15 minute update

28 Jul - 01 Aug

RT	Client	Subject	First work started	First post-work reply	Time to reply
55561	JISC	ath-lin-prx-l01 outage	2025-08-01 08:34:09	2025-08-01 11:16:36	2h 42m
55563	Tusk IC	Storage alert: /srv/projects on mammoth.tusknet	2025-08-01 10:40:18	2025-08-01 10:42:32	0h 02m
55562	Novadata	CRITICAL: Networking: SSH on arcturus/leonis	2025-08-01 08:48:59	2025-08-01 08:50:28	0h 01m
55544	eTherapeutics	URGENT: Gitlab is down again	2025-07-31 14:51:56	2025-07-31 15:31:29	0h 40m
54100	BD Group	CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal	2025-03-10 19:39:35	None	4h 20m
55539	AskBio	Weka on Macleod \| Slow data transfer speed	2025-07-30 09:52:35	2025-07-30 12:45:29	2h 53m
55552	Global Brands	Michael Nuttall shared the folder "VPNs" with you	2025-07-31 10:06:11	2025-07-31 10:11:28	0h 05m
55565	ERF Electrical	CRITICAL: HTTP: erfmakingme.uk HTTP on webdev.erfelectrical.co.uk	2025-07-30 13:08:30	2025-08-01 12:07:10	2d 2h 59m
55529	Lantech	Moodle.ipa.ie upgrade	2025-07-29 10:14:17	2025-07-29 10:14:41	0h 00m
55530	Kahootz	Kahootz application migration	2025-07-29 10:08:38	2025-07-29 10:10:23	0h 02m
55547	OpenCorporates	Retention Periods	2025-07-30 17:02:32	None	6h 57m
55538	Kahootz	New user accounts on hosting (LDAP) please	2025-07-30 10:15:33	2025-07-30 11:20:45	1h 05m
55352	OpenCorporates	Shut down backgrounder2.opencorporates.internal	2025-07-29 16:03:49	2025-08-05 12:07:11	2d 0h 03m
55531	OpenCorporates	backup1 systemd status	2025-07-29 11:33:29	2025-07-29 12:01:25	0h 28m
55537	AskBio	synpdb service on edb-lab-skye.askbio.com	2025-07-29 16:04:35	2025-07-29 16:06:32	0h 02m
55309	OpenCorporates	Remove OC servers from support	2025-07-29 15:10:46	None	8h 49m
55532	TCV	DNS Record Issues	2025-07-29 11:27:30	2025-07-29 11:31:35	0h 04m
55492	eTherapeutics	Docker hub rate limitation causing ImagePullBackOff	2025-07-23 14:28:30	2025-07-28 10:25:38	1d 9h 57m
55520	Entrepreneurs Circle	Re: Re: Introducing Usama and OpenVPN Setup Assistance	2025-07-28 12:54:36	2025-07-28 13:05:04	0h 10m
55503	eTherapeutics	ETX abnormal worker node behaviour	2025-07-24 16:30:56	2025-07-29 12:05:07	1d 9h 34m
55542	eTherapeutics	AWS Backup job has failed	2025-07-30 16:06:09	2025-07-30 16:25:31	0h 19m
55551	Trident Honda	smbfs1.trident.lan unmerged configuration files	2025-07-31 08:49:32	2025-07-31 09:06:49	0h 17m
55543	Kahootz	Rebooting Memset front-server VM's today	2025-07-30 15:06:00	2025-07-30 15:06:40	0h 01m
55251	JaeVee	Remove Jaevee servers from support	2025-07-31 09:44:09	None	1d 4h 16m
55556	Ingeus	CRITICAL: HTTP: iw-prd/uk-diagnostics-interface-web on k8s.iw-prd-aks.internal	2025-07-31 17:15:39	2025-07-31 17:40:07	0h 24m
55473	Sylvera	Remove Client Sylvera servers from support	2025-07-31 14:46:35	None	9h 13m
55548	Kahootz	WARNING: NRPE Disk: All Disks on xray.hosting.inovem.com	2025-07-30 17:23:01	2025-07-30 17:24:22	0h 01m
55521	JISC	Putting l01 and l02 behind OpenAthens WAF	2025-07-28 09:59:14	2025-07-28 10:09:33	0h 10m

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	100.173 msec
System CPU time	3.307 msec
Total CPU time	103.480 msec
Elapsed time	154.629 msec
Context switches	120 voluntary, 62 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-08-01&start=2025-07-28
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-08-01'
'start'	'2025-07-28'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 8, 1), 'start': datetime.date(2025, 7, 28), 'target': 900, 'title': '15 minute update'}
request	<Request 'http://dashboard.uat.tigr.uk/fifteen_minute_report_drilldown?end=2025-08-01&start=2025-07-28' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6220, rt_number=55561, queue=Incidents, subject=ath-lin-prx-l01 outage, ticket_status=closed, client=JISC, priority=71, created=2025-08-01 08:18:08, last_txn_id=0>, <Ticket(id=6222, rt_number=55563, queue=Incidents, subject=Storage alert: /srv/projects on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=41, created=2025-08-01 10:32:37, last_txn_id=0>, <Ticket(id=6221, rt_number=55562, queue=Incidents, subject=CRITICAL: Networking: SSH on arcturus/leonis, ticket_status=closed, client=Novadata, priority=61, created=2025-08-01 08:42:50, last_txn_id=0>, <Ticket(id=6189, rt_number=55544, queue=Problems, subject=URGENT: Gitlab is down again, ticket_status=closed, client=eTherapeutics, priority=3, created=2025-07-10 13:33:32, last_txn_id=2378642>, <Ticket(id=4830, rt_number=54100, queue=Incidents, subject=CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=open, client=BD Group, priority=1, created=2025-03-10 19:39:07, last_txn_id=2300570>, <Ticket(id=6184, rt_number=55539, queue=Problems, subject=Weka on Macleod \| Slow data transfer speed, ticket_status=closed, client=AskBio, priority=45, created=2025-07-29 18:07:26, last_txn_id=0>, <Ticket(id=6197, rt_number=55552, queue=Requests, subject=Michael Nuttall shared the folder "VPNs" with you, ticket_status=closed, client=Global Brands, priority=42, created=2025-07-31 09:50:13, last_txn_id=0>, <Ticket(id=6224, rt_number=55565, queue=Incidents, subject=CRITICAL: HTTP: erfmakingme.uk HTTP on webdev.erfelectrical.co.uk, ticket_status=closed, client=ERF Electrical, priority=52, created=2025-07-30 08:13:20, last_txn_id=2380737>, <Ticket(id=6174, rt_number=55529, queue=Requests, subject=Moodle.ipa.ie upgrade, ticket_status=closed, client=Lantech, priority=42, created=2025-07-29 09:31:09, last_txn_id=0>, <Ticket(id=6175, rt_number=55530, queue=Requests, subject=Kahootz application migration , ticket_status=closed, client=Kahootz, priority=64, created=2025-07-29 10:04:50, last_txn_id=2379595>, <Ticket(id=6192, rt_number=55547, queue=Requests, subject=Retention Periods, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-07-30 16:23:07, last_txn_id=0>, <Ticket(id=6183, rt_number=55538, queue=Requests, subject=New user accounts on hosting (LDAP) please, ticket_status=closed, client=Kahootz, priority=62, created=2025-07-29 16:02:33, last_txn_id=0>, <Ticket(id=5963, rt_number=55352, queue=Requests, subject=Shut down backgrounder2.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=65, created=2025-07-02 15:02:29, last_txn_id=0>, <Ticket(id=6176, rt_number=55531, queue=Incidents, subject=backup1 systemd status, ticket_status=closed, client=OpenCorporates, priority=51, created=2025-07-29 10:51:46, last_txn_id=0>, <Ticket(id=6182, rt_number=55537, queue=Problems, subject=synpdb service on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=41, created=2025-07-29 15:51:58, last_txn_id=0>, <Ticket(id=5952, rt_number=55309, queue=Requests, subject=Remove OC servers from support, ticket_status=closed, client=OpenCorporates, priority=44, created=2025-07-01 10:08:48, last_txn_id=0>, <Ticket(id=6177, rt_number=55532, queue=Incidents, subject=DNS Record Issues, ticket_status=closed, client=TCV, priority=51, created=2025-07-29 11:01:17, last_txn_id=0>, <Ticket(id=6105, rt_number=55492, queue=Incidents, subject=Docker hub rate limitation causing ImagePullBackOff, ticket_status=closed, client=eTherapeutics, priority=52, created=2025-07-23 14:07:42, last_txn_id=0>, <Ticket(id=6133, rt_number=55520, queue=Requests, subject=Re: Re: Introducing Usama and OpenVPN Setup Assistance, ticket_status=closed, client=Entrepreneurs Circle, priority=61, created=2025-07-28 08:20:57, last_txn_id=0>, <Ticket(id=6116, rt_number=55503, queue=Incidents, subject=ETX abnormal worker node behaviour, ticket_status=closed, client=eTherapeutics, priority=62, created=2025-07-24 09:25:49, last_txn_id=0>, <Ticket(id=6187, rt_number=55542, queue=Incidents, subject=AWS Backup job has failed, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-07-30 09:19:58, last_txn_id=0>, <Ticket(id=6196, rt_number=55551, queue=Problems, subject=smbfs1.trident.lan unmerged configuration files, ticket_status=closed, client=Trident Honda, priority=41, created=2025-07-31 08:29:57, last_txn_id=0>, <Ticket(id=6188, rt_number=55543, queue=Requests, subject=Rebooting Memset front-server VM's today, ticket_status=closed, client=Kahootz, priority=61, created=2025-07-30 09:50:52, last_txn_id=0>, <Ticket(id=5894, rt_number=55251, queue=Requests, subject=Remove Jaevee servers from support, ticket_status=closed, client=JaeVee, priority=45, created=2025-06-27 12:58:41, last_txn_id=0>, <Ticket(id=6201, rt_number=55556, queue=Incidents, subject=CRITICAL: HTTP: iw-prd/uk-diagnostics-interface-web on k8s.iw-prd-aks.internal, ticket_status=closed, client=Ingeus, priority=51, created=2025-07-31 17:38:19, last_txn_id=0>, <Ticket(id=6086, rt_number=55473, queue=Requests, subject=Remove Client Sylvera servers from support, ticket_status=closed, client=Sylvera, priority=3, created=2025-07-21 16:38:09, last_txn_id=0>, <Ticket(id=6193, rt_number=55548, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=61, created=2025-07-30 17:22:39, last_txn_id=0>, <Ticket(id=6134, rt_number=55521, queue=Requests, subject=Putting l01 and l02 behind OpenAthens WAF, ticket_status=closed, client=JISC, priority=66, created=2025-07-28 09:28:44, last_txn_id=2380256>]

15 minute update

28 Jul - 01 Aug

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

fifteen_minute_update_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions