2025-11-07 09:46:59, last_txn_id=0>, <Ticket(id=6922, rt_number=56356, queue=Incidents, subject=WARNING: NRPE Disk: /srv/ngs on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=1, created=2025-11-07 09:24:36, last_txn_id=0>, <Ticket(id=6909, rt_number=56343, queue=Incidents, subject=geograph/prod node swaps, ticket_status=closed, client=Geograph, priority=51, created=2025-11-06 08:24:06, last_txn_id=0>, <Ticket(id=6927, rt_number=56361, queue=Requests, subject=RDS Support - Max ID's, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-11-07 10:53:39, last_txn_id=0>, <Ticket(id=6912, rt_number=56346, queue=Incidents, subject=WARNING: Mail: Queue Length on manuel.internal.ogtip.com, ticket_status=closed, client=OGT, priority=43, created=2025-11-06 10:28:19, last_txn_id=0>, <Ticket(id=6883, rt_number=56317, queue=Requests, subject=ITC Wildcard certificate expiry, ticket_status=closed, client=ITC Compliance, priority=65, created=2025-11-04 10:49:43, last_txn_id=0>, <Ticket(id=6843, rt_number=56277, queue=Requests, subject=PHP upgrade, ticket_status=closed, client=Cirencester College, priority=46, created=2025-10-28 15:58:59, last_txn_id=0>]

15 minute update

03 Nov - 07 Nov

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

fifteen_minute_update_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions