| RT | Client | Subject | First work started | First post-work reply | Time to reply |
|---|---|---|---|---|---|
| 55826 | Sucden | Various servers down | 2025-09-08 09:08:15 | 2025-09-08 09:09:45 | 0h 02m |
| 55857 | Trident Honda | vmsvr1 | 2025-09-11 08:16:33 | 2025-09-11 09:07:59 | 0h 51m |
| 55875 | OGT | CRITICAL: System Health: Systemd State on manuel.internal.ogtip.com | 2025-09-15 11:56:53 | 2025-09-15 12:41:35 | 0h 45m |
| 55883 | DLS Plastics | Peterborough site down | 2025-09-16 08:49:22 | 2025-09-16 08:49:28 | 0h 00m |
| 55837 | Azura | Increase monitoring thresholds: /var on ocado* | 2025-09-08 14:26:55 | None | 9h 33m |
| 55797 | AskBio | gitlab container registry api | 2025-09-08 14:17:31 | 2025-09-08 14:22:20 | 0h 05m |
| 55989 | eTherapeutics | Upgrade Keycloak, PostgreSQL databases | 2025-09-23 15:28:13 | 2025-09-24 11:36:28 | 2d 0h 08m |
| 55898 | OpenCorporates | Server Access review | 2025-09-22 08:55:19 | 2025-09-22 09:08:56 | 0h 14m |
| 55832 | Novadata | DOWN: leonis.novadata.internal | 2025-09-08 08:55:28 | 2025-09-08 08:57:06 | 0h 02m |
| 55828 | ATA Group | pro patching error | 2025-09-08 13:49:10 | 2025-09-08 14:14:18 | 0h 25m |
| 54100 | BD Group | CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal | 2025-03-10 19:39:35 | None | 4h 20m |
| 55851 | AskBio | Planned network outage | 2025-09-11 10:09:00 | 2025-09-11 10:09:31 | 0h 01m |
| 56058 | OpenCorporates | Sudo Password | 2025-09-29 14:51:33 | 2025-09-29 14:58:32 | 0h 07m |
| 55820 | OpenCorporates | OC system removal remnants | 2025-09-05 10:55:37 | None | 1d 3h 04m |
| 56171 | NFW | nfwgs2.nfw.internal connection timeouts | 2025-10-10 09:53:31 | 2025-10-10 10:56:15 | 1h 03m |
| 55858 | Tusk IC | DOWN: elephant.tusknet | 2025-09-11 09:09:05 | 2025-09-11 11:52:18 | 2h 43m |
| 55991 | Top To Toe | RE: Move database archival script to systemd from cron | 2025-09-24 08:10:54 | None | 1d 5h 49m |
| 55835 | eTherapeutics | ETX Prod EKS nodes being recycled | 2025-09-08 14:28:43 | 2025-09-08 14:29:44 | 0h 01m |
| 55844 | AskBio | /srv/scratch on Skye | 2025-09-09 14:33:58 | 2025-09-09 14:42:42 | 0h 09m |
| 55862 | OpenCorporates | Scale down lower support | 2025-09-17 16:24:59 | 2025-09-17 17:01:00 | 0h 36m |
| 55992 | Top To Toe | RE: Re: Amend DB backup script to dump separate .sql files | 2025-09-24 08:23:48 | 2025-09-24 08:42:44 | 0h 19m |
| 56115 | AskBio | AskBio connectivity failure | 2025-10-02 01:42:11 | 2025-10-02 01:49:52 | 0h 08m |
| 56069 | AskBio | Storage alert: /home on talisker.synpromics.com | 2025-10-01 16:25:20 | 2025-10-01 16:26:10 | 0h 01m |
| 55984 | OpenCorporates | 'disk /var/lib/backuppc' on 'backup1.opencorporates.internal' | 2025-09-23 01:36:00 | 2025-09-23 01:43:54 | 0h 08m |
| 55843 | Kahootz | Backup failure on tango | 2025-09-09 08:05:23 | 2025-09-09 08:21:04 | 0h 16m |
| 55947 | BD Group | CRITICAL: HTTP: api.bdgroup.co.uk HTTPS on env.bridget.bdg.internal | 2025-09-22 12:12:47 | 2025-09-22 12:13:11 | 0h 00m |
| 55874 | Kahootz | CRITICAL: Backups: Borgmatic on tango.hosting.inovem.com | 2025-09-15 10:06:47 | 2025-09-15 13:33:01 | 3h 26m |
| 56161 | ATA Group | RE: question | 2025-10-09 10:58:28 | 2025-10-09 11:09:27 | 0h 11m |
| 55818 | Cirencester College | Expected high load in coming days | 2025-09-08 08:35:50 | 2025-09-08 08:40:02 | 0h 04m |
| 55845 | Trident Honda | New VM request | 2025-09-09 14:45:38 | 2025-09-11 16:53:09 | 2h 08m |
| 55985 | BD Group | CRITICAL: HTTP: www.smart-formations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal | 2025-09-23 06:06:55 | 2025-09-23 06:13:17 | 0h 06m |
| 55735 | Cambridge Flow Solutions | Remove client Cambridge Flow Solutions Ltd servers from support | 2025-09-22 16:45:16 | None | 7h 15m |
| 55886 | JISC | OpenAthens L01 and l02 patching | 2025-09-17 08:42:55 | 2025-09-17 08:54:14 | 0h 11m |
| 55994 | OGT | WARNING: NRPE Disk: All Disks on blaney.internal.ogtip.com | 2025-09-24 08:44:38 | 2025-09-24 08:49:10 | 0h 05m |
| 55879 | Crystal Units | Storage alert: /lisec on crylonlis2024.crystal.local | 2025-09-15 09:56:46 | 2025-09-15 10:01:04 | 0h 04m |
| 55876 | Azura | CRITICAL: System Health: Systemd State on ocado1.opentrk.com | 2025-09-15 08:17:15 | 2025-09-15 08:55:26 | 0h 38m |
| 56120 | OpenCorporates | Audit OC infrastructure | 2025-10-03 13:52:21 | None | 1d 0h 08m |
| 55821 | eTherapeutics | Re: GitLab pages TLS failing | 2025-09-11 15:24:23 | 2025-09-11 15:57:34 | 0h 33m |
| 55867 | Gravytrain | https://www.rightsureforbusiness.co.uk/ - Apache erroring with "Request Entity Too Large" when trying to update page through WordPress | 2025-09-12 13:50:50 | 2025-09-12 14:23:45 | 0h 33m |
| 55882 | Globecast | /home/oracle/gcwan is not mounted on gcukscheddb02,dbdev | 2025-09-16 08:57:15 | 2025-09-16 08:58:19 | 0h 01m |
| 55868 | Cirencester College | New user to access CCOLive server | 2025-09-12 14:27:23 | 2025-09-12 14:28:48 | 0h 01m |
| 55824 | Sysdoc | AKS cluster Kubernetes version upgrade | 2025-09-09 10:12:29 | 2025-09-09 10:15:08 | 0h 03m |
| 56164 | Geograph | Geograph Gitlab upgrade (18.4.2) | 2025-10-09 13:22:44 | 2025-10-09 13:58:53 | 0h 36m |
| 56160 | Trident Honda | VM hera root disk | 2025-10-09 11:59:52 | 2025-10-09 12:07:27 | 0h 08m |
| 55995 | OpenCorporates | mesos and docker-reg | 2025-09-24 11:53:52 | 2025-09-24 12:04:18 | 0h 10m |
| 56014 | Kahootz | Changing alert emails in puppet-managed files | 2025-09-26 13:37:24 | 2025-09-26 16:41:22 | 3h 04m |
| 55901 | OpenCorporates | Jupyter Copy files to AWS | 2025-09-19 14:43:07 | 2025-09-19 15:13:48 | 0h 31m |
| 55986 | Crystal Units | CRITICAL: Backy2 Backups on crylonlis002.crystal.local | 2025-09-23 09:26:57 | None | 1d 4h 33m |
| 56117 | OGT | Storage alert: /srv/department on rodney.internal.ogtip.com | 2025-10-03 10:36:50 | 2025-10-03 11:20:20 | 0h 44m |
| 55833 | DLS Plastics | WARNING: NRPE Disk: /opt on dls-zimbra1.dls.internal | 2025-09-08 10:22:17 | 2025-09-08 10:46:44 | 0h 24m |
| 55859 | AskBio | Frozen mail on edb-jura.askbio.com | 2025-09-11 10:50:36 | 2025-09-11 10:52:52 | 0h 02m |
| 55907 | ITC Compliance | Bence Kozma | 2025-09-22 08:41:37 | 2025-09-22 10:21:27 | 1h 40m |
| 55914 | OpenCorporates | redis1.opencorporates.internal | 2025-09-22 11:53:05 | 2025-09-22 11:53:14 | 0h 00m |
| 55796 | Azura | Expiring certificates | 2025-09-09 16:29:40 | 2025-09-09 16:30:41 | 0h 01m |
| 55948 | Novadata | cmake and CUDA Toolkit upgrade on linux | 2025-09-23 16:53:09 | 2025-09-23 17:13:38 | 0h 20m |
| 56123 | Top To Toe | WARNING: NRPE Disk: All Disks on gait-prod.toptotoe.com | 2025-10-03 08:19:39 | 2025-10-03 08:20:33 | 0h 01m |
| 56109 | OpenCorporates | jupyter1 regular sync to s3 | 2025-10-02 10:04:05 | 2025-10-02 10:07:23 | 0h 03m |
| 56139 | Crystal Units | CRITICAL: Backy2 Backups on crylonlis001.crystal.local | 2025-10-06 09:59:51 | 2025-10-06 16:25:36 | 6h 26m |
| 56005 | Novadata | Consultancy: Upgrade cmake to >3.28.0 & install/update CUDA | 2025-09-29 12:33:14 | 2025-09-29 14:13:50 | 1h 41m |
| 55895 | AskBio | Docker clean up | 2025-09-16 17:03:10 | 2025-09-17 17:10:10 | 0h 07m |
| 55850 | Geograph | GitLab Update Available: v18.3.2 | 2025-09-10 15:22:56 | 2025-09-10 15:38:14 | 0h 15m |
| 56158 | ATA Group | HPC | Backup Disk Repair / Busy | 2025-10-08 10:31:26 | 2025-10-08 11:09:18 | 0h 38m |
| 56167 | Novadata | Arcturus | 2025-10-09 11:59:26 | 2025-10-09 12:05:27 | 0h 06m |
| 55849 | eTherapeutics | GitLab Update Available: v18.3.2 | 2025-09-11 09:10:41 | 2025-09-11 09:50:40 | 0h 40m |
| 55987 | NFW | Access network share | 2025-09-23 11:02:10 | 2025-09-23 11:09:25 | 0h 07m |
| 56165 | eTherapeutics | ETX Gitlab upgrade (18.4.2) | 2025-10-09 14:50:52 | 2025-10-09 15:54:09 | 1h 03m |
| 55869 | eTherapeutics | fwupdmgr service failing on dgx2.internal.etherapeutics.co.uk | 2025-09-12 15:23:14 | 2025-09-12 15:38:36 | 0h 15m |
| 56141 | Cirencester College | CCVLE01 OS version | 2025-10-06 12:29:58 | 2025-10-06 12:34:36 | 0h 05m |
| 56149 | Top To Toe | CRITICAL: HTTP: staging.toptotoe-gait.com HTTPS on gait-prod.toptotoe.com | 2025-10-07 08:21:46 | 2025-10-07 08:26:57 | 0h 05m |
| 55892 | AskBio | new FireFinch user on servers | 2025-09-22 09:58:45 | 2025-09-22 10:12:31 | 0h 14m |
| 55877 | Koinex | Storage alert: /nas on koinexserver.home | 2025-09-15 09:37:55 | 2025-09-15 09:47:47 | 0h 10m |
| 56153 | NFW | Server unreachable: nfwgs2.nfw.internal | 2025-10-08 09:12:07 | 2025-10-08 09:22:29 | 0h 10m |
| 56166 | Global Brands | hi | 2025-10-09 10:30:27 | 2025-10-09 10:34:16 | 0h 04m |
| 55853 | AskBio | Ticket system | 2025-09-10 17:42:05 | 2025-09-10 17:42:34 | 0h 00m |
| 55825 | Gravytrain | Intermittent timeouts on web.prod.bf2.bedfordinsurance.co.uk | 2025-09-05 12:50:07 | 2025-09-09 09:14:30 | 2d 0h 24m |
| 56125 | Gravytrain | CRITICAL: HTTP: www.commercialquotedirect.co.uk HTTPS on web.prod.bf2.bedfordinsurance.co.uk | 2025-10-03 08:45:46 | 2025-10-03 08:47:57 | 0h 02m |
| 55870 | NFW | WARNING: Mail: Exim Panic Log on nfwgs2.nfw.internal | 2025-09-12 15:40:24 | 2025-09-12 15:48:20 | 0h 08m |
| 55856 | Top To Toe | Re: Amend DB backup script to dump separate .sql files | 2025-09-11 10:36:46 | 2025-09-11 10:44:09 | 0h 07m |
| 56057 | OpenCorporates | Website Server Shutdown | 2025-09-30 10:47:52 | None | 1d 3h 12m |
| 56137 | Ingeus | Ingeus: login to Azure | 2025-10-06 08:42:12 | 2025-10-06 09:59:02 | 1h 17m |
| 56128 | JISC | Urgent rollback | 2025-10-03 14:31:12 | 2025-10-03 14:40:07 | 0h 09m |
| 56132 | OpenCorporates | CRITICAL: 'disk /var' on 'sec1.opencorporates.internal' | 2025-10-04 16:33:49 | 2025-10-04 16:35:55 | 0h 02m |
| 55900 | Tusk IC | WARNING: NRPE Disk: All Disks on mammoth.tusknet | 2025-09-18 09:21:29 | 2025-09-18 09:31:18 | 0h 10m |
| 56124 | OpenCorporates | OC exports/deliveries/ data retention | 2025-10-03 08:34:55 | 2025-10-03 08:35:53 | 0h 01m |
| 56154 | OpenCorporates | knowledge.opencorporates.com - Unexpected HTTP status code | 2025-10-07 23:03:51 | 2025-10-07 23:15:34 | 0h 12m |
| 55897 | eTherapeutics | gitlab-toolbox-backup failure | 2025-09-17 11:41:00 | 2025-09-17 11:58:31 | 0h 18m |
| 56131 | AskBio | DataVita Power issues | 2025-10-04 09:14:21 | 2025-10-04 09:23:46 | 0h 09m |
| 56006 | Gravytrain | gravytrain update dev systems (consultancy) | 2025-09-25 13:13:24 | 2025-10-03 14:45:43 | 1h 32m |
| 55913 | OpenCorporates | memcached servers | 2025-09-22 11:02:21 | None | 1d 2h 58m |
| 56062 | Kahootz | Health-check failures | 2025-09-30 09:59:56 | 2025-09-30 10:01:37 | 0h 02m |
| 56016 | Tusk IC | Storage alert: /srv/scratch on mammoth.tusknet | 2025-09-26 15:47:29 | 2025-09-26 15:50:23 | 0h 03m |
| 56013 | OGT | Docker installation request | 2025-09-26 10:46:52 | 2025-09-26 11:55:51 | 1h 09m |
| 56022 | Novadata | DOWN: leonis.novadata.internal | 2025-09-29 08:12:09 | 2025-09-29 08:13:20 | 0h 01m |
| 56074 | OpenCorporates | Manually reported: 503 Errors | 2025-10-01 08:43:07 | 2025-10-01 09:31:08 | 0h 48m |
| 56159 | Trident Honda | VM velux | 2025-10-09 16:36:29 | 2025-10-09 16:48:21 | 0h 12m |
| 55834 | OGT | Failing disk on sybil.internal.ogtip.com | 2025-09-08 10:02:08 | 2025-09-08 10:19:44 | 0h 18m |
| 56071 | OGT | Server updates | 2025-10-02 15:33:54 | 2025-10-02 15:43:08 | 0h 09m |
| 56116 | AskBio | Frozen mail on talisker.synpromics.com | 2025-10-02 16:37:24 | 2025-10-03 10:20:25 | 1d 7h 43m |
| 56010 | Geograph | Kubernetes upgrade from v1.31 | 2025-09-30 16:25:15 | 2025-09-30 16:30:57 | 0h 06m |
| 56173 | OGT | WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com | 2025-10-10 14:19:18 | 2025-10-10 14:22:05 | 0h 03m |
| 56118 | AskBio | GPU driver update | 2025-10-03 09:54:40 | 2025-10-03 10:02:45 | 0h 08m |
| 55156 | ATA Group | Upgrade project | 2025-09-19 08:27:39 | 2025-09-22 14:46:41 | 6h 19m |
| 56065 | AskBio | PromPT email | 2025-10-01 11:47:10 | 2025-10-02 14:11:26 | 2h 24m |
| 56140 | Sucden | Patch Cycle | 2025-10-06 15:04:58 | 2025-10-06 15:13:49 | 0h 09m |
| 56152 | Gravytrain | Carry out Ubuntu upgrades on production systems | 2025-10-08 16:07:11 | 2025-10-14 11:07:12 | 1d 9h 00m |
| 55990 | OGT | Upgrade albert.internal.ogtip.com to Debian 13 Trixie | 2025-09-25 10:26:59 | 2025-09-25 11:27:15 | 1h 00m |
git hash: master (a2100d46)