| RT | Client | Subject | First work started | First post-work reply | Time to reply |
|---|---|---|---|---|---|
| 55484 | Kahootz | Changing DRBD master for oscar and papa | 2025-07-23 10:25:45 | 2025-07-23 10:35:00 | 0h 09m |
| 55456 | Entrepreneurs Circle | WordPress Versions out of date on srv.entrepreneurscircle.org | 2025-07-18 09:21:01 | 2025-07-18 09:22:25 | 0h 01m |
| 55442 | Tusk IC | mammoth.tusknet disk volume usage /srv/scratch | 2025-07-18 09:13:50 | 2025-07-18 09:23:20 | 0h 10m |
| 55468 | JaeVee | SSL cert for sys.jaevee.co.uk | 2025-07-21 10:17:14 | 2025-07-21 12:00:10 | 1h 43m |
| 55455 | ERF Electrical | WordPress Versions out of date on weblive.erfelectrical.co.uk | 2025-07-18 09:26:03 | 2025-07-18 09:27:08 | 0h 01m |
| 55175 | Tusk IC | new backup drives | 2025-06-24 10:09:30 | 2025-06-24 10:26:48 | 0h 17m |
| 55176 | Geograph | geograph/prod/tcl-system CertManagerCertExpirySoon | 2025-06-25 16:08:28 | 2025-06-30 16:40:21 | 0h 32m |
| 55457 | Visku | WordPress Versions out of date on vps3.visku.com | 2025-07-18 09:44:05 | 2025-07-18 09:46:45 | 0h 03m |
| 55178 | AskBio | Monitoring | 2025-06-24 13:25:52 | None | 1d 0h 34m |
| 55466 | BD Group | EFSRV-20057 [Tiger #55466] ef-v5-web-2.c.ef-platform.internal backups issue | 2025-07-21 08:56:17 | 2025-07-21 14:56:46 | 6h 00m |
| 55458 | OpenCorporates | Turn off events-search | 2025-07-18 15:33:19 | 2025-07-18 15:46:09 | 0h 13m |
| 55451 | Kahootz | Daily backup failed on xray.hosting.inovem.com | 2025-07-17 10:06:11 | 2025-07-17 17:50:33 | 7h 44m |
| 55472 | Gravytrain | Apache syntax error web.prod.qs1.grvytrn.co.uk web.prod.bf2.bedfordinsurance.co.uk | 2025-07-21 13:40:39 | 2025-07-21 14:57:50 | 1h 17m |
| 55405 | Global Brands | Expiring CA | Remote User VPN | 2025-07-10 12:03:50 | 2025-07-10 12:11:34 | 0h 08m |
| 55490 | Quickline | RADIUS | 2025-07-23 11:25:11 | 2025-07-23 11:25:46 | 0h 01m |
| 55167 | eTherapeutics | ETX Sonar upgrade | 2025-06-23 11:56:15 | 2025-06-24 16:07:40 | 4h 11m |
| 55506 | DLS Plastics | DOWN: dlskvm2.dlsmedical.internal | 2025-07-24 14:13:33 | 2025-07-24 14:15:13 | 0h 02m |
| 55507 | Kahootz | bullseye-backports release file | 2025-07-24 14:47:48 | 2025-07-24 14:56:28 | 0h 09m |
| 55494 | AskBio | DNS (10.193.220.5) inaccessible | 2025-07-24 10:46:39 | 2025-07-24 12:48:37 | 2h 02m |
| 55497 | Geograph | Geograph Gitlab upgrade (18.2.1) | 2025-07-24 10:42:26 | 2025-07-24 11:27:40 | 0h 45m |
| 55471 | ATA Group | Technical onboarding | Support onboarding | 2025-07-21 12:54:59 | 2025-07-21 13:00:24 | 0h 05m |
| 55478 | eTherapeutics | Docker Hub access and cache | 2025-07-23 16:22:09 | 2025-07-23 17:08:03 | 0h 46m |
| 55463 | AskBio | Drive failure darkmatter.synpromics.com | 2025-07-20 17:50:15 | 2025-07-20 17:51:08 | 0h 01m |
| 55498 | eTherapeutics | ETX Gitlab upgrade (18.2.1) | 2025-07-25 07:56:55 | 2025-07-25 07:58:58 | 0h 02m |
| 55461 | Globecast | Storage alert: / on gcukscheddb02.globecastne.com | 2025-07-21 11:07:27 | 2025-07-21 11:08:30 | 0h 01m |
| 55452 | Cirencester College | User creation request | 2025-07-17 16:14:36 | 2025-07-17 16:48:04 | 0h 33m |
| 55422 | Geograph | Fwd: Geograph Project | Failed pipeline for british-isles | f4636c1b | 2025-07-18 10:47:38 | 2025-07-21 10:29:19 | 2d 3h 42m |
| 55460 | JISC | Package mismatch on ath-lin-prx-l0{1,2}.int.openathens.net | 2025-07-18 14:14:50 | 2025-07-18 14:20:15 | 0h 05m |
| 55186 | OGT | sybil.internal.ogtip.com volume usage /Data | 2025-06-24 09:46:41 | 2025-06-24 09:54:34 | 0h 08m |
| 55444 | Gravytrain | All sites down on web.prod.bf2.bedfordinsurance.co.uk | 2025-07-16 14:01:16 | 2025-07-16 14:11:37 | 0h 10m |
| 55473 | Sylvera | Remove Client Sylvera servers from support | 2025-07-31 14:46:35 | None | 9h 13m |
| 55255 | AskBio | /home usage | 2025-07-04 10:43:11 | 2025-07-04 11:13:51 | 0h 31m |
| 55187 | eTherapeutics | dgx2.internal.etherapeutics.co.uk volume usage / | 2025-06-25 15:24:49 | 2025-06-25 15:27:12 | 0h 02m |
| 55188 | Sucden | sucden auto yum cache cleanup | 2025-06-24 13:47:35 | 2025-06-30 09:51:15 | 2d 0h 04m |
| 55376 | BD Group | CRITICAL: HTTP: portal.bdgroup.co.uk HTTP on env.bridget.bdg.internal | 2025-07-07 10:58:42 | 2025-07-07 11:42:26 | 0h 44m |
| 55388 | OpenCorporates | AWS RDS alerts | 2025-07-10 11:06:52 | None | 1d 2h 53m |
| 55094 | Lantech | Request to upgrade moodledev.ipa.ie (the UAT) as a dry-run before moodle.ipa.ie | 2025-06-23 17:00:22 | 2025-06-23 17:00:38 | 0h 00m |
| 55390 | TCV | web4.tcv.org.uk storage volume usage /var | 2025-07-09 14:35:07 | 2025-07-09 14:53:52 | 0h 19m |
| 55403 | Geograph | Geograph Gitlab upgrade (18.1.2) | 2025-07-10 12:19:44 | 2025-07-10 15:59:37 | 3h 40m |
| 55235 | AskBio | coll,iona,jura,mull post maintenance issues | 2025-06-26 09:44:31 | 2025-06-26 12:35:36 | 2h 51m |
| 55402 | OpenCorporates | OpenCorporates Gitlab upgrade 18.1.2 | 2025-07-11 08:09:15 | 2025-07-11 08:13:10 | 0h 04m |
| 55394 | ITC Compliance | Password reset request | 2025-07-10 16:38:42 | 2025-07-10 16:56:43 | 0h 18m |
| 55410 | Quickline | az-svr-sfradius01.quickline.co.uk unmerged configuration | 2025-07-11 09:34:10 | 2025-07-11 09:42:46 | 0h 09m |
| 55387 | AskBio | Backups for PromPT, gitlab etc | 2025-07-10 11:18:53 | 2025-07-10 11:59:33 | 0h 41m |
| 55393 | ITC Compliance | User removal | 2025-07-10 12:23:11 | 2025-07-11 11:34:04 | 2d 3h 11m |
| 55491 | JISC | ath-lin-prx-l01.int.openathens.net DNS issue | 2025-07-23 10:45:51 | 2025-07-23 10:47:53 | 0h 02m |
| 55404 | Azura | Expiring certificates | ford3,4,5.opentrk.com | 2025-07-18 16:31:52 | 2025-07-18 17:03:48 | 0h 32m |
| 55397 | Global Brands | Additional RemoteUser VPN configs | 2025-07-22 15:16:28 | 2025-07-22 15:39:40 | 0h 23m |
| 55462 | AskBio | CRITICAL: System Health: Systemd State on darkmatter.synpromics.com | 2025-07-20 00:08:52 | 2025-07-20 00:27:15 | 0h 18m |
| 55161 | Edinburgh University | Remove Edinburgh University servers from support | 2025-07-02 14:49:55 | 2025-07-02 16:06:09 | 1h 16m |
| 55499 | OpenCorporates | OpenCorporates Gitlab upgrade 18.2.1 | 2025-07-25 08:11:32 | 2025-07-25 08:30:08 | 0h 19m |
| 55173 | NFW | nfwgs2.nfw.internal intermittent spamassassin maint service failure | 2025-06-25 12:33:10 | None | 1d 1h 27m |
| 55195 | Tusk IC | mammoth.tusknet rsnapshot failure | 2025-06-25 10:22:39 | 2025-06-25 11:39:23 | 1h 17m |
| 55500 | Global Brands | CRITICAL: Claycross VPN: from svr1 on svr1.global-brands.internal | 2025-07-24 08:40:35 | 2025-07-24 08:46:40 | 0h 06m |
| 55170 | AskBio | WARNING: HTTP: GitLab Pages HTTPS Cert on edb-jura.askbio.com | 2025-06-23 10:51:02 | 2025-06-23 10:57:16 | 0h 06m |
| 55467 | DLS Plastics | DOWN: dlskvm2.dlsmedical.internal | 2025-07-21 09:01:18 | 2025-07-21 09:05:39 | 0h 04m |
| 55309 | OpenCorporates | Remove OC servers from support | 2025-07-29 15:10:46 | None | 8h 49m |
| 55310 | Visku | Remove Visku servers from support | 2025-07-02 16:51:59 | 2025-07-02 16:52:18 | 0h 00m |
| 55378 | Sucden | Qualys Vulnerabilities - Log4j / Redhat OpenJDK | 2025-07-23 09:02:21 | 2025-07-23 09:57:19 | 0h 55m |
| 55487 | Kahootz | Leftover config files on front servers | 2025-07-22 16:19:21 | 2025-07-22 16:31:27 | 0h 12m |
| 55503 | eTherapeutics | ETX abnormal worker node behaviour | 2025-07-24 16:30:56 | 2025-07-29 12:05:07 | 1d 9h 34m |
| 55469 | OpenCorporates | Ayhan Setirekli - DevOps | 2025-07-22 08:55:23 | 2025-07-22 11:34:45 | 2h 39m |
| 55488 | ATA Group | FW: ATA SBP : 8000015794 | 2025-07-22 16:01:43 | None | 7h 58m |
| 55501 | AskBio | AskBio GitLab upgrade 18.2.1 | 2025-07-24 09:22:09 | 2025-07-24 10:04:41 | 0h 43m |
| 55434 | ITC Compliance | web1.itccompliance.co.uk puppet fail loop | 2025-07-15 11:07:53 | None | 1d 2h 52m |
| 55426 | NFW | New IP Address | 2025-07-14 15:50:18 | 2025-07-14 15:51:48 | 0h 02m |
| 55406 | AskBio | Weka file versioning | 2025-07-10 13:29:32 | 2025-07-10 13:32:31 | 0h 03m |
| 55412 | Gravytrain | web.prod.bf2.bedfordinsurance.co.uk HTTP/s and cert check timeouts | 2025-07-11 10:59:07 | 2025-07-11 11:03:08 | 0h 04m |
| 55423 | AskBio | libclang | 2025-07-14 12:36:37 | 2025-07-14 15:16:59 | 2h 40m |
| 55446 | Novadata | FW: Your AWS CloudShell data is scheduled for deletion on July 26, 2025 [AWS Account: 542772753301] | 2025-07-16 14:24:24 | 2025-07-16 14:29:30 | 0h 05m |
| 55408 | Kahootz | Packages from old kernel series | 2025-07-11 15:33:02 | 2025-07-11 16:04:50 | 0h 32m |
| 55431 | Rotastat | gallus.rotastat.com duply backup duration | 2025-07-16 17:09:42 | 2025-07-16 17:13:27 | 0h 04m |
| 55441 | AskBio | Restic backup errors on edb-coll.askbio.com | 2025-07-16 01:28:04 | 2025-07-16 01:50:51 | 0h 23m |
| 55450 | Tusk IC | Storage alert: /srv/scratch on mammoth.tusknet | 2025-07-17 09:09:44 | 2025-07-17 09:21:03 | 0h 11m |
| 55314 | eTherapeutics | AWS IAM Identity Center SCIM Access Token Rotation | 2025-07-23 11:53:17 | 2025-07-23 12:24:18 | 0h 31m |
| 55182 | Sucden | CRITICAL: NRPE Disk: /var on multiple systems | 2025-06-23 17:33:47 | 2025-06-23 17:59:23 | 0h 26m |
| 55449 | Cirencester College | Wildcard SSL/TLS .cirencester.ac.uk expiry | 2025-07-17 09:08:58 | 2025-07-17 09:12:35 | 0h 04m |
| 55375 | Sysdoc | sysdoc/flightpath/kube-system pod crashing | 2025-07-07 11:30:58 | 2025-07-23 12:34:18 | 1h 03m |
| 55155 | ATA Group | Technical onboarding | Pre-contract checks | 2025-06-24 09:04:29 | 2025-06-24 09:26:43 | 0h 22m |
| 55191 | Tusk IC | server login | 2025-06-24 14:38:06 | 2025-06-24 14:48:57 | 0h 11m |
| 55197 | Entrepreneurs Circle | Setup Request for New Domain - ecmasterplan.co.uk | 2025-06-26 09:50:39 | 2025-06-26 09:51:27 | 0h 01m |
| 55198 | AskBio | talisker.synpromics.com duply duration | 2025-07-09 10:22:49 | None | 1d 3h 37m |
| 55232 | OGT | rodney.internal.ogtip.com volume usage /srv/ngs | 2025-06-25 16:04:53 | 2025-06-26 14:35:44 | 2d 2h 31m |
| 55433 | JISC | OpenAthens server patching | 2025-07-23 07:56:47 | 2025-07-23 07:59:03 | 0h 02m |
| 55492 | eTherapeutics | Docker hub rate limitation causing ImagePullBackOff | 2025-07-23 14:28:30 | 2025-07-28 10:25:38 | 1d 9h 57m |
| 55239 | eTherapeutics | ETX Gitlab upgrade (18.1.1) | 2025-06-27 08:15:31 | 2025-06-27 08:59:47 | 0h 44m |
| 55242 | OpenCorporates | OpenCorporates Gitlab upgrade 18.1.1 | 2025-06-27 08:03:42 | 2025-06-27 09:37:54 | 1h 34m |
| 55243 | Geograph | Geograph Gitlab upgrade (18.1.1) | 2025-06-26 12:19:42 | 2025-06-26 12:56:18 | 0h 37m |
| 55244 | Entrepreneurs Circle | Assistance Required: Increasing PHP Memory Limit | 2025-06-26 10:22:02 | 2025-06-26 10:43:40 | 0h 22m |
| 55245 | Sylvera | SM Support / Relationship Sunsetting Steps | 2025-06-30 10:36:02 | 2025-06-30 17:23:19 | 6h 47m |
| 55196 | OpenCorporates | Bot2 CA Cert | 2025-06-25 09:37:28 | 2025-06-25 09:55:36 | 0h 18m |
| 55247 | AskBio | GitLab updated | 2025-07-01 08:15:44 | 2025-07-01 09:17:38 | 1h 02m |
| 55250 | JaeVee | sys.jaevee.co.uk expiring certificates | 2025-06-27 12:13:25 | 2025-06-27 12:36:13 | 0h 23m |
| 55251 | JaeVee | Remove Jaevee servers from support | 2025-07-31 09:44:09 | None | 1d 4h 16m |
| 55253 | Geograph | geograph/prod/production data-redis-ha-server-1 filling up | 2025-06-27 16:09:21 | 2025-06-27 16:22:36 | 0h 13m |
| 55254 | AskBio | vmware froze edb-coll.askbio.com | 2025-06-28 07:05:30 | 2025-06-28 07:15:37 | 0h 10m |
| 55256 | OpenCorporates | ElastiCache Conncetions - oc-prod-openc-frontend-001 | 2025-06-29 13:37:17 | 2025-06-29 13:39:12 | 0h 02m |
| 55260 | DLS Plastics | dls-zimbra1.dls.internal volume usage /opt | 2025-07-03 09:44:15 | 2025-07-03 09:45:55 | 0h 02m |
| 55262 | OpenCorporates | Storage alert: /srv/data_qa on zcluster2 | 2025-06-30 10:45:39 | 2025-06-30 11:09:06 | 0h 23m |
| 55261 | OpenCorporates | Storage alert: /srv/oc on zcluster2 | 2025-06-30 11:44:43 | 2025-06-30 12:05:24 | 0h 21m |
| 55263 | DLS Plastics | DLS potential ransomware infection | 2025-06-30 10:10:23 | 2025-06-30 10:13:38 | 0h 03m |
| 55268 | BD Group | Crontab updated | 2025-06-30 14:43:33 | 2025-06-30 14:44:24 | 0h 01m |
| 55308 | OpenCorporates | Shutdown | 2025-07-01 15:41:00 | 2025-07-02 10:04:53 | 1d 8h 24m |
| 55347 | OpenCorporates | HAProxy 14/15 | 2025-07-02 10:15:27 | 2025-07-02 12:42:07 | 2h 27m |
| 55349 | OpenCorporates | HAProxy 14 and 15 Support removal | 2025-07-09 10:38:08 | 2025-07-09 12:07:52 | 1h 30m |
| 55351 | Cirencester College | CCVLE01 - Moodle Server | 2025-07-02 13:36:18 | 2025-07-02 16:27:21 | 2h 51m |
| 55356 | Kahootz | Storage alert | /var/lib/rancher on xray.hosting.inovem.com | 2025-07-09 10:02:10 | 2025-07-09 10:14:41 | 0h 13m |
| 55358 | Sysdoc | DNS Record updates intensively | 2025-07-09 09:49:27 | 2025-07-09 10:16:52 | 0h 27m |
| 55363 | NFW | NEW Broadband provider | 2025-07-04 15:29:34 | 2025-07-04 16:15:24 | 0h 46m |
| 55364 | Quickline | Storatge alert: /var on aql-svr-sf-radius01.quickline.co.uk | 2025-07-04 15:29:28 | 2025-07-04 15:29:59 | 0h 01m |
| 55374 | Quickline | aql-svr-sf-radius01: logrotate failure | 2025-07-07 10:02:34 | 2025-07-07 10:43:39 | 0h 41m |
| 55371 | Ingeus | Ingeus: login to Azure | 2025-07-07 09:19:23 | 2025-07-07 09:33:18 | 0h 14m |
| 55366 | Kahootz | Change hosting root passwords | 2025-07-04 16:28:52 | 2025-07-04 16:53:49 | 0h 25m |
| 55385 | OpenCorporates | zcluster1/2 puppet certificate expiry | 2025-07-08 11:16:10 | 2025-07-08 12:08:17 | 0h 52m |
| 55395 | ITC Compliance | Disaster recovery plan | 2025-07-10 16:59:50 | 2025-07-11 14:32:39 | 2d 1h 33m |
| 55400 | eTherapeutics | ETX Gitlab upgrade (18.1.2) | 2025-07-14 08:06:36 | 2025-07-14 08:09:04 | 0h 02m |
| 55391 | Reigate College | SSL Certificates | 2025-07-11 15:19:33 | 2025-07-11 15:31:44 | 0h 12m |
| 55417 | Tusk IC | Storage alert: /srv/fast_scratch on mammoth.tusknet | 2025-07-14 15:06:08 | 2025-07-14 15:06:39 | 0h 01m |
| 55418 | Trident Honda | Storage alert: /srv on smbfs1.trident.lan | 2025-07-14 09:57:29 | 2025-07-14 10:00:16 | 0h 03m |
| 55420 | Quickline | Leftover config file on aql-svr-sf-radius01.quickline.co.uk | 2025-07-14 10:20:08 | 2025-07-14 10:28:09 | 0h 08m |
| 55419 | AskBio | Storage alert: /home on edb-lab-skye.askbio.com | 2025-07-14 10:02:12 | 2025-07-14 10:03:35 | 0h 01m |
| 55421 | ITC Compliance | ITC Compliance MariaDB CA on web-vip2.itccompliance.co.uk | 2025-07-15 09:51:36 | 2025-07-15 10:27:57 | 0h 36m |
| 55425 | AskBio | /weka on Macleod | 2025-07-14 15:17:16 | 2025-07-14 15:20:28 | 0h 03m |
| 55432 | AskBio | Storage alert: /home on darkmatter.synpromics.com | 2025-07-15 09:18:23 | 2025-07-15 09:20:57 | 0h 03m |
| 55435 | ITC Compliance | Missing backup files | 2025-07-16 09:50:30 | 2025-07-16 11:24:57 | 1h 34m |
| 54100 | BD Group | CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal | 2025-03-10 19:39:35 | None | 4h 20m |
git hash: master (a2100d46)