| RT | Client | Subject | First work started | First post-work reply | Time to reply |
|---|---|---|---|---|---|
| 55743 | Geograph | GitLab Update Available: v18.3.1 | 2025-08-28 14:29:39 | 2025-08-28 14:30:59 | 0h 01m |
| 55717 | AskBio | Singularity and dependencies | 2025-08-26 10:28:58 | 2025-08-26 10:33:23 | 0h 04m |
| 55625 | Novadata | Display failure on Arcturus | 2025-08-12 11:21:06 | 2025-08-12 11:22:03 | 0h 01m |
| 55561 | JISC | ath-lin-prx-l01 outage | 2025-08-01 08:34:09 | 2025-08-01 11:16:36 | 2h 42m |
| 55695 | AskBio | PromPT systemd services | 2025-08-20 16:05:58 | 2025-08-20 16:40:35 | 0h 35m |
| 55563 | Tusk IC | Storage alert: /srv/projects on mammoth.tusknet | 2025-08-01 10:40:18 | 2025-08-01 10:42:32 | 0h 02m |
| 55682 | BD Group | UKBF access recovery (consultancy) | 2025-08-19 11:15:18 | 2025-08-19 11:17:37 | 0h 02m |
| 55622 | Entrepreneurs Circle | Urgent: Access Termination Request for Usama Muhammad | 2025-08-12 11:42:42 | 2025-08-12 12:11:12 | 0h 29m |
| 55593 | AskBio | CRITICAL: Directory: LDAPS Certificate on edb-iona.askbio.com | 2025-08-08 13:21:22 | 2025-08-08 13:36:50 | 0h 15m |
| 55562 | Novadata | CRITICAL: Networking: SSH on arcturus/leonis | 2025-08-01 08:48:59 | 2025-08-01 08:50:28 | 0h 01m |
| 55691 | Kahootz | Borgbackup question | 2025-08-26 10:15:55 | 2025-08-26 10:18:24 | 0h 02m |
| 55579 | Top To Toe | Move database archival script to systemd from cron | 2025-08-04 12:51:10 | 2025-08-04 14:32:38 | 1h 41m |
| 55660 | Kahootz | 2nd S3 destination for offsite Borgbackup copy | 2025-08-15 09:48:59 | 2025-08-15 09:54:48 | 0h 06m |
| 55566 | AskBio | Outages at Askbio | 2025-08-06 09:04:39 | 2025-08-06 09:13:18 | 0h 09m |
| 55705 | Kahootz | New users | 2025-08-22 09:29:08 | 2025-08-22 09:34:55 | 0h 06m |
| 55544 | eTherapeutics | URGENT: Gitlab is down again | 2025-07-31 14:51:56 | 2025-07-31 15:31:29 | 0h 40m |
| 55632 | AskBio | restic backup failure on edb-coll.askbio.com | 2025-08-13 09:44:53 | 2025-08-13 09:46:50 | 0h 02m |
| 55572 | STS NHS FT | Quarterly Systems Check | 2025-08-04 12:08:31 | 2025-08-04 12:10:45 | 0h 02m |
| 55570 | Ingeus | Ingeus: login to Azure | 2025-08-04 09:17:17 | 2025-08-04 09:22:32 | 0h 05m |
| 55672 | Kahootz | Expired password on new user account - urgent | 2025-08-18 12:05:27 | 2025-08-18 12:21:33 | 0h 16m |
| 55573 | Novadata | arcturus.novadata.internal broken updates repo | 2025-08-04 12:51:08 | 2025-08-04 14:21:13 | 1h 30m |
| 55597 | Trident Honda | LDAPS Certificate on vmsvr1/2.trident.lan | 2025-08-12 15:24:55 | None | 8h 35m |
| 55692 | Top To Toe | CRITICAL: HTTP: staging.toptotoe-gait.com HTTPS on gait-prod.toptotoe.com | 2025-08-20 15:40:10 | 2025-08-20 15:41:42 | 0h 02m |
| 55729 | Kahootz | package list managed by Puppet | 2025-08-27 16:02:22 | 2025-08-28 10:49:26 | 1d 8h 47m |
| 55732 | Kahootz | Postfix issues on new iomart VMs | 2025-08-27 10:25:40 | 2025-08-27 10:29:17 | 0h 04m |
| 55710 | OpenCorporates | CRITICAL: HTTP: OC Icinga on icinga.opencorporates.com | 2025-09-02 14:38:37 | None | 9h 21m |
| 55574 | eTherapeutics | etx/prod/tcl-monitoring | 2025-08-04 11:24:53 | 2025-08-04 14:52:37 | 3h 28m |
| 55634 | Tusk IC | Storage alert: /srv/projects on mammoth.tusknet | 2025-08-14 09:58:27 | 2025-08-14 09:59:23 | 0h 01m |
| 55787 | AskBio | CRITICAL: System Health: Systemd State on macleod.synpromics.com | 2025-08-29 18:31:40 | 2025-08-29 18:33:10 | 0h 02m |
| 55693 | OpenCorporates | OpenCorporates Wildcard Cert Renewed | 2025-08-20 11:52:54 | 2025-08-20 15:53:05 | 4h 00m |
| 55702 | Gravytrain | High load on web.prod.bf2.bedfordinsurance.co.uk | 2025-08-22 09:35:56 | 2025-08-22 10:16:10 | 0h 40m |
| 55663 | Gravytrain | web.prod.qs1.grvytrn.co.uk multi-domain certificate expiry | 2025-08-15 10:24:24 | 2025-08-20 16:20:17 | 5h 56m |
| 55734 | AskBio | Weka permissions script issues | 2025-08-27 14:06:23 | 2025-08-27 14:10:01 | 0h 04m |
| 55671 | Entrepreneurs Circle | CRITICAL: HTTP: spotlightvideos.co.uk HTTPS on srv.entrepreneurscircle.org | 2025-08-18 11:06:07 | 2025-08-18 11:18:45 | 0h 13m |
| 55744 | eTherapeutics | GitLab Update Available: v18.3.1 | 2025-08-29 08:01:03 | 2025-08-29 08:03:44 | 0h 03m |
| 55637 | eTherapeutics | GitLab Update Available: v18.2.2 | 2025-08-21 07:56:58 | 2025-08-21 07:59:49 | 0h 03m |
| 55737 | Cambridge Flow Solutions | Confidential: CFS | 2025-08-28 16:30:45 | 2025-08-28 16:34:44 | 0h 04m |
| 55731 | Rotastat | New User | 2025-08-27 14:52:58 | 2025-08-27 16:09:27 | 1h 16m |
| 55638 | Geograph | GitLab Update Available: v18.2.2 | 2025-08-20 14:31:25 | 2025-08-20 15:22:38 | 0h 51m |
| 55674 | Tusk IC | WARNING: NRPE Disk: /srv/fast_scratch on mammoth.tusknet | 2025-08-20 09:13:53 | 2025-08-20 11:02:42 | 1h 49m |
| 54100 | BD Group | CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal | 2025-03-10 19:39:35 | None | 4h 20m |
| 55580 | AskBio | VPN Ports | 2025-08-04 15:25:35 | 2025-08-04 15:27:51 | 0h 02m |
| 55641 | OpenCorporates | GitLab Update Available: v18.2.2 | 2025-08-13 16:34:27 | None | 7h 26m |
| 55555 | Entrepreneurs Circle | EC: How to Get Your Business to £100k Months Webinar | 2025-08-08 09:45:09 | 2025-08-08 09:52:32 | 0h 07m |
| 55578 | Top To Toe | Expiring VPN certificates: Server & all clients | 2025-08-19 16:14:12 | 2025-08-20 16:17:43 | 0h 04m |
| 55697 | OpenCorporates | OC docker-registries branch | 2025-08-21 10:39:14 | None | 1d 3h 21m |
| 55584 | Reigate College | CRITICAL: HTTP: cid.reigate.ac.uk HTTPS on rc-mss.reigate.ac.uk | 2025-08-05 09:06:44 | 2025-08-05 09:07:19 | 0h 01m |
| 55539 | AskBio | Weka on Macleod | Slow data transfer speed | 2025-07-30 09:52:35 | 2025-07-30 12:45:29 | 2h 53m |
| 55586 | Novadata | Novadata power maintenance | 2025-08-05 13:12:06 | 2025-08-05 13:16:03 | 0h 04m |
| 55624 | NFW | nfwgs2.nfw.internal spamd connection timeout issue | 2025-08-14 10:26:43 | 2025-08-14 15:02:13 | 4h 36m |
| 55552 | Global Brands | Michael Nuttall shared the folder "VPNs" with you | 2025-07-31 10:06:11 | 2025-07-31 10:11:28 | 0h 05m |
| 55699 | eTherapeutics | etx/stage node stability | 2025-08-21 15:40:02 | 2025-08-21 16:58:05 | 1h 18m |
| 55646 | OpenCorporates | knowledge.opencorporates.com down | 2025-08-14 12:43:17 | 2025-08-18 11:27:38 | 2d 2h 44m |
| 55565 | ERF Electrical | CRITICAL: HTTP: erfmakingme.uk HTTP on webdev.erfelectrical.co.uk | 2025-07-30 13:08:30 | 2025-08-01 12:07:10 | 2d 2h 59m |
| 55605 | BD Group | UKBF Access | 2025-08-11 09:49:20 | 2025-08-11 09:51:48 | 0h 02m |
| 55606 | AskBio | AskBio - All hosts down | 2025-08-09 09:45:17 | 2025-08-09 10:08:04 | 0h 23m |
| 55656 | Midnight Hax | Move Keith's systems to a new client | 2025-08-26 13:17:08 | 2025-08-26 16:19:18 | 3h 02m |
| 55721 | DLS Plastics | Storage alert: /opt on dls-zimbra1.dls.internal | 2025-08-27 10:44:34 | 2025-08-27 10:47:19 | 0h 03m |
| 55648 | Novadata | leonis.novadata.internal failed services | 2025-08-14 10:10:37 | 2025-08-14 11:02:46 | 0h 52m |
| 55681 | JISC | OpenAthens server patching | 2025-08-19 08:33:09 | 2025-08-19 08:45:02 | 0h 12m |
| 55529 | Lantech | Moodle.ipa.ie upgrade | 2025-07-29 10:14:17 | 2025-07-29 10:14:41 | 0h 00m |
| 55530 | Kahootz | Kahootz application migration | 2025-07-29 10:08:38 | 2025-07-29 10:10:23 | 0h 02m |
| 55701 | AskBio | Linux Machines | 2025-08-27 11:09:37 | 2025-08-27 11:12:57 | 0h 03m |
| 55683 | Kahootz | Wireguard VPN on iomart infra (consultancy) | 2025-08-19 11:10:26 | 2025-08-20 16:45:59 | 5h 36m |
| 55547 | OpenCorporates | Retention Periods | 2025-07-30 17:02:32 | None | 6h 57m |
| 55651 | AskBio | Storage warning: /home on edb-lab-skye.askbio.com | 2025-08-14 09:19:41 | 2025-08-14 09:20:47 | 0h 01m |
| 55538 | Kahootz | New user accounts on hosting (LDAP) please | 2025-07-30 10:15:33 | 2025-07-30 11:20:45 | 1h 05m |
| 55611 | DLS Plastics | Storage alert: /opt on dls-zimbra1.dls.internal | 2025-08-11 10:00:53 | 2025-08-11 10:06:30 | 0h 06m |
| 55352 | OpenCorporates | Shut down backgrounder2.opencorporates.internal | 2025-07-29 16:03:49 | 2025-08-05 12:07:11 | 2d 0h 03m |
| 55709 | AskBio | jura.askbio.com monitoring timeout | 2025-08-26 09:20:22 | 2025-08-26 09:21:37 | 0h 01m |
| 55612 | OGT | Disk space | 2025-08-11 09:50:39 | 2025-08-11 09:56:26 | 0h 06m |
| 55531 | OpenCorporates | backup1 systemd status | 2025-07-29 11:33:29 | 2025-07-29 12:01:25 | 0h 28m |
| 55537 | AskBio | synpdb service on edb-lab-skye.askbio.com | 2025-07-29 16:04:35 | 2025-07-29 16:06:32 | 0h 02m |
| 55309 | OpenCorporates | Remove OC servers from support | 2025-07-29 15:10:46 | None | 8h 49m |
| 55532 | TCV | DNS Record Issues | 2025-07-29 11:27:30 | 2025-07-29 11:31:35 | 0h 04m |
| 55613 | Trident Honda | Storage alert: /srv on smbfs1.trident.lan | 2025-08-11 10:15:15 | 2025-08-11 10:16:41 | 0h 01m |
| 55492 | eTherapeutics | Docker hub rate limitation causing ImagePullBackOff | 2025-07-23 14:28:30 | 2025-07-28 10:25:38 | 1d 9h 57m |
| 55520 | Entrepreneurs Circle | Re: Re: Introducing Usama and OpenVPN Setup Assistance | 2025-07-28 12:54:36 | 2025-07-28 13:05:04 | 0h 10m |
| 55503 | eTherapeutics | ETX abnormal worker node behaviour | 2025-07-24 16:30:56 | 2025-07-29 12:05:07 | 1d 9h 34m |
| 55542 | eTherapeutics | AWS Backup job has failed | 2025-07-30 16:06:09 | 2025-07-30 16:25:31 | 0h 19m |
| 55602 | OpenCorporates | Service: HTTP: OC Icinga | 2025-08-08 09:05:53 | 2025-08-11 10:31:17 | 1h 25m |
| 55654 | Cirencester College | ccolive.cirencester.local storage volume usage /srv | 2025-08-14 14:15:46 | 2025-08-14 14:29:30 | 0h 14m |
| 55668 | OpenCorporates | staging-mesos-slave4 /var inode issue | 2025-08-19 10:30:28 | 2025-08-19 12:26:33 | 1h 56m |
| 55551 | Trident Honda | smbfs1.trident.lan unmerged configuration files | 2025-07-31 08:49:32 | 2025-07-31 09:06:49 | 0h 17m |
| 55098 | Gravytrain | Unsupported FTP monitoring | 2025-08-05 12:22:01 | 2025-08-05 12:38:35 | 0h 17m |
| 55577 | JISC | Expiring VPN server certificate: ath-lin-prx-l0x | 2025-08-14 11:12:11 | 2025-08-19 12:27:50 | 1h 16m |
| 55617 | Kahootz | New fileservers | 2025-08-11 14:40:59 | 2025-08-11 14:48:13 | 0h 07m |
| 55543 | Kahootz | Rebooting Memset front-server VM's today | 2025-07-30 15:06:00 | 2025-07-30 15:06:40 | 0h 01m |
| 55686 | Lantech | Moodle Update | 2025-08-20 10:02:30 | 2025-08-20 10:34:54 | 0h 32m |
| 55576 | AskBio | Expiring LDAP certificate: edb-lab-skye.askbio.com | 2025-08-20 15:28:52 | 2025-08-20 15:34:48 | 0h 06m |
| 55620 | Tusk IC | rsnapshot weekly running long on mammoth.tusknet | 2025-08-12 10:02:43 | 2025-08-12 13:38:22 | 3h 36m |
| 55251 | JaeVee | Remove Jaevee servers from support | 2025-07-31 09:44:09 | None | 1d 4h 16m |
| 55724 | ATA Group | Crontab issue | 2025-08-26 14:31:57 | 2025-08-26 14:34:10 | 0h 02m |
| 55621 | AskBio | Mail Queue Length on edb-jura.askbio.com | 2025-08-13 10:31:32 | 2025-08-13 10:33:11 | 0h 02m |
| 55623 | OpenCorporates | https://analysis.opencorporates.com down | 2025-08-12 10:02:09 | 2025-08-12 10:02:32 | 0h 00m |
| 55687 | Kahootz | Routing on our new Iomart servers | 2025-08-28 11:37:06 | 2025-08-28 13:04:33 | 1h 27m |
| 55556 | Ingeus | CRITICAL: HTTP: iw-prd/uk-diagnostics-interface-web on k8s.iw-prd-aks.internal | 2025-07-31 17:15:39 | 2025-07-31 17:40:07 | 0h 24m |
| 55473 | Sylvera | Remove Client Sylvera servers from support | 2025-07-31 14:46:35 | None | 9h 13m |
| 55548 | Kahootz | WARNING: NRPE Disk: All Disks on xray.hosting.inovem.com | 2025-07-30 17:23:01 | 2025-07-30 17:24:22 | 0h 01m |
| 55741 | Kahootz | sudoers on new iomart VMs | 2025-08-28 09:08:55 | 2025-08-28 10:26:08 | 1h 17m |
| 55685 | Kahootz | New fileservers question from iomart - urgent | 2025-08-19 17:36:42 | None | 6h 23m |
| 55659 | AskBio | Disk: fstab mounts on talisker.synpromics.com | 2025-08-18 16:45:23 | 2025-08-18 16:47:49 | 0h 02m |
| 55521 | JISC | Putting l01 and l02 behind OpenAthens WAF | 2025-07-28 09:59:14 | 2025-07-28 10:09:33 | 0h 10m |
| 55735 | Cambridge Flow Solutions | Remove client Cambridge Flow Solutions Ltd servers from support | 2025-09-22 16:45:16 | None | 7h 15m |
| 55664 | OpenCorporates | OC VM Removals | 2025-08-21 09:58:13 | 2025-08-21 10:15:22 | 0h 17m |
| 55704 | AskBio | edb-coll.askbio.com restic failure | 2025-08-26 09:19:29 | 2025-08-26 09:30:15 | 0h 11m |
| 55780 | AskBio | CRITICAL: System Health: Systemd State on edb-coll.askbio.com | 2025-08-29 02:00:00 | 2025-08-29 02:07:27 | 0h 07m |
| 55639 | Kahootz | Wireguard VPN on iomart infra | 2025-08-14 14:17:30 | 2025-08-18 12:29:17 | 2d 2h 12m |
| 55616 | OGT | OGT OS upgrades (Debian 10) | 2025-08-14 10:37:11 | 2025-08-14 11:04:11 | 0h 27m |
git hash: master (a2100d46)