15 minute update

09 Jun - 13 Jun

RT	Client	Subject	First work started	First post-work reply	Time to reply
55064	Sucden	legolas.sucden.co.uk backups issue	2025-06-11 10:00:56	2025-06-11 10:25:51	0h 25m
55083	Geograph	Geograph Gitlab upgrade (18.0.2)	2025-06-12 13:04:24	2025-06-12 13:21:48	0h 17m
55065	TCV	Cyber Essentials Plus Audit	2025-06-11 10:00:57	2025-06-11 10:37:03	0h 36m
55060	OpenCorporates	Remove user	2025-06-10 09:05:12	2025-06-10 09:10:37	0h 05m
54994	AskBio	Fold restic backups into managed backups conf	2025-06-09 10:41:11	2025-06-09 12:41:37	2h 00m
55090	Global Brands	Build Claycross guest network	2025-06-13 11:37:08	2025-06-13 11:52:27	0h 15m
55042	Kahootz	Disk error on Xray	2025-06-10 09:22:55	2025-06-10 10:10:02	0h 47m
54839	NFW	nfwgs2.nfw.internal spamd/spamassassin configuration issue	2025-06-11 15:00:43	2025-06-11 15:34:23	0h 34m
55013	Kahootz	Held linux-image package updates	2025-06-10 10:10:20	2025-06-10 10:27:20	0h 17m
55084	OpenCorporates	OpenCorporates Gitlab upgrade 18.0.2	2025-06-13 08:08:47	2025-06-13 08:32:48	0h 24m
55085	eTherapeutics	ETX Gitlab upgrade (18.0.2)	2025-06-13 08:02:35	2025-06-13 08:05:10	0h 03m
54892	AskBio	Handling prompt.synpromics.com URLs	2025-06-09 10:06:30	2025-06-09 10:32:06	0h 26m
55074	Gravytrain	gravytrain update dev systems	2025-06-12 10:01:10	2025-06-12 10:35:08	0h 34m
55075	Trident Honda	LDAPS certificate expiring on vmsvr1/2.trident.lan	2025-06-11 16:11:02	2025-06-12 11:40:19	1d 9h 29m
55092	eTherapeutics	etx/prod/devtools failing pods	2025-06-13 13:26:02	2025-06-17 11:18:35	2d 1h 53m
55046	AskBio	edb-lab-skye.askbio.com frozen emails	2025-06-09 12:40:52	2025-06-09 13:03:05	0h 22m
55056	Entrepreneurs Circle	srv.entrepreneurscircle.org VPN cert expiry	2025-06-12 11:41:19	2025-06-12 11:48:59	0h 08m
55018	Kahootz	Disk errors on Oscar	2025-06-05 10:55:53	2025-06-09 17:36:34	6h 41m
55067	OGT	rodney1.internal.ogtip.com volume usage /var	2025-06-11 11:23:11	2025-06-11 12:18:26	0h 55m
54931	Aston Matthews	RHEL 6.9 P2V (consultancy)	2025-06-08 08:59:53	2025-06-09 11:34:33	2h 35m
55051	OpenCorporates	Foward External Bot logs into opensearch	2025-06-13 11:11:41	2025-06-13 11:26:21	0h 15m
55095	Quickline	RADIUD Disk Space	2025-06-13 15:14:39	2025-06-13 15:16:01	0h 01m
55053	ITC Compliance	Expiring certificate: ITC Compliance (Consultancy)	2025-06-09 19:15:11	None	4h 45m
55096	OGT	basil.internal.ogtip.com system load	2025-06-13 16:11:50	2025-06-13 16:30:02	0h 18m
55079	AskBio	NTP service on edb-lab-skye.askbio.com	2025-06-12 09:22:45	2025-06-12 09:27:53	0h 05m
55091	TCV	Cyber Essential Plus Fails	2025-06-13 12:11:10	2025-06-13 12:12:09	0h 01m
55072	ITC Compliance	Phil Cross	2025-06-12 09:18:01	2025-06-12 13:29:39	4h 12m
55086	AskBio	Load average on Skye	2025-06-12 17:22:57	2025-06-12 17:30:54	0h 08m
55089	TCV	Linux Servers not showing for our CE+ audit scan	2025-06-13 09:39:02	2025-06-13 09:45:52	0h 07m
55044	AskBio	Prebackup for backups.synpromics.com on talisker.synpromics.com	2025-06-11 10:52:13	2025-06-11 11:14:25	0h 22m
55012	BD Group	BDG: New Office IP Address	2025-06-09 13:53:33	None	1d 0h 06m
55045	Reigate College	rc-mss.reigate.ac.uk unmerged configuration	2025-06-09 09:55:39	2025-06-09 10:00:29	0h 05m
55052	JISC	Veloxserv l01 and l02 patching	2025-06-09 14:46:00	2025-06-09 14:51:48	0h 06m
55057	Globecast	gcukscheddb01/dev.globecastne.com multipath issue	2025-06-09 14:25:29	2025-06-09 14:36:29	0h 11m
55058	Novadata	leonis.novadata.internal unmarged configuration	2025-06-09 14:36:36	2025-06-09 14:42:06	0h 06m
54100	BD Group	CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal	2025-03-10 19:39:35	None	4h 20m

git hash: master (5a587137)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	117.455 msec
System CPU time	3.531 msec
Total CPU time	120.986 msec
Elapsed time	207.844 msec
Context switches	129 voluntary, 214 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-06-13&start=2025-06-09
REMOTE_ADDR	10.42.13.85
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-06-13'
'start'	'2025-06-09'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 6, 13), 'start': datetime.date(2025, 6, 9), 'target': 900, 'title': '15 minute update'}
request	<Request 'http://dashboard.uat.tigr.uk/fifteen_minute_report_drilldown?end=2025-06-13&start=2025-06-09' [GET]>
tickets	[<Ticket(id=5769, rt_number=55064, queue=Incidents, subject=legolas.sucden.co.uk backups issue, ticket_status=closed, client=Sucden, priority=61, created=2025-06-10 08:08:09, last_txn_id=0>, <Ticket(id=5788, rt_number=55083, queue=Requests, subject=Geograph Gitlab upgrade (18.0.2), ticket_status=closed, client=Geograph, priority=41, created=2025-06-12 11:10:00, last_txn_id=0>, <Ticket(id=5770, rt_number=55065, queue=Requests, subject=Cyber Essentials Plus Audit , ticket_status=closed, client=TCV, priority=41, created=2025-06-10 08:50:17, last_txn_id=0>, <Ticket(id=5765, rt_number=55060, queue=Requests, subject=Remove user, ticket_status=closed, client=OpenCorporates, priority=1, created=2025-06-09 16:51:14, last_txn_id=0>, <Ticket(id=5666, rt_number=54994, queue=Requests, subject=Fold restic backups into managed backups conf, ticket_status=closed, client=AskBio, priority=63, created=2025-06-02 11:06:39, last_txn_id=2352822>, <Ticket(id=5795, rt_number=55090, queue=Requests, subject=Build Claycross guest network , ticket_status=closed, client=Global Brands, priority=47, created=2025-06-13 11:26:31, last_txn_id=0>, <Ticket(id=5747, rt_number=55042, queue=Requests, subject=Disk error on Xray, ticket_status=closed, client=Kahootz, priority=62, created=2025-06-09 08:08:41, last_txn_id=0>, <Ticket(id=5514, rt_number=54839, queue=Problems, subject=nfwgs2.nfw.internal spamd/spamassassin configuration issue, ticket_status=closed, client=NFW, priority=44, created=2025-05-13 16:30:07, last_txn_id=0>, <Ticket(id=5717, rt_number=55013, queue=Requests, subject=Held linux-image package updates, ticket_status=closed, client=Kahootz, priority=62, created=2025-06-04 12:18:32, last_txn_id=0>, <Ticket(id=5789, rt_number=55084, queue=Requests, subject=OpenCorporates Gitlab upgrade 18.0.2, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-06-12 11:13:26, last_txn_id=0>, <Ticket(id=5790, rt_number=55085, queue=Requests, subject=ETX Gitlab upgrade (18.0.2), ticket_status=closed, client=eTherapeutics, priority=41, created=2025-06-12 11:18:21, last_txn_id=0>, <Ticket(id=5567, rt_number=54892, queue=Requests, subject=Handling prompt.synpromics.com URLs, ticket_status=closed, client=AskBio, priority=64, created=2025-05-20 14:02:55, last_txn_id=0>, <Ticket(id=5779, rt_number=55074, queue=Requests, subject=gravytrain update dev systems, ticket_status=closed, client=Gravytrain, priority=49, created=2025-06-11 15:40:19, last_txn_id=0>, <Ticket(id=5780, rt_number=55075, queue=Requests, subject=LDAPS certificate expiring on vmsvr1/2.trident.lan, ticket_status=closed, client=Trident Honda, priority=43, created=2025-06-11 15:50:40, last_txn_id=0>, <Ticket(id=5797, rt_number=55092, queue=Incidents, subject=etx/prod/devtools failing pods, ticket_status=closed, client=eTherapeutics, priority=51, created=2025-06-13 13:22:15, last_txn_id=0>, <Ticket(id=5751, rt_number=55046, queue=Requests, subject=edb-lab-skye.askbio.com frozen emails, ticket_status=closed, client=AskBio, priority=62, created=2025-06-09 08:57:02, last_txn_id=0>, <Ticket(id=5761, rt_number=55056, queue=Requests, subject=srv.entrepreneurscircle.org VPN cert expiry, ticket_status=closed, client=Entrepreneurs Circle, priority=62, created=2025-06-09 12:38:52, last_txn_id=0>, <Ticket(id=5722, rt_number=55018, queue=Incidents, subject=Disk errors on Oscar, ticket_status=closed, client=Kahootz, priority=62, created=2025-06-05 09:35:11, last_txn_id=0>, <Ticket(id=5772, rt_number=55067, queue=Problems, subject=rodney1.internal.ogtip.com volume usage /var, ticket_status=closed, client=OGT, priority=61, created=2025-06-11 08:11:11, last_txn_id=0>, <Ticket(id=5604, rt_number=54931, queue=Requests, subject=RHEL 6.9 P2V (consultancy), ticket_status=closed, client=Aston Matthews, priority=45, created=2025-05-23 12:18:46, last_txn_id=0>, <Ticket(id=5756, rt_number=55051, queue=Requests, subject=Foward External Bot logs into opensearch, ticket_status=closed, client=OpenCorporates, priority=43, created=2025-06-09 10:56:49, last_txn_id=0>, <Ticket(id=5800, rt_number=55095, queue=Requests, subject=RADIUD Disk Space, ticket_status=closed, client=Quickline, priority=61, created=2025-06-13 15:01:34, last_txn_id=0>, <Ticket(id=5758, rt_number=55053, queue=Requests, subject=Expiring certificate: ITC Compliance (Consultancy), ticket_status=closed, client=ITC Compliance, priority=62, created=2025-06-09 12:24:38, last_txn_id=0>, <Ticket(id=5801, rt_number=55096, queue=Problems, subject=basil.internal.ogtip.com system load, ticket_status=closed, client=OGT, priority=21, created=2025-06-13 15:23:40, last_txn_id=0>, <Ticket(id=5784, rt_number=55079, queue=Incidents, subject=NTP service on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=81, created=2025-06-12 08:22:51, last_txn_id=0>, <Ticket(id=5796, rt_number=55091, queue=Requests, subject=Cyber Essential Plus Fails , ticket_status=closed, client=TCV, priority=41, created=2025-06-13 12:03:42, last_txn_id=0>, <Ticket(id=5777, rt_number=55072, queue=Requests, subject=Phil Cross, ticket_status=closed, client=ITC Compliance, priority=61, created=2025-06-11 13:41:38, last_txn_id=0>, <Ticket(id=5791, rt_number=55086, queue=Incidents, subject=Load average on Skye, ticket_status=closed, client=AskBio, priority=61, created=2025-06-12 15:52:58, last_txn_id=0>, <Ticket(id=5794, rt_number=55089, queue=Requests, subject=Linux Servers not showing for our CE+ audit scan, ticket_status=closed, client=TCV, priority=41, created=2025-06-13 09:36:14, last_txn_id=0>, <Ticket(id=5749, rt_number=55044, queue=Problems, subject=Prebackup for backups.synpromics.com on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=61, created=2025-06-09 08:39:05, last_txn_id=0>, <Ticket(id=5716, rt_number=55012, queue=Requests, subject=BDG: New Office IP Address, ticket_status=closed, client=BD Group, priority=42, created=2025-06-04 11:21:24, last_txn_id=0>, <Ticket(id=5750, rt_number=55045, queue=Requests, subject=rc-mss.reigate.ac.uk unmerged configuration, ticket_status=closed, client=Reigate College, priority=41, created=2025-06-09 08:41:01, last_txn_id=0>, <Ticket(id=5757, rt_number=55052, queue=Requests, subject=Veloxserv l01 and l02 patching, ticket_status=closed, client=JISC, priority=61, created=2025-06-09 11:49:40, last_txn_id=0>, <Ticket(id=5762, rt_number=55057, queue=Incidents, subject=gcukscheddb01/dev.globecastne.com multipath issue, ticket_status=closed, client=Globecast, priority=61, created=2025-06-09 12:39:35, last_txn_id=0>, <Ticket(id=5763, rt_number=55058, queue=Requests, subject=leonis.novadata.internal unmarged configuration, ticket_status=closed, client=Novadata, priority=41, created=2025-06-09 14:25:43, last_txn_id=0>, <Ticket(id=4830, rt_number=54100, queue=Incidents, subject=CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=open, client=BD Group, priority=1, created=2025-03-10 19:39:07, last_txn_id=2300570>]

15 minute update

09 Jun - 13 Jun

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

fifteen_minute_update_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions