15 minute update

21 Jul - 25 Jul

RT	Client	Subject	First work started	First post-work reply	Time to reply
55422	Geograph	Fwd: Geograph Project \| Failed pipeline for british-isles \| f4636c1b	2025-07-18 10:47:38	2025-07-21 10:29:19	2d 3h 42m
55375	Sysdoc	sysdoc/flightpath/kube-system pod crashing	2025-07-07 11:30:58	2025-07-23 12:34:18	1h 03m
55488	ATA Group	FW: ATA SBP : 8000015794	2025-07-22 16:01:43	None	7h 58m
55500	Global Brands	CRITICAL: Claycross VPN: from svr1 on svr1.global-brands.internal	2025-07-24 08:40:35	2025-07-24 08:46:40	0h 06m
55497	Geograph	Geograph Gitlab upgrade (18.2.1)	2025-07-24 10:42:26	2025-07-24 11:27:40	0h 45m
55501	AskBio	AskBio GitLab upgrade 18.2.1	2025-07-24 09:22:09	2025-07-24 10:04:41	0h 43m
55498	eTherapeutics	ETX Gitlab upgrade (18.2.1)	2025-07-25 07:56:55	2025-07-25 07:58:58	0h 02m
54100	BD Group	CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal	2025-03-10 19:39:35	None	4h 20m
55478	eTherapeutics	Docker Hub access and cache	2025-07-23 16:22:09	2025-07-23 17:08:03	0h 46m
55487	Kahootz	Leftover config files on front servers	2025-07-22 16:19:21	2025-07-22 16:31:27	0h 12m
55491	JISC	ath-lin-prx-l01.int.openathens.net DNS issue	2025-07-23 10:45:51	2025-07-23 10:47:53	0h 02m
55461	Globecast	Storage alert: / on gcukscheddb02.globecastne.com	2025-07-21 11:07:27	2025-07-21 11:08:30	0h 01m
55397	Global Brands	Additional RemoteUser VPN configs	2025-07-22 15:16:28	2025-07-22 15:39:40	0h 23m
55506	DLS Plastics	DOWN: dlskvm2.dlsmedical.internal	2025-07-24 14:13:33	2025-07-24 14:15:13	0h 02m
55309	OpenCorporates	Remove OC servers from support	2025-07-29 15:10:46	None	8h 49m
55492	eTherapeutics	Docker hub rate limitation causing ImagePullBackOff	2025-07-23 14:28:30	2025-07-28 10:25:38	1d 9h 57m
55494	AskBio	DNS (10.193.220.5) inaccessible	2025-07-24 10:46:39	2025-07-24 12:48:37	2h 02m
55314	eTherapeutics	AWS IAM Identity Center SCIM Access Token Rotation	2025-07-23 11:53:17	2025-07-23 12:24:18	0h 31m
55468	JaeVee	SSL cert for sys.jaevee.co.uk	2025-07-21 10:17:14	2025-07-21 12:00:10	1h 43m
55503	eTherapeutics	ETX abnormal worker node behaviour	2025-07-24 16:30:56	2025-07-29 12:05:07	1d 9h 34m
55490	Quickline	RADIUS	2025-07-23 11:25:11	2025-07-23 11:25:46	0h 01m
55467	DLS Plastics	DOWN: dlskvm2.dlsmedical.internal	2025-07-21 09:01:18	2025-07-21 09:05:39	0h 04m
55472	Gravytrain	Apache syntax error web.prod.qs1.grvytrn.co.uk web.prod.bf2.bedfordinsurance.co.uk	2025-07-21 13:40:39	2025-07-21 14:57:50	1h 17m
55507	Kahootz	bullseye-backports release file	2025-07-24 14:47:48	2025-07-24 14:56:28	0h 09m
55469	OpenCorporates	Ayhan Setirekli - DevOps	2025-07-22 08:55:23	2025-07-22 11:34:45	2h 39m
55499	OpenCorporates	OpenCorporates Gitlab upgrade 18.2.1	2025-07-25 08:11:32	2025-07-25 08:30:08	0h 19m
55484	Kahootz	Changing DRBD master for oscar and papa	2025-07-23 10:25:45	2025-07-23 10:35:00	0h 09m
55466	BD Group	EFSRV-20057 [Tiger #55466] ef-v5-web-2.c.ef-platform.internal backups issue	2025-07-21 08:56:17	2025-07-21 14:56:46	6h 00m
55251	JaeVee	Remove Jaevee servers from support	2025-07-31 09:44:09	None	1d 4h 16m
55473	Sylvera	Remove Client Sylvera servers from support	2025-07-31 14:46:35	None	9h 13m
55433	JISC	OpenAthens server patching	2025-07-23 07:56:47	2025-07-23 07:59:03	0h 02m
55378	Sucden	Qualys Vulnerabilities - Log4j / Redhat OpenJDK	2025-07-23 09:02:21	2025-07-23 09:57:19	0h 55m
55471	ATA Group	Technical onboarding \| Support onboarding	2025-07-21 12:54:59	2025-07-21 13:00:24	0h 05m

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	139.029 msec
System CPU time	11.911 msec
Total CPU time	150.940 msec
Elapsed time	212.794 msec
Context switches	125 voluntary, 8 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-07-25&start=2025-07-21
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-07-25'
'start'	'2025-07-21'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 7, 25), 'start': datetime.date(2025, 7, 21), 'target': 900, 'title': '15 minute update'}
request	<Request 'http://dashboard.uat.tigr.uk/fifteen_minute_report_drilldown?end=2025-07-25&start=2025-07-21' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6035, rt_number=55422, queue=Requests, subject=Fwd: Geograph Project \| Failed pipeline for british-isles \| f4636c1b, ticket_status=closed, client=Geograph, priority=42, created=2025-07-14 10:49:32, last_txn_id=0>, <Ticket(id=5987, rt_number=55375, queue=Problems, subject=sysdoc/flightpath/kube-system pod crashing, ticket_status=closed, client=Sysdoc, priority=43, created=2025-07-07 09:01:09, last_txn_id=0>, <Ticket(id=6101, rt_number=55488, queue=Requests, subject=FW: ATA SBP : 8000015794, ticket_status=closed, client=ATA Group, priority=41, created=2025-07-22 16:01:11, last_txn_id=0>, <Ticket(id=6113, rt_number=55500, queue=Incidents, subject=CRITICAL: Claycross VPN: from svr1 on svr1.global-brands.internal, ticket_status=closed, client=Global Brands, priority=61, created=2025-07-24 08:37:51, last_txn_id=0>, <Ticket(id=6110, rt_number=55497, queue=Requests, subject=Geograph Gitlab upgrade (18.2.1), ticket_status=closed, client=Geograph, priority=41, created=2025-07-24 08:30:49, last_txn_id=0>, <Ticket(id=6114, rt_number=55501, queue=Requests, subject=AskBio GitLab upgrade 18.2.1, ticket_status=closed, client=AskBio, priority=61, created=2025-07-24 08:48:50, last_txn_id=0>, <Ticket(id=6111, rt_number=55498, queue=Requests, subject=ETX Gitlab upgrade (18.2.1), ticket_status=closed, client=eTherapeutics, priority=41, created=2025-07-24 08:33:17, last_txn_id=0>, <Ticket(id=4830, rt_number=54100, queue=Incidents, subject=CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=open, client=BD Group, priority=1, created=2025-03-10 19:39:07, last_txn_id=2300570>, <Ticket(id=6091, rt_number=55478, queue=Requests, subject=Docker Hub access and cache, ticket_status=closed, client=eTherapeutics, priority=45, created=2025-07-22 10:31:44, last_txn_id=2371703>, <Ticket(id=6100, rt_number=55487, queue=Incidents, subject=Leftover config files on front servers, ticket_status=closed, client=Kahootz, priority=21, created=2025-07-22 15:55:56, last_txn_id=0>, <Ticket(id=6104, rt_number=55491, queue=Incidents, subject=ath-lin-prx-l01.int.openathens.net DNS issue, ticket_status=closed, client=JISC, priority=81, created=2025-07-23 10:42:14, last_txn_id=0>, <Ticket(id=6074, rt_number=55461, queue=Incidents, subject=Storage alert: / on gcukscheddb02.globecastne.com, ticket_status=closed, client=Globecast, priority=41, created=2025-07-18 14:20:32, last_txn_id=0>, <Ticket(id=6010, rt_number=55397, queue=Requests, subject=Additional RemoteUser VPN configs, ticket_status=closed, client=Global Brands, priority=44, created=2025-07-10 09:51:06, last_txn_id=0>, <Ticket(id=6119, rt_number=55506, queue=Incidents, subject=DOWN: dlskvm2.dlsmedical.internal, ticket_status=closed, client=DLS Plastics, priority=41, created=2025-07-24 14:11:08, last_txn_id=0>, <Ticket(id=5952, rt_number=55309, queue=Requests, subject=Remove OC servers from support, ticket_status=closed, client=OpenCorporates, priority=44, created=2025-07-01 10:08:48, last_txn_id=0>, <Ticket(id=6105, rt_number=55492, queue=Incidents, subject=Docker hub rate limitation causing ImagePullBackOff, ticket_status=closed, client=eTherapeutics, priority=52, created=2025-07-23 14:07:42, last_txn_id=0>, <Ticket(id=6107, rt_number=55494, queue=Incidents, subject=DNS (10.193.220.5) inaccessible, ticket_status=closed, client=AskBio, priority=2, created=2025-07-23 18:55:13, last_txn_id=0>, <Ticket(id=5957, rt_number=55314, queue=Requests, subject=AWS IAM Identity Center SCIM Access Token Rotation, ticket_status=closed, client=eTherapeutics, priority=44, created=2025-07-02 09:40:33, last_txn_id=0>, <Ticket(id=6081, rt_number=55468, queue=Requests, subject=SSL cert for sys.jaevee.co.uk, ticket_status=closed, client=JaeVee, priority=41, created=2025-07-21 10:00:30, last_txn_id=0>, <Ticket(id=6116, rt_number=55503, queue=Incidents, subject=ETX abnormal worker node behaviour, ticket_status=closed, client=eTherapeutics, priority=62, created=2025-07-24 09:25:49, last_txn_id=0>, <Ticket(id=6103, rt_number=55490, queue=Requests, subject=RADIUS, ticket_status=closed, client=Quickline, priority=61, created=2025-07-23 09:57:53, last_txn_id=0>, <Ticket(id=6080, rt_number=55467, queue=Incidents, subject=DOWN: dlskvm2.dlsmedical.internal, ticket_status=closed, client=DLS Plastics, priority=41, created=2025-07-21 08:59:47, last_txn_id=0>, <Ticket(id=6085, rt_number=55472, queue=Incidents, subject=Apache syntax error web.prod.qs1.grvytrn.co.uk web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=51, created=2025-07-21 13:32:04, last_txn_id=0>, <Ticket(id=6120, rt_number=55507, queue=Requests, subject=bullseye-backports release file, ticket_status=closed, client=Kahootz, priority=61, created=2025-07-24 14:18:40, last_txn_id=0>, <Ticket(id=6082, rt_number=55469, queue=Requests, subject=Ayhan Setirekli - DevOps, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-07-21 10:15:41, last_txn_id=2370943>, <Ticket(id=6112, rt_number=55499, queue=Requests, subject=OpenCorporates Gitlab upgrade 18.2.1, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-07-24 08:35:35, last_txn_id=0>, <Ticket(id=6097, rt_number=55484, queue=Requests, subject=Changing DRBD master for oscar and papa, ticket_status=closed, client=Kahootz, priority=63, created=2025-07-22 12:38:26, last_txn_id=0>, <Ticket(id=6079, rt_number=55466, queue=Incidents, subject=EFSRV-20057 [Tiger #55466] ef-v5-web-2.c.ef-platform.internal backups issue, ticket_status=closed, client=BD Group, priority=71, created=2025-07-21 08:12:43, last_txn_id=0>, <Ticket(id=5894, rt_number=55251, queue=Requests, subject=Remove Jaevee servers from support, ticket_status=closed, client=JaeVee, priority=45, created=2025-06-27 12:58:41, last_txn_id=0>, <Ticket(id=6086, rt_number=55473, queue=Requests, subject=Remove Client Sylvera servers from support, ticket_status=closed, client=Sylvera, priority=3, created=2025-07-21 16:38:09, last_txn_id=0>, <Ticket(id=6046, rt_number=55433, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=62, created=2025-07-15 09:57:44, last_txn_id=0>, <Ticket(id=5990, rt_number=55378, queue=Requests, subject=Qualys Vulnerabilities - Log4j / Redhat OpenJDK, ticket_status=closed, client=Sucden, priority=67, created=2025-07-07 12:36:42, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>]

15 minute update

21 Jul - 25 Jul

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

fifteen_minute_update_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions