15 minute update

07 Jul - 11 Jul

RT	Client	Subject	First work started	First post-work reply	Time to reply
55375	Sysdoc	sysdoc/flightpath/kube-system pod crashing	2025-07-07 11:30:58	2025-07-23 12:34:18	1h 03m
54100	BD Group	CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal	2025-03-10 19:39:35	None	4h 20m
55395	ITC Compliance	Disaster recovery plan	2025-07-10 16:59:50	2025-07-11 14:32:39	2d 1h 33m
55410	Quickline	az-svr-sfradius01.quickline.co.uk unmerged configuration	2025-07-11 09:34:10	2025-07-11 09:42:46	0h 09m
55412	Gravytrain	web.prod.bf2.bedfordinsurance.co.uk HTTP/s and cert check timeouts	2025-07-11 10:59:07	2025-07-11 11:03:08	0h 04m
55408	Kahootz	Packages from old kernel series	2025-07-11 15:33:02	2025-07-11 16:04:50	0h 32m
55391	Reigate College	SSL Certificates	2025-07-11 15:19:33	2025-07-11 15:31:44	0h 12m
55376	BD Group	CRITICAL: HTTP: portal.bdgroup.co.uk HTTP on env.bridget.bdg.internal	2025-07-07 10:58:42	2025-07-07 11:42:26	0h 44m
55388	OpenCorporates	AWS RDS alerts	2025-07-10 11:06:52	None	1d 2h 53m
55394	ITC Compliance	Password reset request	2025-07-10 16:38:42	2025-07-10 16:56:43	0h 18m
55309	OpenCorporates	Remove OC servers from support	2025-07-29 15:10:46	None	8h 49m
55358	Sysdoc	DNS Record updates intensively	2025-07-09 09:49:27	2025-07-09 10:16:52	0h 27m
55390	TCV	web4.tcv.org.uk storage volume usage /var	2025-07-09 14:35:07	2025-07-09 14:53:52	0h 19m
55403	Geograph	Geograph Gitlab upgrade (18.1.2)	2025-07-10 12:19:44	2025-07-10 15:59:37	3h 40m
55402	OpenCorporates	OpenCorporates Gitlab upgrade 18.1.2	2025-07-11 08:09:15	2025-07-11 08:13:10	0h 04m
55405	Global Brands	Expiring CA \| Remote User VPN	2025-07-10 12:03:50	2025-07-10 12:11:34	0h 08m
55387	AskBio	Backups for PromPT, gitlab etc	2025-07-10 11:18:53	2025-07-10 11:59:33	0h 41m
55393	ITC Compliance	User removal	2025-07-10 12:23:11	2025-07-11 11:34:04	2d 3h 11m
55406	AskBio	Weka file versioning	2025-07-10 13:29:32	2025-07-10 13:32:31	0h 03m
55371	Ingeus	Ingeus: login to Azure	2025-07-07 09:19:23	2025-07-07 09:33:18	0h 14m
55374	Quickline	aql-svr-sf-radius01: logrotate failure	2025-07-07 10:02:34	2025-07-07 10:43:39	0h 41m
55385	OpenCorporates	zcluster1/2 puppet certificate expiry	2025-07-08 11:16:10	2025-07-08 12:08:17	0h 52m
55356	Kahootz	Storage alert \| /var/lib/rancher on xray.hosting.inovem.com	2025-07-09 10:02:10	2025-07-09 10:14:41	0h 13m
55173	NFW	nfwgs2.nfw.internal intermittent spamassassin maint service failure	2025-06-25 12:33:10	None	1d 1h 27m
55198	AskBio	talisker.synpromics.com duply duration	2025-07-09 10:22:49	None	1d 3h 37m
55349	OpenCorporates	HAProxy 14 and 15 Support removal	2025-07-09 10:38:08	2025-07-09 12:07:52	1h 30m
55251	JaeVee	Remove Jaevee servers from support	2025-07-31 09:44:09	None	1d 4h 16m

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	90.017 msec
System CPU time	0.041 msec
Total CPU time	90.058 msec
Elapsed time	145.454 msec
Context switches	150 voluntary, 15 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-07-11&start=2025-07-07
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-07-11'
'start'	'2025-07-07'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 7, 11), 'start': datetime.date(2025, 7, 7), 'target': 900, 'title': '15 minute update'}
request	<Request 'http://dashboard.uat.tigr.uk/fifteen_minute_report_drilldown?end=2025-07-11&start=2025-07-07' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=5987, rt_number=55375, queue=Problems, subject=sysdoc/flightpath/kube-system pod crashing, ticket_status=closed, client=Sysdoc, priority=43, created=2025-07-07 09:01:09, last_txn_id=0>, <Ticket(id=4830, rt_number=54100, queue=Incidents, subject=CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=open, client=BD Group, priority=1, created=2025-03-10 19:39:07, last_txn_id=2300570>, <Ticket(id=6008, rt_number=55395, queue=Requests, subject=Disaster recovery plan, ticket_status=closed, client=ITC Compliance, priority=62, created=2025-07-10 08:54:37, last_txn_id=0>, <Ticket(id=6023, rt_number=55410, queue=Problems, subject=az-svr-sfradius01.quickline.co.uk unmerged configuration, ticket_status=closed, client=Quickline, priority=61, created=2025-07-11 08:20:12, last_txn_id=0>, <Ticket(id=6025, rt_number=55412, queue=Incidents, subject=web.prod.bf2.bedfordinsurance.co.uk HTTP/s and cert check timeouts, ticket_status=closed, client=Gravytrain, priority=51, created=2025-07-11 10:54:04, last_txn_id=0>, <Ticket(id=6021, rt_number=55408, queue=Requests, subject=Packages from old kernel series, ticket_status=closed, client=Kahootz, priority=62, created=2025-07-10 16:52:19, last_txn_id=0>, <Ticket(id=6003, rt_number=55391, queue=Requests, subject=SSL Certificates, ticket_status=closed, client=Reigate College, priority=41, created=2025-07-09 11:43:38, last_txn_id=2367497>, <Ticket(id=5988, rt_number=55376, queue=Incidents, subject=CRITICAL: HTTP: portal.bdgroup.co.uk HTTP on env.bridget.bdg.internal, ticket_status=closed, client=BD Group, priority=82, created=2025-07-07 10:56:08, last_txn_id=0>, <Ticket(id=6000, rt_number=55388, queue=Problems, subject=AWS RDS alerts, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-07-08 15:02:46, last_txn_id=0>, <Ticket(id=6007, rt_number=55394, queue=Requests, subject=Password reset request, ticket_status=closed, client=ITC Compliance, priority=61, created=2025-07-10 08:52:20, last_txn_id=0>, <Ticket(id=5952, rt_number=55309, queue=Requests, subject=Remove OC servers from support, ticket_status=closed, client=OpenCorporates, priority=44, created=2025-07-01 10:08:48, last_txn_id=0>, <Ticket(id=5969, rt_number=55358, queue=Requests, subject=DNS Record updates intensively, ticket_status=closed, client=Sysdoc, priority=44, created=2025-07-03 11:19:12, last_txn_id=0>, <Ticket(id=6002, rt_number=55390, queue=Problems, subject=web4.tcv.org.uk storage volume usage /var, ticket_status=closed, client=TCV, priority=41, created=2025-07-09 08:07:37, last_txn_id=0>, <Ticket(id=6016, rt_number=55403, queue=Requests, subject=Geograph Gitlab upgrade (18.1.2), ticket_status=closed, client=Geograph, priority=41, created=2025-07-10 10:37:02, last_txn_id=0>, <Ticket(id=6015, rt_number=55402, queue=Requests, subject=OpenCorporates Gitlab upgrade 18.1.2, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-07-10 10:34:47, last_txn_id=0>, <Ticket(id=6018, rt_number=55405, queue=Requests, subject=Expiring CA \| Remote User VPN, ticket_status=closed, client=Global Brands, priority=45, created=2025-07-10 10:43:28, last_txn_id=2382634>, <Ticket(id=5999, rt_number=55387, queue=Requests, subject=Backups for PromPT, gitlab etc, ticket_status=closed, client=AskBio, priority=62, created=2025-07-08 14:16:41, last_txn_id=0>, <Ticket(id=6006, rt_number=55393, queue=Requests, subject=User removal, ticket_status=closed, client=ITC Compliance, priority=61, created=2025-07-10 08:40:49, last_txn_id=0>, <Ticket(id=6019, rt_number=55406, queue=Requests, subject=Weka file versioning, ticket_status=closed, client=AskBio, priority=61, created=2025-07-10 12:54:06, last_txn_id=0>, <Ticket(id=5983, rt_number=55371, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=42, created=2025-07-07 00:00:08, last_txn_id=0>, <Ticket(id=5986, rt_number=55374, queue=Incidents, subject=aql-svr-sf-radius01: logrotate failure, ticket_status=closed, client=Quickline, priority=1, created=2025-07-07 01:26:27, last_txn_id=0>, <Ticket(id=5997, rt_number=55385, queue=Requests, subject=zcluster1/2 puppet certificate expiry, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-07-08 08:44:12, last_txn_id=0>, <Ticket(id=5967, rt_number=55356, queue=Incidents, subject=Storage alert \| /var/lib/rancher on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=42, created=2025-07-03 09:26:23, last_txn_id=0>, <Ticket(id=5847, rt_number=55173, queue=Problems, subject=nfwgs2.nfw.internal intermittent spamassassin maint service failure, ticket_status=closed, client=NFW, priority=43, created=2025-06-23 08:21:48, last_txn_id=0>, <Ticket(id=5872, rt_number=55198, queue=Problems, subject=talisker.synpromics.com duply duration, ticket_status=closed, client=AskBio, priority=63, created=2025-06-25 10:35:46, last_txn_id=0>, <Ticket(id=5960, rt_number=55349, queue=Requests, subject=HAProxy 14 and 15 Support removal, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-07-02 13:10:15, last_txn_id=0>, <Ticket(id=5894, rt_number=55251, queue=Requests, subject=Remove Jaevee servers from support, ticket_status=closed, client=JaeVee, priority=45, created=2025-06-27 12:58:41, last_txn_id=0>]

15 minute update

07 Jul - 11 Jul

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

fifteen_minute_update_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions